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All Systems Operational

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Active Incidents

0

Active Maintenances

7

Upcoming Maintenances

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

BroadCloud with UC-One (Carrier Solution)

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

Europe

Operational

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Emergency Maintenance -VL-PaaS - OCOM ME ReplacementPlanned Maintenance

Schedule

September 25, 2018 7:30AM - 12:30PM EDT
September 25, 2018 11:30AM - 4:30PM UTC

Components

VoIP Logic PaaS

Locations

New York, Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft will be performing a hotcut in order to replace the hardware of the current OCOM ME. This maintenance is being performed in order to be able to upgrade to the latest supported release and to address performance issues currently experienced. SERVICE IMPACT: During this activity there will be no access to the OCOM Portal. Previous user settings will remain, however, it is important to note that historical data will be lost. CLOUD-4694
Demand Maintenance - VL PaaS System 1 - APKTSBC04/APKTSBC05 Peering settings configuration changePlanned Maintenance

Schedule

September 25, 2018 11:00PM - September 26, 2018 1:00AM EDT
September 26, 2018 3:00AM - September 26, 2018 5:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing a global settings adjustment on the APKTSBC04 cluster in NY and APKTSBC05 in LA to match the Genband S3 sessions settings with the ACME Packet REALM configuration. This is in order to follow the BCENG team network hardening setting recommendations for PSTN traffic. SERVICE IMPACT: During this activity we do not expect any service interruption therefore the change will be transparent to the endusers. CLOUD-4695
Scheduled Maintenance - VL PaaS - System 1, 2, 3, & 6 - NY/LA Data Network Routing ChangePlanned Maintenance

Schedule

September 26, 2018 10:00PM - September 27, 2018 4:00AM EDT
September 27, 2018 2:00AM - September 27, 2018 8:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing minor data network routing changes between NY and Los Angeles. SERVICE IMPACT: No service impact is expected CLOUD-4549
Scheduled Maintenance - VL PaaS, NY, RSM UpgradePlanned Maintenance

Schedule

September 26, 2018 11:59PM - September 27, 2018 7:00AM EDT
September 27, 2018 3:59AM - September 27, 2018 11:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be upgrading GenBand/Ribbon Communication RSM to release 9.3 in keeping with our upgrade policies to keep the GenBand/Ribbon Communications RSM on supported software versions. Please note: -CDR will be stopped during the upgrade and will be resumed afterwards. -Do not provision 2 hours before maintenance window through when it is concluded. SERVICE IMPACT: During this maintenance, the provisioning portal will be offline. CDR will also stop streaming until after the maintenance window is concluded. This will not affect call processing. CLOUD-4610
Scheduled Maintenance - North American Dial Plan RefinementPlanned Maintenance

Schedule

September 28, 2018 3:00AM - 5:00AM EDT
September 28, 2018 7:00AM - 9:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution), BroadCloud with UC-One (Carrier Solution)

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Call Processing Configuration MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which Cisco BroadCloud Engineering Team will refine the North American Dial Plans in preparation to support future product enhancements/developments in the North American infra-structure. SERVICE IMPACT: No impact is expected during this maintenance Ref.: CLOUD-4635
Scheduled Maintenance - VL PaaS, LAX, Peering SBC UpgradePlanned Maintenance

Schedule

October 3, 2018 11:59PM - October 4, 2018 6:00AM EDT
October 4, 2018 3:59AM - October 4, 2018 10:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be upgrading GenBand/Ribbon Communication SBC in Los Angeles to release 9.3 in keeping with our upgrade policies to keep the GenBand/Ribbon Communications SBC’s on supported software versions. Please read Operations Guide located in Xchange to learn about changes and new features. It is recommended that SPPs take this opportunity to test with their carrier once the system is upgraded to 9.3 as the following week the NY cluster will also be upgraded to version 9.3. SERVICE IMPACT: During this maintenance, call processing out of the LA Peering SBC, which is a standalone SBC, will be affected as the it will be offline. CLOUD-4628
Scheduled Maintenance - VL PaaS, NYC, Peering SBC UpgradePlanned Maintenance

Schedule

October 10, 2018 11:59PM - October 11, 2018 6:00AM EDT
October 11, 2018 3:59AM - October 11, 2018 10:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be upgrading GenBand/Ribbon Communication SBC cluster in New York to release 9.3 in keeping with our upgrade policies to keep the GenBand/Ribbon Communications SBC’s on supported software versions. Please read Operations Guide located in Xchange to learn about changes and new features. SERVICE IMPACT: During this maintenance, no service interruption is expected. CLOUD-4629

History (Last 7 days)

Demand Maintenance - Apply BroadWorks patch bundle (BETA/PaaS Sandbox)Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Call Processing Configuration MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing should not be affected. SERVICE IMPACT: No outages are expected during this maintenance Ref.: CLOUD-4645


Components

BroadCloud with UC-One (PaaS Solution), BroadCloud with UC-One (Carrier Solution)


Locations

Sandbox - North America, North America


Schedule

September 20, 2018 10:00PM - September 21, 2018 3:00AM EDT
September 21, 2018 2:00AM - September 21, 2018 7:00AM UTC


September 20, 2018 10:00PM EDT
September 21, 2018 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 21, 2018 3:00AM EDT
September 21, 2018 7:00AM UTC
[Update] Scheduled maintenance is complete.
Team-One APNS certs update for RDS to support AT&T Project Phase I Planned Maintenance

Description

Team-One APNS certs update for RDS to support AT&T Project Phase I


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America


Schedule

September 20, 2018 10:31PM - September 20, 2018 10:31PM EDT
September 21, 2018 2:31AM - September 21, 2018 2:31AM UTC


September 20, 2018 10:35PM EDT
September 21, 2018 2:35AM UTC
[Update] release started

September 20, 2018 11:11PM EDT
September 21, 2018 3:11AM UTC
[Update] release done
Team-One email enhancement for RDS to support AT&T Project Phase I Planned Maintenance

Description

Team-One email enhancement for RDS to support AT&T Project Phase I


Components

BroadSoft Team-One


Locations

North America


Schedule

September 16, 2018 8:22PM - September 16, 2018 9:00PM EDT
September 17, 2018 12:22AM - September 17, 2018 1:00AM UTC


September 16, 2018 8:29PM EDT
September 17, 2018 12:29AM UTC
[Update] starting release

September 16, 2018 8:58PM EDT
September 17, 2018 12:58AM UTC
[Update] release completed smoke tests passed