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All Systems Operational

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0

Active Incidents

0

Active Maintenances

5

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

December 11, 2019 10:00PM - December 12, 2019 4:00AM EST
December 12, 2019 3:00AM - December 12, 2019 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components in the Production (XO) environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10821

Schedule

December 12, 2019 4:00PM - 7:00PM EST
December 12, 2019 9:00PM - 12:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to install new network devices as part of a security project. During this maintenance, we are replacing existing DAC cables with fiber cables. We do not expect any service disruption/outage since cables are redundant. While one cable is being moved, there were still be connectivity for the device through the other cable. Once traffic is verified over the new connection, then the backup cable will be moved as well. SERVICE IMPACT: None is expected. Ref.: CLOUD-

Schedule

December 16, 2019 4:00PM - 5:00PM EST
December 16, 2019 9:00PM - 10:00PM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, North America

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on all UC-One SaaS production regions to release the latest 3.9.3 UC-One desktop client to the recommended (GA) channel. Release notes can be found here: https://xchange.broadsoft.com/node/1046651 The client versions will be 3.9.3.12 (MacOS) and 3.9.3.14 (Windows). These clients are currently available on the alpha and beta release channels. SERVICE IMPACT: There will be no impact to services. USER EXPERIENCE: All desktop users that are running desktop client versions older than 3.9.3.12 (MacOS) and 3.9.3.14 (Windows) will begin to receive prompts to update the client. The update is optional and can be accepted, deferred for 8 hours, or ignored completely for this release. If ignored, the client will not notify again until the next client release. ref.: CLOUD-11531

Schedule

December 17, 2019 8:00AM - 9:00AM EST
December 17, 2019 1:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which network configuration changes will be performed for a group of session border controllers in our Osaka data center. SERVICE IMPACT: No prolonged impact is expected, but customers may notice a momentary drop of connections during the maintenance. Ref.: CLOUD-11427

Schedule

December 19, 2019 8:00AM - 9:00AM EST
December 19, 2019 1:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which network configuration changes will be performed for a group of session border controllers in our Tokyo data center. SERVICE IMPACT: No prolonged impact is expected, but customers may notice a momentary drop of connections during the maintenance. Ref.: CLOUD-11426

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed to the STAGING environment only to apply network updates which improve the security posture of the platform. SERVICE IMPACT There will be no impact to any Production environment. There will be a total platform outage of the STAGING environment for the duration of the maintenance. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-11642


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America


Schedule

December 10, 2019 9:00PM - December 10, 2019 10:00PM EST
December 11, 2019 2:00AM - December 11, 2019 3:00AM UTC



December 10, 2019 9:00PM EST
December 11, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

December 10, 2019 10:00PM EST
December 11, 2019 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network Configuration MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is updating the firmware on the SBC Cluster in the Melbourne datacentre that addresses potential media inter-working issues. The Engineering team will perform DNS updates to gracefully move the traffic to the geo-redundant Edge PoP in Sydney (SY3) Datacentre before upgrading the ME1 Access SBC cluster. SERVICE IMPACT: Minor disruption in service is anticipated for the devices which do not follow the DNS changes. After upgrading the ME1 Access SBC cluster, further DNS changes will be carried out to re-home the devices back to Melbourne Edge SBC Ref.: CLOUD-


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

December 9, 2019 7:00AM - December 10, 2019 12:00PM EST
December 9, 2019 12:00PM - December 10, 2019 5:00PM UTC



December 9, 2019 7:35AM EST
December 9, 2019 12:35PM UTC
[Update] Scheduled maintenance is starting.

December 10, 2019 12:00PM EST
December 10, 2019 5:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Australia




December 5, 2019 6:42PM EST
December 5, 2019 11:42PM UTC
[Investigating] BroadCloud/Webex Calling AU: Please be advised that our alerting systems have made us aware of an issue at this time. Some users are unable to access web portals for the service at this time. Affected services include the Calling Admin Portal, Calling User Portal, My Site, and My Phone. Call processing is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

December 5, 2019 7:11PM EST
December 6, 2019 12:11AM UTC
[Resolved] BroadCloud/Webex Calling AU: Please be advised that web portal service has been restored. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Nightly DESCRIPTION A Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the XSP servers. SERVICE IMPACT: Application logins may need to be re-established CLOUD-11508


Components

VoIP Logic PaaS


Locations

New York


Schedule

December 4, 2019 11:59PM - December 5, 2019 2:00AM EST
December 5, 2019 4:59AM - December 5, 2019 7:00AM UTC



December 4, 2019 11:59PM EST
December 5, 2019 4:59AM UTC
[Update] Scheduled maintenance is starting.

December 5, 2019 2:00AM EST
December 5, 2019 7:00AM UTC
[Update] Scheduled maintenance is complete.