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All Systems Operational

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Active Incidents

0

Active Maintenances

14

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

October 16, 2019 10:00PM - October 17, 2019 4:00AM EDT
October 17, 2019 2:00AM - October 17, 2019 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance of the BroadCloud order database will be performed. SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Control Hub administrators will not be able administer Webex Calling locations and users during this time. Call processing will be unaffected. Ref.: CLOUD-10074

Schedule

October 16, 2019 11:00PM - October 17, 2019 2:00AM EDT
October 17, 2019 3:00AM - October 17, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which management network configuration changes will be performed for session border controllers in our Dallas data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-10235

Schedule

October 17, 2019 10:00AM - 4:00PM EDT
October 17, 2019 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance of the BroadCloud order database will be performed. SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Control Hub administrators will not be able administer Webex Calling locations and users during this time. Call processing will be unaffected. Ref.: CLOUD-10072

Schedule

October 17, 2019 10:00PM - October 18, 2019 2:00AM EDT
October 18, 2019 2:00AM - October 18, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to add additional routers into the existing data environment. SERVICE IMPACT: No impact is expected during this maintenance. Ref: CLOUD-10484

Schedule

October 17, 2019 11:59PM - October 18, 2019 3:00AM EDT
October 18, 2019 3:59AM - October 18, 2019 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York, Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be updating all the Oracle ACME SBCs as part of the ongoing network hardening efforts. SERVICE IMPACT: During this activity we do not expect any service interruption CLOUD-10448

Schedule

October 18, 2019 11:00PM - October 19, 2019 2:00AM EDT
October 19, 2019 3:00AM - October 19, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which management network configuration changes will be performed for SBC clusters in the network. SERVICE IMPACT: No impact is expected Ref.: CLOUD-10236

Schedule

October 21, 2019 10:00PM - October 22, 2019 2:00AM EDT
October 22, 2019 2:00AM - October 22, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to add additional routers into the existing data environment. SERVICE IMPACT: No impact is expected during this maintenance. Ref: CLOUD-10485

Schedule

October 22, 2019 11:00PM - October 23, 2019 2:00AM EDT
October 23, 2019 3:00AM - October 23, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which management network configuration changes will be performed for a group of session border controllers in our Chicago data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-10241

Schedule

October 23, 2019 7:00PM - 7:05PM EDT
October 23, 2019 11:00PM - 11:05PM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Client MAINTENANCE TYPE: Scheduled DESCRIPTION A scheduled maintenance will be performed on the UC One SaaS staging environment to return a large number of configuration options back under the control of individual service providers. For full feature and patch support of the desktop client, service providers will need to update the device profile for the UC SaaS desktop client with the latest DTAF bundle. DTAF bundle: https://xchange.broadsoft.com/node/1043922 Configuration Guide: https://xchange.broadsoft.com/node/1044615 The following sections can be found in the latest DTAF bundle and are currently overriden globally by the UC SaaS platform. Control of these sections will be released to the service provider. services.calls.active-comms services.calls.extended-call-control services.calls.transfer-call services.calls.call-pull services.calls.call-park services.calls.auto-show-comm-window services.calls.auto-show-dial-pad services.calls.remote-controlling services.calls.conference services.contacts.busy-lamp-field services.supplementary-services services.call-history services.executive-assistant services.minimize-after-login services.call-center-agent services.use-communication-window To maintain current client behavior, the variables for the above sections should be set to the following values. ACTIVE_COMMS_ENABLE_TRANSFER_BUTTON = false ACTIVE_COMMS_ENABLE_CONFERENCE_BUTTON = false ACTIVE_COMMS_ENABLE_PARK_BUTTON = false ENABLE_XSI_CALLS = true ENABLE_XSI_MIDCALL_CONTROL = true ENABLE_TERMINATING_XSI_CALLS = true ENABLE_XSI_REMOTE_ANSWER_DESKTOP = true ENABLE_TRANSFER_CALLS = true TRANSFER_CALL_TYPE = full ENABLE_TRANSFER_CALLS = true ENABLE_CALL_PULL_DESKTOP = true ENABLE_CALL_PARK_DESKTOP = true SHOW_COMM_WINDOW = false AUTO_SHOW_DIAL_PAD = <empty> ENABLE_NWAY_VIDEO = true DESKTOP_ENABLE_XSI_CONFERENCE = true ENABLE_NWAY_PARTICIPANT_LIST_DESKTOP = true ENABLE_REMOTE_CONTROL_EVENTS_DESKTOP = true ENABLE_BUSY_LAMP_FIELD_DESKTOP = true ENABLE_BLF_DIRECT_PICKUP_DESKTOP = true ENABLE_BLF_DISPLAY_CALLER_DESKTOP = true ENABLE_XSI_SRV_MANAGEMENT = true ENABLE_TOOLBAR = true ACCESS_CALL_SETTINGS = true SIM_RING_SHOW_ANSWER_CONFIRMATION = <empty> ENABLE_CALL_HISTORY_DESKTOP = true ENABLE_ENHANCED_CALL_HISTORY_DESKTOP = true ENABLE_EXECUTIVE_ASSISTANT_DESKTOP = true MINIMIZE_AFTER_LOGIN = <empty> ENABLE_CALL_CENTER_DESKTOP = true COMMUNICATION_WINDOW_TRIGGER = <empty> SERVICE IMPACT There will be no impact to the UC One SaaS platform. USER EXPERIENCE Any changes to user experience will depend on the selections made for the various configuration options in the DTAF template. Ref.: CLOUD-10257

Schedule

October 23, 2019 10:00PM - October 24, 2019 4:00AM EDT
October 24, 2019 2:00AM - October 24, 2019 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Instant Message And Presence MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is upgrade the Instant Message and Presence Server. SERVICE IMPACT: Call processing should be unaffected. During the upgrade, there will be a brief period where the Business Communicator Client will not be able to display Presence and exchange Instant Messages. Ref.: CLOUD-8386

Schedule

October 24, 2019 11:00PM - October 25, 2019 2:00AM EDT
October 25, 2019 3:00AM - October 25, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which management network configuration changes will be performed for a group of session border controllers in our Dallas data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-10242

Schedule

October 30, 2019 10:00AM - 11:00AM EDT
October 30, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, North America

Description

*** PLEASE NOTE: This action does not affect Webex Calling partners. *** MAINTENANCE NOTIFICATION: Service Requirements Update MAINTENANCE TYPE: Scheduled DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud for Carriers platform, BroadCloud will be enforcing minimum UC-One Client (Branded or Unbranded) versions. Starting on October 31, 2019, all BroadCloud UC-One Users (Branded or Unbranded) are required to be on the following minimum client versions: Connect Mobile - iOS / Android: V3.6.1 or higher Communicator Desktop - Win/Mac/S4B : V22.6.1 or higher Communicator Mobile & Tablet - iOS/Android: V22.6.1 or higher BroadCloud for Carriers Service Providers should review the UC-One Product Notice at https://xchange.broadsoft.com/node/1041200 for detailed information regarding this action, including recommended versions of all UC-One Clients. SERVICE IMPACT: As long as User’s (Branded or Unbranded) UC-One clients are at or above the specified minimum versions, no action is required and UC-One services will continue to operate normally. If users are not at the required minimum specified client versions (Branded or Unbranded) by October 31st, 2019, their UC-One client services will stop working at that time. ***PLEASE NOTE: There is NO workaround for this Requirement.***

Schedule

November 5, 2019 4:00PM - 6:00PM EST
November 5, 2019 9:00PM - 11:00PM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Client MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed to return a large number of configuration options back under the control of individual service providers. For full feature and patch support of the desktop client, service providers will need to update the device profile for the UC SaaS desktop client with the latest DTAF bundle. DTAF bundle: https://xchange.broadsoft.com/node/1043922 Configuration Guide: https://xchange.broadsoft.com/node/1044615 The following sections can be found in the latest DTAF bundle and are currently overriden globally by the UC SaaS platform. Control of these sections will be released to the service provider. services.calls.active-comms services.calls.extended-call-control services.calls.transfer-call services.calls.call-pull services.calls.call-park services.calls.auto-show-comm-window services.calls.auto-show-dial-pad services.calls.remote-controlling services.calls.conference services.contacts.busy-lamp-field services.supplementary-services services.call-history services.executive-assistant services.minimize-after-login services.call-center-agent services.use-communication-window To maintain current client behavior, the variables for the above sections should be set to the following values. ACTIVE_COMMS_ENABLE_TRANSFER_BUTTON = false ACTIVE_COMMS_ENABLE_CONFERENCE_BUTTON = false ACTIVE_COMMS_ENABLE_PARK_BUTTON = false ENABLE_XSI_CALLS = true ENABLE_XSI_MIDCALL_CONTROL = true ENABLE_TERMINATING_XSI_CALLS = true ENABLE_XSI_REMOTE_ANSWER_DESKTOP = true ENABLE_TRANSFER_CALLS = true TRANSFER_CALL_TYPE = full ENABLE_TRANSFER_CALLS = true ENABLE_CALL_PULL_DESKTOP = true ENABLE_CALL_PARK_DESKTOP = true SHOW_COMM_WINDOW = false AUTO_SHOW_DIAL_PAD = <empty> ENABLE_NWAY_VIDEO = true DESKTOP_ENABLE_XSI_CONFERENCE = true ENABLE_NWAY_PARTICIPANT_LIST_DESKTOP = true ENABLE_REMOTE_CONTROL_EVENTS_DESKTOP = true ENABLE_BUSY_LAMP_FIELD_DESKTOP = true ENABLE_BLF_DIRECT_PICKUP_DESKTOP = true ENABLE_BLF_DISPLAY_CALLER_DESKTOP = true ENABLE_XSI_SRV_MANAGEMENT = true ENABLE_TOOLBAR = true ACCESS_CALL_SETTINGS = true SIM_RING_SHOW_ANSWER_CONFIRMATION = <empty> ENABLE_CALL_HISTORY_DESKTOP = true ENABLE_ENHANCED_CALL_HISTORY_DESKTOP = true ENABLE_EXECUTIVE_ASSISTANT_DESKTOP = true MINIMIZE_AFTER_LOGIN = <empty> ENABLE_CALL_CENTER_DESKTOP = true COMMUNICATION_WINDOW_TRIGGER = <empty> SERVICE IMPACT There will be no impact to the UC One SaaS platform. USER EXPERIENCE Any changes to user experience will depend on the selections made for the various configuration options in the DTAF template. Ref.: CLOUD-10287

Schedule

November 6, 2019 6:20AM - 6:45AM EST
November 6, 2019 11:20AM - 11:45AM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Certificate MAINTENANCE TYPE: Scheduled DESCRIPTION The test certificate used for call push notifications for iOS clients will expire on Nov 6 2019 at 06:50 AM GMT. This certificate is used by Broadworks XSPs configured to send push notifications to Apple's Push Notification Service (APNS) sandbox API. The updated cert can be downloaded from the reseller portal in the Configuration/BroadWorks sidebar menu, Notification Push Server section. The eval push notification certificate is required on any XSP that is configured with the test certificate (com.broadsoft.uc-one.eval.voip) to communicate with APNS API using the binary (legacy) protocol. All r20/r21 BWKS XSPs use the binary protocol for connecting with APNS. BroadWorks r22+ XSPs can be configured in the legacy binary protocol, however Cisco recommends these machines are updated to use modern HTTP/2 protocol. Provisioning information for the APNS binary protocol can be found in the UC-One Solution guide section 14.1.1 (https://xchange.broadsoft.com/node/1031409). SERVICE IMPACT: Once the certificate is updated, service providers will need to restart the XSP. USER EXPERIENCE: There will be no change to user experience. ref.: CLOUD-10212

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will perform a firmware upgrade to our access SBC cluster in the New York data center to address issues surrounding the stability of the cluster. Members of the cluster will be upgraded sequentially to maintain service. SERVICE IMPACT: Active calls and devices registered over UDP will be unaffected. Devices registered over TCP/TLS may experience a brief disruption as the service is failed over between cluster members. ref: CLOUD-10556


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)


Locations

North America, Dedicated


Schedule

October 15, 2019 11:00PM - October 16, 2019 1:00AM EDT
October 16, 2019 3:00AM - October 16, 2019 5:00AM UTC



October 15, 2019 11:00PM EDT
October 16, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

October 16, 2019 1:00AM EDT
October 16, 2019 5:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance of the BroadCloud order database will be performed. SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Control Hub administrators will not be able administer Webex Calling locations and users during this time. Call processing will be unaffected. Ref.: CLOUD-10073


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

October 15, 2019 4:00PM - October 15, 2019 10:00PM EDT
October 15, 2019 8:00PM - October 16, 2019 2:00AM UTC



October 15, 2019 4:00PM EDT
October 15, 2019 8:00PM UTC
[Update] Scheduled maintenance is starting.

October 15, 2019 10:00PM EDT
October 16, 2019 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which management network configuration changes will be performed for the session border controllers in our Chicago data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-10197


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

North America


Schedule

October 14, 2019 11:00PM - October 15, 2019 2:00AM EDT
October 15, 2019 3:00AM - October 15, 2019 6:00AM UTC



October 14, 2019 11:00PM EDT
October 15, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

October 15, 2019 2:00AM EDT
October 15, 2019 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to enable newly installed routers to receive the existing BGP routing table in the FR4 data center. SERVICE IMPACT: No impact is expected as these are additional routers that are installed, but now receiving the BGP tables from the existing routers. Ref.: CLOUD-10428


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

October 11, 2019 4:00PM - October 11, 2019 7:00PM EDT
October 11, 2019 8:00PM - October 11, 2019 11:00PM UTC



October 11, 2019 4:00PM EDT
October 11, 2019 8:00PM UTC
[Update] Scheduled maintenance is starting.

October 11, 2019 7:00PM EDT
October 11, 2019 11:00PM UTC
[Update] Scheduled maintenance is complete.
Device Activation FailuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, Japan, North America




October 10, 2019 5:00PM EDT
October 10, 2019 9:00PM UTC
[Investigating] BroadCloud/Webex Calling: Some users are currently unable to activate new MPP and ATA devices onto the platform at this time. This issue does not impact devices which are already connected. Call processing is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

October 10, 2019 6:02PM EDT
October 10, 2019 10:02PM UTC
[Resolved] BroadCloud/Webex Calling: Please be advised that MPP and ATA devices are now activating normally. We apologize for the disruption caused.
Device activation issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BroadCloud/Webex Calling


Locations

North America




October 10, 2019 10:58AM EDT
October 10, 2019 2:58PM UTC
[Investigating] BroadCloud/Webex Calling NA: Please be advised that we are aware that some users are encountering issues when trying to add new phones and ATA to the network. This issue does not impact devices which are already connected. Call processing is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

October 10, 2019 11:40AM EDT
October 10, 2019 3:40PM UTC
[Monitoring] BroadCloud/Webex Calling NA: Please be advised that we have resolved the cause of the issue where some users are unable to add new phones and ATA's to the network. We expect the issue to clear for all users within the next few hours. We will provide a further update to the situation within the next 2 hours.

October 10, 2019 2:16PM EDT
October 10, 2019 6:16PM UTC
[Resolved] BroadCloud/Webex Calling NA: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.
Webex Calling Control HubService Disruption

Incident Status

Service Disruption


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, Japan, North America




October 9, 2019 9:13AM EDT
October 9, 2019 1:13PM UTC
[Investigating] Global Webex Calling Control Hub: Please be advised that our alerting systems have made us aware of a critical issue with the provisioning service at this time. Customer Creation, Creating Locations, and Adding Licenses to Existing Locations will fail. Call processing is not affected. The next update will be within 60 minutes. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

October 9, 2019 9:31AM EDT
October 9, 2019 1:31PM UTC
[Investigating] Global Webex Calling Control Hub: Please be advised that our alerting systems have made us aware of a critical issue with the provisioning service at this time. Customer Creation, Creating Locations, and Adding Licenses to Existing Locations may fail. Call processing is not affected. The next update will be within 60 minutes. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

October 9, 2019 9:59AM EDT
October 9, 2019 1:59PM UTC
[Identified] Global Webex Calling Control Hub: We have identified the issue and are working on deploying this to production as an emergency change. The next update will be within 60 minutes. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

October 9, 2019 11:14AM EDT
October 9, 2019 3:14PM UTC
[Identified] Global Webex Calling Control Hub: We have identified the issue and are working on deploying a fix to production as an emergency change. The next update will be within 60 minutes. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

October 9, 2019 1:22PM EDT
October 9, 2019 5:22PM UTC
[Resolved] Global Webex Calling Control Hub: Please be advised that we have resolved the issue which caused some operations in Control Hub related to Locations to fail. Please note that if a user attempted to add a new location and received a failure, they may need to use a different location name when retrying the operation. We apologize for any disruption caused. We expect to provide an RCA for this event within the next 5 business days.