Description

DESCRIPTION: The Cisco Network Engineering Team will be replacing Core Switches within the Dallas (DA3) Data Center. . SERVICE IMPACT: During this Demand Maintenance Activity there will be an outage for this site that will impact all services within the site for BETA/Commercial environments. . NOTE: This Demand Maintenance was previously scheduled for Feb 19, 2021 10:00 PM EST - Feb 20, 2021 7:00 AM EST but has been reschedued for Feb 26, 2021 10:00 PM EST - Feb 27, 2021 7:00 AM EST

Components

BroadCloud/Webex Calling

Locations

United States, Beta Environment

Schedule

February 26, 2021 10:00PM - February 27, 2021 7:00AM EST
February 27, 2021 3:00AM - February 27, 2021 12:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

February 25, 2021 5:00PM - February 25, 2021 10:00PM EST
February 25, 2021 10:00PM - February 26, 2021 3:00AM UTC

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was originally scheduled for February 18, 2021 9:00 AM - February 18, 2021 1:00 PM but has been rescheduled for February 25, 2021 8:00 AM - February 25, 2021 12:00 PM

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

February 25, 2021 8:00AM - February 25, 2021 12:00PM EST
February 25, 2021 1:00PM - February 25, 2021 5:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial AU environment (ME1 and SY3 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

February 25, 2021 10:00AM - February 25, 2021 11:00AM EST
February 25, 2021 3:00PM - February 25, 2021 4:00PM UTC

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00AM but has been rescheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00 AM but has been recheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

February 24, 2021 10:00PM - February 25, 2021 12:01AM EST
February 25, 2021 3:00AM - February 25, 2021 5:01AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to LD5. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our London data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the London IP address of 185.115.196.155. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the London egress email server IP address of 185.115.196.155. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

February 24, 2021 4:00PM - February 24, 2021 10:00PM EST
February 24, 2021 9:00PM - February 25, 2021 3:00AM UTC

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was originally scheduled for February 17, 2021 5:00 PM - February 17, 2021 9:00 PM but has been rescheduled for February 24, 2021 4:00 PM - February 24, 2021 8:00 PM

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

February 24, 2021 4:00PM - February 24, 2021 8:00PM EST
February 24, 2021 9:00PM - February 25, 2021 1:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy Rialto Maintenance Patch 22.9.1.2 (AU) (Standby) . SERVICE IMPACT: Call processing should be unaffected. The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. . No impact to order processing is expected to incur from this maintenance.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

February 24, 2021 10:00AM - February 24, 2021 11:00AM EST
February 24, 2021 3:00PM - February 24, 2021 4:00PM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

February 24, 2021 9:00AM - February 24, 2021 1:00PM EST
February 24, 2021 2:00PM - February 24, 2021 6:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Melbourne. . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible. . NOTE: This Maintenance was previously scheduled for : Feb 11, 2021 10:30 AM EST - Feb 11, 2021 1:30 PM EST Feb 17, 2021 10:30 AM EST - Feb 17, 2021 1:30 PM EST However, due to unforseen circumstances, it has now been rescheduled for: Feb 23, 2021 10:00 AM EST - Feb 23, 2021 1:00 PM EST

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

February 23, 2021 10:00AM - February 23, 2021 1:00PM EST
February 23, 2021 3:00PM - February 23, 2021 6:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy to standby side . SERVICE IMPACT: The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. No impact to order processing and Call Processing should be unaffected. . NOTE: This Maintenance Activity was previously scheduled for February 16, 2021 10:00 AM - February 16, 2021 11:00 AM but has been rescheduled for: February 23, 2021 10:00 AM - February 23, 2021 11:00 AM

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

February 23, 2021 10:00AM - February 23, 2021 11:00AM EST
February 23, 2021 3:00PM - February 23, 2021 4:00PM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

February 22, 2021 11:00PM - February 23, 2021 4:00AM EST
February 23, 2021 4:00AM - February 23, 2021 9:00AM UTC

Description

MAINTENANCE NOTIFICATION: UC-One Client MAINTENANCE TYPE: Emergency DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be removing support for UC-One Communicator Desktop Clients older than 22.7.0. This applies to both Branded or Unbranded versions of the Communicator Desktop clients. Affected Infrastructure Components: BroadCloud Carrier - UC-One Communicator Desktop Clients older than 22.7.0 Communicator Desktop for Windows older than 22.7.0 Communicator Desktop for Mac older than 22.7.0 Communicator Desktop for Windows (S4B Version) older than 22.7.0 SERVICE IMPACTS: Customers using Communicator Desktop Clients older than 22.7.0 must upgrade to the latest version of the client (22.9.18 or higher) prior to the scheduled maintenance window per region in order to preserve services. The latest client versions can be downloaded from the End User – Calling User Portal (CUP). If you do not know how to access CUP, please contact your Service Provider Support Team. There is NO workaround for this Requirement. Ref.: CLOUD-02790

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

February 22, 2021 6:00PM - February 22, 2021 6:30PM EST
February 22, 2021 11:00PM - February 22, 2021 11:30PM UTC

Description

MAINTENANCE NOTIFICATION: Communicator Desktop MAINTENANCE TYPE: Emergency Removing Support for Older Communicator Desktop client versions (Older than 22.7.0) in order to maintain Cisco security requirements - This maintenance activity does NOT APPLY to the UC-One Carrier Connect Mobile/Tablet clients DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be removing support for UC-One Communicator Desktop Clients older than 22.7.0. This applies to both Branded or Unbranded versions of the Communicator Desktop clients. Affected Infrastructure Components: BroadCloud Carrier - UC-One Communicator Desktop Clients older than 22.7.0 Communicator Desktop for Windows older than 22.7.0 Communicator Desktop for Mac older than 22.7.0 Communicator Desktop for Windows (S4B Version) older than 22.7.0 Locations: North America, Canada, EMEA, APAC SERVICE IMPACTS: Customers using Communicator Desktop Clients older than 22.7.0 must upgrade to the latest version of the client (22.9.18 or higher) prior to the scheduled maintenance window per region in order to preserve services. The latest client versions can be downloaded from the End User – Calling User Portal (CUP). If you do not know how to access CUP, please contact your Service Provider Support Team. There is NO workaround for this Requirement. Ref.: CLOUD-20787

Components

BroadCloud/Webex Calling

Locations

Australia, Canada, Europe, Japan, United States, Dedicated

Schedule

February 22, 2021 10:00PM - February 22, 2021 10:30PM EST
February 23, 2021 3:00AM - February 23, 2021 3:30AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and Data Center Switchover from CH3 to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.143. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over.In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.143. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

February 22, 2021 10:00AM - February 22, 2021 4:00PM EST
February 22, 2021 3:00PM - February 22, 2021 9:00PM UTC

Description

MAINTENANCE TYPE: Demand . DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and remain on Chicago data center due to the Dallas datacenter hardware maintenance being postponed. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . NOTE: There will be NO Data Center Switchover during this Maintenance Activity as previously advised on 02/08/2021.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

February 22, 2021 10:00AM - February 22, 2021 4:00PM EST
February 22, 2021 3:00PM - February 22, 2021 9:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy to standby side . SERVICE IMPACT: The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. No impact to order processing and Call Processing should be unaffected. . NOTE: This Maintenance Activity was previously scheduled for: February 15, 2021 10:00 AM - February 15, 2021 11:00 AM but has been rescheduled for: February 22, 2021 10:00 AM - February 22, 2021 11:00 AM

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

February 22, 2021 10:00AM - February 22, 2021 11:00AM EST
February 22, 2021 3:00PM - February 22, 2021 4:00PM UTC