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Active Incidents

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Active Maintenances

4

Upcoming Maintenances

UC-SaaS: Meeting Guest Invitation doesn't have a audio dial-in optionOperational

Incident Status

Operational

Components

UC-One SaaS

Locations

Europe, North America


April 1, 2019 6:09PM EDT
April 1, 2019 10:09PM UTC
[Investigating] UC-SaaS: We have discovered an issue where the Conferencing Dial-In number (note System Default PSTN number - not BYO PSTN) is being removed from some users intermittently. This is currently under investigation and we will continue to watch for occurrences and provide manual restoration until a root cause and permanent solution is identified.

April 3, 2019 5:36PM EDT
April 3, 2019 9:36PM UTC
[Investigating] Our development team continues to investigate the root cause of this issue but we have implemented a mitigating workaround in the meantime.

April 5, 2019 2:13PM EDT
April 5, 2019 6:13PM UTC
[Identified] UC-SaaS: We have identified the issue with the Conferencing Dial-In number (note System Default PSTN number - not BYO PSTN) being removed from some users intermittently. The fix for this is currently being finalized and tested with a deployment date TBD. We will continue manual mitigation until that time.

April 8, 2019 4:47PM EDT
April 8, 2019 8:47PM UTC
[Monitoring] UC-SaaS: We continue to monitor the implemented workaround as we test the planned permanent fix.

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Emergency Maintenance, VL PaaS - System 1 - CDR Parser PatchingPlanned Maintenance

Schedule

April 18, 2019 11:00PM - April 19, 2019 2:00AM EDT
April 19, 2019 3:00AM - April 19, 2019 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft will be adding a patch to fix a file naming issue observed for a specific Service Provider ID. SERVICE IMPACT: There is no expected service interruption. CLOUD-7510
Demand Maintenance - VL PaaS, System 1, APKTSBC04 Configuration ChangePlanned Maintenance

Schedule

April 21, 2019 11:00PM - April 22, 2019 3:00AM EDT
April 22, 2019 3:00AM - April 22, 2019 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will applying configuration adjustments on the NY ACME SBC APKTSBC04 in order to follow Oracle recommendations for network hardening. SERVICE IMPACT: During this maintenance, no service interruption is expected. CLOUD-7438
Scheduled Maintenance:TY8 Access and Peering SBC Cluster migration Planned Maintenance

Schedule

April 23, 2019 6:00AM - 10:00AM EDT
April 23, 2019 10:00AM - 2:00PM UTC

Components

BroadCloud/Webex Calling, BroadSoft CJP/CC-One

Locations

Japan

Description

イベントID：CLOUD-7298 製品： BroadCloud環境：コマーシャル 影響を受ける製品：BroadCloud Japan、 メンテナンス時期： 予定時間： EST：23/4/19 06:00:00 AM GMT：19/4/19 10:00:00 AM AEST：23/4/19 08:00:00 PM メンテナンス期間：4.0時間 メンテナンスの種類：SCR /予定 製品：ブロードクラウドジャパン、 説明: 2019年3月21日に移行の第1段階が正常に完了した後、BroadCloud Engineering TeamはTY8データセンターからアクセス及びピアリングSBCクラスタを新たな場所に移行するため、 第2段階及び最終回のメンテナンス行う予定です。 メンテナンス期間中に1〜2分ほどサービスが中断することが予想されます。サービスの中断のインパクトを最小限に抑えるため、BroadCloud Engineering Teamは、 AccessおよびPeering SBCクラスタのスタンバイノードにフェイルオーバーします、スタンバイノードはすでに新たな場所に移動されています。 サービスへの影響: メンテナンス期間中に1〜2分間サービスが中断される可能性があります。 EVENT ID: CLOUD-7298 APPLICABLE PRODUCT(s): BroadCloud Environment: Commercial Affected Product: BroadCloud Japan, MAINTENANCE TIMES: Planned Times: EST: 23/4/19 06:00:00 AM GMT: 23/4/19 10:00:00 AM AEST: 23/4/19 08:00:00 PM Maintenance Duration: 4.0 hrs MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Japan, DESCRIPTION: Following the successful completion of first phase of migration on March 21, 2019, BroadCloud Engineering Team will be performing second and final round of maintenance to migrate the Access and Peering SBC clusters from TY8 Data Centre to the new location as is required to support customer growth and expansion. It is expected that there could be a disruption to the service for 1-2 minutes during the maintenance window. In order to minimise the service disruption, BroadCloud Engineering Team will failover to the Standby nodes of the Access and Peering SBC clusters, which have already been migrated to the new location, before moving the remaining units to new location.
Demand Maintenance - VL PaaS, System 1, XSP Server PatchingPlanned Maintenance

Schedule

April 29, 2019 12:00AM - 5:00AM EDT
April 29, 2019 4:00AM - 9:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will apply patches to the XSP servers to ensure continued security and stability. SERVICE IMPACT: During this maintenance, each XSP server will need to be rebooted in order for changes to take effect. CLOUD-7376

History (Last 7 days)

Demand Maintenance - UC-One SaaS Webex Teams Intergration (Stage)Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC SaaS STAGING platform. This maintenance window is to release the UC-One/WebEx Teams messaging integration feature for early (alpha) field testing. There will be no impact to legacy functionality for all UC SaaS providers and STAGING test users should notice no functional changes. SERVICE IMPACT: There will be intermittent service outages during the maintenance window as services are updated and restart. STAGING test users may notice issues with login and call presence. Ref.: CLOUD-7475


Components

UC-One SaaS


Locations

Europe, North America


Schedule

April 17, 2019 9:00PM - April 17, 2019 11:59PM EDT
April 18, 2019 1:00AM - April 18, 2019 3:59AM UTC


April 17, 2019 9:00PM EDT
April 18, 2019 1:00AM UTC
[Update] Scheduled maintenance is starting.

April 17, 2019 11:59PM EDT
April 18, 2019 3:59AM UTC
[Update] Scheduled maintenance is complete.
EmergencyMaintenance VL PaaS - System 3, 1 - UMS servers restartPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft will be performing a server restart on the following servers to update SSL Certificates: ums1.sipsvc.com ums2.sipsvc.com SERVICE IMPACT: During this activity one of the UMS servers will remain up at all times and therefore we do not expect any service interruption. CLOUD-7488


Components

VoIP Logic PaaS


Locations

Tampa


Schedule

April 17, 2019 11:59PM - April 17, 2019 4:00AM EDT
April 18, 2019 3:59AM - April 17, 2019 8:00AM UTC


April 17, 2019 11:59PM EDT
April 18, 2019 3:59AM UTC
[Update] Scheduled maintenance is starting.

April 17, 2019 11:59PM EDT
April 18, 2019 3:59AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Rialto Release 22.6.2 Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply the BroadCloud 22.6.2 upgrade SERVICE IMPACT: Call processing should be unaffected. The R22.6.2 upgrades will be applied to applicable BroadCloud Software components. All BroadCloud web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, CAP, CUP, and Rest API) will be unavailable during this time. RELEASE NOTES: https://xchange.broadsoft.com/node/1036276 Ref.: CLOUD-7291


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

April 16, 2019 10:00AM - April 16, 2019 4:00PM EDT
April 16, 2019 2:00PM - April 16, 2019 8:00PM UTC


April 16, 2019 10:00AM EDT
April 16, 2019 2:00PM UTC
[Update] Scheduled maintenance is starting.

April 16, 2019 4:00PM EDT
April 16, 2019 8:00PM UTC
[Update] Scheduled maintenance is complete.
Voicemail Access IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

VoIP Logic PaaS


Locations

New York



April 15, 2019 9:26AM EDT
April 15, 2019 1:26PM UTC
[Investigating] VoIPLogic PaaS: Please be aware that our alerting systems have made us aware of a critical issue in which some users are experiencing difficulties accessing Voicemail. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

April 15, 2019 10:03AM EDT
April 15, 2019 2:03PM UTC
[Identified] VoIPLogic PaaS: We have identified the issue affecting voicemail access and are currently working to restore that access.

April 15, 2019 11:57AM EDT
April 15, 2019 3:57PM UTC
[Identified] VoIPLogic PaaS: At this time our operations team is actively working to restore voicemail access on the PaaS platform.

April 15, 2019 1:14PM EDT
April 15, 2019 5:14PM UTC
[Resolved] VoipLogic PaaS: At this time our operations team has resolved the issue with users that were experiencing difficulties accessing Voicemail. Please report any further issues if experienced and accept our apologies for the inconvenience caused. 

April 15, 2019 6:17PM EDT
April 15, 2019 10:17PM UTC
[Resolved] VoIPLogic PaaS: As part of the resolution to the voicemail issues it has been determined that the first access to the voicemail accounts will result in a failure to save the recorded message. It is therefore highly recommended that end-users access their voicemail accounts immediately to ensure that they do not miss the first voicemail received subsequent to resolution.
Delays in Device ConfigurationDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Europe



April 12, 2019 11:04AM EDT
April 12, 2019 3:04PM UTC
[Investigating] BroadCloud/Webex Calling EMEA: We are aware of an issue with the service at this time. Configurations for newly added and recently modified devices are queued but processing normally. Configuration file creation may be delayed and devices may be unable to register with the service until they receive their configuration file. Devices that are currently registered with the service are not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

April 12, 2019 12:35PM EDT
April 12, 2019 4:35PM UTC
[Monitoring] BroadCloud/Webex Calling EMEA: Configuration file creation may be delayed and devices may be unable to register with the service until they receive their configuration file. Configurations for newly added and recently modified devices are queued but processing normally. We expect all device configuration files to be completed no later than 13/04 14:00 UTC. We will continue to monitor the situation and post further updates as needed.

April 13, 2019 10:21AM EDT
April 13, 2019 2:21PM UTC
[Monitoring] BroadCloud/Webex Calling EMEA: Configuration file creation may be delayed and devices may be unable to register with the service until they receive their configuration file. Our engineering team has taken steps to mitigate the situation and to minimize the potential impact on other services. Generation of configuration files is continuing however delays may still be encountered. We will continue to monitor the situation and post a further updates as needed but no later than 8.30AM Monday 15th April UK time.

April 15, 2019 3:31AM EDT
April 15, 2019 7:31AM UTC
[Monitoring] BroadCloud/Webex Calling EMEA: Configuration file creation may be delayed and devices may be unable to register with the service until they receive their configuration file. Generation of configuration files has processed normally and we do not expected extended delays in files being available to IP Endpoints. Our engineering team will continue to monitor throughout the day and we will post a further update before close of business today (UK Time).

April 15, 2019 11:33AM EDT
April 15, 2019 3:33PM UTC
[Resolved] BroadCloud/Webex Calling EMEA: Configuration file creation may be delayed and devices may be unable to register with the service until they receive their configuration file. This issue was resolved overnight. An RCA will be available and attached to the tickets raised to track this issue by Close of Business tomorrow 16th April 2019 (USA ET) Please accept our apologies for the inconvenience caused.