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Active Incident

Updated a minute ago

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Incident Status

Partial Service Disruption

Components

BroadSoft CC-One

Locations

North America



February 21, 2018 12:41PM EST
February 21, 2018 5:41PM UTC
[Identified] Please be aware that our alerting systems have made us aware of a critical issue with the call processing service at this time. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

February 21, 2018 12:53PM EST
February 21, 2018 5:53PM UTC
[Monitoring] Please note that our engineers have identified issues with the circuits provided by our primary carrier ( Century Link) in Los Angeles(LAX) and moved all inbound traffic to the voice POP and circuits in New York (JFK ) to temporarily address this issue. We have also opened a critical ticket with our carrier to identify and address the root cause of this problem

February 21, 2018 1:33PM EST
February 21, 2018 6:33PM UTC
[Monitoring] Please note that while the issue stands addressed after 100% of inbound traffic was routed to CC-One voice POPs in New York, we are still waiting for the PSTN carrier vendor to revert with a status on the health of the circuits in Los Angeles.

February 21, 2018 3:16PM EST
February 21, 2018 8:16PM UTC
[Monitoring] As of 12:14 PST, we have received a confirmation from the carrier that this issue with PSTN voice routing at Los Angeles has been resolved. Our Voice engineers are currently performing verification tests and we will revert with further updates in the next 60 minutes

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

BroadCloud with UC-One (Carrier Solution)

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

UC-One SaaS

North America

Operational

BroadSoft Team-One

Europe

Operational

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Partial Service Disruption

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Schedule

February 23, 2018 4:30AM - February 25, 2018 7:30PM EST
February 23, 2018 9:30AM - February 26, 2018 12:30AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Japan

Description

メンテナンスのご案内 定期メンテナンス 作業時間: 2018年2月23日 18:30PM - 2018年2月26日 09:30AM 日本標準時 メンテナンス通知: プロビジョニング メンテナンス種類:定期メンテナンス 説明: ブロードソフトジャパンにて、ビリングサーバーの定期メンテナンスを実施させていただきます。 サービス影響: 通話処理については影響はございませんが、メンテナンス時間中はサービスプロバイダーポータル、及びプロビジョニング処理が使用いただけなくなります。 ご不便をお掛けいたしますが、何卒ご了承ください。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION Scheduled Maintenance Maintenance Schedule: February 23rd, 2018 18:30PM - February 26th, 2018 09:30AM JST MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is patching BSJ Billing Server. SERVICE IMPACT: None or Call processing is not affected however Service Provider Portals and Provisioning will be unavailable during the maintenance.

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Japan




February 19, 2018 4:47AM EST
February 19, 2018 9:47AM UTC
[Investigating] ソフトバンク社の障害に伴い、ただいまブロードソフトジャパン提供のフリーダイヤル番号についてつながりづらい事象がおきております。 下記の外部リンクにて状況を確認いただけます。 https://www.softbank.jp/mobile/info/personal/important/20180219-14/ Broadsoft Japan toll-free service is currently experiencing intermittent service due to upstream carrier, SoftBank, outage currently in progress. https://www.softbank.jp/mobile/info/personal/important/20180219-14/

February 19, 2018 8:22AM EST
February 19, 2018 1:22PM UTC
[Resolved] 本障害について、現在復旧し正常に稼動していることをお知らせいたします。 この度はご迷惑をおかけし、誠に申し訳ございませんでした。 なにかお気づきの点がございましたら弊社サポートデスクまでお問い合わせください。 Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.
Team-One RDS Hot FixPlanned Maintenance

Description

This hot fix is to mainly address email sending and receiving use cases


Components

BroadSoft Team-One


Locations

North America


Schedule

February 17, 2018 11:45AM - February 17, 2018 1:00PM EST
February 17, 2018 4:45PM - February 17, 2018 6:00PM UTC



February 17, 2018 11:47AM EST
February 17, 2018 4:47PM UTC
[Update] starting deployment

February 17, 2018 1:02PM EST
February 17, 2018 6:02PM UTC
[Update] Deployment was done Sending mail and receiving mail use cases were tested All checks done and looks good

Description

MAINTENANCE NOTIFICATION: Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying the latest update to our call processing servers to resolve an issue with call queuing functionality. SERVICE IMPACT: Call processing is not expected to be affected due to the high availability configuration of the network. Service Provider Portals, Myphone, Mysite and REP may be unavailable for short periods during the work window.


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Europe


Schedule

February 16, 2018 5:00PM - February 16, 2018 6:00PM EST
February 16, 2018 10:00PM - February 16, 2018 11:00PM UTC



February 16, 2018 5:00PM EST
February 16, 2018 10:00PM UTC
[Update] Scheduled maintenance is starting.

February 16, 2018 6:00PM EST
February 16, 2018 11:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Call Center Reporting MAINTENANCE TYPE (Demand/Scheduled/Emergency): Emergency DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is patching the BroadWorks Application Server to correct an issue with Call Center reporting. SERVICE IMPACT: There should be no impact during this maintenance window.


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Australia


Schedule

February 16, 2018 10:10AM - February 16, 2018 11:10AM EST
February 16, 2018 3:10PM - February 16, 2018 4:10PM UTC



February 16, 2018 10:12AM EST
February 16, 2018 3:12PM UTC
[Update] Scheduled maintenance is starting.

February 16, 2018 11:10AM EST
February 16, 2018 4:10PM UTC
[Update] Scheduled maintenance is complete.

Description

メンテナンスのご案内 緊急メンテナンス 作業時間: 2018年2月16日 20:00PM - 2018年2月16日 20:30PM 日本標準時 メンテナンス通知: プロビジョニング メンテナンス種類:緊急 説明: 緊急メンテナンスを実施させていただきます。 サービスへの影響: 通話処理については影響はございませんが、メンテナンス中は一時的に、UCモバイルにてログイン時問題が発生する恐れがあります。 ご不便をお掛けいたしますが、何卒ご了承ください。 ご不自由をお掛けいたしますが、何卒ご了承ください。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION Emergency Maintenance Schedule: February 16th, 2018 20:00PM - February 16th, 2018 20:30PM JST MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is going to restart services server. SERVICE IMPACT: Call processing is not affected, however user registration may be momentarily impacted during maintenance. We apologize for the inconvenience it may cause.


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Japan


Schedule

February 16, 2018 6:00AM - February 16, 2018 6:30AM EST
February 16, 2018 11:00AM - February 16, 2018 11:30AM UTC



February 16, 2018 6:00AM EST
February 16, 2018 11:00AM UTC
[Update] メンテンナンスを開始致します。 Scheduled Maintenance is starting.

February 16, 2018 6:30AM EST
February 16, 2018 11:30AM UTC
[Update] メンテンナンスは終了致しました。 Scheduled Maintenance is complete.