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Scheduled Maintenance

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (AU) - CLOUD-25987 Planned Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (CA) - CLOUD-25988 Planned Maintenance

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EU) - CLOUD-25989Planned Maintenance

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EUN) - CLOUD-25990Planned Maintenance

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC

[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Upgrade Yealink T33G devices to latest firmware v86 firmware in CA - CLOUD-27908Planned Maintenance

Schedule

April 18, 2022 10:30PM - 10:35PM EDT
April 19, 2022 2:30AM - 2:35AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: updating the firmware on Yealink T33G devices to the latest build. SERVICE IMPACT: WxC Carrier Yealink T33G phones would need to be manually restarted to force an upgrade to the new firmware.

Network Maintenance on Edge Devices in VR1 - CLOUD-28487Planned Maintenance

Schedule

May 23, 2022 4:00AM - 5:00AM EDT
May 23, 2022 8:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our VR1 data center. Service Impact : No service impact is expected.

Maintenance on apps related interfaces on CH3 edge devices - CLOUD-28363Planned Maintenance

Schedule

May 24, 2022 4:00AM - 7:00AM EDT
May 24, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: We will perform maintenance on our apps related interface on our CH3 edge devices. Maintenance will include the following interfaces: apps.broadcloudpbx.net umsimp.broadcloudpbx.net uss.broadcloudpbx.net SERVICE IMPACT: No expected service impact,

Network Maintenance on Edge Devices in TR2 CLOUD-28488Planned Maintenance

Schedule

May 24, 2022 4:00AM - 5:00AM EDT
May 24, 2022 8:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our TR2 data center. Service Impact : No service impact is expected.

Japan - Rialto Release 22.10.5.1 (JP) & Data Center Switchover (OS1>TY6) - CLOUD-28387Planned Maintenance

Schedule

May 24, 2022 10:00AM - 6:00PM EDT
May 24, 2022 2:00PM - 10:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Tokyo (TY6). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

US - Upgrade T5xW, T4xU, W60 and W70 Templates for E911 support - CLOUD-28630Planned Maintenance

Schedule

May 24, 2022 10:00AM - May 25, 2022 1:00AM EDT
May 24, 2022 2:00PM - May 25, 2022 5:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Update the templates for T5xW, T4xU, W60 and W70 devices to support E911 RedSky feature. SERVICE IMPACT: None

EUN - Upgrade FR2 External Network devices - CLOUD-28225Planned Maintenance

Schedule

May 24, 2022 4:00PM - 10:00PM EDT
May 24, 2022 8:00PM - 2:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: We will be performing an upgrade on FR2 External Network devices. This upgrade is part of the maintenance schedule. SERVICE IMPACT: We will be upgrading one box at a time so this should not affect any services.

Network Maintenance on Edge Devices in EUN region CLOUD-28489Planned Maintenance

Schedule

May 24, 2022 4:00PM - 6:00PM EDT
May 24, 2022 8:00PM - 10:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our AMS and FR2 data center. Service Impact : No service impact is expected.

WxC US - CH3 DMS Virtual Server Migration (patton.sipflash.com) - CLOUD-28669Planned Maintenance

Schedule

May 24, 2022 9:00PM - 11:00PM EDT
May 25, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for patton.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time, SERVICES: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Patton devices only

WxC US - CH3 DMS Virtual Server Migration (plcm.sipflash.com) - CLOUD-28668Planned Maintenance

Schedule

May 24, 2022 9:00PM - 11:00PM EDT
May 25, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for plcm.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Polycom devices only

US - Rialto Release 22.10.5.1 & Data Center Switchover (CH3>DA3) - CLOUD-28440Planned Maintenance

Schedule

May 24, 2022 11:00PM - May 25, 2022 6:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

US/XO - Rialto Release 22.10.5.1 & Data Center Switchover (CH3>DA3) - CLOUD-28439Planned Maintenance

Schedule

May 24, 2022 11:00PM - May 25, 2022 6:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

[US] May R22 Patching & RI Updates - CLOUD-28373Planned Maintenance

Schedule

May 24, 2022 11:00PM - May 25, 2022 5:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected

WxC US - CH3 DMS Virtual Server Migration (yealink.sipflash.com) - CLOUD-28670Planned Maintenance

Schedule

May 25, 2022 9:00PM - 11:00PM EDT
May 26, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for yealink.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Yealink devices only

WxC US - CH3 DMS Virtual Server Migration (cisco.sipflash.com) - CLOUD-28671Planned Maintenance

Schedule

May 25, 2022 9:00PM - 11:00PM EDT
May 26, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for cisco.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Calling - Cisco devices only Webex Carrier - Cisco devices only

CA - Rialto Release 22.10.5.1 & Data Center Switchover (TR2>VR1) - CLOUD-28443Planned Maintenance

Schedule

May 25, 2022 11:00PM - May 26, 2022 6:00AM EDT
May 26, 2022 3:00AM - May 26, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Vancouver (VR1). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

US/VZMM - Rialto Release 22.10.5.1 & Data Center Switchover (CH3>DA3) - CLOUD-28441 Planned Maintenance

Schedule

May 25, 2022 11:00PM - 6:00AM EDT
May 26, 2022 3:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

[JP] May R22 Patching & RI Updates - CLOUD-28374Planned Maintenance

Schedule

May 26, 2022 9:00AM - 2:00PM EDT
May 26, 2022 1:00PM - 6:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

AU - Rialto Release 22.10.5.1 (AU) & Data Center Switchover (SY3>ME1) - CLOUD-28389Planned Maintenance

Schedule

May 26, 2022 9:00AM - 5:00PM EDT
May 26, 2022 1:00PM - 9:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

WxC CA - Renew TLS Certificate for the VR1 Oracle Access SBC Cluster - CLOUD-28553Planned Maintenance

Schedule

June 6, 2022 5:30AM - 7:00AM EDT
June 6, 2022 9:30AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: The Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Vancouver (VR1) data center. The certificate affects TLS encrypted SIP service for Webex Calling Carrier Hosted, Client, and SIP Trunking services. The Certificate Authority (CA) will be retained. SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices, and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

US - Cisco MPP ATA 19x 11.2.2 SR1 Firmware Upgrade - CLOUD-28607Planned Maintenance

Schedule

June 6, 2022 9:00AM - 11:00PM EDT
June 6, 2022 1:00PM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

EUN - Cisco MPP ATA 19x 11.2.2 SR1 Firmware Upgrade - CLOUD-28610Planned Maintenance

Schedule

June 7, 2022 5:00PM - 7:00PM EDT
June 7, 2022 9:00PM - 11:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

EU - Cisco MPP ATA 19x 11.2.2 SR1 Firmware Upgrade - CLOUD-28609Planned Maintenance

Schedule

June 7, 2022 5:00PM - 7:00PM EDT
June 7, 2022 9:00PM - 11:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

AU - Cisco MPP ATA 19x 11.2.2 SR1 Firmware Upgrade - CLOUD-28611Planned Maintenance

Schedule

June 8, 2022 7:00AM - 9:00AM EDT
June 8, 2022 11:00AM - 1:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

JP - Cisco MPP ATA 19x 11.2.2 SR1 Firmware Upgrade - CLOUD-28612Planned Maintenance

Schedule

June 8, 2022 8:00AM - 10:00AM EDT
June 8, 2022 12:00PM - 2:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

WxC CA - Renew TLS Certificate for the TR2 Oracle Access SBC Cluster - CLOUD-28554Planned Maintenance

Schedule

June 15, 2022 5:00AM - 7:00AM EDT
June 15, 2022 9:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: The Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Toronto (TR2) data center. The certificate affects TLS encrypted SIP service for Webex Calling Carrier Hosted, Client, and SIP Trunking services. The Certificate Authority (CA) will be retained. SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices, and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

History (Last 7 days)

Network Maintenance on Edge Devices in FR4Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our FR4 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Europe (EU)

Schedule

May 20, 2022 4:00PM - May 20, 2022 6:00PM EDT
May 20, 2022 8:00PM - May 20, 2022 10:00PM UTC

May 20, 2022 4:00PM EDT
May 20, 2022 8:00PM UTC

[Update] Scheduled maintenance is starting.

May 20, 2022 6:00PM EDT
May 20, 2022 10:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in TY6 CLOUD-28484Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our TY6 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Japan (JP)

Schedule

May 20, 2022 9:30AM - May 20, 2022 10:30AM EDT
May 20, 2022 1:30PM - May 20, 2022 2:30PM UTC

May 20, 2022 9:30AM EDT
May 20, 2022 1:30PM UTC

[Update] Scheduled maintenance is starting.

May 20, 2022 10:30AM EDT
May 20, 2022 2:30PM UTC

[Update] Scheduled maintenance is complete.

WxC AU - ME1 Firepower Threat Defense Upgrade - CLOUD-28598Planned Maintenance

Description

DESCRIPTION: We will be performing an upgrade on Melbourne firewalls to apply a software patch. SERVICE IMPACT: We will be upgrading one standby node at a time therefore no service impact is expected.

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 20, 2022 5:00AM - May 20, 2022 10:00AM EDT
May 20, 2022 9:00AM - May 20, 2022 2:00PM UTC

May 20, 2022 5:00AM EDT
May 20, 2022 9:00AM UTC

[Update] Scheduled maintenance is starting.

May 20, 2022 10:00AM EDT
May 20, 2022 2:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in SY3 - CLOUD-28482Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our SY3 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 20, 2022 8:00AM - May 20, 2022 9:00AM EDT
May 20, 2022 12:00PM - May 20, 2022 1:00PM UTC

May 20, 2022 8:00AM EDT
May 20, 2022 12:00PM UTC

[Update] Scheduled maintenance is starting.

May 20, 2022 9:00AM EDT
May 20, 2022 1:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in CH3 CLOUD-28480Planned Maintenance

Description

Description : Cisco will perform system-level maintenance on our Edge Devices in our CH3 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 20, 2022 4:00AM - May 20, 2022 6:00AM EDT
May 20, 2022 8:00AM - May 20, 2022 10:00AM UTC

May 20, 2022 4:00AM EDT
May 20, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 20, 2022 6:00AM EDT
May 20, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

EUN - Rialto Release 22.10.5.1 - Switchover (FR2>AMS)Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Amsterdam (AMS). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Schedule

May 19, 2022 4:00PM - May 19, 2022 11:00PM EDT
May 19, 2022 8:00PM - May 20, 2022 3:00AM UTC

May 19, 2022 4:00PM EDT
May 19, 2022 8:00PM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 11:00PM EDT
May 20, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in LD5 CLOUD-28485Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our LD5 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Europe (EU)

Schedule

May 19, 2022 4:00PM - May 19, 2022 6:00PM EDT
May 19, 2022 8:00PM - May 19, 2022 10:00PM UTC

May 19, 2022 4:00PM EDT
May 19, 2022 8:00PM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 6:00PM EDT
May 19, 2022 10:00PM UTC

[Update] Scheduled maintenance is complete.

[AU]May R22 Patching & RI Updates - CLOUD-28372Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 19, 2022 9:00AM - May 19, 2022 3:00PM EDT
May 19, 2022 1:00PM - May 19, 2022 7:00PM UTC

May 19, 2022 9:00AM EDT
May 19, 2022 1:00PM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 3:00PM EDT
May 19, 2022 7:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in OS1 - CLOUD-28483Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our OS1 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Japan (JP)

Schedule

May 19, 2022 9:30AM - May 19, 2022 10:30AM EDT
May 19, 2022 1:30PM - May 19, 2022 2:30PM UTC

May 19, 2022 9:30AM EDT
May 19, 2022 1:30PM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 10:30AM EDT
May 19, 2022 2:30PM UTC

[Update] Scheduled maintenance is complete.

WxC AU - SY3 Firepower Threat Defense Upgrade - CLOUD-28599Planned Maintenance

Description

DESCRIPTION: We will be performing an upgrade on Sydney firewalls to apply a software patch. SERVICE IMPACT: We will be upgrading one standby node at a time therefore no service impact is expected.

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 19, 2022 5:00AM - May 19, 2022 10:00AM EDT
May 19, 2022 9:00AM - May 19, 2022 2:00PM UTC

May 19, 2022 5:00AM EDT
May 19, 2022 9:00AM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 10:00AM EDT
May 19, 2022 2:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in ME1 - CLOUD-28481Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our ME1 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 19, 2022 8:00AM - May 19, 2022 9:00AM EDT
May 19, 2022 12:00PM - May 19, 2022 1:00PM UTC

May 19, 2022 8:00AM EDT
May 19, 2022 12:00PM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 9:00AM EDT
May 19, 2022 1:00PM UTC

[Update] Scheduled maintenance is complete.

Network Maintenance on Edge Devices in DA3 - CLOUD-28479Planned Maintenance

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our DA3 data center. Service Impact : No service impact is expected.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 19, 2022 4:00AM - May 19, 2022 6:00AM EDT
May 19, 2022 8:00AM - May 19, 2022 10:00AM UTC

May 19, 2022 4:00AM EDT
May 19, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 19, 2022 6:00AM EDT
May 19, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

[EU] May R22 Patching & RI Updates - CLOUD-28371Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

Europe (EU)

Schedule

May 18, 2022 6:00PM - May 18, 2022 11:00PM EDT
May 18, 2022 10:00PM - May 19, 2022 3:00AM UTC

May 18, 2022 6:00PM EDT
May 18, 2022 10:00PM UTC

[Update] Scheduled maintenance is starting.

May 18, 2022 11:00PM EDT
May 19, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

EU - Rialto Release 22.10.5.1 & Data Center Switchover (FR4>LD5) - CLOUD-28383Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Components

Webex Calling for Carriers

Locations

Europe (EU)

Schedule

May 17, 2022 4:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 8:00PM - May 18, 2022 3:00AM UTC

May 17, 2022 4:00PM EDT
May 17, 2022 8:00PM UTC

[Update] Scheduled maintenance is starting.

May 17, 2022 11:00PM EDT
May 18, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

[EUN] May R22 Patching & RI Updates - CLOUD-28370Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Schedule

May 17, 2022 6:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 10:00PM - May 18, 2022 3:00AM UTC

May 17, 2022 6:00PM EDT
May 17, 2022 10:00PM UTC

[Update] Scheduled maintenance is starting.

May 17, 2022 11:00PM EDT
May 18, 2022 3:00AM UTC

[Update] Scheduled maintenance is complete.

Maintenance on apps related interfaces on DA3 edge devices - CLOUD-28362Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 17, 2022 4:00AM - May 17, 2022 7:00AM EDT
May 17, 2022 8:00AM - May 17, 2022 11:00AM UTC

May 17, 2022 4:00AM EDT
May 17, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 17, 2022 7:00AM EDT
May 17, 2022 11:00AM UTC

[Update] Scheduled maintenance is complete.

BETA - Rialto Release 22.10.5.1 & Data Center Switchover (CH3>DA3) - CLOUD-28438Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

Beta Environment (BETA)

Schedule

May 16, 2022 11:00PM - May 17, 2022 6:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 10:00AM UTC

May 16, 2022 11:00PM EDT
May 17, 2022 3:00AM UTC

[Update] Scheduled maintenance is starting.

May 17, 2022 6:00AM EDT
May 17, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

[CA] May R22 Patching & RI Updates - CLOUD-28369Planned Maintenance

Description

Components

Webex Calling for Carriers

Locations

Canada (CA)

Schedule

May 16, 2022 11:00PM - May 17, 2022 4:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 8:00AM UTC

May 16, 2022 11:00PM EDT
May 17, 2022 3:00AM UTC

[Update] Scheduled maintenance is starting.

May 17, 2022 4:00AM EDT
May 17, 2022 8:00AM UTC

[Update] Scheduled maintenance is complete.

[WxC US] New York DC migration: Webex Calling Service Migration to new subnets - CLOUD-28409Planned Maintenance

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling - Hosted, Client, and Local Gateway services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

[WxC US] New York DC migration: Webex Calling Carrier Service Migration to new subnets - CLOUD-28407Planned Maintenance

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling Carrier services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by June 30, 2022.

Components

Webex Calling for Carriers

Locations

United States (US), Dedicated (DED)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

[BroadCloud PaaS US] New York DC migration: BroadCloud PaaS Service Migration to new subnets - CLOUD-28408Planned Maintenance

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate BroadCloud PaaS services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC

[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC

[Update] Scheduled maintenance is complete.

StatusHistory