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All Systems Operational

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Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

Cisco BroadCloud

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Schedule

November 14, 2018 10:00PM - November 15, 2018 4:00AM EST
November 15, 2018 3:00AM - November 15, 2018 9:00AM UTC

Components

Cisco BroadCloud

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Software upgrades will be applied to the BroadWorks Collaborate (IM&P) servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: Instant messaging and presence will be unavailable for a short period during the maintenance window. Call processing and web portals will not be impacted. Ref.: CLOUD-4897

Schedule

November 16, 2018 3:00PM - 7:00PM EST
November 16, 2018 8:00PM - 12:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our internet routers in our Frankfurt datacentre. Service will be at risk due to lack of redundancy during the work window and there may be a very brief interruption to service for Service Providers with Direct Connections to BroadCloud as traffic moves across to our London Datacentre. SERVICE IMPACT: Service Provider Portals, Myphone, Mysite and REP will be unaffected. However, for some French, and 1 German, Service Provider that have Direct Connections to BroadCloud in our Frankfurt Datacentre, some end users may briefly experience a dropped call or registration and/or post dial dial delay as traffic moves from our Frankfurt to our London datacentre. If end users experience any of these symptoms we request they re-try their call. Service Providers affected by these works will be contacted by TAC directly within 48 hours of this notice being issued. If you need further details, please contact TAC quoting the reference number below. Ref.: CLOUD-5370

Schedule

November 25, 2018 11:59PM - November 26, 2018 6:00AM EST
November 26, 2018 4:59AM - November 26, 2018 11:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be upgrading GenBand/Ribbon Communication SBC cluster in New York to release 9.3 in keeping with our upgrade policies to keep the GenBand/Ribbon Communications SBC’s on supported software versions. Please read Operations Guide located in Xchange to learn about changes and new features. SERVICE IMPACT: During this maintenance, no service interruption is expected. CLOUD-4629

Schedule

November 30, 2018 4:00PM - 8:00PM EST
November 30, 2018 9:00PM - 1:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our internet routers in our London datacentre. Service will be at risk due to lack of redundancy during the work window and there may be a very brief interruption to service for Service Providers with Direct Connections to BroadCloud as traffic moves across to our Frankfurt Datacentre. SERVICE IMPACT: Service Provider Portals, Myphone, Mysite and REP will be unaffected. However, for some French, and 1 UK Service Provider that have Direct Connections to BroadCloud in our London Datacentre, some end users may briefly experience a dropped call or registration and/or post dial dial delay as traffic moves from our London to our Frankfurt datacentre. If end users experience any of these symptoms we request they re-try their call. Service Providers affected by these works will be contacted by TAC directly within 48 hours of this notice being issued. If you need further details, please contact TAC quoting the reference number below. Ref.: CLOUD-5368

History (Last 7 days)

Description

Team-One extn-related updates for RDS to support AT&T Project Phase I


Components

BroadSoft Team-One


Locations

North America


Schedule

November 9, 2018 11:15PM - November 9, 2018 11:45PM EST
November 10, 2018 4:15AM - November 10, 2018 4:45AM UTC



November 9, 2018 11:13PM EST
November 10, 2018 4:13AM UTC
[Update] starting deployment

November 9, 2018 11:27PM EST
November 10, 2018 4:27AM UTC
[Update] RDS release completed. Smoke tests passed

Description

作業時間: 2018年11月09日 18:30 - 2018年11月09日 19:00 日本標準時 メンテナンス通知: パートナーポータル メンテナンス種類: 一時メンテナンス 説明: セキュリティ改善のため、メンテナンス後は「TLSv1.0」でのパートナーポータルへの接続はできません。「TLSv1.1/1.2」に対応したブラウザをお使いいただきますよう、お願いいたします。 サービスへの影響: 通話処理等へのサービス影響はございませんが、メンテナンス中はパートナーポータルへのログインが制限され、ご使用いただけません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Partner portal MAINTENANCE TYPE: Demand DESCRIPTION: For the security reasons, "TLSv1.0" is removed from the cypher suite on the Partner Portal web server. Please use web browsers which has capability connecting with "TLSv1.1/1.2". SERVICE IMPACT: No service impact is expected, However login to Partner portal will be restricted during the maintenance period. Ref.: CLOUD-5360


Components

Cisco BroadCloud


Locations

Japan


Schedule

November 9, 2018 4:30AM - November 9, 2018 5:00AM EST
November 9, 2018 9:30AM - November 9, 2018 10:00AM UTC



November 9, 2018 4:30AM EST
November 9, 2018 9:30AM UTC
[Update] メンテナンスを開始いたします。 Starting maintenance.

November 9, 2018 5:00AM EST
November 9, 2018 10:00AM UTC
[Update] メンテナンスは終了しました。 Maintenance completed.