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All Systems Operational

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0

Active Incidents

0

Active Maintenances

6

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

January 17, 2020 1:00PM - 3:00PM EST
January 17, 2020 6:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which Cisco will reconfigure access to services which host BroadCloud/Webex Calling services. SERVICE IMPACT: No impact is expected to call processing due to the high availability configuration of the network. For a short period of time ( <15 minutes), Service Provider Portals and provisioning interfaces will be unavailable. Impacted services include Service Provider Portal, MyPhone, MyPhoneNext, MySite, Calling Admin Portal, Calling User Portal, and Rest API. Also during this short period, Control Hub administrators will not be able to administer Webex Calling locations and users. Ref.: CLOUD-11862

Schedule

January 18, 2020 10:00AM - 2:00PM EST
January 18, 2020 3:00PM - 7:00PM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Demand DESCRIPTION A demand maintenance will be performed in the UC-One SaaS USA production region to update several expiring client certificates used by the underlying platform for inter-service communication. SERVICE IMPACT There will be intermittent outages for all services, including MyRoom, while rolling restarts are occurring. USER EXPERIENCE There will be no change to user experience. Ref.: CLOUD-12053

Schedule

January 18, 2020 4:00PM - 8:00PM EST
January 18, 2020 9:00PM - 1:00AM UTC

Components

UC-One SaaS

Locations

Australia, Europe

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Emergency DESCRIPTION An emergency maintenance will be performed in the EMEA and APAC UC-One SaaS production regions to update the platform edge device to remedy a security issue. SERVICE IMPACT There will be a total platform outage for 1 hour per region. USER EXPERIENCE There will be no change to user experience. Ref.: CLOUD-12112

Schedule

January 22, 2020 8:00PM - 11:59PM EST
January 23, 2020 1:00AM - 4:59AM UTC

Components

UC-One SaaS

Locations

Canada, North America

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Emergency DESCRIPTION An emergency maintenance will be performed in the USA and CA UC-One SaaS production regions to update the platform edge device to remedy a security issue. SERVICE IMPACT There will be a total platform outage for 1 hour per region. USER EXPERIENCE There will be no change to user experience. Ref.: CLOUD-12113

Schedule

January 31, 2020 10:00AM - 4:00PM EST
January 31, 2020 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed to perform software updates on edge network elements in our Osaka data center. SERVICE IMPACT: None expected Ref.: CLOUD-12079

Schedule

February 1, 2020 10:00AM - 4:00PM EST
February 1, 2020 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed to perform software updates on edge network elements in our Tokyo data center. SERVICE IMPACT: None expected Ref.: CLOUD-12078

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed by our ISP Cogent to do circuit migration work and consolidation to a new path. SERVICE IMPACT: There may be several short service interruptions while networks are re-converging. CLOUD-11991


Components

VoIP Logic PaaS


Locations

Tampa


Schedule

January 16, 2020 11:30PM - January 17, 2020 5:30AM EST
January 17, 2020 4:30AM - January 17, 2020 10:30AM UTC



January 16, 2020 11:30PM EST
January 17, 2020 4:30AM UTC
[Update] Scheduled maintenance is starting.

January 17, 2020 5:30AM EST
January 17, 2020 10:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Client MAINTENANCE TYPE: Demand DESCRIPTION: A Demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.6 Android and iOS mobile clients. To Opt-in for Eval testing please follow these links after the planned release date. iOS TestFlight: https://testflight.apple.com/join/q3N2mnuH Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta What is new in RC1: Support of REGISTER option with One-time VoIP call Unable to search Group Common phone list on UC SaaS mobile. Hidden Number / Business Number Display UC-One SaaS iOS login messaging problem WxT UCaaS mobile Apple DND setting. What is new in RC2: Connect Android v3.9.6.427 : unavailable number after the first connection SAAS - Android Client - some clients cannot login Android version 3.9.4 App crashes on login if device language is Traditional Chinese UC-One mobile SaaS crashes after upgrading to Android 10 This release also includes a variety of bug fixes not listed above. The release notes: https://xchange.broadsoft.com/node/1047107 SERVICE IMPACT: There will be no service impact during the maintenance. USER EXPERIENCE: End-users that have opted into the eval testing will be prompted to update the eval client. Ref.: CLOUD-12072


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America


Schedule

January 16, 2020 10:00AM - January 16, 2020 10:30AM EST
January 16, 2020 3:00PM - January 16, 2020 3:30PM UTC



January 16, 2020 10:00AM EST
January 16, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

January 16, 2020 10:30AM EST
January 16, 2020 3:30PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing SSL certificates update for the following domains in our Push Notification Servers: com.broadsoft.uconecommunicator.ipad com.broadsoft.uconecommunicator SERVICE IMPACT: During the planned maintenance, there is no expected service interruption. CLOUD-11984


Components

VoIP Logic PaaS


Locations

New York


Schedule

January 15, 2020 7:00PM - January 15, 2020 9:00PM EST
January 16, 2020 12:00AM - January 16, 2020 2:00AM UTC



January 15, 2020 7:00PM EST
January 16, 2020 12:00AM UTC
[Update] Scheduled maintenance is starting.

January 15, 2020 9:00PM EST
January 16, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Partial Service Disruption


Components

BroadCloud/Webex Calling


Locations

North America




January 15, 2020 9:21AM EST
January 15, 2020 2:21PM UTC
[Investigating] Webex Calling/BroadCloud Carrier North America: Please be advised that our alerting systems have made us aware of a critical issue with the call processing service out of the New York Data Center at this time. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 30 minutes.

January 15, 2020 9:46AM EST
January 15, 2020 2:46PM UTC
[Resolved] Webex Calling/BroadCloud Carrier North America: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Nightly DESCRIPTION: A nightly maintenance is to be performed within which BroadSoft will be adding additional DNS entries in order to comply with surgemail migration as directed by Notification for CLOUD-11802. Please note that all Service Providers must check to see if these changes are applicable to them in order to avoid VM to email service interruption. More information can be found here: https://xchange.broadsoft.com/node/1047115 SERVICE IMPACT: No service disruption is expected during this maintenance. CLOUD-11904


Components

VoIP Logic PaaS


Locations

New York


Schedule

January 12, 2020 9:00PM - January 12, 2020 11:00PM EST
January 13, 2020 2:00AM - January 13, 2020 4:00AM UTC



January 12, 2020 9:00PM EST
January 13, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

January 12, 2020 11:00PM EST
January 13, 2020 4:00AM UTC
[Update] Scheduled maintenance is complete.