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Active Incidents

0

Active Maintenances

16

Upcoming Maintenances

Not able to access CAP or CUPDegraded Performance

Incident Status

Degraded Performance

Components

BroadCloud/Webex Calling

Locations

Australia



August 4, 2020 12:40AM EDT
August 4, 2020 4:40AM UTC
[Investigating] Details:BroadCloud/Webex Calling AU: Please be advised that our alerting systems have made us aware of an issue to access CAP and CUP portal. Call processing is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

Incident Status

Degraded Performance

Components

BroadCloud/Webex Calling

Locations

United States, Dedicated



August 3, 2020 7:01PM EDT
August 3, 2020 11:01PM UTC
[Investigating] BroadCloud Carrier US: Cisco is aware of an issue where a previous maintenance event related to security changes and endpoint configuration has resulted in a number of Polycom and Yealink devices which did not automatically recover and are currently not registered with the service. Cisco has confirmed that in many cases a reboot or a factory default of the device will restore service. Our engineering teams continue to investigate the issues which are affecting these devices. The next update will be within the next 12 hours.

BroadCloud/Webex Calling

Australia

Degraded Performance

Canada

Operational

Europe

Operational

Japan

Operational

United States

Degraded Performance

Dedicated

Degraded Performance

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

United States

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

United States

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

August 4, 2020 10:00AM - 11:30AM EDT
August 4, 2020 2:00PM - 3:30PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16419

Schedule

August 4, 2020 6:00PM - 11:59PM EDT
August 4, 2020 10:00PM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our Frankfurt data center. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16330

Schedule

August 5, 2020 5:00AM - 7:00AM EDT
August 5, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

The Webex Calling Engineering Team will be performing Demand Maintenance to upgrade the SSE/MSE resources in Dallas (DA3), to the newer software version released on July 24, 2020 which contains a fix for functional issues for Access and Peering solutions. . Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . Ref: CLOUD-16584

Schedule

August 5, 2020 7:00AM - 5:00PM EDT
August 5, 2020 11:00AM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning/Portals MAINTENANCE TYPE: Scheduled DESCRIPTION: My Account, My Site, and My Phone portals will be retired after August 5th, 2020. Per modification of service for the legacy Cisco BroadCloud for Carriers customer portals, Cisco will redirect customer user logins to My Account and My Phone to the Calling Admin Portal and Calling User Portal, respectively. The legacy portals will be deprecated at this time. Additional information including overview of the user experience is available in the FAQ posted to Xchange here: https://xchange.broadsoft.com/node/1042065 Reference materials are available here: - Calling Admin Portal vs My Account: https://supportcenter.broadsoft.com/calling-admin-portal-rep-vs-my-account-my-site/ - Calling Admin Portal overview (with sub links to details) : https://supportcenter.broadsoft.com/intro-to-rep-22-6/ - Calling User Portal basics (with sub links to details): https://supportcenter.broadsoft.com/basics_of_my_phone/ SERVICE IMPACT: Legacy Customer Portals direct login and cross launch from the Service Provider Portal Customer Service Tool will be unavailable following this maintenance – users will be redirected to new portals. Call processing is not affected.

Schedule

August 5, 2020 10:00AM - 10:15AM EDT
August 5, 2020 2:00PM - 2:15PM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Description

MAINTENANCE NOTIFICATION: Client Software Release . DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.13.474 for Android Mobile Client to the app store. This version was available for evaluation since July 30th. . Release notes: https://xchange.broadsoft.com/node/1052246 Configuration guide: https://xchange.broadsoft.com/node/1052565 . Phased Rollout: We are introducing phased rollout of the production clients on the Google app stores. The clients will be offered to autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. . SERVICE IMPACT None . Ref: CLOUD-16654

Schedule

August 5, 2020 10:00AM - 10:15AM EDT
August 5, 2020 2:00PM - 2:15PM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Description

MAINTENANCE NOTIFICATION: Client Software Release . DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.13.688 for iOS Mobile Client to the app store. This version was available for evaluation since July 30th. . Release Notes: https://xchange.broadsoft.com/node/1052246 Configuration Guide: https://xchange.broadsoft.com/node/1052565 . Phased Rollout: We are introducing phased rollout of the production clients on the Apple app store. The clients will be offered to autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. . SERVICE IMPACT: None . Ref: CLOUD-16654

Schedule

August 5, 2020 10:00PM - 11:30PM EDT
August 6, 2020 2:00AM - 3:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16410

Schedule

August 6, 2020 6:00PM - 11:59PM EDT
August 6, 2020 10:00PM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our London data center. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16331

Schedule

August 7, 2020 5:00AM - 7:00AM EDT
August 7, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

The Webex Calling Engineering Team will be performing Demand Maintenance to upgrade the SSE/MSE resources in Chicago (CH3), to the newer software version released on July 24, 2020 which contains fix for functional issues for Access and Peering solutions. . Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . Ref: CLOUD-16585

Schedule

August 9, 2020 12:00AM - 2:00AM EDT
August 9, 2020 4:00AM - 6:00AM UTC

Components

UC-One SaaS

Locations

Canada, United States

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS production US and CA regions to perform a software update on the compute platform. SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-16557

Schedule

August 9, 2020 12:00PM - 1:00PM EDT
August 9, 2020 4:00PM - 5:00PM UTC

Components

UC-One SaaS

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Server . DESCRIPTION: A Scheduled Maintenance will be performed on the UC-One SaaS production AU region to update the cluster Kubernetes version. . SERVICE IMPACT: There will be a total platform outage while this upgrade is taking place. The event is projected to last 60 minutes. . Ref: CLOUD-16556

Schedule

August 9, 2020 5:00PM - 6:00PM EDT
August 9, 2020 9:00PM - 10:00PM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Server . DESCRIPTION: A Scheduled Maintenance will be performed on the UC-One SaaS production EU region to update the cluster Kubernetes version. . SERVICE IMPACT: There will be a total platform outage while this upgrade is taking place. The event is projected to last 60 minutes. . Ref: CLOUD-16633

Schedule

August 10, 2020 10:00AM - 12:00PM EDT
August 10, 2020 2:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

The Webex Calling Engineering Team will be performing Demand Maintenance to upgrade the SSE/MSE resources in Osaka (OS1) and Tokyo (TY6), to the newer software version released on July 24, 2020 which contains fix for functional issues for Access and Peering solutions. . Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . Ref: CLOUD-16586

Schedule

August 10, 2020 10:00AM - 2:00PM EDT
August 10, 2020 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be performing a software upgrade on our external proxy platform. SERVICE IMPACT: No impact to service is expected Ref.: CLOUD-12831

Schedule

August 11, 2020 6:00PM - 11:59PM EDT
August 11, 2020 10:00PM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our London data center. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16332

Schedule

August 13, 2020 6:00PM - 11:59PM EDT
August 13, 2020 10:00PM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this maintenance Cisco will implement a compute server reconfiguration within our Frankfurt data center. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16333

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Engineering will be migrating the main Examinet interfaces to a new external proxy as part of datacenter expansion in the Melbourne region. SERVICE IMPACT: There will be a brief disruption to the BCWS servicesl during these works. Engineering will try to keep this as short as possible. Ref.: CLOUD-16242


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

August 3, 2020 10:00AM - August 3, 2020 2:00PM EDT
August 3, 2020 2:00PM - August 3, 2020 6:00PM UTC



August 3, 2020 10:00AM EDT
August 3, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

August 3, 2020 2:00PM EDT
August 3, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Engineering will be migrating the main BCWS interfaces to a new external proxy as part of data center expansion in the Melbourne region. SERVICE IMPACT: There will be a brief disruption to the BCWS servicesl during these works. Engineering will try to keep this as short as possible. Ref.: CLOUD-16243


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

August 3, 2020 10:00AM - August 3, 2020 2:00PM EDT
August 3, 2020 2:00PM - August 3, 2020 6:00PM UTC



August 3, 2020 10:00AM EDT
August 3, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

August 3, 2020 2:00PM EDT
August 3, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16423


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

August 3, 2020 10:00AM - August 3, 2020 11:30AM EDT
August 3, 2020 2:00PM - August 3, 2020 3:30PM UTC



August 3, 2020 10:00AM EDT
August 3, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

August 3, 2020 11:30AM EDT
August 3, 2020 3:30PM UTC
[Update] Scheduled maintenance is complete.

Description

Demand Maintenance - The Webex Calling Engineering Team will be performing works to upgrade the SSE/MSE resources in Dallas (DA3) and Chicago (CH3), to the newer software version released on July 24, 2020 which contains a fix for functional issues for Access and Peering solutions. . Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . Ref: CLOUD-16583


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

August 3, 2020 5:00AM - August 3, 2020 7:00AM EDT
August 3, 2020 9:00AM - August 3, 2020 11:00AM UTC



August 3, 2020 5:00AM EDT
August 3, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

August 3, 2020 7:00AM EDT
August 3, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the VZMM environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, My Site, My Phone, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16238


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

July 31, 2020 10:00PM - August 1, 2020 12:30AM EDT
August 1, 2020 2:00AM - August 1, 2020 4:30AM UTC



July 31, 2020 10:00PM EDT
August 1, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

August 1, 2020 12:30AM EDT
August 1, 2020 4:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will apply a patch to applicable provisioning components to resolve an existing issue. SERVICE IMPACT: Provisioning portals and interfaces (Service Provider Portal, Calling Admin Portal, and Rest API) will be unavailable for a period of time during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16590


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

July 31, 2020 10:00PM - July 31, 2020 11:30PM EDT
August 1, 2020 2:00AM - August 1, 2020 3:30AM UTC



July 31, 2020 10:00PM EDT
August 1, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 31, 2020 11:30PM EDT
August 1, 2020 3:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS production US and CA regions to perform a software update on the compute platform. SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-16556


Components

UC-One SaaS


Locations

Australia, Europe


Schedule

August 9, 2020 12:00PM - August 9, 2020 1:00PM EDT
August 9, 2020 4:00PM - August 9, 2020 5:00PM UTC



July 31, 2020 4:04PM EDT
July 31, 2020 8:04PM UTC
[Update] This maintenance event originally scheduled for Aug. 9 at has been rescheduled. A separate notice will be issued shortly.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-16534


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

July 31, 2020 11:00AM - July 31, 2020 1:00PM EDT
July 31, 2020 3:00PM - July 31, 2020 5:00PM UTC



July 31, 2020 11:00AM EDT
July 31, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

July 31, 2020 1:00PM EDT
July 31, 2020 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Nightly DESCRIPTION: A Nightly Maintenance is to be performed within which BroadSoft will be performing a configuration change on multiple BroadWorks servers corresponding to Cluster1 and 6 to update SSL certificates. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-16293


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 31, 2020 1:00AM - July 31, 2020 3:00AM EDT
July 31, 2020 5:00AM - July 31, 2020 7:00AM UTC



July 31, 2020 1:00AM EDT
July 31, 2020 5:00AM UTC
[Update] Scheduled maintenance is starting.

July 31, 2020 3:00AM EDT
July 31, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the XO environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16234


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

July 30, 2020 10:00PM - July 31, 2020 12:30AM EDT
July 31, 2020 2:00AM - July 31, 2020 4:30AM UTC



July 30, 2020 10:00PM EDT
July 31, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 31, 2020 12:30AM EDT
July 31, 2020 4:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying configuration changes to a number of endpoint devices in accordance with our established procedures to insure the security of the service. These changes will specifically affect SoundPoint IP model 5000, 6000, and 7000 devices. SERVICE IMPACT: Customers are not expected to be impacted with this maintenance. However it should be noted that the devices will be instructed to reboot as part of the maintenance event. If the phone does not register properly, we recommend a manual restart of the phone to bring it back into service. Ref.: CLOUD-16576


Components

BroadCloud/Webex Calling


Locations

United States, Dedicated


Schedule

July 30, 2020 10:00PM - July 30, 2020 11:00PM EDT
July 31, 2020 2:00AM - July 31, 2020 3:00AM UTC



July 30, 2020 10:00PM EDT
July 31, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 30, 2020 11:00PM EDT
July 31, 2020 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Client MAINTENANCE TYPE: Demand DESCRIPTION: A Demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.13.474 Android and 3.9.13.688 iOS mobile clients. Resolved a critical issue related to calling To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta — Apple TestFlight: https://testflight.apple.com/join/q3N2mnuH Release notes: https://xchange.broadsoft.com/node/1052246 Configuration guide: https://xchange.broadsoft.com/node/1052565 Note: The current GA targeted release date is Aug 5th. This is not a committed date. SERVICE IMPACT: There will be no service impact during the maintenance. USER EXPERIENCE: End-users that have opted into the eval testing will be prompted to update the eval client. Ref.: CLOUD-16599


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

July 30, 2020 9:00PM - July 30, 2020 9:15PM EDT
July 31, 2020 1:00AM - July 31, 2020 1:15AM UTC



July 30, 2020 9:00PM EDT
July 31, 2020 1:00AM UTC
[Update] Scheduled maintenance is starting.

July 30, 2020 9:15PM EDT
July 31, 2020 1:15AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-16533


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 30, 2020 4:00PM - July 30, 2020 6:00PM EDT
July 30, 2020 8:00PM - July 30, 2020 10:00PM UTC



July 30, 2020 4:00PM EDT
July 30, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

July 30, 2020 6:00PM EDT
July 30, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS production US and CA regions to perform a software update on the compute platform. SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-16557


Components

UC-One SaaS


Locations

Canada, United States


Schedule

August 8, 2020 8:00PM - August 8, 2020 10:00PM EDT
August 9, 2020 12:00AM - August 9, 2020 2:00AM UTC



July 30, 2020 4:04PM EDT
July 30, 2020 8:04PM UTC
[Update] This maintenance event originally scheduled for August 8 at 8:00 PM ET / August 9 at 00:00 UTC has been rescheduled for August 9 at 12:00 AM ET / 04:00 UTC. A separate notice will be issued shortly.
MyRoom unavailable - USDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud with UC-One (PaaS Solution), UC-One SaaS, VoIP Logic PaaS


Locations

United States, Canada, New York, Tampa




July 30, 2020 8:41AM EDT
July 30, 2020 12:41PM UTC
[Investigating] Please be advised that our monitoring systems have alerted us to an issue with the US Production instance of MyRoom. TAC and DevOps are working to isolate and resolve the issue. Customers during this time will experience issues using the MyRoom service. The next update will be provided within 60 minutes.

July 30, 2020 9:40AM EDT
July 30, 2020 1:40PM UTC
[Identified] The TAC and Dev team continue to work on the UC-One SaaS MyRoom issue. Customers during this time will experience MyRoom failures. The next update will be provided in 60mins.

July 30, 2020 10:02AM EDT
July 30, 2020 2:02PM UTC
[Resolved] The TAC and DevOps team have resolved the UC-One SaaS MyRoom issue. TAC and DevOps has confirmed MyRoom services are working now. The TAC and operations team apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

Incident Status

Operational


Components

BroadCloud/Webex Calling


Locations

Australia




July 29, 2020 7:05PM EDT
July 29, 2020 11:05PM UTC
[Resolved] Please be advised Presence on UC One, Call Center and Receptionists Clients were impacted this morning for Broadcloud AU. This is has now been resolved. If you are still experiencing an issue please logout of the Client and back in. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Incident Status

Service Disruption


Components

UC-One SaaS


Locations

United States




July 29, 2020 5:15PM EDT
July 29, 2020 9:15PM UTC
[Investigating] Please be advised the U.S. UC-One SaaS client is experiencing login failures. TAC and DevOps are working to isolate and resolve the issue. Customers during this time will experience login failures The next update will be provided within 60 minutes.

July 29, 2020 6:18PM EDT
July 29, 2020 10:18PM UTC
[Identified] The TAC and Dev team continue to work on the SaaS UC-One client issues. Customers during this time will experience login failures. The next update will be provided in 60mins.

July 29, 2020 6:43PM EDT
July 29, 2020 10:43PM UTC
[Resolved] The TAC and DevOps team have resolved the issue with UC-One SaaS U.S. client login failures. TAC and DevOps have confirmed logins are working now. The TAC and operations team apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16239


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 29, 2020 4:00PM - July 29, 2020 6:30PM EDT
July 29, 2020 8:00PM - July 29, 2020 10:30PM UTC



July 29, 2020 4:00PM EDT
July 29, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

July 29, 2020 6:30PM EDT
July 29, 2020 10:30PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on an edge proxy device in our Dallas data center at the direction of our vendor. SERVICE IMPACT: No impact is expected Ref.: CLOUD-16515


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

July 29, 2020 1:30AM - July 29, 2020 4:30AM EDT
July 29, 2020 5:30AM - July 29, 2020 8:30AM UTC



July 29, 2020 1:30AM EDT
July 29, 2020 5:30AM UTC
[Update] Scheduled maintenance is starting.

July 29, 2020 4:30AM EDT
July 29, 2020 8:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which Cisco is applying additional security policies to the platform. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16263


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States


Schedule

July 28, 2020 2:00AM - July 28, 2020 2:30AM EDT
July 28, 2020 6:00AM - July 28, 2020 6:30AM UTC



July 28, 2020 2:00AM EDT
July 28, 2020 6:00AM UTC
[Update] Scheduled maintenance is starting.

July 28, 2020 2:30AM EDT
July 28, 2020 6:30AM UTC
[Update] Scheduled maintenance is complete.