Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Components

Webex Calling for Carriers

Locations

Europe (EU)

Schedule

May 17, 2022 4:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 8:00PM - May 18, 2022 3:00AM UTC

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Schedule

May 17, 2022 6:00PM - May 17, 2022 11:00PM EDT
May 17, 2022 10:00PM - May 18, 2022 3:00AM UTC

Description

DESCRIPTION: We will perform maintenance on our apps related interface on our CH3 edge devices. Maintenance will include the following interfaces: apps.broadcloudpbx.net umsimp.broadcloudpbx.net uss.broadcloudpbx.net SERVICE IMPACT: No expected service impact.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 17, 2022 4:00AM - May 17, 2022 7:00AM EDT
May 17, 2022 8:00AM - May 17, 2022 11:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.5.1) and switch the active data center to Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.

Components

Webex Calling for Carriers

Locations

Beta Environment (BETA)

Schedule

May 16, 2022 11:00PM - May 17, 2022 6:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 10:00AM UTC

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.

Components

Webex Calling for Carriers

Locations

Canada (CA)

Schedule

May 16, 2022 11:00PM - May 17, 2022 4:00AM EDT
May 17, 2022 3:00AM - May 17, 2022 8:00AM UTC

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling - Hosted, Client, and Local Gateway services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate Webex Calling Carrier services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by June 30, 2022.

Components

Webex Calling for Carriers

Locations

United States (US), Dedicated (DED)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

Description

DESCRIPTION: Please be advised that we will be undertaking work within our North American Webex Calling environment to migrate BroadCloud PaaS services in New York to a new Data Center in the same geography. SERVICE IMPACT: The migration will be transparent to service however to ensure consistency of service customers should ensure that they have reviewed and implemented the necessary firewall requirements, by May 31, 2022, to allow traffic towards our New York IP and port range as outlined within our documentation. Traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets beginning June 01, 2022 and expected to complete by July 15, 2022.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Schedule

May 16, 2022 4:00AM - May 16, 2022 6:00AM EDT
May 16, 2022 8:00AM - May 16, 2022 10:00AM UTC

Description

cisco will increase the media resource capacity in US DA3. [Service Imapact] We would not expect customer impact if the necessary firewall update is taken place already as per https://help.webex.com/en-us/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 13, 2022 4:00AM - May 13, 2022 7:00AM EDT
May 13, 2022 8:00AM - May 13, 2022 11:00AM UTC

Description

Cisco will increase the media resource capacity in US CH3. [Service Impact] We would not expect customer impact if the necessary firewall update is taken place already as per https://help.webex.com/en-us/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling.

Components

Webex Calling for Carriers

Locations

United States (US)

Schedule

May 12, 2022 4:00AM - May 12, 2022 7:00AM EDT
May 12, 2022 8:00AM - May 12, 2022 11:00AM UTC

Description

Cisco will be performing work to renew SSL Certificates on the signaling/media edge resources cluster in the Dallas (DA3) data center. The certificate affect TLS encrypted SIP service for BroadCloud PaaS services. The Certificate Authority (CA) will be retained. Service impact: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Schedule

May 12, 2022 5:00AM - May 12, 2022 6:00AM EDT
May 12, 2022 9:00AM - May 12, 2022 10:00AM UTC

Description

DESCRIPTION: Upgrading RI to 2022.04 and patching R22 Servers SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.

Components

Webex Calling for Carriers

Locations

Beta Environment (BETA)

Schedule

May 11, 2022 6:00PM - May 11, 2022 11:00PM EDT
May 11, 2022 10:00PM - May 12, 2022 3:00AM UTC

Description

DESCRIPTION: WxC AU Maintenance: The Webex Calling Engineering Team will be performing work to renew the SSL Certificates on the Oracle Hosts in Sydney SY3 DC. These certificates affect TLS encrypted SIP service for WxC Hosted solutions. SERVICE IMPACT: We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections. Note: A change in the Certificate Authority (CA) is included in this maintenance. The previous certificates are signed by the Hydrant root CA. The new certificates are signed by the IdenTrust CA.

Components

Webex Calling for Carriers

Locations

Australia (AU)

Schedule

May 11, 2022 12:00PM - May 11, 2022 2:00PM EDT
May 11, 2022 4:00PM - May 11, 2022 6:00PM UTC