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All Systems Operational

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Active Incidents

0

Active Maintenances

24

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

March 1, 2021 10:00PM - March 2, 2021 4:00AM EST
March 2, 2021 3:00AM - March 2, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for XO. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our XO Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the XO Dallas IP address of 135.84.171.200. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.200. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. This is for VZMM. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 2, 2021 5:00AM - 7:00AM EST
March 2, 2021 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Osaka (OS1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

Schedule

March 2, 2021 8:00AM - 12:00PM EST
March 2, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 9:00 AM - February 17, 2021 1:00 PM but has now been rescheduled for March 2, 2021 8:00 AM - March 2, 2021 12:00 PM

Schedule

March 2, 2021 9:00AM - 3:00PM EST
March 2, 2021 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) & Data Center Switchover (ME1>SY3) . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Sydney data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Sydney IP address of 199.59.67.235. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Sydney egress email server IP address of 199.59.67.235. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 2, 2021 10:00AM - 11:00AM EST
March 2, 2021 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial JP environment (TY6 and OS1 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Schedule

March 2, 2021 10:00PM - March 3, 2021 4:00AM EST
March 3, 2021 3:00AM - March 3, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for VZMM. . DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our VZMM Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the VZMM Dallas IP address 135.84.171.205. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.205. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 3, 2021 6:00AM - 8:00AM EST
March 3, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate ME1 IPSec Tunnel within Melbourne (ME1). . SERVICE IMPACT: A brief drop will be noticed as the IPSec tunnel is being switched over to the new one which has been pre-configured. Sydney will be handling recordings as expected. This is intended to be as short as possible.

Schedule

March 3, 2021 10:00AM - 4:00PM EST
March 3, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.143. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over.In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.143. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 3, 2021 3:00PM - 6:00PM EST
March 3, 2021 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Frankfurt (FR1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

Schedule

March 3, 2021 10:00PM - March 4, 2021 6:00AM EST
March 4, 2021 3:00AM - March 4, 2021 11:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States, Sandbox - United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to perform a data migration of the shared DBS to a dedicated PaaS DBS server. . SERVICE IMPACT: During this maintenance (PaaS DBS Migration) the Enhanced Call Center Reports (ECCR) will not be available during some instances. . NOTE: This Maintenance Activity was previously sheduled for: Feb 15, 2021 10:00 PM EST - Feb 16, 2021 6:00 AM EST This Maintenance Activity has been rescheduled for: Mar 3, 2021 10:00 PM EST - Mar 4, 2021 6:00 AM EST

Schedule

March 3, 2021 10:00PM - March 4, 2021 4:00AM EST
March 4, 2021 3:00AM - March 4, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). , BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our BC Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address 135.84.171.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 4, 2021 9:10AM - 11:10AM EST
March 4, 2021 2:10PM - 4:10PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing. The IPs are documented in the Firewall specification (i.e. the "Cisco Webex Calling and Cisco BroadCloud for Carriers - Firewall, Security and Network considerations available on Xchange") Customers are requested to review the Firewall IP configurations and confirm the below ranges are present: . 199.59.64.237 199.59.67.237 . For addtional details and the Port information, the below firewall specification should be referred. . Xchange firewall spec reference: https://xchange.broadsoft.com/firewallreq . AND the below link: . https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing.

Schedule

March 4, 2021 10:00AM - 4:00PM EST
March 4, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and Data Center Switchover (OS1>TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Tokyo data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Tokyo IP address of 135.84.169.150. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Tokyo egress email server IP address of 135.84.169.150. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 4, 2021 3:00PM - 4:00PM EST
March 4, 2021 8:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial EU environment (FR4 and LD5 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Schedule

March 4, 2021 5:00PM - 10:00PM EST
March 4, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on London Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.

Schedule

March 4, 2021 5:00PM - 10:00PM EST
March 4, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.

Schedule

March 4, 2021 10:00PM - March 5, 2021 4:00AM EST
March 5, 2021 3:00AM - March 5, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to VR1. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our CA Vancouver data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the CA Vancouver IP address 135.84.174.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Vancouver egress email server IP address of 135.84.174.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

March 5, 2021 10:00PM - March 6, 2021 7:00AM EST
March 6, 2021 3:00AM - March 6, 2021 12:00PM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

United States, Beta Environment

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance that will impact onto services from our CH3 datacenter. . SERVICE IMPACT: During this maintenance activity services will move to our redundant site however a small interruption may occur during the migration. This will affect all services within the site for Beta and Commercial environments.

Schedule

March 8, 2021 4:30AM - 5:30AM EST
March 8, 2021 9:30AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco WebexCalling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial CA environment (TR2 and VR1 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Schedule

March 9, 2021 4:30AM - 5:30AM EST
March 9, 2021 9:30AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the US environment (DA3 and CH3 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.

Schedule

March 9, 2021 3:00PM - 6:00PM EST
March 9, 2021 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within London (LD5). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

Schedule

March 11, 2021 5:00AM - 7:00AM EST
March 11, 2021 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Tokyo (TY6). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.

History (Last 7 days)

Description

DESCRIPTION: The Cisco Network Engineering Team will be replacing Core Switches within the Dallas (DA3) Data Center. . SERVICE IMPACT: During this Demand Maintenance Activity there will be an outage for this site that will impact all services within the site for BETA/Commercial environments. . NOTE: This Demand Maintenance was previously scheduled for Feb 19, 2021 10:00 PM EST - Feb 20, 2021 7:00 AM EST but has been reschedued for Feb 26, 2021 10:00 PM EST - Feb 27, 2021 7:00 AM EST


Components

BroadCloud/Webex Calling


Locations

United States, Beta Environment


Schedule

February 26, 2021 10:00PM - February 27, 2021 7:00AM EST
February 27, 2021 3:00AM - February 27, 2021 12:00PM UTC



February 26, 2021 10:00PM EST
February 27, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 27, 2021 7:00AM EST
February 27, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 25, 2021 5:00PM - February 25, 2021 10:00PM EST
February 25, 2021 10:00PM - February 26, 2021 3:00AM UTC



February 25, 2021 5:00PM EST
February 25, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 10:00PM EST
February 26, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was originally scheduled for February 18, 2021 9:00 AM - February 18, 2021 1:00 PM but has been rescheduled for February 25, 2021 8:00 AM - February 25, 2021 12:00 PM


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

February 25, 2021 8:00AM - February 25, 2021 12:00PM EST
February 25, 2021 1:00PM - February 25, 2021 5:00PM UTC



February 25, 2021 8:00AM EST
February 25, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 12:00PM EST
February 25, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial AU environment (ME1 and SY3 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

February 25, 2021 10:00AM - February 25, 2021 11:00AM EST
February 25, 2021 3:00PM - February 25, 2021 4:00PM UTC



February 25, 2021 10:00AM EST
February 25, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 11:00AM EST
February 25, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00AM but has been rescheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC



February 24, 2021 9:00PM EST
February 25, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 1:00AM EST
February 25, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00 AM but has been recheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC



February 24, 2021 9:00PM EST
February 25, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 1:00AM EST
February 25, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

February 24, 2021 10:00PM - February 25, 2021 12:01AM EST
February 25, 2021 3:00AM - February 25, 2021 5:01AM UTC



February 24, 2021 10:00PM EST
February 25, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 12:01AM EST
February 25, 2021 5:01AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to LD5. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our London data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the London IP address of 185.115.196.155. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the London egress email server IP address of 185.115.196.155. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 24, 2021 4:00PM - February 24, 2021 10:00PM EST
February 24, 2021 9:00PM - February 25, 2021 3:00AM UTC



February 24, 2021 4:00PM EST
February 24, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

February 24, 2021 10:00PM EST
February 25, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was originally scheduled for February 17, 2021 5:00 PM - February 17, 2021 9:00 PM but has been rescheduled for February 24, 2021 4:00 PM - February 24, 2021 8:00 PM


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 24, 2021 4:00PM - February 24, 2021 8:00PM EST
February 24, 2021 9:00PM - February 25, 2021 1:00AM UTC



February 24, 2021 4:00PM EST
February 24, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

February 24, 2021 8:00PM EST
February 25, 2021 1:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy Rialto Maintenance Patch 22.9.1.2 (AU) (Standby) . SERVICE IMPACT: Call processing should be unaffected. The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. . No impact to order processing is expected to incur from this maintenance.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

February 24, 2021 10:00AM - February 24, 2021 11:00AM EST
February 24, 2021 3:00PM - February 24, 2021 4:00PM UTC



February 24, 2021 4:56PM EST
February 24, 2021 9:56PM UTC
[Update] Scheduled maintenance is starting.

February 24, 2021 4:56PM EST
February 24, 2021 9:56PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

February 24, 2021 9:00AM - February 24, 2021 1:00PM EST
February 24, 2021 2:00PM - February 24, 2021 6:00PM UTC



February 24, 2021 9:00AM EST
February 24, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

February 24, 2021 1:00PM EST
February 24, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Melbourne. . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible. . NOTE: This Maintenance was previously scheduled for : Feb 11, 2021 10:30 AM EST - Feb 11, 2021 1:30 PM EST Feb 17, 2021 10:30 AM EST - Feb 17, 2021 1:30 PM EST However, due to unforseen circumstances, it has now been rescheduled for: Feb 23, 2021 10:00 AM EST - Feb 23, 2021 1:00 PM EST


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

February 23, 2021 10:00AM - February 23, 2021 1:00PM EST
February 23, 2021 3:00PM - February 23, 2021 6:00PM UTC



February 23, 2021 10:00AM EST
February 23, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 23, 2021 1:00PM EST
February 23, 2021 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy to standby side . SERVICE IMPACT: The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. No impact to order processing and Call Processing should be unaffected. . NOTE: This Maintenance Activity was previously scheduled for February 16, 2021 10:00 AM - February 16, 2021 11:00 AM but has been rescheduled for: February 23, 2021 10:00 AM - February 23, 2021 11:00 AM


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

February 23, 2021 10:00AM - February 23, 2021 11:00AM EST
February 23, 2021 3:00PM - February 23, 2021 4:00PM UTC



February 23, 2021 10:00AM EST
February 23, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 23, 2021 11:00AM EST
February 23, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

February 22, 2021 11:00PM - February 23, 2021 4:00AM EST
February 23, 2021 4:00AM - February 23, 2021 9:00AM UTC



February 22, 2021 11:00PM EST
February 23, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

February 23, 2021 4:00AM EST
February 23, 2021 9:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: UC-One Client MAINTENANCE TYPE: Emergency DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be removing support for UC-One Communicator Desktop Clients older than 22.7.0. This applies to both Branded or Unbranded versions of the Communicator Desktop clients. Affected Infrastructure Components: BroadCloud Carrier - UC-One Communicator Desktop Clients older than 22.7.0 Communicator Desktop for Windows older than 22.7.0 Communicator Desktop for Mac older than 22.7.0 Communicator Desktop for Windows (S4B Version) older than 22.7.0 SERVICE IMPACTS: Customers using Communicator Desktop Clients older than 22.7.0 must upgrade to the latest version of the client (22.9.18 or higher) prior to the scheduled maintenance window per region in order to preserve services. The latest client versions can be downloaded from the End User – Calling User Portal (CUP). If you do not know how to access CUP, please contact your Service Provider Support Team. There is NO workaround for this Requirement. Ref.: CLOUD-02790


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 22, 2021 6:00PM - February 22, 2021 6:30PM EST
February 22, 2021 11:00PM - February 22, 2021 11:30PM UTC



February 22, 2021 11:26PM EST
February 23, 2021 4:26AM UTC
[Update] Scheduled maintenance is starting.

February 22, 2021 11:26PM EST
February 23, 2021 4:26AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Communicator Desktop MAINTENANCE TYPE: Emergency Removing Support for Older Communicator Desktop client versions (Older than 22.7.0) in order to maintain Cisco security requirements - This maintenance activity does NOT APPLY to the UC-One Carrier Connect Mobile/Tablet clients DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be removing support for UC-One Communicator Desktop Clients older than 22.7.0. This applies to both Branded or Unbranded versions of the Communicator Desktop clients. Affected Infrastructure Components: BroadCloud Carrier - UC-One Communicator Desktop Clients older than 22.7.0 Communicator Desktop for Windows older than 22.7.0 Communicator Desktop for Mac older than 22.7.0 Communicator Desktop for Windows (S4B Version) older than 22.7.0 Locations: North America, Canada, EMEA, APAC SERVICE IMPACTS: Customers using Communicator Desktop Clients older than 22.7.0 must upgrade to the latest version of the client (22.9.18 or higher) prior to the scheduled maintenance window per region in order to preserve services. The latest client versions can be downloaded from the End User – Calling User Portal (CUP). If you do not know how to access CUP, please contact your Service Provider Support Team. There is NO workaround for this Requirement. Ref.: CLOUD-20787


Components

BroadCloud/Webex Calling


Locations

Australia, Canada, Europe, Japan, United States, Dedicated


Schedule

February 22, 2021 10:00PM - February 22, 2021 10:30PM EST
February 23, 2021 3:00AM - February 23, 2021 3:30AM UTC



February 22, 2021 11:16PM EST
February 23, 2021 4:16AM UTC
[Update] Scheduled maintenance is starting.

February 22, 2021 11:16PM EST
February 23, 2021 4:16AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and Data Center Switchover from CH3 to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.143. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over.In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.143. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

February 22, 2021 10:00AM - February 22, 2021 4:00PM EST
February 22, 2021 3:00PM - February 22, 2021 9:00PM UTC



February 22, 2021 10:00AM EST
February 22, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 22, 2021 4:00PM EST
February 22, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE TYPE: Demand . DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and remain on Chicago data center due to the Dallas datacenter hardware maintenance being postponed. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . NOTE: There will be NO Data Center Switchover during this Maintenance Activity as previously advised on 02/08/2021.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

February 22, 2021 10:00AM - February 22, 2021 4:00PM EST
February 22, 2021 3:00PM - February 22, 2021 9:00PM UTC



February 22, 2021 10:00AM EST
February 22, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 22, 2021 4:00PM EST
February 22, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.1.2 patch) . Patch is to roll out updated REP and RSB components. Deploy to standby side . SERVICE IMPACT: The Release 22.9.1.2 patch set will be applied to the applicable servers. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be available during this time. The Rialto Enterprise Portal and MyPhone will be restarted, downtime is expected to be less than 5 minutes. No impact to order processing and Call Processing should be unaffected. . NOTE: This Maintenance Activity was previously scheduled for: February 15, 2021 10:00 AM - February 15, 2021 11:00 AM but has been rescheduled for: February 22, 2021 10:00 AM - February 22, 2021 11:00 AM


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

February 22, 2021 10:00AM - February 22, 2021 11:00AM EST
February 22, 2021 3:00PM - February 22, 2021 4:00PM UTC



February 22, 2021 10:00AM EST
February 22, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 22, 2021 11:00AM EST
February 22, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.