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All Systems Operational

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Active Incidents

0

Active Maintenances

12

Upcoming Maintenances

BroadCloud/Webex Calling

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Webex for BroadWorks

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

EOL: Team-One

United States (US)

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

CDR Delivery UpdatePlanned Maintenance

Schedule

October 31, 2021 12:01AM - 2:00AM EDT
October 31, 2021 4:01AM - 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU), Canada (CA), Europe (EU), Japan (JP), United States (US), Dedicated

Description

Dear Partners , 1. If you have not participated in “Rebuilding SFTP Servers for the CDR” Kick off process AND/OR 2. Have not provided the Partner Keys/IP to us Kindly act ASAP. As of October 31st you will no longer be able to access the existing CDR servers. In order for seamless CDR delivery, kindly share your Partner Keys/IP by COB October 22nd, so we can set you up on the new servers. Failing which you will have to work with your PSMs or TAC for support. For further details around this process refer the document on Xchange (Cisco BroadCloud CDR Service Overview v22.9.8.pdf) If you have any concerns please let us know, we are here to work with you, but please act on this immediately.

Schedule

November 2, 2021 11:00AM - 12:00PM EDT
November 2, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Tokyo which will impact the encrypted services for Webex Calling. . PLEASE NOTE VERY IMPORTANT: A change in the certificate authority is included in this maintenance. The previous certificates were signed via Hydrant root CA but this new certificate is signed via IdenTrust CA. An update to the CA chain will be required for the certificate to be authenticated correctly in Local Gateways. The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 01, 2021. . Please Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS connection. HOWEVER - The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 01, 2021.

Schedule

November 3, 2021 10:30AM - 2:30PM EDT
November 3, 2021 2:30PM - 6:30PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be working to migrate internal management gateways to new hardware. . SERVICE IMPACT: Disruption to service in Melbourne will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Schedule

November 3, 2021 5:00PM - 7:00PM EDT
November 3, 2021 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe Native (EUN)

Description

Description: Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

November 3, 2021 5:00PM - 7:00PM EDT
November 3, 2021 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

Description: Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

November 3, 2021 9:00PM - 11:00PM EDT
November 4, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

Description: Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

November 3, 2021 10:00PM - November 4, 2021 12:00AM EDT
November 4, 2021 2:00AM - November 4, 2021 4:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada (CA)

Description

Description: Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

November 4, 2021 11:00AM - 12:00PM EDT
November 4, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Osaka which will impact the encrypted services for Webex Calling. . A change in the certificate authority is included in this maintenance. The previous certificates were signed via Hydrant root CA but this new certificate is signed via IdenTrust CA. An update to the CA chain will be required for the certificate to be authenticated correctly in Local Gateways. The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 02, 2021. . Please Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS connection. HOWEVER - The certificate bundle in place for Local Gateway will need to be updated at the latest by Nov 02, 2021

Schedule

November 4, 2021 4:00PM - 5:00PM EDT
November 4, 2021 8:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: The WxP Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Frankfurt FR4 data center. These certificates affect TLS encrypted SIP service for WxC Regional Media solutions. We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections. There is potential for impact to Local Gateway (LGW) services, please refer to the note below to remediate this potential impact. Note: A change in the Certificate Authority (CA) is included in this maintenance. The previous certificates are signed by the Hydrant root C. The new certificates are signed by the IdenTrust CA. An update to the CA chain is required for the new certificates to be authenticated correctly by LGWs. The certificate bundle in place for LGWs needs to be updated by Nov 03, 2021 at the latest. Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle.

Schedule

November 5, 2021 4:00PM - 5:00PM EDT
November 5, 2021 8:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

Description: The WxP Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the London LD5 data center. These certificates affect TLS encrypted SIP service for WxC Regional Media solutions. We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections. There is potential for impact to Local Gateway (LGW) services, please refer to the note below to remediate this potential impact. Note: A change in the Certificate Authority (CA) is included in this maintenance. The previous certificates are signed by the Hydrant root CA. The new certificates are signed by the IdenTrust CA. An update to the CA chain is required for the new certificates to be authenticated correctly by LGWs. The certificate bundle in place for LGWs needs to be updated by Nov 03, 2021 at the latest. Refer to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle.

Schedule

November 11, 2021 5:00AM - 7:00AM EST
November 11, 2021 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

Description: Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

November 11, 2021 7:00AM - 9:00AM EST
November 11, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

Description: (Corrected the date/time from PM to AM) Deploy Cisco MPP 11.3.5 firmware to WxC and Carrier production environments. **Configuration on MPP phones are being updated on the servers as follows 1. MPP Firmware Upgrade from 11.3.4 to 11.3.5 for Webex Calling and Carrier 2. Headset firmware upgrade for the following models for Webex Calling Only Cisco 520 and 530 -> 15-18-26 Cisco 560 -> 2-3-0001-13 3. Keep focus on active call is disabled by default. It will be added to the Control Hub Phone Settings Phase 3. Any customer wanting to perform EFT, can request the TAC team to enable it for Webex Calling and Carrier Bug fixes are found in the 11.3.5 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

History (Last 7 days)

Description

Description: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Australia. During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 22, 2021 11:00AM - October 22, 2021 12:00PM EDT
October 22, 2021 3:00PM - October 22, 2021 4:00PM UTC



October 22, 2021 11:00AM EDT
October 22, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2021 12:00PM EDT
October 22, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

Description: Changing ty6-inf-p-leaf01/02 ports 49 and 50 from Fabric to Downlink to allow new HX FI 40G connection forhttps://jira-eng-gpk2.cisco.com/jira/browse/WBXPLTFM-51986 Engineering will be working to provision network trunks and this requires a failover in the ACI fabric. Momentary service impact is expected to the devices, clients, and localGWs connected to the access side of the SBC.


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 21, 2021 1:00PM - October 21, 2021 3:00PM EDT
October 21, 2021 5:00PM - October 21, 2021 7:00PM UTC



October 21, 2021 1:00PM EDT
October 21, 2021 5:00PM UTC
[Update] Scheduled maintenance is starting.

October 21, 2021 3:00PM EDT
October 21, 2021 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Upgrading the Yealink T4xS devices to latest firmware 66.86.0.36 . The firmware upgrade will support a new parameter for the Blind Transfer functionality via BLF-DSS key. The new parameter is an optional to match the behavior of the MPP IP Phones. . Following additions are supported in this v86 firmware load 1. IdenTrust CA support 2. The new Blind Transfer functionality will be controlled via new tag that called “BXFER_NO_HOLD.” You may contact the TAC if you want this parameter enabled. The current value of disabled will remain the default. Enabling the feature will result in the T4xS phones matching the behavior of the MPP IP Phones. . SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 20, 2021 6:00AM - October 20, 2021 8:00AM EDT
October 20, 2021 10:00AM - October 20, 2021 12:00PM UTC



October 20, 2021 6:00AM EDT
October 20, 2021 10:00AM UTC
[Update] Scheduled maintenance is starting.

October 20, 2021 8:00AM EDT
October 20, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Osaka OS1 DC which will impact the TLS encrypted services for Webex Calling SP/VAR Hosted and Client Services in the Production environment. . SERVICE IMPACT: This change will only impact IPv6 connectivity. We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.


Components

BroadCloud/Webex Calling


Locations

Japan (JP)


Schedule

October 19, 2021 11:00AM - October 19, 2021 12:00PM EDT
October 19, 2021 3:00PM - October 19, 2021 4:00PM UTC



October 19, 2021 11:00AM EDT
October 19, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

October 19, 2021 12:00PM EDT
October 19, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (AU) - CLOUD-24164 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 19, 2021 8:00AM - October 19, 2021 10:00AM EDT
October 19, 2021 12:00PM - October 19, 2021 2:00PM UTC



October 19, 2021 8:00AM EDT
October 19, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

October 19, 2021 10:00AM EDT
October 19, 2021 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (AU) - CLOUD-24139 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

October 19, 2021 7:00AM - October 19, 2021 9:00AM EDT
October 19, 2021 11:00AM - October 19, 2021 1:00PM UTC



October 19, 2021 7:00AM EDT
October 19, 2021 11:00AM UTC
[Update] Scheduled maintenance is starting.

October 19, 2021 9:00AM EDT
October 19, 2021 1:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.10.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

October 19, 2021 12:00AM - October 19, 2021 6:00AM EDT
October 19, 2021 4:00AM - October 19, 2021 10:00AM UTC



October 19, 2021 12:00AM EDT
October 19, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

October 19, 2021 6:00AM EDT
October 19, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.