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Planned Maintenance In Progress

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0

Active Incidents

1

Active Maintenances

20

Upcoming Maintenances

Description

DESCRIPTION: The Cisco Network Engineering Team will be working to make internal routing changes in the Melbourne region. . SERVICE IMPACT: here will be a brief impact for customers leveraging the regional media feature through this site to other regional locations. We will be aiming to keep this as brief as possible.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 14, 2021 11:00AM - June 15, 2021 3:00AM EDT
June 14, 2021 3:00PM - June 15, 2021 7:00AM UTC



June 14, 2021 11:00AM EDT
June 14, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Planned Maintenance

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

June 4, 2021 5:00AM - 6:00AM EDT
June 4, 2021 9:00AM - 10:00AM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Description

An emergency maintenance will be conducted in all UC One SaaS production regions to release the 3.9.22 desktop client to the recommended channel. The client has been available in the STAGING environment as well as the alpha and beta channels on all production environments since June 1. The release content is mainly bug fixes and also includes the following enhancements: Onboard audio devices not working for few Hardware's Custom URI handler improvement for MS Teams plug-in Bad video fix. For more information, see release notes. Target release dates for production are: June 2 for 10% of users June 3 for 50% of users June 4 for 100% of users Release notes can be found on xchange: https://xchange.broadsoft.com/node/1058835 SERVICE IMPACT: There will be no major impact to service. USER EXPERIENCE: End users that are running versions older than 3.9.22.66 (Mac) or 3.9.22.189 (Win) will be begin to see prompts to upgrade the client. The update can be accepted, deferred for 8 hours, or declined. If declined, no more prompts will appear until the next release. MAINTENANCE TIMES: Planned Times: US ET: 04/6/21 05:00:00 AM GMT: 04/6/21 09:00:00 AM AEST: 04/6/21 07:00:00 PM Maintenance Duration: 1.0 hrs Cloud-22752

Schedule

June 4, 2021 10:30AM - 11:00AM EDT
June 4, 2021 2:30PM - 3:00PM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Description

DESCRIPTION: A demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.22.513 Android and 3.9.22.761 iOS mobile client. To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta — Apple TestFlight: https://testflight.apple.com/join/q3N2mnuH Note: The current GA targeted release date is June 18th 2021. This is not a committed date. SERVICE IMPACT: There will be no service impact during the maintenance. USER EXPERIENCE: End-users that have opted into the eval testing will be prompted to update the eval client.

Schedule

June 15, 2021 9:00AM - 12:00PM EDT
June 15, 2021 1:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing Scheduled Maintenance to relocate the Access SBCs to a new location within the DC (ME1) with a new Switch Fabric Infrastructure. . SERVICE IMPACT: It is expected that there could be disruption to Voice service in ME1 during the maintenance window while we perform the SBC relocation. The team will attempt to minimize service disruption by gracefully migrating traffic away from the impacted SBC cluster before the maintenance begins. The PSTN traffic will be normalized through both ME1 and SY3 once testing has confirmed proper function of the ME1 SBC cluster.

Schedule

June 15, 2021 12:00PM - 4:00PM EDT
June 15, 2021 4:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will be updating the routing policy to forward traffic to one of our cloud providers over new external connections. . SERVICE IMPACT: This may cause a brief service disruption during network convergence. Engineering will be aiming to keep this as brief as possible. . PRODUCTS: UC Meet Service Assurance

Schedule

June 15, 2021 10:00PM - June 16, 2021 6:00AM EDT
June 16, 2021 2:00AM - June 16, 2021 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the existing R22 AS11 Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.

Schedule

June 16, 2021 3:00PM - 7:00PM EDT
June 16, 2021 7:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was scheduled for 06/14/2021 but has been rescheduled for 06/16/2021.

Schedule

June 16, 2021 6:00PM - 10:00PM EDT
June 16, 2021 10:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

June 17, 2021 8:00AM - 2:00PM EDT
June 17, 2021 12:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the Sydney internal core gateways to new hardware. . Disruption to service in Sydney will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Melbourne will be available to take calling traffic throughout the maintenance. . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN

Schedule

June 21, 2021 4:00PM - 10:00PM EDT
June 21, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: London (LD5). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was previously scheduled for 06/16/21 but has been rescheduled to 06/21/2021.

Schedule

June 22, 2021 5:00AM - 7:00AM EDT
June 22, 2021 9:00AM - 11:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

June 22, 2021 5:00AM - 7:00AM EDT
June 22, 2021 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

June 22, 2021 10:00PM - June 23, 2021 4:00AM EDT
June 23, 2021 2:00AM - June 23, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the existing R22 AS02 Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.

Schedule

June 22, 2021 11:00PM - June 23, 2021 3:00AM EDT
June 23, 2021 3:00AM - June 23, 2021 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

June 23, 2021 6:00PM - 10:00PM EDT
June 23, 2021 10:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

June 24, 2021 8:00AM - 2:00PM EDT
June 24, 2021 12:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the Melbourne internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in Melbourne will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN

Schedule

June 25, 2021 9:00AM - 1:00PM EDT
June 25, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

June 28, 2021 11:00PM - June 29, 2021 4:00AM EDT
June 29, 2021 3:00AM - June 29, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

June 29, 2021 10:00PM - June 30, 2021 4:00AM EDT
June 30, 2021 2:00AM - June 30, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the existing R22 AS06 Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.

Schedule

June 30, 2021 9:00AM - 1:00PM EDT
June 30, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

July 13, 2021 10:00PM - July 14, 2021 4:00AM EDT
July 14, 2021 2:00AM - July 14, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the existing R22 AS01 Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.

History (Last 7 days)

Description

DESCRIPTION: Maintenance is planned for PaaS BETA use dedicated DMS resources. . SERVICE IMPACT: We would like to inform our customers about the maintenance for any unexpected issue while no service impact is expected.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

Sandbox - United States


Schedule

June 14, 2021 4:30AM - June 14, 2021 6:00AM EDT
June 14, 2021 8:30AM - June 14, 2021 10:00AM UTC



June 14, 2021 4:30AM EDT
June 14, 2021 8:30AM UTC
[Update] Scheduled maintenance is starting.

June 14, 2021 6:00AM EDT
June 14, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be updating the call decline behavior for Mobile Cients. . SERVICE IMPACT: Call decline behavior will change for Mobile Clients.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

June 13, 2021 2:00AM - June 13, 2021 3:00AM EDT
June 13, 2021 6:00AM - June 13, 2021 7:00AM UTC



June 13, 2021 2:00AM EDT
June 13, 2021 6:00AM UTC
[Update] Scheduled maintenance is starting.

June 13, 2021 3:00AM EDT
June 13, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be updating the call decline behavior for Mobile Cients. . SERVICE IMPACT: Call decline behavior will change for Mobile Clients.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

June 12, 2021 5:45PM - June 12, 2021 6:45PM EDT
June 12, 2021 9:45PM - June 12, 2021 10:45PM UTC



June 12, 2021 5:45PM EDT
June 12, 2021 9:45PM UTC
[Update] Scheduled maintenance is starting.

June 12, 2021 6:45PM EDT
June 12, 2021 10:45PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Caling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Toronto and Vancouver DCs. . SERVICE IMPACT: We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

June 11, 2021 5:00AM - June 11, 2021 6:00AM EDT
June 11, 2021 9:00AM - June 11, 2021 10:00AM UTC



June 11, 2021 5:00AM EDT
June 11, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 11, 2021 6:00AM EDT
June 11, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing Scheduled Maintenance to relocate the Access SBCs to a new location within the DC (SY3) with a new Switch Fabric Infrastructure. . SERVICE IMPACT: It is expected that there could be disruption to Voice service in SY3 during the maintenance window while we perform the SBC relocation. The Cisco WxC Infrastructure Engineering Team will attempt to minimize service disruption by gracefully migrating traffic away from the impacted SBC cluster before the maintenance begins. The PSTN traffic will be normalized through both ME1 and SY3 once testing has confirmed proper function of the SY3 SBC cluster.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

June 8, 2021 9:00AM - June 8, 2021 12:00PM EDT
June 8, 2021 1:00PM - June 8, 2021 4:00PM UTC



June 8, 2021 9:00AM EDT
June 8, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

June 8, 2021 12:00PM EDT
June 8, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which Cisco is to deploy Rialto Maintenance Patch: Rialto Portal Weekly Upgrade (apply 22.9.5.3 patch set) SERVICE IMPACT: Call processing should be unaffected. Rialto Portals, APIs and Order Provisioning may be briefly unavailable during the maintenance window. This patch will add fixes for Dubber integration and processing of Change Orders impacting Webex Calling Carrier partners after 22.9.5.1. Ref.: CLOUD-22749


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

June 8, 2021 10:00AM - June 8, 2021 11:00AM EDT
June 8, 2021 2:00PM - June 8, 2021 3:00PM UTC



June 8, 2021 10:00AM EDT
June 8, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 8, 2021 11:00AM EDT
June 8, 2021 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the CH3 Access SBC cluster in the Chicago data center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

June 8, 2021 5:00AM - June 8, 2021 7:00AM EDT
June 8, 2021 9:00AM - June 8, 2021 11:00AM UTC



June 8, 2021 5:00AM EDT
June 8, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 8, 2021 7:00AM EDT
June 8, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the CH3 Access SBC cluster in the Chicago data center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States


Schedule

June 8, 2021 5:00AM - June 8, 2021 7:00AM EDT
June 8, 2021 9:00AM - June 8, 2021 11:00AM UTC



June 8, 2021 5:00AM EDT
June 8, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 8, 2021 7:00AM EDT
June 8, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.