Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our London data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15713

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 2, 2020 2:00PM - July 2, 2020 3:00PM EDT
July 2, 2020 6:00PM - July 2, 2020 7:00PM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15305

Components

BroadCloud/Webex Calling

Locations

North America

Schedule

July 1, 2020 10:00PM - July 2, 2020 4:00AM EDT
July 2, 2020 2:00AM - July 2, 2020 8:00AM UTC

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS STAGING environment to release the UC-One SaaS desktop 3.9.12 client to the recommended channel. The client will also be made available on the alpha and beta channels in all production regions. The client release contains primarily bug fixes with the following new enhancements: - XMPP failover enhancement for remaining in the primary node - Service assurance - HTTP Messaging enhancement - Forced Client Update from Collaborate/SaaS/WxCalling to Webex Teams Release notes with the list of bug fixes are available here: https://xchange.broadsoft.com/node/1051935. The targeted release date for production GA is July 8. The production rollout will follow a canary process with the following number of users eligible for upgrade. - July 8 - 10% of users - July 14 - 25% of users - July 22- 100% of users A second notification will be provided 3 days prior to the production release. SERVICE IMPACT: There will be no impact to services during the maintenance. USER EXPERIENCE: End users running client versions older than 3.9.12.104 (Windows) or 3.9.12.57 (MacOS) will begin to see notifications to upgrade their clients. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. Ref: CLOUD-15834

Components

UC-One SaaS

Locations

Australia, Canada, Europe, North America, Stage

Schedule

July 1, 2020 4:00PM - July 1, 2020 6:00PM EDT
July 1, 2020 8:00PM - July 1, 2020 10:00PM UTC

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15514

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 1, 2020 4:00PM - July 1, 2020 5:00PM EDT
July 1, 2020 8:00PM - July 1, 2020 9:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Melbourne data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15715

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

July 1, 2020 2:00PM - July 1, 2020 3:00PM EDT
July 1, 2020 6:00PM - July 1, 2020 7:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Melbourne data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15822

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Australia

Schedule

July 1, 2020 11:30AM - July 1, 2020 1:30PM EDT
July 1, 2020 3:30PM - July 1, 2020 5:30PM UTC

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15515

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

July 1, 2020 5:00AM - July 1, 2020 7:00AM EDT
July 1, 2020 9:00AM - July 1, 2020 11:00AM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for portals within the XO environment as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15594

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

July 1, 2020 4:00AM - July 1, 2020 6:00AM EDT
July 1, 2020 8:00AM - July 1, 2020 10:00AM UTC

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Provisioning/Portals MAINTENANCE TYPE: Scheduled DESCRIPTION: My Account, My Site, and My Phone portals will be retired after June 30th, 2020. Per modification of service for the legacy Cisco BroadCloud for Carriers customer portals, Cisco will redirect customer user logins to My Account and My Phone to the Calling Admin Portal and Calling User Portal, respectively. The legacy portals will be deprecated at this time. Additional information including overview of the user experience is available in the FAQ posted to Xchange here:  https://xchange.broadsoft.com/node/1042065 Reference materials are available here: - Calling Admin Portal vs My Account: https://supportcenter.broadsoft.com/calling-admin-portal-rep-vs-my-account-my-site/ - Calling Admin Portal overview (with sub links to details) : https://supportcenter.broadsoft.com/intro-to-rep-22-6/ - Calling User Portal basics (with sub links to details): https://supportcenter.broadsoft.com/basics_of_my_phone/ SERVICE IMPACT: Legacy Customer Portals direct login and cross launch from the Service Provider Portal Customer Service Tool will be unavailable following this maintenance – users will be redirected to new portals. Webex Calling customers and partners are not affected by this maintenance. Call processing is not affected.

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, Japan, North America

Schedule

June 30, 2020 3:00AM - June 30, 2020 3:00PM EDT
June 30, 2020 7:00AM - June 30, 2020 7:00PM UTC

Description

MAINTENANCE NOTIFICATION: Notification MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying firmware upgrades to firewalls in our Tokyo data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15413

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

June 30, 2020 10:00AM - June 30, 2020 2:00PM EDT
June 30, 2020 2:00PM - June 30, 2020 6:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15513

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

June 30, 2020 10:00AM - June 30, 2020 11:59AM EDT
June 30, 2020 2:00PM - June 30, 2020 3:59PM UTC

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15512

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 30, 2020 5:00AM - June 30, 2020 7:00AM EDT
June 30, 2020 9:00AM - June 30, 2020 11:00AM UTC

Description

*** POSTPONED *** The Demand Maintenance for the GA release of the UC-One SaaS for iOS 3.9.12 iOS and Android mobile clients to the respective app stores that was scheduled for 06/30/2020 at 11:00 AM has been POSTPONED. Once a new scheduled date has been determined, the demand maintenance will be rescheduled. ************************************ MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS for iOS 3.9.12 iOS and Android mobile clients to the respective app stores. This version was available for evaluation since June 15th. The Release notes: https://xchange.broadsoft.com/node/1051408 The Configuration guide: https://xchange.broadsoft.com/node/1051315 Release date: In order to provide more time to the service providers to comply with the iOS SDK 13 requirements the release date was moved to Tuesday, June 30th. for both iOS and Android. Phased rollout: We are introducing phased rollout of the production clients on the Apple and Google app stores. The clients will be offered to autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. ==== IMPORTANT NOTICE for the iOS client 3.9.12 ==== As it was advised in the TAC ALERT https://xchange.broadsoft.com/node/1048187, the UC-One SaaS 3.9.12 for iOS requires the following patches to be deployed on the BroadWorks (including the AS and XSP). • BroadWorks R22 - ap.as.22.0.1123.ap372963, AP.as.22.0.1123.ap374793 • BroadWorks R21.sp1 - ap.as.21.sp1.551.ap373276, AP.as.21.sp1.551.ap374793 • BroadWorks R21sp9 ap.xsp.21.sp9.ap373770 • BroadWorks R23 - ap.as.23.0.1075.ap373271 Without these patches the iOS client will not be able to receive incoming calls. Please contact TAC immediately if your BroadWorks system cannot be patched before the client release date. Also watch for any recent and upcoming BroadWorks TAC Alerts for details about the SDK13 patches. Additionally, Per Alert "ALERT: #20200623 Push Notification registration failure caused by partial deployment of patches to support iOS 13 CallKit". The following patches are required to be active on the servers: Release 21.sp1.551: AP.as.21.sp1.551.ap373276 AP.xsp.21.sp1.551.ap373276 Release 21.sp9.14: AP.xsp.21.sp9.14.ap373770 Release 22.0.1123: AP.as.22.0.1123.ap372963 AP.xsp.22.0.1123.ap372963 Release 23.0.1075: AP.as.23.0.1075.ap373271 AP.xsp.23.0.1075.ap373271 SERVICE IMPACT: None USER EXPERIENCE: There is no change to user experience. Ref.: CLOUD-15620

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Australia, Canada, Europe, North America

Schedule

June 30, 2020 11:00AM - June 30, 2020 11:15AM EDT
June 30, 2020 3:00PM - June 30, 2020 3:15PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15510

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

June 29, 2020 4:00PM - June 29, 2020 6:00PM EDT
June 29, 2020 8:00PM - June 29, 2020 10:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Osaka data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15554

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

June 29, 2020 2:00PM - June 29, 2020 3:00PM EDT
June 29, 2020 6:00PM - June 29, 2020 7:00PM UTC

Description

MAINTENANCE NOTIFICATION: Notification MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying firmware upgrades to firewalls in our Osaka data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15411

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

June 29, 2020 10:00AM - June 29, 2020 2:00PM EDT
June 29, 2020 2:00PM - June 29, 2020 6:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15451

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 29, 2020 8:00AM - June 29, 2020 2:00PM EDT
June 29, 2020 12:00PM - June 29, 2020 6:00PM UTC

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which Cisco is migrating to new external proxies and applying additional security policies to the device management platform. This maintenance event is the fourth in a series of events within our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15283

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 29, 2020 10:00AM - June 29, 2020 11:59AM EDT
June 29, 2020 2:00PM - June 29, 2020 3:59PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15508

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 29, 2020 5:00AM - June 29, 2020 7:00AM EDT
June 29, 2020 9:00AM - June 29, 2020 11:00AM UTC

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for Rialto portals as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15593

Components

BroadCloud/Webex Calling

Locations

North America

Schedule

June 29, 2020 4:00AM - June 29, 2020 6:30AM EDT
June 29, 2020 8:00AM - June 29, 2020 10:30AM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to introduce Meet datacenter in Canada. New dial-in numbers for conference bridges will be provided by Cisco. SERVICE IMPACT: My Room service will be unavailable during the maintenance window. USER EXPERIENCE: New My Room conference bridge meeting numbers will be issued. Dial-in details for reoccurring meetings will need to be updated in calendar invites. End users will have to log out and log back in to see updated dial in numbers for the My Room Service. Please notify end-customers accordingly in advance of this change. Ref.: CLOUD-15509

Components

UC-One SaaS

Locations

Canada

Schedule

June 27, 2020 8:00PM - June 28, 2020 3:00AM EDT
June 28, 2020 12:00AM - June 28, 2020 7:00AM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be performing updates to the Customer Device Activation system (also known as EDOS) which is used for activation of Cisco MPP and ATA devices. SERVICE IMPACT: None expected

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, Japan, North America, Dedicated

Schedule

June 26, 2020 9:00PM - June 27, 2020 3:00AM EDT
June 27, 2020 1:00AM - June 27, 2020 7:00AM UTC

Description

NOTE: A previous notification contained an incorrect release version. This notice refers to the correct version. We apologize for any confusion. MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the VZMM environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15304

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

June 26, 2020 10:00PM - June 26, 2020 4:00AM EDT
June 27, 2020 2:00AM - June 26, 2020 8:00AM UTC