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Active Incidents

0

Active Maintenances

30

Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/


December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/


December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/


December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/


December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

April 18, 2022 10:30PM - 10:35PM EDT
April 19, 2022 2:30AM - 2:35AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: updating the firmware on Yealink T33G devices to the latest build. SERVICE IMPACT: WxC Carrier Yealink T33G phones would need to be manually restarted to force an upgrade to the new firmware.

Schedule

May 23, 2022 4:00AM - 5:00AM EDT
May 23, 2022 8:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our VR1 data center. Service Impact : No service impact is expected.

Schedule

May 24, 2022 4:00AM - 7:00AM EDT
May 24, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: We will perform maintenance on our apps related interface on our CH3 edge devices. Maintenance will include the following interfaces: apps.broadcloudpbx.net umsimp.broadcloudpbx.net uss.broadcloudpbx.net SERVICE IMPACT: No expected service impact,

Schedule

May 24, 2022 4:00AM - 5:00AM EDT
May 24, 2022 8:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our TR2 data center. Service Impact : No service impact is expected.

Schedule

May 24, 2022 10:00AM - 6:00PM EDT
May 24, 2022 2:00PM - 10:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Tokyo (TY6). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

May 24, 2022 10:00AM - May 25, 2022 1:00AM EDT
May 24, 2022 2:00PM - May 25, 2022 5:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Update the templates for T5xW, T4xU, W60 and W70 devices to support E911 RedSky feature. SERVICE IMPACT: None

Schedule

May 24, 2022 4:00PM - 10:00PM EDT
May 24, 2022 8:00PM - 2:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: We will be performing an upgrade on FR2 External Network devices. This upgrade is part of the maintenance schedule. SERVICE IMPACT: We will be upgrading one box at a time so this should not affect any services.

Schedule

May 24, 2022 4:00PM - 6:00PM EDT
May 24, 2022 8:00PM - 10:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our AMS and FR2 data center. Service Impact : No service impact is expected.

Schedule

May 24, 2022 9:00PM - 11:00PM EDT
May 25, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for patton.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time, SERVICES: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Patton devices only

Schedule

May 24, 2022 9:00PM - 11:00PM EDT
May 25, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for plcm.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Polycom devices only

Schedule

May 24, 2022 11:00PM - May 25, 2022 6:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

May 24, 2022 11:00PM - May 25, 2022 6:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

May 24, 2022 11:00PM - May 25, 2022 5:00AM EDT
May 25, 2022 3:00AM - May 25, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected

Schedule

May 25, 2022 9:00PM - 11:00PM EDT
May 26, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for yealink.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Carrier - Yealink devices only

Schedule

May 25, 2022 9:00PM - 11:00PM EDT
May 26, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering is working to migrate the load balancer VIP for cisco.sipflash.com in Chicago. There may be a brief blip in service for provisioning/web services for this device during this time. SERVICE IMPACT: The Dallas VIP will be available throughout so we expect the impact to be minimal. Webex Calling - Cisco devices only Webex Carrier - Cisco devices only

Schedule

May 25, 2022 11:00PM - May 26, 2022 6:00AM EDT
May 26, 2022 3:00AM - May 26, 2022 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Vancouver (VR1). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

May 25, 2022 11:00PM - 6:00AM EDT
May 26, 2022 3:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

May 26, 2022 9:00AM - 2:00PM EDT
May 26, 2022 1:00PM - 6:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.

Schedule

May 26, 2022 9:00AM - 5:00PM EDT
May 26, 2022 1:00PM - 9:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Schedule

June 6, 2022 5:30AM - 7:00AM EDT
June 6, 2022 9:30AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: The Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Vancouver (VR1) data center. The certificate affects TLS encrypted SIP service for Webex Calling Carrier Hosted, Client, and SIP Trunking services. The Certificate Authority (CA) will be retained. SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices, and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

Schedule

June 6, 2022 9:00AM - 11:00PM EDT
June 6, 2022 1:00PM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

June 7, 2022 5:00PM - 7:00PM EDT
June 7, 2022 9:00PM - 11:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

June 7, 2022 5:00PM - 7:00PM EDT
June 7, 2022 9:00PM - 11:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

June 8, 2022 7:00AM - 9:00AM EDT
June 8, 2022 11:00AM - 1:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

June 8, 2022 8:00AM - 10:00AM EDT
June 8, 2022 12:00PM - 2:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Cisco MPP ATA Maintenance Notice Cisco MPP ATA 19x – New Firmware 11.2.2 SR1 Information: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series What’s Changing: Firmware Upgrade to 11.2.2 SR1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg Ethernet bridge port mode VLAN fix Support DNS Name Authority Pointer (NAPTR) Increase support for up to 6 NAPTR records and 12 SRV records in a DNS query Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

June 15, 2022 5:00AM - 7:00AM EDT
June 15, 2022 9:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: The Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Toronto (TR2) data center. The certificate affects TLS encrypted SIP service for Webex Calling Carrier Hosted, Client, and SIP Trunking services. The Certificate Authority (CA) will be retained. SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices, and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

History (Last 7 days)

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our FR4 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

May 20, 2022 4:00PM - May 20, 2022 6:00PM EDT
May 20, 2022 8:00PM - May 20, 2022 10:00PM UTC



May 20, 2022 4:00PM EDT
May 20, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 20, 2022 6:00PM EDT
May 20, 2022 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our TY6 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Japan (JP)


Schedule

May 20, 2022 9:30AM - May 20, 2022 10:30AM EDT
May 20, 2022 1:30PM - May 20, 2022 2:30PM UTC



May 20, 2022 9:30AM EDT
May 20, 2022 1:30PM UTC
[Update] Scheduled maintenance is starting.

May 20, 2022 10:30AM EDT
May 20, 2022 2:30PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: We will be performing an upgrade on Melbourne firewalls to apply a software patch. SERVICE IMPACT: We will be upgrading one standby node at a time therefore no service impact is expected.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

May 20, 2022 5:00AM - May 20, 2022 10:00AM EDT
May 20, 2022 9:00AM - May 20, 2022 2:00PM UTC



May 20, 2022 5:00AM EDT
May 20, 2022 9:00AM UTC
[Update] Scheduled maintenance is starting.

May 20, 2022 10:00AM EDT
May 20, 2022 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our SY3 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

May 20, 2022 8:00AM - May 20, 2022 9:00AM EDT
May 20, 2022 12:00PM - May 20, 2022 1:00PM UTC



May 20, 2022 8:00AM EDT
May 20, 2022 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 20, 2022 9:00AM EDT
May 20, 2022 1:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform system-level maintenance on our Edge Devices in our CH3 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

May 20, 2022 4:00AM - May 20, 2022 6:00AM EDT
May 20, 2022 8:00AM - May 20, 2022 10:00AM UTC



May 20, 2022 4:00AM EDT
May 20, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 20, 2022 6:00AM EDT
May 20, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Amsterdam (AMS). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.


Components

Webex Calling for Carriers


Locations

Europe Native (EUN)


Schedule

May 19, 2022 4:00PM - May 19, 2022 11:00PM EDT
May 19, 2022 8:00PM - May 20, 2022 3:00AM UTC



May 19, 2022 4:00PM EDT
May 19, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 11:00PM EDT
May 20, 2022 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our LD5 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

May 19, 2022 4:00PM - May 19, 2022 6:00PM EDT
May 19, 2022 8:00PM - May 19, 2022 10:00PM UTC



May 19, 2022 4:00PM EDT
May 19, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 6:00PM EDT
May 19, 2022 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

May 19, 2022 9:00AM - May 19, 2022 3:00PM EDT
May 19, 2022 1:00PM - May 19, 2022 7:00PM UTC



May 19, 2022 9:00AM EDT
May 19, 2022 1:00PM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 3:00PM EDT
May 19, 2022 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our OS1 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Japan (JP)


Schedule

May 19, 2022 9:30AM - May 19, 2022 10:30AM EDT
May 19, 2022 1:30PM - May 19, 2022 2:30PM UTC



May 19, 2022 9:30AM EDT
May 19, 2022 1:30PM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 10:30AM EDT
May 19, 2022 2:30PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: We will be performing an upgrade on Sydney firewalls to apply a software patch. SERVICE IMPACT: We will be upgrading one standby node at a time therefore no service impact is expected.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

May 19, 2022 5:00AM - May 19, 2022 10:00AM EDT
May 19, 2022 9:00AM - May 19, 2022 2:00PM UTC



May 19, 2022 5:00AM EDT
May 19, 2022 9:00AM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 10:00AM EDT
May 19, 2022 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our ME1 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

May 19, 2022 8:00AM - May 19, 2022 9:00AM EDT
May 19, 2022 12:00PM - May 19, 2022 1:00PM UTC



May 19, 2022 8:00AM EDT
May 19, 2022 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 9:00AM EDT
May 19, 2022 1:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description : Cisco will perform a system-level maintenance on our Edge Devices in our DA3 data center. Service Impact : No service impact is expected.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

May 19, 2022 4:00AM - May 19, 2022 6:00AM EDT
May 19, 2022 8:00AM - May 19, 2022 10:00AM UTC



May 19, 2022 4:00AM EDT
May 19, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 6:00AM EDT
May 19, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

May 18, 2022 6:00PM - May 18, 2022 11:00PM EDT
May 18, 2022 10:00PM - May 19, 2022 3:00AM UTC



May 18, 2022 6:00PM EDT
May 18, 2022 10:00PM UTC
[Update] Scheduled maintenance is starting.

May 18, 2022 11:00PM EDT
May 19, 2022 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

May 17, 2022 4:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 8:00PM - May 18, 2022 3:00AM UTC



May 17, 2022 4:00PM EDT
May 17, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 11:00PM EDT
May 18, 2022 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.


Components

Webex Calling for Carriers


Locations

Europe Native (EUN)


Schedule

May 17, 2022 6:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 10:00PM - May 18, 2022 3:00AM UTC



May 17, 2022 6:00PM EDT
May 17, 2022 10:00PM UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 11:00PM EDT
May 18, 2022 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: We will perform maintenance on our apps related interface on our CH3 edge devices. Maintenance will include the following interfaces: apps.broadcloudpbx.net umsimp.broadcloudpbx.net uss.broadcloudpbx.net SERVICE IMPACT: No expected service impact.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

May 17, 2022 4:00AM - May 17, 2022 7:00AM EDT
May 17, 2022 8:00AM - May 17, 2022 11:00AM UTC



May 17, 2022 4:00AM EDT
May 17, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 7:00AM EDT
May 17, 2022 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.


Components

Webex Calling for Carriers


Locations

Beta Environment (BETA)


Schedule

May 16, 2022 11:00PM - May 17, 2022 6:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 10:00AM UTC



May 16, 2022 11:00PM EDT
May 17, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 6:00AM EDT
May 17, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

May 16, 2022 11:00PM - May 17, 2022 4:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 8:00AM UTC



May 16, 2022 11:00PM EDT
May 17, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 4:00AM EDT
May 17, 2022 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling - Hosted, Client, and Local Gateway services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC



May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling Carrier services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by June 30, 2022.


Components

Webex Calling for Carriers


Locations

United States (US), Dedicated (DED)


Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC



May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate BroadCloud PaaS services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States (US)


Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC



May 16, 2022 4:00AM EDT
May 16, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 16, 2022 6:00AM EDT
May 16, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.