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Active Maintenances

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Upcoming Maintenances

BroadCloud/Webex Calling

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Webex for BroadWorks

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

EOL: Team-One

United States (US)

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

October 19, 2021 12:00AM - 6:00AM EDT
October 19, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 19, 2021 7:00AM - 9:00AM EDT
October 19, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (AU) - CLOUD-24139 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 19, 2021 8:00AM - 10:00AM EDT
October 19, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (AU) - CLOUD-24164 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 19, 2021 11:00AM - 12:00PM EDT
October 19, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Osaka OS1 DC which will impact the TLS encrypted services for Webex Calling SP/VAR Hosted and Client Services in the Production environment. . SERVICE IMPACT: This change will only impact IPv6 connectivity. We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.

Schedule

October 19, 2021 4:00PM - 10:00PM EDT
October 19, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 20, 2021 12:00AM - 6:00AM EDT
October 20, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was previously scheduled for 10/19/2021 but has been rescheduled for 10/20/2021.

Schedule

October 20, 2021 6:00AM - 8:00AM EDT
October 20, 2021 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Upgrading the Yealink T4xS devices to latest firmware 66.86.0.36 . The firmware upgrade will support a new parameter for the Blind Transfer functionality via BLF-DSS key. The new parameter is an optional to match the behavior of the MPP IP Phones. . Following additions are supported in this v86 firmware load 1. IdenTrust CA support 2. The new Blind Transfer functionality will be controlled via new tag that called “BXFER_NO_HOLD.” You may contact the TAC if you want this parameter enabled. The current value of disabled will remain the default. Enabling the feature will result in the T4xS phones matching the behavior of the MPP IP Phones. . SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

October 21, 2021 4:00PM - 10:00PM EDT
October 21, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Amsterdam (AMS). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 21, 2021 4:00PM - 10:00PM EDT
October 21, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was previously scheduled for 10/19/2021 but has been rescheduled for 10/21/2021.

Schedule

October 22, 2021 4:00PM - 10:00PM EDT
October 22, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Amsterdam (AMS). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was previously scheduled for 10/21/2021 but has been rescheduled for 10/22/2021.

Schedule

October 25, 2021 10:00AM - 4:00PM EDT
October 25, 2021 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Tokyo (TY6). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 27, 2021 12:00AM - 6:00AM EDT
October 27, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 27, 2021 12:00AM - 6:00AM EDT
October 27, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 27, 2021 10:00AM - October 28, 2021 4:00AM EDT
October 27, 2021 2:00PM - October 28, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Sydney(SY3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 28, 2021 12:00AM - 6:00AM EDT
October 28, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Vancouver (VR1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 28, 2021 12:00AM - 6:00AM EDT
October 28, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window

Schedule

November 2, 2021 11:00AM - 12:00PM EDT
November 2, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Tokyo which will impact the encrypted services for Webex Calling. . PLEASE NOTE VERY IMPORTANT: A change in the certificate authority is included in this maintenance. The previous certificates were signed via Hydrant root CA but this new certificate is signed via IdenTrust CA. An update to the CA chain will be required for the certificate to be authenticated correctly in Local Gateways. The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 01, 2021. . Please Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS connection. HOWEVER - The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 01, 2021.

Schedule

November 3, 2021 10:30AM - 2:30PM EDT
November 3, 2021 2:30PM - 6:30PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be working to migrate internal management gateways to new hardware. . SERVICE IMPACT: Disruption to service in Melbourne will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Schedule

November 4, 2021 11:00AM - 12:00PM EDT
November 4, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Osaka which will impact the encrypted services for Webex Calling. . A change in the certificate authority is included in this maintenance. The previous certificates were signed via Hydrant root CA but this new certificate is signed via IdenTrust CA. An update to the CA chain will be required for the certificate to be authenticated correctly in Local Gateways. The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 02, 2021. . Please Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS connection. HOWEVER - The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 02, 2021

History (Last 7 days)

Description

DESCRIPTION: The Cisco WebexPIE Voice Engineering team will be performing work to renew the BroadCloud PaaS SSL Certificate on the Oracle Access Session Border Controller (SBC) cluster in the London LD5 data center. This certificate affects TLS encrypted SIP service access to BCLD PaaS. . SERVICE IMPACT: We are not expecting any service impact as hosted endpoints and clients will re-negotiate the certificate when establishing new TLS connections.


Components

BroadCloud/Webex Calling


Locations

Europe (EU)


Schedule

October 15, 2021 4:00PM - October 15, 2021 5:00PM EDT
October 15, 2021 8:00PM - October 15, 2021 9:00PM UTC



October 15, 2021 4:00PM EDT
October 15, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

October 15, 2021 5:00PM EDT
October 15, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Sydney (SY3) and Melbourne (ME1). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 15, 2021 8:00AM - October 15, 2021 11:00AM EDT
October 15, 2021 12:00PM - October 15, 2021 3:00PM UTC



October 15, 2021 8:00AM EDT
October 15, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

October 15, 2021 11:00AM EDT
October 15, 2021 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Operations Team will be deploying the new release of the clients and will be made available on October 15, 2021 with the User Guide and Release Notes provided below. . User Guide: . https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC- One/UC-One-Collaborate/Communicator/Desktop/EndUser/CommunicatorUserGuideDesktop-R22_9_25.pdf . Release Notes: . https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-Collaborate/Communicator/Desktop/RN/CommunicatorReleaseNotesDesktop-R22_9_25.pdf


Components

BroadCloud/Webex Calling


Locations

Australia (AU), Canada (CA), Europe (EU), Japan (JP), United States (US), Dedicated, Beta Environment


Schedule

October 15, 2021 9:19AM - October 15, 2021 9:49AM EDT
October 15, 2021 1:19PM - October 15, 2021 1:49PM UTC



October 15, 2021 9:19AM EDT
October 15, 2021 1:19PM UTC
[Update] Scheduled maintenance is starting.

October 15, 2021 9:49AM EDT
October 15, 2021 1:49PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Toronto (TR2) and Vancouver (VR1). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

Canada (CA)


Schedule

October 15, 2021 5:00AM - October 15, 2021 8:00AM EDT
October 15, 2021 9:00AM - October 15, 2021 12:00PM UTC



October 15, 2021 5:00AM EDT
October 15, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 15, 2021 8:00AM EDT
October 15, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States (US), United States Sandbox (USS)


Schedule

October 15, 2021 4:30AM - October 15, 2021 6:30AM EDT
October 15, 2021 8:30AM - October 15, 2021 10:30AM UTC



October 15, 2021 4:30AM EDT
October 15, 2021 8:30AM UTC
[Update] Scheduled maintenance is starting.

October 15, 2021 6:30AM EDT
October 15, 2021 10:30AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco WebexPIE Voice Engineering team will be performing work to renew the BroadCloud PaaS SSL Certificate on the Oracle Access Session Border Controller (SBC) cluster in the Frankfurt FR4 data center. This certificate affects TLS encrypted SIP service access to BCLD PaaS. . SERVICE IMPACT: We are not expecting any service impact as hosted endpoints and clients will re-negotiate the certificate when establishing new TLS connections.


Components

BroadCloud/Webex Calling


Locations

Europe (EU)


Schedule

October 14, 2021 4:00PM - October 14, 2021 5:00PM EDT
October 14, 2021 8:00PM - October 14, 2021 9:00PM UTC



October 14, 2021 4:00PM EDT
October 14, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

October 14, 2021 5:00PM EDT
October 14, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Engineering will be working to migrate internal management gateways to new hardware. Disruption to service in Sydney will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. . SERVICE IMPACT: Melbourne will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 14, 2021 10:30AM - October 14, 2021 3:30PM EDT
October 14, 2021 2:30PM - October 14, 2021 7:30PM UTC



October 14, 2021 10:30AM EDT
October 14, 2021 2:30PM UTC
[Update] Scheduled maintenance is starting.

October 14, 2021 3:30PM EDT
October 14, 2021 7:30PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Osaka (OS1) and Tokyo (TY6). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 14, 2021 8:00AM - October 14, 2021 11:00AM EDT
October 14, 2021 12:00PM - October 14, 2021 3:00PM UTC



October 14, 2021 8:00AM EDT
October 14, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

October 14, 2021 11:00AM EDT
October 14, 2021 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Chicago (CH3). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

October 14, 2021 5:00AM - October 14, 2021 8:00AM EDT
October 14, 2021 9:00AM - October 14, 2021 12:00PM UTC



October 14, 2021 5:00AM EDT
October 14, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 14, 2021 8:00AM EDT
October 14, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in London (LD5) and Frankfurt (FR4). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

Europe (EU)


Schedule

October 13, 2021 3:00PM - October 13, 2021 6:00PM EDT
October 13, 2021 7:00PM - October 13, 2021 10:00PM UTC



October 13, 2021 3:00PM EDT
October 13, 2021 7:00PM UTC
[Update] Scheduled maintenance is starting.

October 13, 2021 6:00PM EDT
October 13, 2021 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Dallas (DA3). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

October 13, 2021 5:00AM - October 13, 2021 8:00AM EDT
October 13, 2021 9:00AM - October 13, 2021 12:00PM UTC



October 13, 2021 5:00AM EDT
October 13, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 13, 2021 8:00AM EDT
October 13, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in EU and APAC for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect . NOTE: This Demand Maintenance was previously scheduled but has been rescheduled for 10/12/2021. .


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

October 12, 2021 10:00PM - October 13, 2021 3:00AM EDT
October 13, 2021 2:00AM - October 13, 2021 7:00AM UTC



October 12, 2021 10:00PM EDT
October 13, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

October 13, 2021 3:00AM EDT
October 13, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Tokyo TY6 DC which will impact the TLS encrypted services for Webex Calling SP/VAR Hosted and Client Services in the Production environment. . SERVICE IMPACT: This change will only impact IPv6 connectivity. We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 12, 2021 11:00AM - October 12, 2021 12:00PM EDT
October 12, 2021 3:00PM - October 12, 2021 4:00PM UTC



October 12, 2021 11:00AM EDT
October 12, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

October 12, 2021 12:00PM EDT
October 12, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (JP) - CLOUD-24136 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 12, 2021 8:00AM - October 12, 2021 10:00AM EDT
October 12, 2021 12:00PM - October 12, 2021 2:00PM UTC



October 12, 2021 8:00AM EDT
October 12, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

October 12, 2021 10:00AM EDT
October 12, 2021 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (JP) - CLOUD-24165 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 12, 2021 8:00AM - October 12, 2021 10:00AM EDT
October 12, 2021 12:00PM - October 12, 2021 2:00PM UTC



October 12, 2021 8:00AM EDT
October 12, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

October 12, 2021 10:00AM EDT
October 12, 2021 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in Dallas (DA3) and Chicago (CH3). This maintenance will be to upgrade the SBC resources to the newer software version released on October 8th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

October 12, 2021 5:00AM - October 12, 2021 8:00AM EDT
October 12, 2021 9:00AM - October 12, 2021 12:00PM UTC



October 12, 2021 5:00AM EDT
October 12, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 12, 2021 8:00AM EDT
October 12, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in EU and APAC for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect . NOTE: This Demand Maintenance was previously scheduled but has been rescheduled for 10/11/2021.


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

October 11, 2021 10:00PM - October 12, 2021 3:00AM EDT
October 12, 2021 2:00AM - October 12, 2021 7:00AM UTC



October 11, 2021 10:00PM EDT
October 12, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

October 12, 2021 3:00AM EDT
October 12, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.