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Planned Maintenance In Progress

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Active Incidents

1

Active Maintenances

7

Upcoming Maintenances

Scheduled Maintenance - Network Migration (EU) - CLOUD-21258Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be working to migrate internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in London will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Frankfurt will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

May 6, 2021 6:00PM - May 7, 2021 12:01AM EDT
May 6, 2021 10:00PM - May 7, 2021 4:01AM UTC


May 6, 2021 6:00PM EDT
May 6, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Planned Maintenance

Japan

Operational

United States

Degraded Performance

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - Peering Migration (EU) - CLOUD-21153 Planned Maintenance

Schedule

May 6, 2021 8:00PM - 11:00PM EDT
May 7, 2021 12:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate the LINX Public Peering interconnect to a new router in Equinix LD5 (London). . SERVICE IMPACT: A brief drop on that circuit may be noticed as the circuit is being moved to the new router.
Demand Maintenance - Rialto Patch 22.9.4.1 (CA) & Data Center Switchover (TR2>VR1) - CLOUD-21920Planned Maintenance

Schedule

May 7, 2021 12:00AM - 4:00AM EDT
May 7, 2021 4:00AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Vancouver (VR1). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter.
Scheduled Maintenance - New IP addresses for Webex Calling - CLOUD-21516Planned Maintenance

Schedule

May 8, 2021 12:00AM - 12:02AM EDT
May 8, 2021 4:00AM - 4:02AM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Please be advised that Cisco will be adding 6 new IP ranges for the FQDN (activate.cisco.com) which will come into effect starting May 8, 2021. Please refer to the following article to get updated information on the change and relevant addresses to be added to any access lists. https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: None
Demand Maintenance - Cluster Upgrade (EU) - CLOUD-22070Planned Maintenance

Schedule

May 11, 2021 5:00PM - 11:00PM EDT
May 11, 2021 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade the exiting R22 AS Cluster also MediaFiles Service migration. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.
Demand Maintenance - Cluster Upgrade (CA) - CLOUD-22071Planned Maintenance

Schedule

May 11, 2021 11:00PM - May 12, 2021 5:00AM EDT
May 12, 2021 3:00AM - May 12, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade the exiting R22 AS Cluster and also MediaFiles Service migration. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.
Scheduled Maintenance - BroadWorks Patch (May 2021) (BETA) - CLOUD-22244Planned Maintenance

Schedule

May 12, 2021 6:00PM - 10:00PM EDT
May 12, 2021 10:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.
Scheduled Maintenance - Network Configuration Update (EU) - CLOUD-22105Planned Maintenance

Schedule

May 13, 2021 4:00PM - 7:00PM EDT
May 13, 2021 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the Device Management platform to the new servers in EU LD5/FR4). . SERVICE IMPACT: No Service Impact is expected but due to a nature of the work, this notification has been sent in the case of any unexpected events.

History (Last 7 days)

PaaS commpilot/ DNS issue Operational

Incident Status

Operational


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States, Sandbox - United States



May 6, 2021 2:56PM EDT
May 6, 2021 6:56PM UTC
[Investigating] Please be advised TAC and BU are investigating an access issue/DNS with the PaaS commpilot portal and DNS. During this time customers maybe not be able to reach, login and/or experience being kicked out of the portal. Additionally, customer may experience degraded service with DNS relation applications. TAC will provide an update in 60mins.

May 6, 2021 3:53PM EDT
May 6, 2021 7:53PM UTC
[Identified] Please be advised TAC and BU are still working an access issue/DNS with the PaaS commpilot portal and DNS. During this time customers maybe not be able to reach, login and/or experience being kicked out of the portal. Additionally, customer may experience degraded service with DNS relation applications, I.e. clients. TAC will provide an update in 60mins.

May 6, 2021 4:52PM EDT
May 6, 2021 8:52PM UTC
[Resolved] Please be advised the PaaS DNS and Commpilot portal issue is resolved. During this time customers may have been unable to reach, login and/or experienced being kicked out of the portal. Additionally, customer may have experienced degraded service with DNS relation applications, I.e. clients. Cisco has confirmed all system are working normal now.
Webex Calling / Carrier (US) DNS IssueDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

United States



May 6, 2021 3:05PM EDT
May 6, 2021 7:05PM UTC
[Investigating] Webex Calling and Carrier US: Please be advised that our alerting systems have made us aware of a critical UltraDNS issue that will be impacting on a random bases across Webex calling and Carrier We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 30 minutes.

May 6, 2021 3:44PM EDT
May 6, 2021 7:44PM UTC
[Investigating] Webex Calling and Carrier US: Please be advised that we are continuing to investigate the critical UltraDNS issue that will be randomly causing impact to both calling and provisioning across Webex Calling and Carrier (US) We apologize for the disruption. The next update will be provided within 30 minutes.

May 6, 2021 4:29PM EDT
May 6, 2021 8:29PM UTC
[Identified] Webex Calling and Carrier US: Please be advised that we are continuing to observe random failures (calling and provisioning) across Webex Calling and Carrier (US) as a result of the critical DNS issue taking place. The issue has been identified and work towards resolution is taking place. We apologize for the disruption. The next update will be provided within 30 minutes.

May 6, 2021 4:50PM EDT
May 6, 2021 8:50PM UTC
[Resolved] Webex Calling and Carrier (US): Please be advised that the DNS issue has been resolved and our systems are now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  Thank you.
Scheduled Maintenance - Connection Migration (AU) - CLOUD-21697 Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Melbourne datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Sydney datacenter during this activity. Engineering will be aiming to keep this to a minimum. . NOTE: This Scheduled Maintenance was previously scheduled for 04/22/2021 but has been rescheduled for 05/06/2021.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 6, 2021 8:00AM - May 6, 2021 12:00PM EDT
May 6, 2021 12:00PM - May 6, 2021 4:00PM UTC


May 6, 2021 8:00AM EDT
May 6, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 6, 2021 12:00PM EDT
May 6, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch 22.9.4.1 (US) & Data Center Switchover (CH3>DA3) - CLOUD-21919Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

May 6, 2021 12:00AM - May 6, 2021 4:00AM EDT
May 6, 2021 4:00AM - May 6, 2021 8:00AM UTC


May 6, 2021 12:00AM EDT
May 6, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

May 6, 2021 4:00AM EDT
May 6, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch 22.9.4.1 (AU) & Data Center Switchover (ME1>SY3) - CLOUD-21843Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Sydney (SY3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/28/2021 but has been rescheduled for 05/05/2021.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 5, 2021 10:00AM - May 5, 2021 2:00PM EDT
May 5, 2021 2:00PM - May 5, 2021 6:00PM UTC


May 5, 2021 10:00AM EDT
May 5, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 5, 2021 2:00PM EDT
May 5, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - F5 Upgrade - (JP) - CLOUD-21960Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the TY6 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 5, 2021 10:00AM - May 5, 2021 1:00PM EDT
May 5, 2021 2:00PM - May 5, 2021 5:00PM UTC


May 5, 2021 10:00AM EDT
May 5, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 5, 2021 1:00PM EDT
May 5, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.
Device Registration Issue Degraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Dedicated



May 5, 2021 12:33PM EDT
May 5, 2021 4:33PM UTC
[Investigating] Please be advised that our alerting systems have made us aware of a critical issue with Provisioning at this time. We apologize for the disruption and we are working urgently to correct the problem. Call processing is not affected. The next update will be provided within 60 minutes.

May 5, 2021 12:50PM EDT
May 5, 2021 4:50PM UTC
[Resolved] Please be advised that Provisoning is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.
Demand Maintenance - Rialto Patch 22.9.4.1 (US/VZMM) & Data Center Switchover (CH3>DA3) - CLOUD-21918Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

May 5, 2021 12:00AM - May 5, 2021 4:00AM EDT
May 5, 2021 4:00AM - May 5, 2021 8:00AM UTC


May 5, 2021 12:00AM EDT
May 5, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

May 5, 2021 4:00AM EDT
May 5, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch 22.9.4.1 (EU) & Data Center Switchover (FR4>LD5) - CLOUD-21832Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: London (LD5). This event has been rescheduled to 05/04/2021. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/21/2021 and then rescheduled for 04/28/2021 but has been rescheduled again for 05/04/2021. Please ignore the previous notifications stating 04/21/2021 and 04/28/2021 as the scheduled dates. Most current scheduled date is 05/04/2021.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 4, 2021 4:00PM - May 4, 2021 10:00PM EDT
May 4, 2021 8:00PM - May 5, 2021 2:00AM UTC


May 4, 2021 4:00PM EDT
May 4, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 10:00PM EDT
May 5, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - F5 Upgrade - (JP) - CLOUD-21956Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the OS1 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 4, 2021 10:00AM - May 4, 2021 1:00PM EDT
May 4, 2021 2:00PM - May 4, 2021 5:00PM UTC


May 4, 2021 10:00AM EDT
May 4, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 1:00PM EDT
May 4, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Connection Migration (AU) - CLOUD-21698Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Sydney datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Melbourne datacenter during this activity. Engineering will be aiming to keep this to a minimum. . NOTE: This Scheduled Maintenance was previously scheduled for 04/20/2021 but has been rescheduled for 05/04/2021.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 4, 2021 8:00AM - May 4, 2021 12:00PM EDT
May 4, 2021 12:00PM - May 4, 2021 4:00PM UTC


May 4, 2021 8:00AM EDT
May 4, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 12:00PM EDT
May 4, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Controlled SBC Cluster Reboot (US) - CLOUD-22214Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering team will perform a controlled reboot of the Active and Standby Nodes of the Public Access Session Border Controller (SBC) cluster in the Dallas DA3 Data Center. The DA3 Access SBC cluster currently serves public Internet customers for PaaS Product. . SERVICE IMPACT: In this case, a complete cluster reboot is necessary, which will result in a complete registration drop from the DA3 Access cluster. Customers using PaaS Product are expected to re-home to any other 3 geo-redundant clusters in CH3/LA2/NY1.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States


Schedule

May 4, 2021 4:00AM - May 4, 2021 4:30AM EDT
May 4, 2021 8:00AM - May 4, 2021 8:30AM UTC


May 4, 2021 4:00AM EDT
May 4, 2021 8:00AM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 4:30AM EDT
May 4, 2021 8:30AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch 22.9.4.1 (US/XO) & Data Center Switchover (CH3>DA3) - CLOUD-21905Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

May 4, 2021 12:00AM - May 4, 2021 4:00AM EDT
May 4, 2021 4:00AM - May 4, 2021 8:00AM UTC


May 4, 2021 12:00AM EDT
May 4, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 4:00AM EDT
May 4, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Patching Activity (US/VZMM)- CLOUD-22173Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. This only applies to VZMM. SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

May 3, 2021 11:00PM - May 4, 2021 4:00AM EDT
May 4, 2021 3:00AM - May 4, 2021 8:00AM UTC


May 3, 2021 11:00PM EDT
May 4, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

May 4, 2021 4:00AM EDT
May 4, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch 22.9.4.1 (JP) & Data Center Switchover (OS1>TY6) - CLOUD-21842Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Tokyo (TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/26/2021 but has been rescheduled for 05/03/2021.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 3, 2021 10:00AM - May 3, 2021 2:00PM EDT
May 3, 2021 2:00PM - May 3, 2021 6:00PM UTC


May 3, 2021 10:00AM EDT
May 3, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 3, 2021 2:00PM EDT
May 3, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - AccessReg/Peering SSE/MSE Upgrade (EU) - CLOUD-22016 Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in London (LD5) and Frankfurt (FR4). This maintenance will be to upgrade the SBC resources to the newer software version released on April 22nd, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: There is no Service Impact expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 30, 2021 4:00PM - April 30, 2021 7:00PM EDT
April 30, 2021 8:00PM - April 30, 2021 11:00PM UTC


April 30, 2021 4:00PM EDT
April 30, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

April 30, 2021 7:00PM EDT
April 30, 2021 11:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - AccessReg/Peering SSE/MSE Upgrade (AU) - CLOUD-22019 Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Sydney (SY3) and Melbourne (ME1). This maintenance will be to upgrade the SBC resources to the newer software version released on April 22nd, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: There is no Service Impact expected as the traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

April 30, 2021 9:00AM - April 30, 2021 12:00PM EDT
April 30, 2021 1:00PM - April 30, 2021 4:00PM UTC


April 30, 2021 9:00AM EDT
April 30, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

April 30, 2021 12:00PM EDT
April 30, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - UC-One SaaS Mobile Client 3.9.21 (Android) Production Release - CLOUD-22137Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Client Release . MAINTENANCE TYPE: Demand . DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.21.504 for Android mobile clients to the app store. This version has been available for evaluation since April 16th 2021. . To Opt-in for Eval testing please follow these links after the planned EVAL release date. . Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://xchange.broadsoft.com/node/1058195 . Configuration guide: https://xchange.broadsoft.com/node/1057833 . The GA release date is April 30th 2021. . PHASE GA ROLLOUT: We are introducing phased rollout of the production clients on the Google app stores. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. . SERVICE IMPACT: There will be no service impact during the maintenance. . USER EXPERIENCE: There is no change to user experience.


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

April 30, 2021 10:30AM - April 30, 2021 11:30AM EDT
April 30, 2021 2:30PM - April 30, 2021 3:30PM UTC


April 30, 2021 10:30AM EDT
April 30, 2021 2:30PM UTC
[Update] Scheduled maintenance is starting.

April 30, 2021 11:30AM EDT
April 30, 2021 3:30PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Network Migration (EU) - CLOUD-21257Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance within the Frankfurt Datacenter in order to migrate internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in Frankfurt will be expected as services are gracefully taken offline to allow for the configuration to take place. These will then be restored gradually and tested. The London datacenter will of course be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . NOTE: This Demand Maintenance was previously scheduled for 04/22/2021 but has been rescheduled for 04/29/2021.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 29, 2021 5:00PM - April 29, 2021 10:00PM EDT
April 29, 2021 9:00PM - April 30, 2021 2:00AM UTC


April 29, 2021 5:00PM EDT
April 29, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

April 29, 2021 10:00PM EDT
April 30, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.