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All Systems Operational

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Active Incidents

0

Active Maintenances

15

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

Stage

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

July 6, 2020 4:00AM - 6:30AM EDT
July 6, 2020 8:00AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for portals within the VZMM/BDV environment as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15594

Schedule

July 6, 2020 10:00AM - 4:00PM EDT
July 6, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15306

Schedule

July 6, 2020 10:00AM - 2:00PM EDT
July 6, 2020 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which Cisco is migrating to new external proxies on edge devices servicing our provisioning portals. SERVICE IMPACT: Provisioning portals may be unavailable for brief periods of time during the maintenance. Ref.: CLOUD-15582

Schedule

July 7, 2020 4:00AM - 6:00AM EDT
July 7, 2020 8:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for reporting portals within the BroadCloud Carrier environment as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15795

Schedule

July 7, 2020 10:00AM - 4:00PM EDT
July 7, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15307

Schedule

July 8, 2020 8:00AM - 9:00AM EDT
July 8, 2020 12:00PM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed to migrate services at apps.broadcloud.com.au to a new edge device within our data center. SERVICE IMPACT: During the event users may encounter short periods of time where services from apps.broadcloud.com.au may become unavailable. Ref.: CLOUD-15661

Schedule

July 10, 2020 3:45AM - 4:15AM EDT
July 10, 2020 7:45AM - 8:15AM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed to update the security rules for console portals as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15790

Schedule

July 10, 2020 7:30PM - July 11, 2020 5:30AM EDT
July 10, 2020 11:30PM - July 11, 2020 9:30AM UTC

Components

VoIP Logic PaaS

Locations

New York, Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which CTI will be performing a patch installation to the Affiniti platform. SERVICE IMPACT: During this activity customers should expect intermittent interruptions in the CTI web portal and call recording leg of traffic. CLOUD-15676

Schedule

July 13, 2020 9:00AM - 3:00PM EDT
July 13, 2020 1:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests will be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15604

Schedule

July 13, 2020 2:00PM - 3:00PM EDT
July 13, 2020 6:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Sydney data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15724

Schedule

July 14, 2020 2:00PM - 3:00PM EDT
July 14, 2020 6:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Frankfurt data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15726

Schedule

July 20, 2020 10:00AM - 4:00PM EDT
July 20, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15608

Schedule

July 21, 2020 9:00AM - 3:00PM EDT
July 21, 2020 1:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15772

Schedule

July 22, 2020 10:00AM - 4:00PM EDT
July 22, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15607

Schedule

July 27, 2020 9:00AM - 3:00PM EDT
July 27, 2020 1:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15603

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our London data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15713


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 2, 2020 2:00PM - July 2, 2020 3:00PM EDT
July 2, 2020 6:00PM - July 2, 2020 7:00PM UTC



July 2, 2020 2:00PM EDT
July 2, 2020 6:00PM UTC
[Update] Scheduled maintenance is starting.

July 2, 2020 3:00PM EDT
July 2, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15305


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

July 1, 2020 10:00PM - July 2, 2020 4:00AM EDT
July 2, 2020 2:00AM - July 2, 2020 8:00AM UTC



July 1, 2020 10:00PM EDT
July 2, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 2, 2020 4:00AM EDT
July 2, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS STAGING environment to release the UC-One SaaS desktop 3.9.12 client to the recommended channel. The client will also be made available on the alpha and beta channels in all production regions. The client release contains primarily bug fixes with the following new enhancements: - XMPP failover enhancement for remaining in the primary node - Service assurance - HTTP Messaging enhancement - Forced Client Update from Collaborate/SaaS/WxCalling to Webex Teams Release notes with the list of bug fixes are available here: https://xchange.broadsoft.com/node/1051935. The targeted release date for production GA is July 8. The production rollout will follow a canary process with the following number of users eligible for upgrade. - July 8 - 10% of users - July 14 - 25% of users - July 22- 100% of users A second notification will be provided 3 days prior to the production release. SERVICE IMPACT: There will be no impact to services during the maintenance. USER EXPERIENCE: End users running client versions older than 3.9.12.104 (Windows) or 3.9.12.57 (MacOS) will begin to see notifications to upgrade their clients. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. Ref: CLOUD-15834


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America, Stage


Schedule

July 1, 2020 4:00PM - July 1, 2020 6:00PM EDT
July 1, 2020 8:00PM - July 1, 2020 10:00PM UTC



July 1, 2020 4:00PM EDT
July 1, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 6:00PM EDT
July 1, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15514


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 1, 2020 4:00PM - July 1, 2020 5:00PM EDT
July 1, 2020 8:00PM - July 1, 2020 9:00PM UTC



July 1, 2020 4:00PM EDT
July 1, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 5:00PM EDT
July 1, 2020 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Melbourne data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15715


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

July 1, 2020 2:00PM - July 1, 2020 3:00PM EDT
July 1, 2020 6:00PM - July 1, 2020 7:00PM UTC



July 1, 2020 2:00PM EDT
July 1, 2020 6:00PM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 3:00PM EDT
July 1, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Melbourne data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15822


Components

BroadCloud/Webex Calling, UC-One SaaS


Locations

Australia


Schedule

July 1, 2020 11:30AM - July 1, 2020 1:30PM EDT
July 1, 2020 3:30PM - July 1, 2020 5:30PM UTC



July 1, 2020 11:30AM EDT
July 1, 2020 3:30PM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 1:30PM EDT
July 1, 2020 5:30PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15515


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

July 1, 2020 5:00AM - July 1, 2020 7:00AM EDT
July 1, 2020 9:00AM - July 1, 2020 11:00AM UTC



July 1, 2020 5:00AM EDT
July 1, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 7:00AM EDT
July 1, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for portals within the XO environment as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15594


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

July 1, 2020 4:00AM - July 1, 2020 6:00AM EDT
July 1, 2020 8:00AM - July 1, 2020 10:00AM UTC



July 1, 2020 4:00AM EDT
July 1, 2020 8:00AM UTC
[Update] Scheduled maintenance is starting.

July 1, 2020 6:00AM EDT
July 1, 2020 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Provisioning/Portals MAINTENANCE TYPE: Scheduled DESCRIPTION: My Account, My Site, and My Phone portals will be retired after June 30th, 2020. Per modification of service for the legacy Cisco BroadCloud for Carriers customer portals, Cisco will redirect customer user logins to My Account and My Phone to the Calling Admin Portal and Calling User Portal, respectively. The legacy portals will be deprecated at this time. Additional information including overview of the user experience is available in the FAQ posted to Xchange here:  https://xchange.broadsoft.com/node/1042065 Reference materials are available here: - Calling Admin Portal vs My Account: https://supportcenter.broadsoft.com/calling-admin-portal-rep-vs-my-account-my-site/ - Calling Admin Portal overview (with sub links to details) : https://supportcenter.broadsoft.com/intro-to-rep-22-6/ - Calling User Portal basics (with sub links to details): https://supportcenter.broadsoft.com/basics_of_my_phone/ SERVICE IMPACT: Legacy Customer Portals direct login and cross launch from the Service Provider Portal Customer Service Tool will be unavailable following this maintenance – users will be redirected to new portals. Webex Calling customers and partners are not affected by this maintenance. Call processing is not affected.


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, Japan, North America


Schedule

June 30, 2020 3:00AM - June 30, 2020 3:00PM EDT
June 30, 2020 7:00AM - June 30, 2020 7:00PM UTC



June 30, 2020 3:00AM EDT
June 30, 2020 7:00AM UTC
[Update] Scheduled maintenance is starting.

June 30, 2020 3:00PM EDT
June 30, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Notification MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying firmware upgrades to firewalls in our Tokyo data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15413


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

June 30, 2020 10:00AM - June 30, 2020 2:00PM EDT
June 30, 2020 2:00PM - June 30, 2020 6:00PM UTC



June 30, 2020 10:00AM EDT
June 30, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 30, 2020 2:00PM EDT
June 30, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15513


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

June 30, 2020 10:00AM - June 30, 2020 11:59AM EDT
June 30, 2020 2:00PM - June 30, 2020 3:59PM UTC



June 30, 2020 10:00AM EDT
June 30, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 30, 2020 11:59AM EDT
June 30, 2020 3:59PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve room systems utilized by Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15512


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

June 30, 2020 5:00AM - June 30, 2020 7:00AM EDT
June 30, 2020 9:00AM - June 30, 2020 11:00AM UTC



June 30, 2020 5:00AM EDT
June 30, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 30, 2020 7:00AM EDT
June 30, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

*** POSTPONED *** The Demand Maintenance for the GA release of the UC-One SaaS for iOS 3.9.12 iOS and Android mobile clients to the respective app stores that was scheduled for 06/30/2020 at 11:00 AM has been POSTPONED. Once a new scheduled date has been determined, the demand maintenance will be rescheduled. ************************************ MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS for iOS 3.9.12 iOS and Android mobile clients to the respective app stores. This version was available for evaluation since June 15th. The Release notes: https://xchange.broadsoft.com/node/1051408 The Configuration guide: https://xchange.broadsoft.com/node/1051315 Release date: In order to provide more time to the service providers to comply with the iOS SDK 13 requirements the release date was moved to Tuesday, June 30th. for both iOS and Android. Phased rollout: We are introducing phased rollout of the production clients on the Apple and Google app stores. The clients will be offered to autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. ==== IMPORTANT NOTICE for the iOS client 3.9.12 ==== As it was advised in the TAC ALERT https://xchange.broadsoft.com/node/1048187, the UC-One SaaS 3.9.12 for iOS requires the following patches to be deployed on the BroadWorks (including the AS and XSP). • BroadWorks R22 - ap.as.22.0.1123.ap372963, AP.as.22.0.1123.ap374793 • BroadWorks R21.sp1 - ap.as.21.sp1.551.ap373276, AP.as.21.sp1.551.ap374793 • BroadWorks R21sp9 ap.xsp.21.sp9.ap373770 • BroadWorks R23 - ap.as.23.0.1075.ap373271 Without these patches the iOS client will not be able to receive incoming calls. Please contact TAC immediately if your BroadWorks system cannot be patched before the client release date. Also watch for any recent and upcoming BroadWorks TAC Alerts for details about the SDK13 patches. Additionally, Per Alert "ALERT: #20200623 Push Notification registration failure caused by partial deployment of patches to support iOS 13 CallKit". The following patches are required to be active on the servers: Release 21.sp1.551: AP.as.21.sp1.551.ap373276 AP.xsp.21.sp1.551.ap373276 Release 21.sp9.14: AP.xsp.21.sp9.14.ap373770 Release 22.0.1123: AP.as.22.0.1123.ap372963 AP.xsp.22.0.1123.ap372963 Release 23.0.1075: AP.as.23.0.1075.ap373271 AP.xsp.23.0.1075.ap373271 SERVICE IMPACT: None USER EXPERIENCE: There is no change to user experience. Ref.: CLOUD-15620


Components

BroadCloud/Webex Calling, UC-One SaaS


Locations

Australia, Canada, Europe, North America


Schedule

June 30, 2020 11:00AM - June 30, 2020 11:15AM EDT
June 30, 2020 3:00PM - June 30, 2020 3:15PM UTC



June 29, 2020 7:40PM EDT
June 29, 2020 11:40PM UTC
[Update] *** POSTPONED *** The Demand Maintenance for the GA release of the UC-One SaaS for iOS 3.9.12 iOS and Android mobile clients to the respective app stores that was scheduled for 06/30/2020 at 11:00 AM has been POSTPONED. Once a new scheduled date has been determined, the demand maintenance will be rescheduled.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15510


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

June 29, 2020 4:00PM - June 29, 2020 6:00PM EDT
June 29, 2020 8:00PM - June 29, 2020 10:00PM UTC



June 29, 2020 4:00PM EDT
June 29, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 6:00PM EDT
June 29, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a network configuration update related to connection-oriented services served by access SBC's in our Osaka data center. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-15554


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

June 29, 2020 2:00PM - June 29, 2020 3:00PM EDT
June 29, 2020 6:00PM - June 29, 2020 7:00PM UTC



June 29, 2020 2:00PM EDT
June 29, 2020 6:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 3:00PM EDT
June 29, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Notification MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying firmware upgrades to firewalls in our Osaka data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-15411


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

June 29, 2020 10:00AM - June 29, 2020 2:00PM EDT
June 29, 2020 2:00PM - June 29, 2020 6:00PM UTC



June 29, 2020 10:00AM EDT
June 29, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 2:00PM EDT
June 29, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our data center. SERVICE IMPACT: Provisioning requests may be impacted at times during the maintenance. Call processing will not be affected. Ref.: CLOUD-15451


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

June 29, 2020 8:00AM - June 29, 2020 2:00PM EDT
June 29, 2020 12:00PM - June 29, 2020 6:00PM UTC



June 29, 2020 8:00AM EDT
June 29, 2020 12:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 2:00PM EDT
June 29, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which Cisco is migrating to new external proxies and applying additional security policies to the device management platform. This maintenance event is the fourth in a series of events within our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15283


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

June 29, 2020 10:00AM - June 29, 2020 11:59AM EDT
June 29, 2020 2:00PM - June 29, 2020 3:59PM UTC



June 29, 2020 10:00AM EDT
June 29, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 11:59AM EDT
June 29, 2020 3:59PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-15508


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

June 29, 2020 5:00AM - June 29, 2020 7:00AM EDT
June 29, 2020 9:00AM - June 29, 2020 11:00AM UTC



June 29, 2020 5:00AM EDT
June 29, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 7:00AM EDT
June 29, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: This maintenance only applies to BroadCloud for Carriers customers and partners. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed to update the security rules for Rialto portals as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-15593


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

June 29, 2020 4:00AM - June 29, 2020 6:30AM EDT
June 29, 2020 8:00AM - June 29, 2020 10:30AM UTC



June 29, 2020 4:00AM EDT
June 29, 2020 8:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2020 6:30AM EDT
June 29, 2020 10:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to introduce Meet datacenter in Canada. New dial-in numbers for conference bridges will be provided by Cisco. SERVICE IMPACT: My Room service will be unavailable during the maintenance window. USER EXPERIENCE: New My Room conference bridge meeting numbers will be issued. Dial-in details for reoccurring meetings will need to be updated in calendar invites. End users will have to log out and log back in to see updated dial in numbers for the My Room Service. Please notify end-customers accordingly in advance of this change. Ref.: CLOUD-15509


Components

UC-One SaaS


Locations

Canada


Schedule

June 27, 2020 8:00PM - June 28, 2020 3:00AM EDT
June 28, 2020 12:00AM - June 28, 2020 7:00AM UTC



June 27, 2020 8:00PM EDT
June 28, 2020 12:00AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2020 3:00AM EDT
June 28, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be performing updates to the Customer Device Activation system (also known as EDOS) which is used for activation of Cisco MPP and ATA devices. SERVICE IMPACT: None expected


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, Japan, North America, Dedicated


Schedule

June 26, 2020 9:00PM - June 27, 2020 3:00AM EDT
June 27, 2020 1:00AM - June 27, 2020 7:00AM UTC



June 26, 2020 9:00PM EDT
June 27, 2020 1:00AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2020 3:00AM EDT
June 27, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: A previous notification contained an incorrect release version. This notice refers to the correct version. We apologize for any confusion. MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.8 maintenance release to applicable components within the VZMM environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-15304


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

June 26, 2020 10:00PM - June 26, 2020 4:00AM EDT
June 27, 2020 2:00AM - June 26, 2020 8:00AM UTC



June 26, 2020 10:00PM EDT
June 27, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

June 26, 2020 10:00PM EDT
June 27, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.