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All Systems Operational

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Active Incidents

0

Active Maintenances

17

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Scheduled Maintenance - BETA June 2019 BroadWorks Patch BundlePlanned Maintenance

Schedule

July 15, 2019 10:00PM - July 16, 2019 2:00AM EDT
July 16, 2019 2:00AM - July 16, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Beta Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BETA BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8629
Demand Maintenance - BroadCloud Maintenance Release 22.6.6Planned Maintenance

Schedule

July 16, 2019 4:00PM - 10:00PM EDT
July 16, 2019 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco BroadSoft will apply the BroadCloud 22.6.6 maintenance release into the Production environment. RELEASE NOTES: Release notes may be reviewed at https://xchange.broadsoft.com/node/1036276 or https://help.webex.com/article/nfyffgc. SERVICE IMPACT: Call processing is not affected. The R22.6.6 release will be applied to applicable software components within the Production environment. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, Rest API, Calling Admin Portal, and Calling User Portal) will be unavailable during this time. Ref.: CLOUD-8700
Demand Maintenance - UC-SaaS (Stage)Planned Maintenance

Schedule

July 16, 2019 9:00PM - 11:00PM EDT
July 17, 2019 1:00AM - 3:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to apply security updates on the UC-One SaaS STAGING platform. SERVICE IMPACT: There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. Ref.: CLOUD-8854
Demand Maintenance - VL PaaS, System 1 XSP Network server redundancy fixPlanned Maintenance

Schedule

July 17, 2019 12:00AM - 2:00AM EDT
July 17, 2019 4:00AM - 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be fixing NS redundancy on the XSP servers for device stability and failover. the XSP servers will need to be restarted for the configuration to be written SERVICE IMPACT: UCOne, Call Center and Receptionist users may need to log back in. CLOUD-8710
Demand Maintenance - BroadCloud Maintenance Release 22.6.6Planned Maintenance

Schedule

July 17, 2019 10:00AM - 4:00PM EDT
July 17, 2019 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco BroadSoft will apply the BroadCloud 22.6.6 maintenance release into the Production environment. RELEASE NOTES: Release notes may be reviewed at https://xchange.broadsoft.com/node/1036276 or https://help.webex.com/article/nfyffgc. SERVICE IMPACT: Call processing is not affected. The R22.6.6 release will be applied to applicable software components within the Production environment. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, Rest API, Calling Admin Portal, and Calling User Portal) will be unavailable during this time. Ref.: CLOUD-8701
Scheduled Maintenace - Business Communicator Client Server UpgradePlanned Maintenance

Schedule

July 17, 2019 5:00PM - 11:00PM EDT
July 17, 2019 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Business Communicator MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to upgrade the server that hosts Presence and Instant Messaging for the Business Communicator. SERVICE IMPACT: Call processing is not affected however Instant Messaging and Presence will not be displayed during this maintenance. Ref.: CLOUD-8386
Scheduled Maintenance - June 2019 BroadWorks Patch BundlePlanned Maintenance

Schedule

July 22, 2019 10:00PM - July 23, 2019 6:00AM EDT
July 23, 2019 2:00AM - July 23, 2019 10:00AM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8631
Scheduled Maintenace - Business Communicator Client Server UpgradePlanned Maintenance

Schedule

July 24, 2019 11:00PM - July 25, 2019 5:00AM EDT
July 25, 2019 3:00AM - July 25, 2019 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Business Communicator MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to upgrade the server that hosts Presence and Instant Messaging for the Business Communicator. SERVICE IMPACT: Call processing is not affected however Instant Messaging and Presence will not be displayed during this maintenance. Ref.: CLOUD-8386
Title: 一時メンテナス - シスコ　ブロードクラウド/Scheduled Maintenance - Cisco BroadCloud - JapanPlanned Maintenance

Schedule

July 25, 2019 9:00AM - 2:00PM EDT
July 25, 2019 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

Title: 一時メンテナス - シスコ　ブロードクラウド/Scheduled Maintenance - Cisco BroadCloud - Japan Planned Start [EST] : 25/7/19 09:00:00 AM Expected End [EST] : 25/7/19 02:00:00 PM Affected Infrastructure Components: Cisco BroadCloud, BroadWorks Location: Japan Details: 作業時間：2019年07月25日 22:00 - 2019年07月26日 03:00 日本標準時　 メンテナンス時間：5時間　 メンテナス種類：一時メンテナス　 説明：このメンテナスはBroadWorks製品向けです。 スタンダードポリシー及び手順に要求されているため、ソフトウェアのパッチがBroadWorks サーバーに適用されます。 ============================================ APPLICABLE PRODUCT(s): BroadCloud Environment: BroadCloud Japan Affected Product: BroadCloud Carrier MAINTENANCE TIMES: Planned Times: July 25, 2019 09:00 US/Eastern - July 25, 2019 14:00 US/Eastern Maintenance Duration: 5.0 hrs each MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Carrier DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing should not be affected. Ref.:CLOUD-8634
Scheduled Maintenance - UC SaaS + Meet (EMEA Prod): Node UpgradesPlanned Maintenance

Schedule

July 25, 2019 3:00PM - 5:00PM EDT
July 25, 2019 7:00PM - 9:00PM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION Network MAINTENANCY TYPE Demand DESCRIPTION A scheduled maintenance will be performed on the UC-One SaaS platform in the EMEA and APAC markets to apply security updates. SERVICE IMPACT There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. USER EXPERIENCE There will be no change to end-user experience.
Scheduled Maintenance - UC SaaS + Meet (NA Prod): Node UpgradesPlanned Maintenance

Schedule

July 26, 2019 10:00PM - July 27, 2019 12:01AM EDT
July 27, 2019 2:00AM - July 27, 2019 4:01AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: UC SaaS MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply security updates to the UC-One SaaS platform in the United States and Canada. SERVICE IMPACT: There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. Ref.: CLOUD-8567
Scheduled Maintenance - June 2019 BroadWorks Patch BundlePlanned Maintenance

Schedule

July 29, 2019 9:00AM - 2:00PM EDT
July 29, 2019 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8632
Scheduled Maintenance - June 2019 BroadWorks Patch BundlePlanned Maintenance

Schedule

July 30, 2019 5:00PM - 10:00PM EDT
July 30, 2019 9:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8633
Scheduled Maintenance - Device Management Planned Maintenance

Schedule

August 14, 2019 5:00PM - 11:00PM EDT
August 14, 2019 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6539
Scheduled Maintenance - Device ManagementPlanned Maintenance

Schedule

August 19, 2019 9:00AM - 3:00PM EDT
August 19, 2019 1:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6540
Scheduled Maintenance - Device ManagementPlanned Maintenance

Schedule

August 24, 2019 9:00PM - August 25, 2019 3:00AM EDT
August 25, 2019 1:00AM - August 25, 2019 7:00AM UTC

Components

BroadCloud/Webex Calling, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6541
Scheduled Maintenance - UC-One Client Service Requirements UpdatePlanned Maintenance

Schedule

October 30, 2019 10:00AM - 11:00AM EDT
October 30, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, North America

Description

*** PLEASE NOTE: This action does not affect BroadCloud Calling or Webex Calling partners. *** MAINTENANCE NOTIFICATION: Service Requirements Update MAINTENANCE TYPE: Scheduled DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be enforcing minimum UC-One Client (Branded or Unbranded) versions. Starting on October 31, 2019, all BroadCloud UC-One Users (Branded or Unbranded) are required to be on the following minimum client versions: Connect Mobile - iOS / Android: V3.6.1 or higher Communicator Desktop - Win/Mac/S4B : V22.6.1 or higher Communicator Mobile & Tablet - iOS/Android: V22.6.1 or higher BroadCloud Carrier Service Providers should review the UC-One Product Notice at https://xchange.broadsoft.com/node/1041200 for detailed information regarding this action, including recommended versions of all UC-One Clients. SERVICE IMPACT: As long as User’s (Branded or Unbranded) UC-One clients are at or above the specified minimum versions, no action is required and UC-One services will continue to operate normally. If users are not at the required minimum specified client versions (Branded or Unbranded) by October 31st, 2019, their UC-One client services will stop working at that time. ***PLEASE NOTE: There is NO workaround for this Requirement.***

History (Last 7 days)

Demand Maintenance - BroadCloud Maintenance Release 22.6.6Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco BroadSoft will apply the BroadCloud 22.6.6 maintenance release into the Production environment. RELEASE NOTES: Release notes may be reviewed at https://xchange.broadsoft.com/node/1036276 or https://help.webex.com/article/nfyffgc. SERVICE IMPACT: Call processing is not affected. The R22.6.6 release will be applied to applicable software components within the Production environment. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, Rest API, Calling Admin Portal, and Calling User Portal) will be unavailable during this time. Ref.: CLOUD-8698


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

July 14, 2019 10:00PM - July 15, 2019 4:00AM EDT
July 15, 2019 2:00AM - July 15, 2019 8:00AM UTC


July 14, 2019 10:00PM EDT
July 15, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 15, 2019 4:00AM EDT
July 15, 2019 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - VL PaaS - Systems 1, 2 ACME SBCs in LA Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be applying configuration changes to the ACME SBCs APKTSBC03, APKTSBC05 and APKTSBC08 in order to harden security on the access side. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-8711


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 14, 2019 11:59PM - July 15, 2019 1:00AM EDT
July 15, 2019 3:59AM - July 15, 2019 5:00AM UTC


July 14, 2019 11:59PM EDT
July 15, 2019 3:59AM UTC
[Update] Scheduled maintenance is starting.

July 15, 2019 1:00AM EDT
July 15, 2019 5:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance -System 1, NY - Change of ISP PathPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will make GTT a secondary path to the New York service making Zayo the preferred route for both ingress and egress. SERVICE IMPACT: None expected, however, since this is changing the IP path to and from NY, we request that customers monitor. CLOUD-8824


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 12, 2019 10:00PM - July 13, 2019 12:00AM EDT
July 13, 2019 2:00AM - July 13, 2019 4:00AM UTC


July 12, 2019 10:00PM EDT
July 13, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 13, 2019 12:00AM EDT
July 13, 2019 4:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance -System 1, NY - Change of ISP PathPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will make Zayo a secondary path to the New York service making GTT the preferred route for both ingress and egress. SERVICE IMPACT: None expected, however, since this is changing the IP path to and from NY, we request that customers monitor. CLOUD-8756


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 11, 2019 5:00AM - July 11, 2019 7:00AM EDT
July 11, 2019 9:00AM - July 11, 2019 11:00AM UTC


July 11, 2019 5:00AM EDT
July 11, 2019 9:00AM UTC
[Update] Scheduled maintenance is starting.

July 11, 2019 7:00AM EDT
July 11, 2019 11:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - VL PaaS, System 1, APKTSBC08 debug log noticePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be enabling debug logs on the secondary ACME APKTSBC08 in order to troubleshoot a problem detected with surrogate-agent feature. SERVICE IMPACT: During this activity it is possible that users registered the APKTSBC08 SBC may failover to the primary APKTSBC07 cluster in NY. In addition, calls and registrations may be briefly interrupted for users on APKTSBC08 while they re-register to the NY server assuming their SRV records are configured properly. CLOUD-8709


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 10, 2019 1:00AM - July 10, 2019 2:00PM EDT
July 10, 2019 5:00AM - July 10, 2019 6:00PM UTC


July 10, 2019 1:00AM EDT
July 10, 2019 5:00AM UTC
[Update] Scheduled maintenance is starting.

July 10, 2019 2:00PM EDT
July 10, 2019 6:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - VL PaaS - LA Probe NTP settings adjustingPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE : Demand DESCRIPTION: A demand maintenance is to be performed within which BroadSoft will adjust NTP settings on LA Palladion Probe following vendor recommendations to fix issues with calls correlation. SERVICE IMPACT: During the maintenance packet collection may be lost. CLOUD-8682


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 9, 2019 9:00PM - July 9, 2019 11:30PM EDT
July 10, 2019 1:00AM - July 10, 2019 3:30AM UTC


July 9, 2019 9:00PM EDT
July 10, 2019 1:00AM UTC
[Update] Scheduled maintenance is starting.

July 9, 2019 11:30PM EDT
July 10, 2019 3:30AM UTC
[Update] Scheduled maintenance is complete.
POSTPONED: Demand Maintenance - Configuration changes for some Cisco MPP DevicesPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco BroadSoft will make changes to the configuration of many Cisco MPP phones. Affected devices are: IP Phones MPP 68xx Series: 6821, 6841, 6851 MPP 78xx Series: 7811, 7821, 7841, 7861 MPP 88xx Series: 8811, 8841, 8845, 8851, 8861, 8865 IP Conference Phones MPP 78xx Series: 7832 MPP 88xx Series: 8832 Details of the changes can be found at the following locations: BroadCloud for Carriers Customers: https://xchange.broadsoft.com/node/1041343 BroadCloud Calling/Webex Calling Customers: https://callinghelp.cisco.com/wp-content/uploads/2019/06/Cisco-MPP-Product-Notice-MPP-06-10-2019-002.pdf SERVICE IMPACT: Service will not be interrupted. In order for the changes to take effect, a reboot of the Cisco MPP device will be required after the end of this maintenance event. Ref.: CLOUD-8617


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, North America


Schedule

July 9, 2019 9:25PM - July 10, 2019 12:25AM EDT
July 10, 2019 1:25AM - July 10, 2019 4:25AM UTC


July 9, 2019 6:18PM EDT
July 9, 2019 10:18PM UTC
[Update] This maintenance event, originally scheduled for July 9, 2019 at 9:25PM ET / 01:25 UTC has been postponed. A separate notice will be issued when the maintenance is rescheduled.

July 9, 2019 6:19PM EDT
July 9, 2019 10:19PM UTC
[Update]