Cisco BroadSoft Status Page

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Webex Calling

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Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Webex for BroadWorks

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (AU) - CLOUD-25987 Planned Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (CA) - CLOUD-25988 Planned Maintenance

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EU) - CLOUD-25989Planned Maintenance

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EUN) - CLOUD-25990Planned Maintenance

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Demand Maintenance - Yealink T4xS Devices Upgrade (AU) - CLOUD-24838Planned Maintenance

Schedule

January 24, 2022 7:00AM - 9:00AM EST
January 24, 2022 12:00PM - 2:00PM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The firmware upgrade will support a new parameter for the Blind Transfer functionality via BLF-DSS key. The new parameter is an option to match the behavior of the MPP IP Phones. . Following additions are supported in this v86 firmware load 1. IdenTrust CA support 2. The new Blind Transfer functionality will be controlled via new tag that called “BXFER_NO_HOLD.” You may contact the TAC if you want this parameter enabled. The current value of disabled will remain the default. Enabling the feature will result in the T4xS phones matching the behavior of the MPP IP Phones. . SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Router Configuration Update (JP) - CLOUD-25243Planned Maintenance

Schedule

January 24, 2022 12:00PM - 5:00PM EST
January 24, 2022 5:00PM - 10:00PM UTC

Components

Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: Engineering will be updating the routing settings to standardize configuration across all WxC Data Centers. . SERVICE IMPACT: This may cause a brief service disruption during network convergence. Engineering will be aiming to keep this as brief as possible.

Scheduled Maintenance - AWS Dubber migration (EU) - CLOUD-25502Planned Maintenance

Schedule

January 24, 2022 3:00PM - 7:00PM EST
January 24, 2022 8:00PM - 12:00AM UTC

Components

Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Scheduled Maintenance to update the routing policy to forward traffic to our Call Recording provider over new external connections. . SERVICE IMPACT: Due to the nature of the activity there will be potential service interruption to Call Recording for Webex Calling/Webex Carrier from our Frankfurt POP location during the maintenance. We are aiming to keep this as brief as possible.

Demand Maintenance - NS Software Upgrade (US) - CLOUD-26168Planned Maintenance

Schedule

January 24, 2022 11:00PM - January 25, 2022 3:00AM EST
January 25, 2022 4:00AM - January 25, 2022 8:00AM UTC

Components

Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Network Engineering Group will be performing Demand Maintenance to deploy Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked and unavailable during this timeframe while the database schemas are being patched. Call processing should not be affected.

Demand Maintenance - Rialto Release 22.10.1.1 (JP) & Data Center Switchover (OS1>TY6) - CLOUD-26173Planned Maintenance

Schedule

January 25, 2022 10:00AM - 4:00PM EST
January 25, 2022 3:00PM - 9:00PM UTC

Components

Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Tokyo (TY6). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Scheduled Maintenance - SSE MSE Pool Changes - ensure customer firewall subnets opened CLOUD-26355Planned Maintenance

Schedule

January 25, 2022 1:00PM - 4:00PM EST
January 25, 2022 6:00PM - 9:00PM UTC

Components

Webex Calling

Locations

Europe (EU)

Description

This work encompasses the reconfiguration of the SSE - MSE mappings in this region to leverage a new pooling model for the media nodes. This will enhance scalability and resilience. The new pooled MSE's were added in November 2021. This maintenance see's the removal of the old non-pooled media nodes. Customers must reference following link (https://help.webex.com/en-US/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling ) in regards to required open IP ranges. It is possible that loss of media on calls will occur should the required IP ranges not be set on customer firewalls in accordance to Port Reference Information guidance. US ET: 25/1/22 05:01:00 PM GMT: 25/1/22 10:01:00 PM AEST: 26/1/22 09:01:00 AM CLOUD-26355

Scheduled Maintenance - Internal Security Network Migration (EU-FR4) - CLOUD-26237Planned Maintenance

Schedule

January 25, 2022 3:00PM - 8:00PM EST
January 25, 2022 8:00PM - 1:00AM UTC

Components

Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Engineering will be working to migrate internal security gateways to new hardware. Disruption to service in Frankfurt (FR4) will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . SERVICE IMPACT: . SERVICES : Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Scheduled Maintenance - DA3: SSE MSE Pool Changes - ensure customer firewall subnets opened CLOUD-26354Planned Maintenance

Schedule

January 25, 2022 4:59PM - 9:59PM EST
January 25, 2022 9:59PM - 2:59AM UTC

Components

Webex Calling

Locations

United States (US)

Description

This work encompasses the reconfiguration of the SSE - MSE mappings in this region to leverage a new pooling model for the media nodes. This will enhance scalability and resilience. The new pooled MSE's were added in November 2021. This maintenance see's the removal of the old non-pooled media nodes. Customers must reference following link (https://help.webex.com/en-US/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling) in regards to required open IP ranges. It is possible that loss of media on calls will occur should the required IP ranges not be set on customer firewalls in accordance to Port Reference Information guidance. US ET: 25/1/22 04:59:00 PM GMT: 25/1/22 09:59:00 PM AEST: 26/1/22 08:59:00 AM CLOUD-26354

Scheduled Maintenance - CH3: SSE MSE Pool Changes - ensure customer firewall subnets opened. CLOUD-26353Planned Maintenance

Schedule

January 25, 2022 4:59PM - 4:59PM EST
January 25, 2022 9:59PM - 9:59PM UTC

Components

Webex Calling

Locations

United States (US)

Description

This work encompasses the reconfiguration of the SSE - MSE mappings in this region to leverage a new pooling model for the media nodes. This will enhance scalability and resilience. The new pooled MSE's were added in November 2021. This maintenance see's the removal of the old non-pooled media nodes. {color:#172b4d}Customers must reference following link ([https://help.webex.com/en-US/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling]) in regards to required open IP ranges.{color} {color:#172b4d}It is possible that loss of media on calls will occur should the required IP ranges not be set on customer firewalls in accordance to Port Reference Information guidance. US ET: 25/1/22 04:54:00 PM GMT: 25/1/22 09:54:00 PM AEST: 26/1/22 08:54:00 AM CLOUD-26353

Scheduled Maintenance - AU for SSE MSE Pooling Candidate Changes CLOUD-26356Planned Maintenance

Schedule

January 25, 2022 5:02PM - 9:02PM EST
January 25, 2022 10:02PM - 2:02AM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

This work encompasses the reconfiguration of the SSE - MSE mappings in this region to leverage a new pooling model for the media nodes. This will enhance scalability and resilience. Customers should review the Webex Calling Port Reference guide : : https://help.webex.com/en-US/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling IP ranges for the selected servers coming into service have been in operation for approximately 2 years, and should be well known by all customers in region. However, It is possible that intermittent loss of media on calls could occur should the required IP ranges outlined in the reference document not be set on customer firewalls previously. US ET: 25/1/22 05:02:00 PM GMT: 25/1/22 10:02:00 PM AEST: 26/1/22 09:02:00 AM

Demand Maintenance - NS Software Upgrade (JP) - CLOUD-26169Planned Maintenance

Schedule

January 26, 2022 9:00AM - 1:00PM EST
January 26, 2022 2:00PM - 6:00PM UTC

Components

Webex Calling

Locations

Japan (JP)

Description

Demand Maintenance - Rialto Release 22.10.1.1 (CA) & Data Center Switchover (TR2>VR1)Planned Maintenance

Schedule

January 26, 2022 10:00PM - January 27, 2022 4:00AM EST
January 27, 2022 3:00AM - January 27, 2022 9:00AM UTC

Components

Webex Calling

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Vancouver(VR1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Demand Maintenance - Rialto Release 22.10.1.1 (US/VZMM) & Data Center Switchover (CH3>DA3) - CLOUD-26142Planned Maintenance

Schedule

January 26, 2022 10:00PM - January 27, 2022 4:00AM EST
January 27, 2022 3:00AM - January 27, 2022 9:00AM UTC

Components

Webex Calling

Locations

Dedicated (DED)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Scheduled Maintenance - Yealink (W60) DECT Firmware (V85) Upgrade (US) - CLOUD-26291 Planned Maintenance

Schedule

January 26, 2022 10:00PM - January 27, 2022 12:01AM EST
January 27, 2022 3:00AM - January 27, 2022 5:01AM UTC

Components

Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Network Engineering Team will be performing Scheduled Maintenance to deploy the Yealink (W60) DECT Firmware (V85) Upgrade . . SERVICE IMPACT: WxC Carrier Yealink W60 DECT phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Renew TLS Certificate for the ME1 Oracle Access SBC Cluster (AU) - CLOUD-26241Planned Maintenance

Schedule

January 27, 2022 5:00AM - 6:00AM EST
January 27, 2022 10:00AM - 11:00AM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: WxC AU SBC Maintenance: The Webex Calling Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Melbourne (ME1) data center. The certificate affect TLS encrypted SIP service for Webex Calling services. The Certificate Authority (CA) will be retained. . SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

Demand Maintenance - Rialto Release 22.10.1.1 (AU) & Data Center Switchover (SY3>ME1)Planned Maintenance

Schedule

January 27, 2022 10:00AM - 4:00PM EST
January 27, 2022 3:00PM - 9:00PM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Scheduled Maintenance - Internal Security Network Migration (EU-FR4) - CLOUD-26237Planned Maintenance

Schedule

January 27, 2022 3:00PM - 8:00PM EST
January 27, 2022 8:00PM - 1:00AM UTC

Components

Webex Calling

Locations

Europe (EU)

Description

Demand Maintenance - Rialto Release 22.10.1.1 (US) & Data Center Switchover (CH3>DA3) - CLOUD-26141Planned Maintenance

Schedule

January 27, 2022 10:00PM - January 28, 2022 4:00AM EST
January 28, 2022 3:00AM - January 28, 2022 9:00AM UTC

Components

Webex Calling

Locations

United States (US)

Description

Demand Maintenance - Rialto Release 22.10.1.1 (US/XO) & Data Center Switchover (CH3>DA3) - CLOUD-26140Planned Maintenance

Schedule

January 27, 2022 10:00PM - January 28, 2022 4:00AM EST
January 28, 2022 3:00AM - January 28, 2022 9:00AM UTC

Components

Webex Calling

Locations

Dedicated (DED)

Description

Scheduled Maintenance - Renew TLS Certificate for the SY3 Oracle Access SBC Cluster (AU) - CLOUD-26242Planned Maintenance

Schedule

January 28, 2022 5:00AM - 6:00AM EST
January 28, 2022 10:00AM - 11:00AM UTC

Components

Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: WxC AU SBC Maintenance: The Webex Calling Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Sydney (SY3) data center. The certificate affect TLS encrypted SIP service for Webex Calling services. The Certificate Authority (CA) will be retained. . SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

History (Last 7 days)

Webex Calling - Call settings missing within Control HubOperational

Incident Status

Operational

Components

Webex Calling

Locations

Australia (AU), Canada (CA), Europe (EU), Europe Native (EUN), Japan (JP), United States (US), Dedicated (DED)

January 20, 2022 9:15PM EST
January 21, 2022 2:15AM UTC

[Investigating] Webex Calling ALL: Please be advised that our alerting systems have made us aware of a critical issue with Call settings missing within Control Hub. We apologize for the disruption and we are working urgently to correct the problem. Call processing is not affected. The next update will be provided within 60 minutes.

January 20, 2022 10:10PM EST
January 21, 2022 3:10AM UTC

[Identified] Webex Calling ALL: Please be advised that the issue in Control Hub has been identified and we are taking corrective actions. We apologize for the disruption and we are working urgently to correct the problem. Call processing is not affected. The next update will be provided within 60 minutes.

January 20, 2022 10:53PM EST
January 21, 2022 3:53AM UTC

[Resolved] Webex Calling ALL: Please be advised that the issue in Control Hub is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Webex Calling US - Intermittent subset of HG users not receiving callsDegraded Performance

Incident Status

Degraded Performance

Components

Webex Calling

Locations

United States (US)

January 20, 2022 7:41PM EST
January 21, 2022 12:41AM UTC

[Investigating] Webex Calling US: Please be advised that our alerting systems have made us aware of an intermittent issue with a small number of huntgroup users not receiving calls.. We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 30 minutes.

January 20, 2022 8:18PM EST
January 21, 2022 1:18AM UTC

January 20, 2022 9:01PM EST
January 21, 2022 2:01AM UTC

[Investigating] Webex Calling US: Please be advised that a potential issue has been identified and we are taking corrective actions. We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 60 minutes.

January 20, 2022 10:06PM EST
January 21, 2022 3:06AM UTC

[Identified] Webex Calling US: Please be advised that the issue has been identified and we are taking corrective actions. We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 60 minutes.

January 20, 2022 10:38PM EST
January 21, 2022 3:38AM UTC

[Resolved] Webex Calling US: Please be advised that the intermittent issue with a small number of huntgroup users not receiving calls is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Demand Maintenance - Rialto Release 22.10.1.1 (EUN) - Switchover (FR2>AMS) - CLOUD-26172Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Amsterdam (AMS). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

Webex Calling

Locations

Europe Native (EUN)

Schedule

January 20, 2022 4:00PM - January 20, 2022 10:00PM EST
January 20, 2022 9:00PM - January 21, 2022 3:00AM UTC

January 20, 2022 4:00PM EST
January 20, 2022 9:00PM UTC

[Update] Scheduled maintenance is starting.

January 20, 2022 10:01PM EST
January 21, 2022 3:01AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Internal Security Network Migration (EU/LD5) - CLOUD-26111Planned Maintenance

Description

DESCRIPTION: Engineering will be working to migrate internal security gateways to new hardware. Disruption to service in London (LD5) will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . SERVICE IMPACT: . SERVICES : Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . NOTE: This Maintenance Activity was previously scheduled for 01/18/2022 but has been rescheduled for 01/20/2022.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 20, 2022 4:00PM - January 20, 2022 9:00PM EST
January 20, 2022 9:00PM - January 21, 2022 2:00AM UTC

January 20, 2022 4:00PM EST
January 20, 2022 9:00PM UTC

[Update] Scheduled maintenance is starting.

January 20, 2022 9:00PM EST
January 21, 2022 2:00AM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - NS Software Upgrade (AU) - CLOUD-26167Planned Maintenance

Description

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 20, 2022 9:00AM - January 20, 2022 1:00PM EST
January 20, 2022 2:00PM - January 20, 2022 6:00PM UTC

January 20, 2022 9:00AM EST
January 20, 2022 2:00PM UTC

[Update] Scheduled maintenance is starting.

January 20, 2022 1:00PM EST
January 20, 2022 6:00PM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - NS Software Upgrade (EU) - CLOUD-26166Planned Maintenance

Description

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 19, 2022 6:00PM - January 19, 2022 10:00PM EST
January 19, 2022 11:00PM - January 20, 2022 3:00AM UTC

January 19, 2022 6:00PM EST
January 19, 2022 11:00PM UTC

[Update] Scheduled maintenance is starting.

January 19, 2022 10:00PM EST
January 20, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - NS Software Upgrade (EUN) - CLOUD-26165Planned Maintenance

Description

Components

Webex Calling

Locations

Europe Native (EUN)

Schedule

January 19, 2022 6:00PM - January 19, 2022 10:00PM EST
January 19, 2022 11:00PM - January 20, 2022 3:00AM UTC

January 19, 2022 6:00PM EST
January 19, 2022 11:00PM UTC

[Update] Scheduled maintenance is starting.

January 19, 2022 10:00PM EST
January 20, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Hardware Removal (AU) - CLOUD-25876Planned Maintenance

Description

DESCRIPTION: Engineering will be working to remove a legacy edge router from our network in Sydney. All external connectivity has already been migrated away and this is just to completely decommission. . SERVICE IMPACT: While no impact is expected, due to the nature of the work we are notifying customers in case of any un-intended issues.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 19, 2022 10:00AM - January 19, 2022 2:00PM EST
January 19, 2022 3:00PM - January 19, 2022 7:00PM UTC

January 19, 2022 10:00AM EST
January 19, 2022 3:00PM UTC

[Update] Scheduled maintenance is starting.

January 19, 2022 2:00PM EST
January 19, 2022 7:00PM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - NS Software Upgrade (CA) - CLOUD-26164Planned Maintenance

Description

Components

Webex Calling

Locations

Canada (CA)

Schedule

January 18, 2022 11:00PM - January 19, 2022 3:00AM EST
January 19, 2022 4:00AM - January 19, 2022 8:00AM UTC

January 18, 2022 11:00PM EST
January 19, 2022 4:00AM UTC

[Update] Scheduled maintenance is starting.

January 19, 2022 3:00AM EST
January 19, 2022 8:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (US) - CLOUD-25986 Planned Maintenance

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to US production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Components

Webex Calling

Locations

United States (US)

Schedule

January 18, 2022 10:00PM - January 19, 2022 12:01AM EST
January 19, 2022 3:00AM - January 19, 2022 5:01AM UTC

January 18, 2022 10:00PM EST
January 19, 2022 3:00AM UTC

[Update] Scheduled maintenance is starting.

January 19, 2022 12:01AM EST
January 19, 2022 5:01AM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - Rialto Release 22.10.1.1 (EU) & Data Center Switchover (FR4>LD5) - CLOUD-26170 Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 18, 2022 4:00PM - January 18, 2022 10:00PM EST
January 18, 2022 9:00PM - January 19, 2022 3:00AM UTC

January 18, 2022 4:00PM EST
January 18, 2022 9:00PM UTC

[Update] Scheduled maintenance is starting.

January 18, 2022 10:00PM EST
January 19, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Internal Security Network Migration (EU/LD5) - CLOUD-26111 Planned Maintenance

Description

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 18, 2022 4:00PM - January 18, 2022 9:00PM EST
January 18, 2022 9:00PM - January 19, 2022 2:00AM UTC

January 18, 2022 4:00PM EST
January 18, 2022 9:00PM UTC

[Update] Scheduled maintenance is starting.

January 18, 2022 9:00PM EST
January 19, 2022 2:00AM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - Rialto Release 22.10.1.1 (BETA) & Data Center Switchover (CH3>DA3)Planned Maintenance

Description

Components

Webex Calling

Locations

Beta Environment (BETA)

Schedule

January 17, 2022 10:00PM - January 18, 2022 4:00AM EST
January 18, 2022 3:00AM - January 18, 2022 9:00AM UTC

January 17, 2022 10:00PM EST
January 18, 2022 3:00AM UTC

[Update] Scheduled maintenance is starting.

January 18, 2022 4:00AM EST
January 18, 2022 9:00AM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Renew TLS Certificate For LD5 Oracle Access SBC Cluster (EU) - CLOUD-25835Planned Maintenance

Description

DESCRIPTION: WxC EU SBC Maintenance: The WxP Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the London (LD5) data center. The certificate affect TLS encrypted SIP service for Webex Calling services. The Certificate Authority (CA) will be retained. . SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 17, 2022 4:00PM - January 17, 2022 5:00PM EST
January 17, 2022 9:00PM - January 17, 2022 10:00PM UTC

January 17, 2022 4:00PM EST
January 17, 2022 9:00PM UTC

[Update] Scheduled maintenance is starting.

January 17, 2022 5:00PM EST
January 17, 2022 10:00PM UTC

[Update] Scheduled maintenance is complete.

Scheduled Maintenance - Hardware Removal (AU) - CLOUD-25875Planned Maintenance

Description

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 17, 2022 10:00AM - January 17, 2022 2:00PM EST
January 17, 2022 3:00PM - January 17, 2022 7:00PM UTC

January 17, 2022 10:00AM EST
January 17, 2022 3:00PM UTC

[Update] Scheduled maintenance is starting.

January 17, 2022 2:00PM EST
January 17, 2022 7:00PM UTC

[Update] Scheduled maintenance is complete.

Demand Maintenance - Controlled SBC Cluster Reboot (US/CH3) - CLOUD-26289Planned Maintenance

Description

DESCRIPTION: US SBC Maintenance - CH3 DC: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Chicago CH3 Data Center. The CH3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US), United States Sandbox (USS)

Schedule

January 17, 2022 11:22AM - January 17, 2022 1:22PM EST
January 17, 2022 4:22PM - January 17, 2022 6:22PM UTC

January 17, 2022 11:22AM EST
January 17, 2022 4:22PM UTC

[Update] Scheduled maintenance is starting.

January 17, 2022 1:22PM EST
January 17, 2022 6:22PM UTC

[Update] Scheduled maintenance is complete.

StatusHistory