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Planned Maintenance In Progress

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0

Active Incidents

1

Active Maintenances

13

Upcoming Maintenances

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to reboot a network element in the Melbourne Data Center to resolve GUI interface issues on the network device. SERVICE IMPACT: No impact is expected during this maintenance. Ref.: CLOUD-9474

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

August 20, 2019 9:00AM - 11:00AM EDT
August 20, 2019 1:00PM - 3:00PM UTC



August 20, 2019 9:00AM EDT
August 20, 2019 1:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Planned Maintenance

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

August 21, 2019 12:00AM - 4:00AM EDT
August 21, 2019 4:00AM - 8:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will be re-synchronizing the secondary application server database with the primary application server database SERVICE IMPACT: During the maintenance on the Secondary Server (AS2), all database services will be handled by the Primary Server. Calls will not be affected, however, TRANSFERS, HOLD, NEW REGISTRATIONS may be affected or may experience delays during the services restart. CLOUD-9341

Schedule

August 21, 2019 10:00AM - 4:00PM EDT
August 21, 2019 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the BroadCloud platform will be upgraded to Release 22.7 Release notes will be made available for review at:  https://xchange.broadsoft.com/node/1043439 or https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: Call processing should be unaffected. All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-9242

Schedule

August 21, 2019 10:00AM - 11:00AM EDT
August 21, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance within which Cisco BroadCloud Engineering team will be performing works to upgrade the firmware on the BroadCloud Access SBC cluster, in Melbourne - Australia DC (ME1 DC), to address functional issues as well as security vulnerabilities. The targeted firmware has been tested by Cisco BroadCloud Engineering Team and deemed suitable for the production deployment. This SBC cluster currently serves Public IC and VPN customers for Cisco BroadCloud for Carrier, Webex Calling SP and Webex Calling VAR products. The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. SERVICE IMPACT: We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. This process will be repeated to get both HA units on the new version of firmware. Ref.: CLOUD-8288

Schedule

August 22, 2019 10:00AM - 11:00AM EDT
August 22, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance within which Cisco BroadCloud Engineering team will be performing works to upgrade the firmware on the BroadCloud Access SBC cluster, in Sydney - Australia DC (SY1 DC), to address functional issues as well as security vulnerabilities. The targeted firmware has been tested by Cisco BroadCloud Engineering Team and deemed suitable for the production deployment. This SBC cluster currently serves Public IC and VPN customers for Cisco BroadCloud for Carrier, Webex Calling SP and Webex Calling VAR products. The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. SERVICE IMPACT: We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. This process will be repeated to get both HA units on the new version of firmware. Ref.: CLOUD-8289

Schedule

August 22, 2019 5:00PM - 7:00PM EDT
August 22, 2019 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance within which Cisco BroadCloud Engineering team will be performing works to upgrade the firmware on the BroadCloud Access SBC cluster, in Frankfurt Germany DC (FR4 DC), to address functional issues as well as security vulnerabilities. The targeted firmware has been tested by Cisco BroadCloud Engineering Team and deemed suitable for the production deployment. This SBC cluster currently serves Public IC and VPN customers for Cisco BroadCloud for Carrier, Webex Calling SP and Webex Calling VAR products. The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. SERVICE IMPACT: We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. This process will be repeated to get both HA units on the new version of firmware. Ref.: CLOUD-9224

Schedule

August 23, 2019 5:00PM - 7:00PM EDT
August 23, 2019 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance within which Cisco BroadCloud Engineering team will be performing works to upgrade the firmware on the BroadCloud Access SBC cluster, in London United Kingdom DC (LD5 DC), to address functional issues as well as security vulnerabilities. The targeted firmware has been tested by Cisco BroadCloud Engineering Team and deemed suitable for the production deployment. This SBC cluster currently serves Public IC and VPN customers for Cisco BroadCloud for Carrier, Webex Calling SP and Webex Calling VAR products. The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. SERVICE IMPACT: We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. This process will be repeated to get both HA units on the new version of firmware. Ref.: CLOUD-9225

Schedule

August 24, 2019 9:00PM - August 25, 2019 3:00AM EDT
August 25, 2019 1:00AM - August 25, 2019 7:00AM UTC

Components

BroadCloud/Webex Calling, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6541

Schedule

August 25, 2019 10:00PM - August 26, 2019 4:00AM EDT
August 26, 2019 2:00AM - August 26, 2019 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the BroadCloud platform will be upgraded to Release 22.7 Release notes will be made available for review at:  https://xchange.broadsoft.com/node/1043439 or https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: Call processing should be unaffected. All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-9243

Schedule

August 28, 2019 12:00PM - 5:00PM EDT
August 28, 2019 4:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling, BroadSoft CJP/CC-One

Locations

Japan

Description

BroadCloud環境:Commercial 影響を受ける製品:BroadCloud Japan, メンテナンス時期: 予定時間: 2019年08月29日 01:00 AM - 2019年08月29日 06:00 AM 日本標準時 メンテナンス期間:5時間 メンテナンス種類: 一時メンテナンス 説明:弊社東京のネットワークスイッチングインフラストラクチャを大阪と一致するようにアップグレード作業を実施させていただきます。 サービスへの影響:アップグレードより予期しない問題が発生する可能性がございます。 予想されている影響範囲はPBXL電話サービス及びKDDIの電話とプロビジョニングサービスに影響が出る可能性がございます。 +++++++++++++++++++++++++++++++++++++++++ EVENT ID: CLOUD-9332 APPLICABLE PRODUCT(s): BroadCloud Environment: Commercial Affected Product: BroadCloud Japan, MAINTENANCE TIMES: Planned Times: EST: 28/8/19 12:00:00 PM GMT: 28/8/19 04:00:00 PM AEST: 29/8/19 02:00:00 AM Maintenance Duration: 5.0 hrs MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Japan, DESCRIPTION: Our network switching infrastructure in Tokyo will be upgraded to match up with Osaka. Services maybe impacted, and so a notice is being sent out as a precautionary measure, Engineering will be working to make this as minimal as possible. For PBXL, phone services maybe affected, as the SBC's are part of this network, in the event of any unexpected issues. For KDDI, phone and provisioning services maybe affected, in the event of any unexpected issues. Ref.: CLOUD-9332

Schedule

August 28, 2019 12:00PM - 5:00PM EDT
August 28, 2019 4:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling, BroadSoft CJP/CC-One

Locations

Japan

Description

BroadCloud環境:Commercial 影響を受ける製品:BroadCloud Japan, メンテナンス時期: 予定時間: 2019年08月29日 01:00 AM - 2019年08月29日 06:00 AM 日本標準時 メンテナンス期間:5時間 メンテナンス種類: 一時メンテナンス 説明:弊社東京のネットワークスイッチングインフラストラクチャを大阪と一致するようにアップグレード作業を実施させていただきます。 サービスへの影響:アップグレードより予期しない問題が発生する可能性がございます。 予想されている影響範囲はPBXL電話サービス及びKDDIの電話とプロビジョニングサービスに影響が出る可能性がございます。 +++++++++++++++++++++++++++++++++++++++++ EVENT ID: CLOUD-9332 APPLICABLE PRODUCT(s): BroadCloud Environment: Commercial Affected Product: BroadCloud Japan, MAINTENANCE TIMES: Planned Times: EST: 28/8/19 12:00:00 PM GMT: 28/8/19 04:00:00 PM AEST: 29/8/19 02:00:00 AM Maintenance Duration: 5.0 hrs MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Japan, DESCRIPTION: Our network switching infrastructure in Tokyo will be upgraded to match up with Osaka. Services maybe impacted, and so a notice is being sent out as a precautionary measure, Engineering will be working to make this as minimal as possible. For PBXL, phone services maybe affected, as the SBC's are part of this network, in the event of any unexpected issues. For KDDI, phone and provisioning services maybe affected, in the event of any unexpected issues. Ref.: CLOUD-9332

Schedule

August 29, 2019 4:00PM - 10:00PM EDT
August 29, 2019 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the BroadCloud platform will be upgraded to Release 22.7 Release notes will be made available for review at: https://xchange.broadsoft.com/node/1043439 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: Call processing should be unaffected. All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-9245

Schedule

September 4, 2019 10:00PM - September 5, 2019 4:00AM EDT
September 5, 2019 2:00AM - September 5, 2019 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Instant Message and Presence MAINTENANCE TYPE: Scheduled DESCRIPTION: A Schedueld Maintenance is to be performed within which BroadSoft is upgrading the UMS to R22.0 to for consistency of operation of Vulnerability Remediation and Software Patch Management. SERVICE IMPACT: Call processing should be unaffected. During the upgrade, there will be a brief period where the Business Communicator Client will not be able to display Presence and exchange Instant Messages. Ref.: CLOUD-8386

Schedule

October 30, 2019 10:00AM - 11:00AM EDT
October 30, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, North America

Description

*** PLEASE NOTE: This action does not affect BroadCloud Calling or Webex Calling partners. *** MAINTENANCE NOTIFICATION: Service Requirements Update MAINTENANCE TYPE: Scheduled DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be enforcing minimum UC-One Client (Branded or Unbranded) versions. Starting on October 31, 2019, all BroadCloud UC-One Users (Branded or Unbranded) are required to be on the following minimum client versions: Connect Mobile - iOS / Android: V3.6.1 or higher Communicator Desktop - Win/Mac/S4B : V22.6.1 or higher Communicator Mobile & Tablet - iOS/Android: V22.6.1 or higher BroadCloud Carrier Service Providers should review the UC-One Product Notice at https://xchange.broadsoft.com/node/1041200 for detailed information regarding this action, including recommended versions of all UC-One Clients. SERVICE IMPACT: As long as User’s (Branded or Unbranded) UC-One clients are at or above the specified minimum versions, no action is required and UC-One services will continue to operate normally. If users are not at the required minimum specified client versions (Branded or Unbranded) by October 31st, 2019, their UC-One client services will stop working at that time. ***PLEASE NOTE: There is NO workaround for this Requirement.***

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which The Cisco BroadCloud (BCLD) Network Engineering team will be performing maintenance on the network infrastructure supporting the BCLD Private Access Session Border Controller (SBC) in the Chicago data center to apply configuration required to support encrypted VoIP service over VPN interconnects. The changes on the network infrastructure and SBCs will be activated simultaneously to minimize service impact. SERVICE IMPACT: Minor disruption in service may be encountered as the SBCs synchronize with the network infrastructure. Ref.: CLOUD-9339


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

August 19, 2019 10:00PM - August 19, 2019 11:00PM EDT
August 20, 2019 2:00AM - August 20, 2019 3:00AM UTC



August 19, 2019 10:00PM EDT
August 20, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

August 19, 2019 11:00PM EDT
August 20, 2019 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Emergency DESCRIPTION A Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the USS servers. SERVICE IMPACT: None expected. CLOUD-9464


Components

VoIP Logic PaaS


Locations

New York


Schedule

August 19, 2019 1:00PM - August 19, 2019 2:00PM EDT
August 19, 2019 5:00PM - August 19, 2019 6:00PM UTC



August 19, 2019 1:00PM EDT
August 19, 2019 5:00PM UTC
[Update] Scheduled maintenance is starting.

August 19, 2019 2:00PM EDT
August 19, 2019 6:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Australia, Europe, North America




August 16, 2019 4:23PM EDT
August 16, 2019 8:23PM UTC
[Investigating] Webex Calling: Please be aware of an issue within Control Hub affecting Webex Calling administrators. When attempting to add a user via the Users -> Add User -> Assign Numbers flow, an error is being displayed indicating there are no licenses available when they actually are available. This issue does not affect BroadCloud Carrier administrators. We have identified the source of the issue and are in the process of testing and implementing a software fix to resolve the issue. We apologize for the disruption. We will provide an update to the resolution of this issue no later than 12:00 AM ET.

August 16, 2019 9:55PM EDT
August 17, 2019 1:55AM UTC
[Resolved] Webex Calling: Please be advised that the software fix has been deployed and the issue with adding users in Control Hub has been resolved. We apologize for the disruption caused.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE NSR/Nightly DESCRIPTION A Nightly Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the XSP servers. SERVICE IMPACT: Web logins may need to be re-established CLOUD-9378


Components

VoIP Logic PaaS


Locations

New York


Schedule

August 15, 2019 11:59PM - August 16, 2019 2:00AM EDT
August 16, 2019 3:59AM - August 16, 2019 6:00AM UTC



August 15, 2019 11:59PM EDT
August 16, 2019 3:59AM UTC
[Update] Scheduled maintenance is starting.

August 16, 2019 2:00AM EDT
August 16, 2019 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is to reboot the failover F5 in the Dallas Data Center. SERVICE IMPACT: None expected during the maintenance. Ref.: CLOUD-9412


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

August 15, 2019 10:00PM - August 15, 2019 11:59PM EDT
August 16, 2019 2:00AM - August 16, 2019 3:59AM UTC



August 15, 2019 10:00PM EDT
August 16, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

August 15, 2019 11:59PM EDT
August 16, 2019 3:59AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which The Cisco BroadCloud (BCLD) Network Engineering team will be performing maintenance on the network infrastructure supporting the BCLD Private Access Session Border Controller (SBC) in the Dallas data center to apply configuration required to support encrypted VoIP service over VPN interconnects. The changes on the network infrastructure and SBCs will be activated simultaneously to minimize service impact. SERVICE IMPACT: Minor disruption in service may be encountered as the SBCs synchronize with the network infrastructure. Ref.: CLOUD-9340


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

August 15, 2019 10:00PM - August 15, 2019 11:00PM EDT
August 16, 2019 2:00AM - August 16, 2019 3:00AM UTC



August 15, 2019 10:00PM EDT
August 16, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

August 15, 2019 11:00PM EDT
August 16, 2019 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: BETA Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Rialto Software Upgrade to Release 22.7 SERVICE IMPACT: Call processing should be unaffected. The R22.7 upgrades will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-9239


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

August 14, 2019 9:00AM - August 14, 2019 3:00PM EDT
August 14, 2019 1:00PM - August 14, 2019 7:00PM UTC



August 14, 2019 10:19AM EDT
August 14, 2019 2:19PM UTC
[Update] Scheduled maintenance is starting.

August 14, 2019 3:00PM EDT
August 14, 2019 7:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

VoIP Logic PaaS


Locations

New York, Tampa




August 14, 2019 1:16PM EDT
August 14, 2019 5:16PM UTC
[Investigating] VoIP Logic PaaS: Call Quality Issues We have been made aware of call quality issues occurring on the VoIP Logic PaaS platform. We are currently investigating the issue and will provide another update within the hour.

August 14, 2019 2:01PM EDT
August 14, 2019 6:01PM UTC
[Monitoring] VoIP Logic PaaS: We have identified an issue an element in the network that was causing packet loss. We have shutdown the interface on this element to resolve the issue.

August 14, 2019 2:40PM EDT
August 14, 2019 6:40PM UTC
[Resolved] VoIP Logic PaaS: Please be advised that the issue which affected some customers has been resolved and our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.
Call Quality Issues - USDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling, BroadSoft Hospitality


Locations

North America




August 14, 2019 1:45PM EDT
August 14, 2019 5:45PM UTC
[Investigating] BroadCloud/Webex Calling US: Please be aware that our alerting systems have made us aware of a critical issue with the service at this time. Some customers in the Eastern part of the US may encounter call quality issues. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

August 14, 2019 2:03PM EDT
August 14, 2019 6:03PM UTC
[Resolved] BroadCloud/Webex Calling US: Please be advised that the issue which affected some customers has been resolved and our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.