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Planned Maintenance In Progress

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Active Incidents

1

Active Maintenances

16

Upcoming Maintenances

Demand Maintenance - BroadWorks Patch (September 2020) - CLOUD-17435Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this Demand Maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-17435

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

September 30, 2020 9:00AM - October 1, 2020 3:00AM EDT
September 30, 2020 1:00PM - October 1, 2020 7:00AM UTC


September 30, 2020 9:00AM EDT
September 30, 2020 1:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Planned Maintenance

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

EOL: Team-One

United States

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - License Renewal - CLOUD-17753Planned Maintenance

Schedule

September 22, 2020 4:00AM - 6:00AM EDT
September 22, 2020 8:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Engineering Team is renewing licenses on the external proxies in Chicago. . SERVICE IMPACT: No impact is expected. . SERVICES: Provisioning (Rialto), Device Management, CSCAN, Console, Thinclients, UC Apps. . REF: CLOUD-17753
Demand Maintenance - SBC Controlled Reboot - CLOUD-18033Planned Maintenance

Schedule

October 1, 2020 5:00AM - 6:30AM EDT
October 1, 2020 9:00AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco BroadCloud (BCLD) Network Engineering team will perform a controlled reboot of the Public Access Session Border Controller (SBC) cluster in the New York NY1 Data Center. The NY1 Access SBC cluster currently serves public Internet customers for Webex Calling Carrier Carrier, Webex Calling SP, Webex Calling VAR and BCLD PaaS products. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair. This process will be repeated to complete the reboot of both HA units. . REF: CLOUD-18033
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18012Planned Maintenance

Schedule

October 1, 2020 4:00PM - 6:00PM EDT
October 1, 2020 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in London (LD5) and Frankfurt (FR4), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18012
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18013Planned Maintenance

Schedule

October 2, 2020 11:00AM - 1:00PM EDT
October 2, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Tokyo (TY6) and Osaka (OS1), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18013
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18014Planned Maintenance

Schedule

October 5, 2020 4:00AM - 7:00AM EDT
October 5, 2020 8:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Dallas (DA3) and Chicago (CH3), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18014
Scheduled Maintenance - Router (Software) Upgrade - CLOUD-16897 Planned Maintenance

Schedule

October 5, 2020 5:00AM - 8:00AM EDT
October 5, 2020 9:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: This planned work is required to upgrade the Datacenter ASR routers to Cisco IOS-XE image asr1000-universalk9.16.09.05. This is required as Cisco has recently released a list of vulnerabilities for IOS-XE and have suggested this image to be the recommended image unaffected by the released vulnerabilities. . SERVICE IMPACT: Customers will notice a loss of peering with the device being upgraded. However, there is resilience built in and there should not be any service impact experienced. . REF: CLOUD-16897
Scheduled Maintenance - Rialto Patch - CLOUD-17534 Planned Maintenance

Schedule

October 5, 2020 10:00AM - 4:00PM EDT
October 5, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenace to deploy the Rialto Software Upgrade (22.8.11 patch set). . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17534
Scheduled Maintenance - Rialto Patch - CLOUD-17537Planned Maintenance

Schedule

October 6, 2020 10:00AM - 4:00PM EDT
October 6, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenace to deploy the Rialto Software Upgrade (22.8.11 patch set). . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17537
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18018Planned Maintenance

Schedule

October 7, 2020 5:00AM - 11:00AM EDT
October 7, 2020 9:00AM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Dallas (DA3), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18018
Scheduled Maintenance - Rialto Patch & Data Center Switch - CLOUD-17540Planned Maintenance

Schedule

October 7, 2020 10:00PM - October 8, 2020 4:00AM EDT
October 8, 2020 2:00AM - October 8, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.11 patch set) and DC Switchover from CH3 to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.171.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.8.11 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17540
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18019Planned Maintenance

Schedule

October 8, 2020 5:00AM - 11:00AM EDT
October 8, 2020 9:00AM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Chicago (CH3), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18019
Scheduled Maintenance - AccessReg SSE/MSE Upgrade - CLOUD-18020Planned Maintenance

Schedule

October 12, 2020 4:00PM - 6:00PM EDT
October 12, 2020 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in London (LD5) and Frankfurt (FR4), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18020
Scheduled Maintenance - AccessReg SSE/MSE Upgrade - CLOUD-18021Planned Maintenance

Schedule

October 13, 2020 11:00AM - 1:00PM EDT
October 13, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DECRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Tokyo (TY6) and Osaka (OS1), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18021
Scheduled Maintenance - Rialto Patch & Data Center Switch - CLOUD-17541Planned Maintenance

Schedule

October 13, 2020 10:00PM - October 14, 2020 4:00AM EDT
October 14, 2020 2:00AM - October 14, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.11 patch set) and DC Switchover from Vancouver to Toronto. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Vancouver data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Vancouver IP address of 135.84.174.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Vancouver egress email server IP address of 135.84.174.135. . SERVICE IMPACT: The Release 22.8.11 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17541
Scheduled Maintenance - AccessReg SSE/MSE Upgrade - CLOUD-18022Planned Maintenance

Schedule

October 14, 2020 5:00AM - 7:00AM EDT
October 14, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Vancouver (VR1) and Toronto (TR2), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18022
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18024Planned Maintenance

Schedule

October 14, 2020 11:00AM - 1:00PM EDT
October 14, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Sydney (SY3) and Melbourne (ME1), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18024

History (Last 7 days)

Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-18011Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Sydney (SY3) and Melbourne (ME1), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-18011


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

September 30, 2020 11:00AM - September 30, 2020 1:00PM EDT
September 30, 2020 3:00PM - September 30, 2020 5:00PM UTC


September 30, 2020 11:00AM EDT
September 30, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

September 30, 2020 1:00PM EDT
September 30, 2020 5:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Webex Calling / BroadCloud Console Migration - CLOUD-17620Planned Maintenance

Description

DESCRIPTION: BroadCloud/Webex Calling Console will be migrated to a new environment. SERVICE IMPACT: All Console web applications (e.g. https://console.broadcloud.io) and interfaces (including Console REST API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17620


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)


Locations

Canada, Europe, Japan, United States, Beta Environment, Sandbox - United States


Schedule

September 29, 2020 5:00PM - September 29, 2020 9:00PM EDT
September 29, 2020 9:00PM - September 30, 2020 1:00AM UTC


September 29, 2020 5:00PM EDT
September 29, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

September 29, 2020 9:00PM EDT
September 30, 2020 1:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-17998Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Toronto (TR2) and Vancouver (VR1), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-17998


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

September 29, 2020 8:00AM - September 29, 2020 9:00AM EDT
September 29, 2020 12:00PM - September 29, 2020 1:00PM UTC


September 29, 2020 8:00AM EDT
September 29, 2020 12:00PM UTC
[Update] Scheduled maintenance is starting.

September 29, 2020 9:00AM EDT
September 29, 2020 1:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Peering SSE/MSE Upgrade - CLOUD-17996Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Dallas (DA3) and Chicago (CH3), to the newer software version released on September 23, 2020 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: No Service Impact is expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . REF: CLOUD-17996


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 29, 2020 5:00AM - September 29, 2020 8:00AM EDT
September 29, 2020 9:00AM - September 29, 2020 12:00PM UTC


September 29, 2020 5:00AM EDT
September 29, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

September 29, 2020 8:00AM EDT
September 29, 2020 12:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Upgrade - CLOUD-17528Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing software upgrades and migrations to improve service. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally. . REF: CLOUD-17528


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 28, 2020 11:00PM - September 29, 2020 5:00AM EDT
September 29, 2020 3:00AM - September 29, 2020 9:00AM UTC


September 28, 2020 11:00PM EDT
September 29, 2020 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 29, 2020 5:00AM EDT
September 29, 2020 9:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - BroadWorks Patch (September 2020) - CLOUD-17432Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this Demand Maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-17432


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 28, 2020 10:00PM - September 29, 2020 4:00AM EDT
September 29, 2020 2:00AM - September 29, 2020 8:00AM UTC


September 28, 2020 10:00PM EDT
September 29, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 29, 2020 4:00AM EDT
September 29, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Rialto Patch - CLOUD-17531 Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade (22.8.11 patch set). . SERVICE IMPACT: The Release 22.8.11 patch set will be applied to applicable Rialto Software components (VZMM). All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17531


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

September 25, 2020 10:00PM - September 26, 2020 4:00AM EDT
September 26, 2020 2:00AM - September 26, 2020 8:00AM UTC


September 25, 2020 10:00PM EDT
September 26, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 26, 2020 4:00AM EDT
September 26, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand - UC-One SaaS Mobile Client 3.9.15 for PRODUCTION ReleasePlanned Maintenance

Description

DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.15.703 for iOS mobile clients to the app store. This version has been available for evaluation since Sep 18th. Apple TestFlight: https://testflight.apple.com/join/q3N2mnuH] Release notes: https://xchange.broadsoft.com/node/1053952 The GA release date is Sep 25th. PHASE GA ROLLOUT We are introducing phased rollout of the production clients on the Apple and Google app stores. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. SERVICE IMPACT There will be no service impact during the maintenance. USER EXPERIENCE There is no change to user experience.


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

September 25, 2020 8:00PM - September 25, 2020 9:00PM EDT
September 26, 2020 12:00AM - September 26, 2020 1:00AM UTC


September 25, 2020 8:00PM EDT
September 26, 2020 12:00AM UTC
[Update] Scheduled maintenance is starting.

September 25, 2020 9:00PM EDT
September 26, 2020 1:00AM UTC
[Update] Scheduled maintenance is complete.
Schedued Maintenance - Rialto Patch - CLOUD-17529Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade (22.8.11 patch set). . SERVICE IMPACT: The Release 22.8.11 patch set will be applied to applicable Rialto Software components (XO). All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17529


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

September 24, 2020 10:00PM - September 25, 2020 4:00AM EDT
September 25, 2020 2:00AM - September 25, 2020 8:00AM UTC


September 24, 2020 10:00PM EDT
September 25, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 25, 2020 4:00AM EDT
September 25, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - BroadWorks Patch (September 2020) - CLOUD-17431Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this Demand Maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-17431


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 24, 2020 5:00PM - September 24, 2020 11:00PM EDT
September 24, 2020 9:00PM - September 25, 2020 3:00AM UTC


September 24, 2020 5:00PM EDT
September 24, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

September 24, 2020 11:00PM EDT
September 25, 2020 3:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - UC-One SaaS - Update node pools GKE versionPlanned Maintenance

Description

MAINTENANCE NOTIFICATION Server MAINTENANCY TYPE Emergency DESCRIPTION An emergency maintenance will be performed on the UC-One SaaS platform to update the version of the server software and remediate a vulnerability. SERVICE IMPACT There will be small intermittent outages of most of the services for the duration of the update. USER EXPERIENCE No change in user experience. Ref: CLOUD-17818


Components

UC-One SaaS


Locations

Europe


Schedule

September 24, 2020 8:00PM - September 24, 2020 9:00PM EDT
September 25, 2020 12:00AM - September 25, 2020 1:00AM UTC


September 24, 2020 8:00PM EDT
September 25, 2020 12:00AM UTC
[Update] Scheduled maintenance is starting.

September 24, 2020 9:00PM EDT
September 25, 2020 1:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - BroadWorks Patch (September 2020) - CLOUD-17430Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this Demand Maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-17430


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

September 23, 2020 9:00AM - September 24, 2020 3:00AM EDT
September 23, 2020 1:00PM - September 24, 2020 7:00AM UTC


September 23, 2020 9:00AM EDT
September 23, 2020 1:00PM UTC
[Update] Scheduled maintenance is starting.

September 24, 2020 3:00AM EDT
September 24, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - UC-One SaaS - Update node pools versionsPlanned Maintenance

Description

MAINTENANCE NOTIFICATION Server MAINTENANCY TYPE Emergency DESCRIPTION An emergency maintenance will be performed on the UC-One SaaS platform to update the version of the server software and remediate a vulnerability. SERVICE IMPACT There will be small intermittent outages of most of the services for the duration of the update. USER EXPERIENCE No change in user experience. Ref: CLOUD-17819


Components

UC-One SaaS


Locations

United States


Schedule

September 24, 2020 12:01AM - September 24, 2020 1:00AM EDT
September 24, 2020 4:01AM - September 24, 2020 5:00AM UTC


September 24, 2020 12:01AM EDT
September 24, 2020 4:01AM UTC
[Update] Scheduled maintenance is starting.

September 24, 2020 1:00AM EDT
September 24, 2020 5:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Rialto Patch - CLOUD-17524Planned Maintenance

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenace to deploy the Rialto Software Upgrade (22.8.11 patch set). . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-17524


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 23, 2020 4:00PM - September 23, 2020 10:00PM EDT
September 23, 2020 8:00PM - September 24, 2020 2:00AM UTC


September 23, 2020 4:00PM EDT
September 23, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

September 23, 2020 10:00PM EDT
September 24, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.