Description

DESCRIPTION: Please be advised that Cisco will be adding 6 new IP ranges for the FQDN (activate.cisco.com) which will come into effect starting May 8, 2021. Please refer to the following article to get updated information on the change and relevant addresses to be added to any access lists. https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: None

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

May 8, 2021 12:00AM - May 8, 2021 12:02AM EDT
May 8, 2021 4:00AM - May 8, 2021 4:02AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering team will perform a controlled reboot of the Active and Standby Nodes of the Public Access Session Border Controller (SBC) cluster in the Dallas DA3 Data Center. The DA3 Access SBC cluster currently serves public Internet customers for PaaS Product. . SERVICE IMPACT: he SBCs are deployed as highly available (HA) pairs, and the reboot process is designed to minimize impact to service. The reboot will be executed on the currently Active unit of the HA Pair first, then the Standby unit. We do not expect to lose registrations and active calls as the Standby unit of the SBC cluster will take over handling this traffic.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

May 7, 2021 7:30AM - May 7, 2021 8:30AM EDT
May 7, 2021 11:30AM - May 7, 2021 12:30PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Vancouver (VR1). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

May 7, 2021 12:00AM - May 7, 2021 4:00AM EDT
May 7, 2021 4:00AM - May 7, 2021 8:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be working to migrate internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in London will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Frankfurt will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

May 6, 2021 6:00PM - May 7, 2021 12:01AM EDT
May 6, 2021 10:00PM - May 7, 2021 4:01AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate the LINX Public Peering interconnect to a new router in Equinix LD5 (London). . SERVICE IMPACT: A brief drop on that circuit may be noticed as the circuit is being moved to the new router.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

May 6, 2021 8:00PM - May 6, 2021 11:00PM EDT
May 7, 2021 12:00AM - May 7, 2021 3:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Melbourne datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Sydney datacenter during this activity. Engineering will be aiming to keep this to a minimum. . NOTE: This Scheduled Maintenance was previously scheduled for 04/22/2021 but has been rescheduled for 05/06/2021.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

May 6, 2021 8:00AM - May 6, 2021 12:00PM EDT
May 6, 2021 12:00PM - May 6, 2021 4:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

May 6, 2021 12:00AM - May 6, 2021 4:00AM EDT
May 6, 2021 4:00AM - May 6, 2021 8:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Sydney (SY3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/28/2021 but has been rescheduled for 05/05/2021.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

May 5, 2021 10:00AM - May 5, 2021 2:00PM EDT
May 5, 2021 2:00PM - May 5, 2021 6:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the TY6 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

May 5, 2021 10:00AM - May 5, 2021 1:00PM EDT
May 5, 2021 2:00PM - May 5, 2021 5:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

May 5, 2021 12:00AM - May 5, 2021 4:00AM EDT
May 5, 2021 4:00AM - May 5, 2021 8:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: London (LD5). This event has been rescheduled to 05/04/2021. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/21/2021 and then rescheduled for 04/28/2021 but has been rescheduled again for 05/04/2021. Please ignore the previous notifications stating 04/21/2021 and 04/28/2021 as the scheduled dates. Most current scheduled date is 05/04/2021.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

May 4, 2021 4:00PM - May 4, 2021 10:00PM EDT
May 4, 2021 8:00PM - May 5, 2021 2:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the OS1 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

May 4, 2021 10:00AM - May 4, 2021 1:00PM EDT
May 4, 2021 2:00PM - May 4, 2021 5:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Sydney datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Melbourne datacenter during this activity. Engineering will be aiming to keep this to a minimum. . NOTE: This Scheduled Maintenance was previously scheduled for 04/20/2021 but has been rescheduled for 05/04/2021.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

May 4, 2021 8:00AM - May 4, 2021 12:00PM EDT
May 4, 2021 12:00PM - May 4, 2021 4:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering team will perform a controlled reboot of the Active and Standby Nodes of the Public Access Session Border Controller (SBC) cluster in the Dallas DA3 Data Center. The DA3 Access SBC cluster currently serves public Internet customers for PaaS Product. . SERVICE IMPACT: In this case, a complete cluster reboot is necessary, which will result in a complete registration drop from the DA3 Access cluster. Customers using PaaS Product are expected to re-home to any other 3 geo-redundant clusters in CH3/LA2/NY1.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Schedule

May 4, 2021 4:00AM - May 4, 2021 4:30AM EDT
May 4, 2021 8:00AM - May 4, 2021 8:30AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

May 4, 2021 12:00AM - May 4, 2021 4:00AM EDT
May 4, 2021 4:00AM - May 4, 2021 8:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. This only applies to VZMM. SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

May 3, 2021 11:00PM - May 4, 2021 4:00AM EDT
May 4, 2021 3:00AM - May 4, 2021 8:00AM UTC

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Tokyo (TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/26/2021 but has been rescheduled for 05/03/2021.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

May 3, 2021 10:00AM - May 3, 2021 2:00PM EDT
May 3, 2021 2:00PM - May 3, 2021 6:00PM UTC