Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance that will impact onto services from our CH3 datacenter. . SERVICE IMPACT: During this maintenance activity services will move to our redundant site however a small interruption may occur during the migration. This will affect all services within the site for Beta and Commercial environments.

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

United States, Beta Environment

Schedule

March 5, 2021 10:00PM - March 6, 2021 7:00AM EST
March 6, 2021 3:00AM - March 6, 2021 12:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to VR1. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our CA Vancouver data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the CA Vancouver IP address 135.84.174.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Vancouver egress email server IP address of 135.84.174.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

March 4, 2021 10:00PM - March 5, 2021 4:00AM EST
March 5, 2021 3:00AM - March 5, 2021 9:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

March 4, 2021 5:00PM - March 4, 2021 10:00PM EST
March 4, 2021 10:00PM - March 5, 2021 3:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on London Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

March 4, 2021 5:00PM - March 4, 2021 10:00PM EST
March 4, 2021 10:00PM - March 5, 2021 3:00AM UTC

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

March 4, 2021 4:00PM - March 4, 2021 6:00PM EST
March 4, 2021 9:00PM - March 4, 2021 11:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and Data Center Switchover (OS1>TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Tokyo data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Tokyo IP address of 135.84.169.150. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Tokyo egress email server IP address of 135.84.169.150. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

March 4, 2021 10:00AM - March 4, 2021 4:00PM EST
March 4, 2021 3:00PM - March 4, 2021 9:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial EU environment (FR4 and LD5 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

March 4, 2021 3:00PM - March 4, 2021 4:00PM EST
March 4, 2021 8:00PM - March 4, 2021 9:00PM UTC

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 9:00 AM - February 17, 2021 1:00 PM but has now been rescheduled for March 2, 2021 8:00 AM - March 2, 2021 12:00 PM

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

March 2, 2021 8:00AM - March 2, 2021 12:00PM EST
March 2, 2021 1:00PM - March 2, 2021 5:00PM UTC

Description

DESCRIPTION: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing. The IPs are documented in the Firewall specification (i.e. the "Cisco Webex Calling and Cisco BroadCloud for Carriers - Firewall, Security and Network considerations available on Xchange") Customers are requested to review the Firewall IP configurations and confirm the below ranges are present: . 199.59.64.237 199.59.67.237 . For addtional details and the Port information, the below firewall specification should be referred. . Xchange firewall spec reference: https://xchange.broadsoft.com/firewallreq . AND the below link: . https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

March 4, 2021 9:10AM - March 4, 2021 11:10AM EST
March 4, 2021 2:10PM - March 4, 2021 4:10PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to perform a data migration of the shared DBS to a dedicated PaaS DBS server. . SERVICE IMPACT: During this maintenance (PaaS DBS Migration) the Enhanced Call Center Reports (ECCR) will not be available during some instances. . NOTE: This Maintenance Activity was previously sheduled for: Feb 15, 2021 10:00 PM EST - Feb 16, 2021 6:00 AM EST This Maintenance Activity has been rescheduled for: Mar 3, 2021 10:00 PM EST - Mar 4, 2021 6:00 AM EST

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States, Sandbox - United States

Schedule

March 3, 2021 10:00PM - March 4, 2021 6:00AM EST
March 4, 2021 3:00AM - March 4, 2021 11:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). , BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our BC Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address 135.84.171.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

March 3, 2021 10:00PM - March 4, 2021 4:00AM EST
March 4, 2021 3:00AM - March 4, 2021 9:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Frankfurt (FR1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

March 3, 2021 3:00PM - March 3, 2021 6:00PM EST
March 3, 2021 8:00PM - March 3, 2021 11:00PM UTC

Description

The Cisco Operations Team will be performing a Rialto Software Service Assurance URL correction restart. . SERVICE IMPACT: The restart will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable for a few minutes during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

March 3, 2021 12:00PM - March 3, 2021 1:00PM EST
March 3, 2021 5:00PM - March 3, 2021 6:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.143. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over.In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.143. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

March 3, 2021 10:00AM - March 3, 2021 4:00PM EST
March 3, 2021 3:00PM - March 3, 2021 9:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate ME1 IPSec Tunnel within Melbourne (ME1). . SERVICE IMPACT: A brief drop will be noticed as the IPSec tunnel is being switched over to the new one which has been pre-configured. Sydney will be handling recordings as expected. This is intended to be as short as possible.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

March 3, 2021 6:00AM - March 3, 2021 8:00AM EST
March 3, 2021 11:00AM - March 3, 2021 1:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for VZMM. . DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our VZMM Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the VZMM Dallas IP address 135.84.171.205. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.205. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

March 2, 2021 10:00PM - March 3, 2021 4:00AM EST
March 3, 2021 3:00AM - March 3, 2021 9:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) & Data Center Switchover (ME1>SY3) . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Sydney data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Sydney IP address of 199.59.67.235. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Sydney egress email server IP address of 199.59.67.235. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

March 2, 2021 9:00AM - March 2, 2021 3:00PM EST
March 2, 2021 2:00PM - March 2, 2021 8:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial JP environment (TY6 and OS1 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

March 2, 2021 10:00AM - March 2, 2021 11:00AM EST
March 2, 2021 3:00PM - March 2, 2021 4:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Osaka (OS1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

March 2, 2021 5:00AM - March 2, 2021 7:00AM EST
March 2, 2021 10:00AM - March 2, 2021 12:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for XO. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our XO Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the XO Dallas IP address of 135.84.171.200. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.200. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

March 1, 2021 10:00PM - March 2, 2021 4:00AM EST
March 2, 2021 3:00AM - March 2, 2021 9:00AM UTC

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. This is for VZMM. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC