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All Systems Operational

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Active Incidents

0

Active Maintenances

15

Upcoming Maintenances

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

BroadCloud with UC-One (Carrier Solution)

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

Europe

Operational

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Schedule

May 21, 2018 6:00PM - 9:00PM EDT
May 21, 2018 10:00PM - 1:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution), BroadSoft CC-One

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is updating a core network component in our Frankfurt datacentre to the latest version SERVICE IMPACT: Call processing is not affected however CC One may be temporarily unavailable for a short period during the work window REf: CLOUD-2769

Schedule

May 23, 2018 10:00PM - 11:00PM EDT
May 24, 2018 2:00AM - 3:00AM UTC

Components

BroadSoft Hub

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is updating HUB to the latest version. SERVICE IMPACT: Call processing is not affected. HUB will be unavailable during the work window. Team One will no longer be available in HUB after the upgrade Ref: CLOUD-3056

Schedule

May 24, 2018 6:00PM - 8:00PM EDT
May 24, 2018 10:00PM - 12:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating software on an externally facing Network Component in our Frankfurt datacentre. SERVICE IMPACT: As these devices are redundant, no effect on Call Processing is anticipated. CLOUD-2892
Scheduled Maintenance ePlanned Maintenance

Schedule

May 24, 2018 6:00PM - 8:00PM EDT
May 24, 2018 10:00PM - 12:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating software on an externally facing Network Component in our London datacentre. SERVICE IMPACT: As these devices are redundant, no effect on Call Processing is anticipated. CLOUD-2893

Schedule

May 25, 2018 5:30AM - 6:30AM EDT
May 25, 2018 9:30AM - 10:30AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Japan

Description

メンテナンスのご案内: 一時メンテナンス 作業時間: 2018年5月25日 18:30 PM - 2018年5月25日 19:30 PM 日本標準時 メンテナンス通知: プロビジョニング メンテナンス種類:一時 説明: 請求処理用サーバーの更新に伴い、ブロードソフトにて一時メンテナンスを実施させていただきます。 サービス影響: 通話処理には影響はございません。 メンテナンスの時間中、BCJ全パートナー様におかれましては、プロビジョニング機能を含めパートナーポータルはご利用いただけなくなります。ご不自由をお掛けし申し訳ございません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Demand Maintenance Maintenance Schedule: May 25th, 2018 18:30 PM - May 25th, 2018 19:30 PM JST MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is updating a billing server. SERVICE IMPACT: None or Call processing is not affected. During the maintenance window no provisioning will be possible via the portal for all BCJ partners. We apologize for the inconvenience it may cause.

Schedule

May 27, 2018 6:00PM - 8:00PM EDT
May 27, 2018 10:00PM - 12:00AM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is applying a minor update to the UC-One SaaS server software SERVICE IMPACT: A minor service interruption may experienced during the upgrade process. UC-One SaaS release notes can be found at the following link: https://xchange.broadsoft.com/node/1029872 Ref: CLOUD-2980

Schedule

May 27, 2018 10:00PM - May 28, 2018 1:00AM EDT
May 28, 2018 2:00AM - May 28, 2018 5:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: UC-One SaaS MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to update the UC-One SaaS server software. This is a bug fix release only. A minor service interruption may experienced during the upgrade process. UC-One SaaS release notes can be found at the following link: https://xchange.broadsoft.com/node/1029872 SERVICE IMPACT: A Minor Service interruption may be experienced during the upgrade process.

Schedule

May 27, 2018 11:59PM - May 28, 2018 3:00AM EDT
May 28, 2018 3:59AM - May 28, 2018 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing an upgrade to version 7.3.0m3p4 to the Secondary ACMEPACKET APKTSBC08 SBC in Los Angeles in accordance with our upgrade policies to keep Oracle SBC’s on supported firmware versions. SERVICE IMPACT: During this activity any subscriber registered to this ACME will need to failback to New York for continued service. Any devices that have their media anchored to this SBC will experience a loss of Audio. Any device not properly configured for geographic redundancy will be at risk of not failing back to it's corresponding New York ACME. CLOUD-3063

Schedule

May 29, 2018 4:00PM - 7:00PM EDT
May 29, 2018 8:00PM - 11:00PM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to release a Rialto Market patch version 22.2.2. SERVICE IMPACT: Call processing should be unaffected. The Rialto Market Service Provider Portal, MyPhone, MySite and, Rialto Enterprise Portal will be unavailable during this time.

Schedule

May 29, 2018 4:00PM - 7:00PM EDT
May 29, 2018 8:00PM - 11:00PM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying the latest patch bundles to the Service Provider Portals. SERVICE IMPACT: Call processing is not affected. However the Service Provider Portals, Myphone, Mysite and REP will be unavailable at times during the work window. Ref: CLOUD-2998

Schedule

May 29, 2018 10:00PM - May 30, 2018 4:00AM EDT
May 30, 2018 2:00AM - May 30, 2018 8:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to release a Rialto Market patch version 22.2.2. SERVICE IMPACT: Call processing should be unafected. The Rialto Market Service Provider Portal, MyPhone, MySite and, Rialto Enterprise Portal will be unavailable during this time.

Schedule

May 29, 2018 11:00PM - May 30, 2018 5:00AM EDT
May 30, 2018 3:00AM - May 30, 2018 9:00AM UTC

Components

VoIP Logic PaaS

Locations

Tampa

Description

MAINTENANCE NOTIFICATION: Platform Patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: We will be performing a Cumulative Patch Update to all servers running Broadworks. The schedule is as follows: DBS & PS - 5/29 - 2300 NS & MS - 5/30 - 2300 XSP & AS - 5/31 - 2300 During the planned maintenance the secondary servers will take over full responsibilities of all call processing while the primary undergoes the update. A graceful failover will be performed to eliminate any perceived downtime. For specific patch information please request from TAC. As with any maintenance event, BroadSoft recommends that all customers perform their own individual testing to confirm their service has not been impacted. SERVICE IMPACT: Call processing may be temporarily affected. [CLOUD-3009]

Schedule

May 30, 2018 11:00PM - May 31, 2018 5:00AM EDT
May 31, 2018 3:00AM - May 31, 2018 9:00AM UTC

Components

VoIP Logic PaaS

Locations

Tampa

Description

MAINTENANCE NOTIFICATION: Platform Patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: We will be performing a Cumulative Patch Update to all servers running Broadworks. The schedule is as follows: DBS & PS - 5/29 - 2300 NS & MS - 5/30 - 2300 XSP & AS - 5/31 - 2300 During the planned maintenance the secondary servers will take over full responsibilities of all call processing while the primary undergoes the update. A graceful failover will be performed to eliminate any perceived downtime. For specific patch information please request from TAC. As with any maintenance event, BroadSoft recommends that all customers perform their own individual testing to confirm their service has not been impacted. SERVICE IMPACT: Call processing may be temporarily affected. [CLOUD-3009]

Schedule

May 31, 2018 10:00AM - 1:00PM EDT
May 31, 2018 2:00PM - 5:00PM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to release a Rialto Market patch version 22.2.2. SERVICE IMPACT: Call processing should be unafected. The Rialto Market Service Provider Portal, MyPhone, MySite and, Rialto Enterprise Portal will be unavailable during this time.

Schedule

May 31, 2018 11:00PM - June 1, 2018 5:00AM EDT
June 1, 2018 3:00AM - June 1, 2018 9:00AM UTC

Components

VoIP Logic PaaS

Locations

Tampa

Description

MAINTENANCE NOTIFICATION: Platform Patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: We will be performing a Cumulative Patch Update to all servers running Broadworks. The schedule is as follows: DBS & PS - 5/29 - 2300 NS & MS - 5/30 - 2300 XSP & AS - 5/31 - 2300 During the planned maintenance the secondary servers will take over full responsibilities of all call processing while the primary undergoes the update. A graceful failover will be performed to eliminate any perceived downtime. For specific patch information please request from TAC. As with any maintenance event, BroadSoft recommends that all customers perform their own individual testing to confirm their service has not been impacted. SERVICE IMPACT: Call processing may be temporarily affected. [CLOUD-3009]

History (Last 7 days)

Incident Status

Service Disruption


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Europe




May 18, 2018 5:12AM EDT
May 18, 2018 9:12AM UTC
[Investigating] We are investigating an issue with the Service Provider Portal in EMEA being unavailable. Currently customers and end users are not able to access the Service Provider Portals. Call processing is unaffected

May 18, 2018 6:54AM EDT
May 18, 2018 10:54AM UTC
[Resolved] Service has now been restored. If issues remain, please clear your browser cache and retry. Please contact the support team if you experience problems.

Description

Rescheduled from May 11 MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will enable Cloud Voice Mail Storage in the Production environment. We will make the changes to the system then perform a managed reboot of the call processing server, customers should not experience any impact to service. As part of the process we will be changing any sites configured with Voice Messaging to continue to use Surgemail but the configuration will now be defined at the Group level. After the changes are made the following needs to be considered: Any Groups with the Voice Messaging service assigned but not enabled will not have changes made. Any groups without the Voice Messaging service assigned will not have changes made. To continue to use Surgemail the following Group settings should be defined: Server = vmail-us20.broadcloud.org Protocol = IMAP Real Delete for IMAP = True SERVICE IMPACT: None expected Ref.: CLOUD-2704


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America


Schedule

May 18, 2018 4:30AM - May 18, 2018 6:30AM EDT
May 18, 2018 8:30AM - May 18, 2018 10:30AM UTC



May 18, 2018 4:30AM EDT
May 18, 2018 8:30AM UTC
[Update] Scheduled maintenance is starting.

May 18, 2018 6:30AM EDT
May 18, 2018 10:30AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

UC-One SaaS


Locations

North America




May 16, 2018 2:11PM EDT
May 16, 2018 6:11PM UTC
[Investigating] UC-One SaaS Meet My Room is Not responding to some accounts We haev alerted the Engineering team to investigate

May 16, 2018 2:31PM EDT
May 16, 2018 6:31PM UTC
[Identified] Please note we have identified the issue and working on a resolution More updates to follow

May 16, 2018 3:03PM EDT
May 16, 2018 7:03PM UTC
[Resolved] We have resolved the Meet Services issues and have validated. We found one LMS server had gone offline. We have restored and will consult the engineering team for any follow up. If maintenance is required a new notification will be issued. Thanks

Incident Status

Operational


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Europe




May 16, 2018 3:15AM EDT
May 16, 2018 7:15AM UTC
[Investigating] MySite was unavailable to customers and end users in EMEA on the 16th May 2018 between 07:15-08:30 AM BST (GMT+1) for a period of approximately 1 hour 15 minutes.

May 16, 2018 4:30AM EDT
May 16, 2018 8:30AM UTC
[Resolved] Services restarted to restore service