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Planned Maintenance In Progress

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0

Active Incidents

3

Active Maintenances

10

Upcoming Maintenances

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) LD5 and switch the active datacenter to FR4. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Frankfurt data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Frankfurt IP address of 185.115.197.140. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Frankfurt egress email server IP address of 185.115.197.140. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

January 27, 2021 10:00PM - January 28, 2021 4:00AM EST
January 28, 2021 3:00AM - January 28, 2021 9:00AM UTC



January 27, 2021 10:00PM EST
January 28, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to perform the migration of the the service to new servers. This applies to XO. . SERVICE IMPACT: There will be a few minutes where the ECCR will not be available during the migration.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

January 27, 2021 11:00PM - January 28, 2021 7:00AM EST
January 28, 2021 4:00AM - January 28, 2021 12:00PM UTC



January 27, 2021 11:00PM EST
January 28, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to perform a Server Software Upgrade (Release Independent). . SERVICE IMPACT: During this Demand Maintenance activity, Customer Provisioning and New User Registrations will be impacted.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

January 27, 2021 11:00PM - January 28, 2021 3:00AM EST
January 28, 2021 4:00AM - January 28, 2021 8:00AM UTC



January 27, 2021 11:00PM EST
January 28, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Planned Maintenance

Japan

Operational

United States

Planned Maintenance

Dedicated

Planned Maintenance

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

January 29, 2021 8:00AM - 1:00PM EST
January 29, 2021 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on the Melbourne Edge devices for the DMZ subnet. The subnet will be migrated to new firewalls. . SERVICE IMPACT: Due to the nature of the activity, there will service interruption experienced throughout the window to the following services from our Melbourne POP location. . Rialto Device configs/firmware downloads CSCAN UC Client . Engineering will be aiming to keep this service interruption as brief as possible.

Schedule

February 1, 2021 10:00AM - 1:00PM EST
February 1, 2021 3:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance in order to migrate Internal Load Balancers which provide connectivity for Rialto services. . SERVICE IMPACT: Due to the nature of the work there will be a brief Rialto outage during the maintenance. However, this will be kept as short as possible.

Schedule

February 1, 2021 10:00AM - 4:00PM EST
February 1, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) and switch over to the OS1 data center 135.84.170.150 . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Osaka data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Osaka IP address of 135.84.170.150. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Osaka egress email server IP address of 135.84.170.150. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 1, 2021 10:00PM - February 2, 2021 4:00AM EST
February 2, 2021 3:00AM - February 2, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) DA3. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 2, 2021 10:00AM - 4:00PM EST
February 2, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) and switch over to the SY3 data center 199.59.67.220 . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Sydney data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Sydney IP address of 199.59.67.220. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Sydney egress email server IP address of 199.59.67.220. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 2, 2021 10:00PM - February 3, 2021 4:00AM EST
February 3, 2021 3:00AM - February 3, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE TYPE : Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) CH3. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 3, 2021 4:00PM - 6:00PM EST
February 3, 2021 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance to update DMS iRules within the EU F5's to enhance security. . SERVICE IMPACT: Due to the nature of this work there will be no Service Impact experienced during this maintenance and this is just a informational notification.

Schedule

February 3, 2021 10:00PM - February 4, 2021 4:00AM EST
February 4, 2021 3:00AM - February 4, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) CH3. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 4, 2021 10:00PM - February 5, 2021 4:00AM EST
February 5, 2021 3:00AM - February 5, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) TR2. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Toronto data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Toronto IP address of 135.84.173.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Toronto egress email server IP address of 135.84.173.135. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

February 15, 2021 10:00PM - February 16, 2021 6:00AM EST
February 16, 2021 3:00AM - February 16, 2021 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to perform a data migration of the shared DBS to a dedicated PaaS DBS server. . SERVICE IMPACT: During this maintenance (PaaS DBS Migration) the Enhanced Call Center Reports (ECCR) will not be available during some instances.

History (Last 7 days)

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

January 27, 2021 9:00AM - January 27, 2021 2:00PM EST
January 27, 2021 2:00PM - January 27, 2021 7:00PM UTC



January 27, 2021 9:00AM EST
January 27, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

January 27, 2021 2:00PM EST
January 27, 2021 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to perform a Server Software Upgrade (Release Independent). . SERVICE IMPACT: During this Demand Maintenance activity, Customer Provisioning and New User Registrations will be impacted.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

January 27, 2021 9:00AM - January 27, 2021 1:00PM EST
January 27, 2021 2:00PM - January 27, 2021 6:00PM UTC



January 27, 2021 9:00AM EST
January 27, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

January 27, 2021 1:00PM EST
January 27, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which Cisco is to redeploy ACP 22.8.14 into the Chicago Data Center. SERVICE IMPACT: Call processing should be unaffected. The Release 22.8.14 update will be redeployed to applicable Rialto Customer Admin Portal (CAP) components. Specific Rialto web portals and provisioning interfaces (Customer Admin Portal, Customer User Portal) will be briefly unavailable during this maintenance window.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

January 26, 2021 10:00PM - January 26, 2021 11:00PM EST
January 27, 2021 3:00AM - January 27, 2021 4:00AM UTC



January 26, 2021 10:00PM EST
January 27, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

January 26, 2021 11:00PM EST
January 27, 2021 4:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to perform an upgrade on the existing DBS server from R22 to Release Independent. This applies to XO. . SERVICE IMPACT: During the upgrade of the Primary, new calls may not be showing up in the ECCR until after the maintenance has been completed.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

January 25, 2021 11:00PM - January 26, 2021 7:00AM EST
January 26, 2021 4:00AM - January 26, 2021 12:00PM UTC



January 25, 2021 11:00PM EST
January 26, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

January 26, 2021 7:00AM EST
January 26, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Scheduled Maintenance to perform a data migration from the shared DBS to a dedicated PaaS Sandbox DBS server. . SERVICE IMPACT: During the migration, ECCR (Enhanced Call Center Reports) will not be available during some instances. . Note: This is a Rescheduled Maintenance Activity that was originally scheduled for 01/18/2021 - 01/19/2021.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States, Sandbox - United States


Schedule

January 25, 2021 10:00PM - January 26, 2021 6:00AM EST
January 26, 2021 3:00AM - January 26, 2021 11:00AM UTC



January 25, 2021 10:00PM EST
January 26, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

January 26, 2021 6:00AM EST
January 26, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

January 25, 2021 11:00PM - January 26, 2021 4:00AM EST
January 26, 2021 4:00AM - January 26, 2021 9:00AM UTC



January 25, 2021 11:00PM EST
January 26, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

January 26, 2021 4:00AM EST
January 26, 2021 9:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to perform a Server Software Upgrade (Release Independent). . SERVICE IMPACT: During this Demand Maintenance activity, Customer Provisioning and New User Registrations will be impacted.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

January 25, 2021 6:00PM - January 25, 2021 10:00PM EST
January 25, 2021 11:00PM - January 26, 2021 3:00AM UTC



January 25, 2021 6:00PM EST
January 25, 2021 11:00PM UTC
[Update] Scheduled maintenance is starting.

January 25, 2021 10:00PM EST
January 26, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE TYPE: Scheduled . DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.1 patch set) DA3. No Switchover is planned at this time. . SERVICE IMPACT: The Release 22.9.1.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

January 25, 2021 10:00AM - January 25, 2021 4:00PM EST
January 25, 2021 3:00PM - January 25, 2021 9:00PM UTC



January 25, 2021 10:00AM EST
January 25, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

January 25, 2021 4:00PM EST
January 25, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is to perform a Rialto Software Upgrade (apply 22.9.1patch set) SERVICE IMPACT: Beta provisioning portals will be unavailable during this maintenance


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

January 22, 2021 10:00AM - January 22, 2021 4:00PM EST
January 22, 2021 3:00PM - January 22, 2021 9:00PM UTC



January 22, 2021 10:00AM EST
January 22, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

January 22, 2021 2:03PM EST
January 22, 2021 7:03PM UTC
[Update] Rescheduled

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on the Sydney Edge devices for the DMZ subnet. The subnet will be migrated to new firewalls. . SERVICE IMPACT: Due to the nature of the activity, there will service interruption experienced throughout the window to the following services from our Sydney POP location. . Rialto Device configs/firmware downloads CSCAN UC Client . Engineering will be aiming to keep this service interruption as brief as possible.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

January 22, 2021 8:00AM - January 22, 2021 1:00PM EST
January 22, 2021 1:00PM - January 22, 2021 6:00PM UTC



January 22, 2021 8:00AM EST
January 22, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

January 22, 2021 1:00PM EST
January 22, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

January 21, 2021 6:00PM - January 21, 2021 10:00PM EST
January 21, 2021 11:00PM - January 22, 2021 3:00AM UTC



January 21, 2021 6:00PM EST
January 21, 2021 11:00PM UTC
[Update] Scheduled maintenance is starting.

January 21, 2021 10:00PM EST
January 22, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

BroadCloud/Webex Calling


Locations

Australia, Canada, Europe, Japan, United States, Dedicated




January 21, 2021 11:45AM EST
January 21, 2021 4:45PM UTC
[Identified] Global: Please be advised that we have identified the source of the issue that is impacting the Webex Calling Application. The in build certificate has expired and requires a download of the new version to correct this. You should be able to download the new client from settings.webex.com and navigate to Webex Calling. This will launch into CUP. From here go to My Apps and download the 22.9.18 version. You can also go here to download the 22.9.18 version: USA/EMEA/APAC --> http://rialto.broadcloudpbx.com/btbc/windows/Webex_Calling.msi JPN --> https://jp.bcld.webex.com/btbc/windows/Webex_Calling.msi CANADA --> https://ca.bcld.webex.com/btbc/windows/Webex_Calling.msi US/EMEA/APAC --> http://rialto.broadcloudpbx.com/btbc/mac/Webex_Calling.dmg JPN --> https://jp.bcld.webex.com/btbc/mac/Webex_Calling.dmg CANADA --> https://ca.bcld.webex.com/btbc/mac/Webex_Calling.dmg

January 21, 2021 12:20PM EST
January 21, 2021 5:20PM UTC
[Monitoring] Global: Please be advised that we have identified the source of the issue that is impacting the Webex Calling Application. The in build certificate has expired and requires a download of the new version to correct this. You should be able to download the new client from settings.webex.com and navigate to Webex Calling. This will launch into CUP. From here go to My Apps and download the 22.9.18 version. You can also go here to download the 22.9.18 version: USA/EMEA/APAC --> http://rialto.broadcloudpbx.com/btbc/windows/Webex_Calling.msi JPN --> https://jp.bcld.webex.com/btbc/windows/Webex_Calling.msi CANADA --> https://ca.bcld.webex.com/btbc/windows/Webex_Calling.msi US/EMEA/APAC --> http://rialto.broadcloudpbx.com/btbc/mac/Webex_Calling.dmg JPN --> https://jp.bcld.webex.com/btbc/mac/Webex_Calling.dmg CANADA --> https://ca.bcld.webex.com/btbc/mac/Webex_Calling.dmg

January 21, 2021 4:32PM EST
January 21, 2021 9:32PM UTC
[Resolved] We have provided instructions to upgrade your desktop client. An RCA will be available within in the next 5 business days.

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to perform a Server Software Upgrade (Release Independent). . SERVICE IMPACT: During this Demand Maintenance activity, Customer Provisioning and New User Registrations will be impacted.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

January 21, 2021 9:00AM - January 21, 2021 1:00PM EST
January 21, 2021 2:00PM - January 21, 2021 6:00PM UTC



January 21, 2021 9:00AM EST
January 21, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

January 21, 2021 1:00PM EST
January 21, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco WxPIE E&V Voice Teams will be carrying out this maintenance in the Commercial US environment to add new SSE/MSE nodes in Chicago and Dallas Edge PoPs which serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: We don't anticipate any impact to registration and calls during this maintenance


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

January 21, 2021 5:00AM - January 21, 2021 6:00AM EST
January 21, 2021 10:00AM - January 21, 2021 11:00AM UTC



January 21, 2021 5:00AM EST
January 21, 2021 10:00AM UTC
[Update] Scheduled maintenance is starting.

January 21, 2021 6:00AM EST
January 21, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.