Header Image
All Systems Operational

Updated a few seconds ago

Please be aware that Webex Calling services have moved to the https://status.webex.com. Please update your links to ensure you continue to receive maintenance and incident updates.

0

Active Incidents

0

Active Maintenances

47

Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (AU) - CLOUD-25987 Planned Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (CA) - CLOUD-25988 Planned Maintenance

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EU) - CLOUD-25989Planned Maintenance

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EUN) - CLOUD-25990Planned Maintenance

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Upgrade Yealink T33G devices to latest firmware v86 firmware in CA - CLOUD-27908Planned Maintenance

Schedule

April 18, 2022 10:30PM - 10:35PM EDT
April 19, 2022 2:30AM - 2:35AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: updating the firmware on Yealink T33G devices to the latest build. SERVICE IMPACT: WxC Carrier Yealink T33G phones would need to be manually restarted to force an upgrade to the new firmware.
[WxC US] - DA3 DMS Virtual Server Migration (mediatrix.sipflash.com)Planned Maintenance

Schedule

June 22, 2022 5:00AM - 6:00AM EDT
June 22, 2022 9:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering are working to migrate the load balancer VIP for mediatrix.sipflash.com in Dallas. SERVICES: Webex Carrier - Mediatrix devices only There may be a brief blip in service for provisioning/web services for this device during this time, the Chicago VIP will be available throughout so we expect impact to be minimal.
[WxC US] WxC Carrier - Service Migration from NY1 to JFK - CLOUD-28898Planned Maintenance

Schedule

August 15, 2022 4:00AM - 8:00AM EDT
August 15, 2022 8:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating Webex Carrier traffic, originating from SIP Trunking PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.
[WxC EU] Renew TLS Certificates hosted on London (LD5) Oracle Access SBC Cluster (CLOUD-29789)Planned Maintenance

Schedule

August 15, 2022 4:00PM - 5:00PM EDT
August 15, 2022 8:00PM - 9:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: WxC Infrastructure Engineering Team will be performing work to renew the SSL Certificate on Hybrid SBC cluster in London LD5 DC which will impact the encrypted services for Webex Calling Carrier product offering. SERVICE IMPACT: We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections.
[CA] R22 Monthly Patching & RI Updates - CHG0393012 Planned Maintenance

Schedule

August 15, 2022 8:00PM - August 16, 2022 1:00AM EDT
August 16, 2022 12:00AM - August 16, 2022 5:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
BETA - Rialto Release 22.10.8.1 (BETA) & Data Center Switchover (DA3>CH3) (CLOUD-29870)Planned Maintenance

Schedule

August 15, 2022 11:00PM - August 16, 2022 5:00AM EDT
August 16, 2022 3:00AM - August 16, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Beta Environment (BETA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Chicago (CH3). SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
[EUN] R22 Monthly Patching & RI Updates - CHG0393018Planned Maintenance

Schedule

August 16, 2022 3:00PM - 8:00PM EDT
August 16, 2022 7:00PM - 12:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
[WxC EU] Renew TLS Certificates hosted on Frankfurt (FR4) Oracle Access SBC Cluster (CLOUD-29790)Planned Maintenance

Schedule

August 16, 2022 4:00PM - 5:00PM EDT
August 16, 2022 8:00PM - 9:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: WxC Infrastructure Engineering Team will be performing work to renew the SSL Certificate on Hybrid SBC cluster in Frankfurt FR4 DC which will impact the encrypted services for Webex Calling Carrier product offering. SERVICE IMPACT: We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections.
[WxC-EU] Rialto Release 22.10.8.1 (EU) & Data Center Switchover (LD5>FR4)-CLOUD-29841Planned Maintenance

Schedule

August 16, 2022 4:00PM - 10:00PM EDT
August 16, 2022 8:00PM - 2:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Maintenance on api-us interfaces on DA3 Edge DevicesPlanned Maintenance

Schedule

August 17, 2022 2:00AM - 4:00AM EDT
August 17, 2022 6:00AM - 8:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Maintenance will be performed on DA3 Edge Devices for api-us.bcld.webex.com interface. While no service impact is expected, we would like to inform our customers for any unexpected occasion.
Maintenance on VZ and XO Apps interfaces on DA3 Edge Devices (CLOUD-29910)Planned Maintenance

Schedule

August 17, 2022 3:00AM - 5:00AM EDT
August 17, 2022 7:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Maintenance will be performed on apps related interfaces on or DA3 Edge devices. SERVICE IMPACT: While no service impact is expected, we would like to inform our customers for any unexpected occasion.
[EU] R22 Monthly Patching & RI Updates - CHG0393019Planned Maintenance

Schedule

August 17, 2022 3:00PM - 8:00PM EDT
August 17, 2022 7:00PM - 12:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
Maintenance on api-us interfaces on CH3 Edge DevicesPlanned Maintenance

Schedule

August 18, 2022 2:00AM - 4:00AM EDT
August 18, 2022 6:00AM - 8:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Maintenance will be performed on CH3 Edge Devices for api-us.bcld.webex.com interface. While no service impact is expected, we would like to inform our customers for any unexpected occasion.
Maintenance on VZ and XO Apps interfaces on CH3 Edge Devices (CLOUD-29909)Planned Maintenance

Schedule

August 18, 2022 3:00AM - 5:00AM EDT
August 18, 2022 7:00AM - 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Maintenance will be performed on apps related interfaces on or CH3 Edge devices. SERVICE IMPACT: While no service impact is expected, we would like to inform our customers for any unexpected occasion.
[AU] R22 Monthly Patching & RI Updates - CHG0393020Planned Maintenance

Schedule

August 18, 2022 6:00AM - 11:00AM EDT
August 18, 2022 10:00AM - 3:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
[WxC-EUN] - Rialto Release 22.10.8.1 (EUN) - Switchover (AMS>FR2) - CLOUD-29844Planned Maintenance

Schedule

August 18, 2022 4:00PM - 10:00PM EDT
August 18, 2022 8:00PM - 2:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Frankfurt (FR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US - Cisco DECT DBS210 & DBS110 User Passwords Conversion to Colon Format - CLOUD-29968Planned Maintenance

Schedule

August 18, 2022 10:00PM - 1:00AM EDT
August 19, 2022 2:00AM - 5:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Cisco DECT DBS-110 and DBS-210 User Level Password format update! The Cisco DECT base station CSDL password rules introduced in firmware version 5.01 is affecting the MAC-based user password scheme. One of the new rules does not allow more than two sequential characters (e.g. 123, abc). MAC addresses can have that scenario and we have a manufacture MAC that starts with D4789Bxxxxxx so the 789 in this instance is seen as invalid and the password is not applied. This was introduced in v4.80 and carried into v5.01. User-level web GUI access is required to allow customers to add or remove handsets. To remedy this, we will convert the passwords to a colon format to satisfy the password rules but keep the passwords unique. The current lower case MAC format will be replaced with a lower case colon separated MAC format. An example of the new colon-separated MAC format is d4:78:9b:12:34:56. SERVICE IMPACT: WxC Carrier Cisco DECT DBS-110 and DBS-210 base stations would need to be manually resync'd or restarted to force an update to the new password format. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Upgrade Yealink T5x devices to latest firmware in AU (CLOUD-29815)Planned Maintenance

Schedule

August 22, 2022 7:30AM - 9:30AM EDT
August 22, 2022 11:30AM - 1:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: This will be done by updating the firmware tags for "Yealink T5x" devices. APP_VERSION_T53W - 96.86.0.109 APP_VERSION_T54W - 96.86.0.109 APP_VERSION_T57W - 96.86.0.109 APP_VERSION_T58V - 58.84.0.220 SERVICE IMPACT: WxC Carrier Yealink T5xW phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
Upgrade Yealink T5x devices to latest firmware in EUN (CLOUD-29817)Planned Maintenance

Schedule

August 22, 2022 7:30PM - 9:30PM EDT
August 22, 2022 11:30PM - 1:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: This will be done by updating the firmware tags for "Yealink T5x" devices. APP_VERSION_T53W - 96.86.0.109 APP_VERSION_T54W - 96.86.0.109 APP_VERSION_T57W - 96.86.0.109 APP_VERSION_T58V - 58.84.0.220 SERVICE IMPACT: WxC Carrier Yealink T5xW phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
[US] R22 Monthly Patching & RI Updates - CHG0393025Planned Maintenance

Schedule

August 22, 2022 8:00PM - August 23, 2022 2:00AM EDT
August 23, 2022 12:00AM - August 23, 2022 6:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
Upgrade Yealink T5x devices to latest firmware in EU (CLOUD-29816)Planned Maintenance

Schedule

August 22, 2022 8:30PM - 10:30PM EDT
August 23, 2022 12:30AM - 2:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: This will be done by updating the firmware tags for "Yealink T5x" devices. APP_VERSION_T53W - 96.86.0.109 APP_VERSION_T54W - 96.86.0.109 APP_VERSION_T57W - 96.86.0.109 APP_VERSION_T58V - 58.84.0.220 SERVICE IMPACT: WxC Carrier Yealink T5xW phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
WxC Carrier - NY1 Service Shutdown - Phase 01 (US) - CLOUD-29202Planned Maintenance

Schedule

August 23, 2022 4:00AM - 7:00AM EDT
August 23, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to WxC Carrier services provisioned on the old SBC cluster homed in New York Edge PoP. To ensure continuity of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets.
WxC Carrier - NY1 Service Shutdown - Phase 04 (US) - CLOUD-29244Planned Maintenance

Schedule

August 23, 2022 4:00AM - 7:00AM EDT
August 23, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to WxC Carrier services provisioned on the old SBC cluster homed in New York Edge PoP. To ensure continuity of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets.
[WxC-JP]- Rialto Release 22.10.8.1 (JP) & Data Center Switchover (TY6>OS1) - CLOUD-29845Planned Maintenance

Schedule

August 23, 2022 10:00AM - 4:00PM EDT
August 23, 2022 2:00PM - 8:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.
Upgrade Yealink T5x devices to latest firmware in CA (CLOUD-29818)Planned Maintenance

Schedule

August 23, 2022 9:30PM - 11:30PM EDT
August 24, 2022 1:30AM - 3:30AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: This will be done by updating the firmware tags for "Yealink T5x" devices. APP_VERSION_T53W - 96.86.0.109 APP_VERSION_T54W - 96.86.0.109 APP_VERSION_T57W - 96.86.0.109 APP_VERSION_T58V - 58.84.0.220 SERVICE IMPACT: WxC Carrier Yealink T5xW phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
US/BC - Rialto Release 22.10.8.1 (US/BC) & Data Center Switchover (DA3>CH3) - CLOUD-29871Planned Maintenance

Schedule

August 23, 2022 11:00PM - August 24, 2022 5:00AM EDT
August 24, 2022 3:00AM - August 24, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US/XO - Rialto Release 22.10.8.1 (US/XO) & Data Center Switchover (DA3>CH3) - CLOUD-29872Planned Maintenance

Schedule

August 23, 2022 11:00PM - August 24, 2022 5:00AM EDT
August 24, 2022 3:00AM - August 24, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
[JP] R22 Monthly Patching & RI Updates - CHG0393026Planned Maintenance

Schedule

August 24, 2022 6:00AM - 11:00AM EDT
August 24, 2022 10:00AM - 3:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
Fed Prod - Rialto Release 22.10.8.1 (US/FED) & Data Center Switchover (DA3>CH3) (CLOUD-29846)Planned Maintenance

Schedule

August 24, 2022 10:00PM - August 25, 2022 4:00AM EDT
August 25, 2022 2:00AM - August 25, 2022 8:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US/VZMM - Rialto Release 22.10.8.1 (US/VZMM) & Data Center Switchover (DA3>CH3) - CLOUD-29873Planned Maintenance

Schedule

August 24, 2022 11:00PM - August 25, 2022 5:00AM EDT
August 25, 2022 3:00AM - August 25, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
CA - Rialto Release 22.10.8.1 (CA) & Data Center Switchover (VR1>TR2) CLOUD-29874Planned Maintenance

Schedule

August 24, 2022 11:00PM - August 25, 2022 5:00AM EDT
August 25, 2022 3:00AM - August 25, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Toronto (TR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
CA - Rialto Release 22.10.8.1 (CA) & Data Center Switchover (VR1>TR2) - CLOUD-29874Planned Maintenance

Schedule

August 24, 2022 11:00PM - August 25, 2022 5:00AM EDT
August 25, 2022 3:00AM - August 25, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Toronto (TR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Upgrade Yealink T33G and T4xU Device to latest v86 firmware in AU -CLOUD-29819Planned Maintenance

Schedule

August 25, 2022 7:30AM - 9:30AM EDT
August 25, 2022 11:30AM - 1:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

Upgrading the Yealink T33G and T4xU Device firmware to latest v86. APP_VERSION_T4XU -> 108.86.0.108 APP_VERSION_T33G -> 124.86.0.108 Yealink v86 new features introduced TLS 1.2 support New Quovadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xU phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
[WxC-AU] Rialto Release 22.10.8.1 (AU) & Data Center Switchover (ME1>SY3) - CLOUD-29847Planned Maintenance

Schedule

August 25, 2022 9:00AM - 3:00PM EDT
August 25, 2022 1:00PM - 7:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.8.1) and switch the active datacenter to: Sydney (SY3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Upgrade Yealink T33G and T4xU Device to latest v86 firmware in EUN - CLOUD-29820Planned Maintenance

Schedule

August 25, 2022 7:31PM - 9:31PM EDT
August 25, 2022 11:31PM - 1:31AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

Upgrading the Yealink T33G and T4xU Device firmware to latest v86. APP_VERSION_T4XU -> 108.86.0.108 APP_VERSION_T33G -> 124.86.0.108 Yealink v86 new features introduced TLS 1.2 support New Quovadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xU phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Upgrade Yealink T33G and T4xU Device to latest v86 firmware in EU - CLOUD-29821Planned Maintenance

Schedule

August 25, 2022 8:34PM - 10:34PM EDT
August 26, 2022 12:34AM - 2:34AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

Upgrading the Yealink T33G and T4xU Device firmware to latest v86. APP_VERSION_T4XU -> 108.86.0.108 APP_VERSION_T33G -> 124.86.0.108 Yealink v86 new features introduced TLS 1.2 support New Quovadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xU phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links https://carrier.webex.com/webex-calling-carrier-announcements/
CH3 Core gateway migration (CLOUD-29937)Planned Maintenance

Schedule

August 25, 2022 11:00PM - August 26, 2022 4:00AM EDT
August 26, 2022 3:00AM - August 26, 2022 8:00AM UTC

Components

Webex Calling for Carriers, BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Description

DESCRIPTION: Engineering will be working to migrate internal core gateways to new hardware. SERVICE IMPACT: Disruption to service in Chicago will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Dallas will be available to take calling traffic throughout the maintenance. Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN
Upgrade Yealink T4xS Device to latest v84 firmware in AUPlanned Maintenance

Schedule

August 29, 2022 8:07AM - 10:07AM EDT
August 29, 2022 12:07PM - 2:07PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

Upgrading the Yealink T4xS Device firmware to latest v84. APP_VERSION_T41S -> 66.84.0.139 APP_VERSION_T42S -> 66.84.0.139 APP_VERSION_T46S -> 66.84.0.139 APP_VERSION_T48S -> 66.84.0.139 Yealink v84 new features introduced TLS 1.2 support New Quovadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xS phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
EUN - Upgrade Yealink T4xS Device to latest v84 firmware - CLOUD-29824 Planned Maintenance

Schedule

August 29, 2022 7:30PM - 10:30PM EDT
August 29, 2022 11:30PM - 2:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Upgrading the Yealink T4xS Device firmware to the latest v84. APP_VERSION_T41S -> 66.84.0.139 APP_VERSION_T42S -> 66.84.0.139 APP_VERSION_T46S -> 66.84.0.139 APP_VERSION_T48S -> 66.84.0.139 Yealink v84 new features introduced TLS 1.2 support New QuoVadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xS phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
EU - Upgrade Yealink T4xS Device to latest v84 firmware - CLOUD-29826Planned Maintenance

Schedule

August 29, 2022 8:30PM - 11:30PM EDT
August 30, 2022 12:30AM - 3:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Upgrading the Yealink T4xS Device firmware to the latest v84. APP_VERSION_T41S -> 66.84.0.139 APP_VERSION_T42S -> 66.84.0.139 APP_VERSION_T46S -> 66.84.0.139 APP_VERSION_T48S -> 66.84.0.139 Yealink v84 new features introduced TLS 1.2 support New QuoVadis certificate support for enhanced security for provisioning and sip transport. Bug fixes SERVICE IMPACT: Yealink T4xS phones would need to be manually resync'd or restarted to force an upgrade to the new firmware.
WxC Carrier - NY1 Service Shutdown - Phase 05 (US) - CLOUD-29246Planned Maintenance

Schedule

August 30, 2022 4:00AM - 7:00AM EDT
August 30, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to WxC Carrier services provisioned on the old SBC cluster homed in New York Edge PoP. To ensure continuity of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets.
WxC Carrier - NY1 Service Shutdown - Phase 07 (US) - CLOUD-29248Planned Maintenance

Schedule

August 30, 2022 4:00AM - 7:00AM EDT
August 30, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to WxC Carrier services provisioned on the old SBC cluster homed in New York Edge PoP. To ensure continuity of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets.
WxC Carrier/SP/VAR - NY1 Service Shutdown - Phase 06 (US) - CLOUD-29247Planned Maintenance

Schedule

September 6, 2022 4:00AM - 7:00AM EDT
September 6, 2022 8:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to WxC services provisioned on the old SBC cluster homed in New York Edge PoP. To ensure continuity of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets.

History (Last 7 days)

WxC EUN - Upgrade SSE/MSE in Canary To August 9th 2022 ReleasePlanned Maintenance

Description

DESCRIPTION: BroadCloud EUN Maintenance: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in Frankfurt and Amsterdam Canary. This maintenance will be to upgrade the SBC resources to the newer software version released on August 9th, 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. SERVICE IMPACT: Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC


Components

Webex Calling for Carriers


Locations

Europe Native (EUN)


Schedule

August 12, 2022 10:00AM - August 12, 2022 2:00PM EDT
August 12, 2022 2:00PM - August 12, 2022 6:00PM UTC


August 12, 2022 10:00AM EDT
August 12, 2022 2:00PM UTC
[Update] Scheduled maintenance is starting.

August 12, 2022 2:00PM EDT
August 12, 2022 6:00PM UTC
[Update] Scheduled maintenance is complete.
PaaS - Controlled Reboot of CH3 Public Access SBC Cluster - CLOUD-29957Planned Maintenance

Description

DESCRIPTION: US SBC Maintenance - CH3 DC: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Chicago CH3 Data Center. The CH3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. SERVICE IMPACT: The SBCs are deployed as highly available (HA) pairs, and the reboot process is designed to minimize the impact on service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the new active unit of the HA pair.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States (US)


Schedule

August 12, 2022 4:30AM - August 12, 2022 7:30AM EDT
August 12, 2022 8:30AM - August 12, 2022 11:30AM UTC


August 12, 2022 4:30AM EDT
August 12, 2022 8:30AM UTC
[Update] Scheduled maintenance is starting.

August 12, 2022 7:30AM EDT
August 12, 2022 11:30AM UTC
[Update] Scheduled maintenance is complete.
[WxC US] NY2 - Oracle SBC Access Edge PoP configuration update for encrypted voice services (CLOUD-29944)Planned Maintenance

Description

DESCRIPTION: The WxC Infrastructure Engineering Team will be performing work to update SBC configuration for encrypted voice services on the Access SBC clusters in NY2 Data Center. SERVICE IMPACT: We are not expecting service impacts for any of the calls services traversing this platform.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

August 10, 2022 4:00AM - August 10, 2022 5:00AM EDT
August 10, 2022 8:00AM - August 10, 2022 9:00AM UTC


August 10, 2022 4:00AM EDT
August 10, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

August 10, 2022 5:00AM EDT
August 10, 2022 9:00AM UTC
[Update] Scheduled maintenance is complete.
[WxC US] WxC Carrier/SP/VAR - Service Migration from NY1 to JFK - CLOUD-28897Planned Maintenance

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating Webex Calling traffic, originating from hosted endpoints & clients homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

August 8, 2022 4:00AM - August 8, 2022 8:00AM EDT
August 8, 2022 8:00AM - August 8, 2022 12:00PM UTC


August 8, 2022 4:00AM EDT
August 8, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

August 8, 2022 8:00AM EDT
August 8, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.