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All Systems Operational

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Active Incidents

0

Active Maintenances

29

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - Cisco MPP Firmware (11.3.3) Upgrade - CLOUD-20516 Planned Maintenance

Schedule

March 2, 2021 8:00AM - 12:00PM EST
March 2, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 9:00 AM - February 17, 2021 1:00 PM but has now been rescheduled for March 2, 2021 8:00 AM - March 2, 2021 12:00 PM
Scheduled Maintenance - PaaS DBS Migration - CLOUD-19803 Planned Maintenance

Schedule

March 3, 2021 10:00PM - March 4, 2021 6:00AM EST
March 4, 2021 3:00AM - March 4, 2021 11:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States, Sandbox - United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to perform a data migration of the shared DBS to a dedicated PaaS DBS server. . SERVICE IMPACT: During this maintenance (PaaS DBS Migration) the Enhanced Call Center Reports (ECCR) will not be available during some instances. . NOTE: This Maintenance Activity was previously sheduled for: Feb 15, 2021 10:00 PM EST - Feb 16, 2021 6:00 AM EST This Maintenance Activity has been rescheduled for: Mar 3, 2021 10:00 PM EST - Mar 4, 2021 6:00 AM EST
Emergency Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (CH3>DA3) - CLOUD-20881Planned Maintenance

Schedule

March 3, 2021 10:00PM - March 4, 2021 4:00AM EST
March 4, 2021 3:00AM - March 4, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). , BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our BC Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address 135.84.171.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.
Scheduled Maintenance - DNS Server Update - CLOUD-20687Planned Maintenance

Schedule

March 4, 2021 9:10AM - 11:10AM EST
March 4, 2021 2:10PM - 4:10PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing. The IPs are documented in the Firewall specification (i.e. the "Cisco Webex Calling and Cisco BroadCloud for Carriers - Firewall, Security and Network considerations available on Xchange") Customers are requested to review the Firewall IP configurations and confirm the below ranges are present: . 199.59.64.237 199.59.67.237 . For addtional details and the Port information, the below firewall specification should be referred. . Xchange firewall spec reference: https://xchange.broadsoft.com/firewallreq . AND the below link: . https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: The Cisco Webex Teams client is being pointed to a newer DNS SRV and hence the IPs are changing.
Demand Maintenance - Rialto Patch (22.9.2.1) & Data Center Switch (OS1>TY6) - CLOUD-20648Planned Maintenance

Schedule

March 4, 2021 10:00AM - 4:00PM EST
March 4, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and Data Center Switchover (OS1>TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Tokyo data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Tokyo IP address of 135.84.169.150. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Tokyo egress email server IP address of 135.84.169.150. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.
Scheduled Maintenance - Call Routing Update - CLOUD-20806Planned Maintenance

Schedule

March 4, 2021 3:00PM - 4:00PM EST
March 4, 2021 8:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial EU environment (FR4 and LD5 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.
Scheduled Maintenance - Edge Access Device Migration (London) - CLOUD-20485Planned Maintenance

Schedule

March 4, 2021 5:00PM - 10:00PM EST
March 4, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on London Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.
Demand Maintenance - Edge Access Device Migration (Frankfurt) - CLOUD-20484Planned Maintenance

Schedule

March 4, 2021 5:00PM - 10:00PM EST
March 4, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.
Scheduled Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (TR2>VR1) - CLOUD-20882Planned Maintenance

Schedule

March 4, 2021 10:00PM - March 5, 2021 4:00AM EST
March 5, 2021 3:00AM - March 5, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to VR1. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our CA Vancouver data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the CA Vancouver IP address 135.84.174.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Vancouver egress email server IP address of 135.84.174.135. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.
Scheduled Maintenance - Switch Migration (CH3) - CLOUD-20349Planned Maintenance

Schedule

March 5, 2021 10:00PM - March 6, 2021 7:00AM EST
March 6, 2021 3:00AM - March 6, 2021 12:00PM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

United States, Beta Environment

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance that will impact onto services from our CH3 datacenter. . SERVICE IMPACT: During this maintenance activity services will move to our redundant site however a small interruption may occur during the migration. This will affect all services within the site for Beta and Commercial environments.
Scheduled Maintenance - Call Routing Update - CLOUD-20816Planned Maintenance

Schedule

March 8, 2021 4:30AM - 5:30AM EST
March 8, 2021 9:30AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco WebexCalling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial CA environment (TR2 and VR1 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.
Demand Maintenance - DBS Upgrade - CLOUD-20940Planned Maintenance

Schedule

March 8, 2021 6:00PM - March 9, 2021 12:01AM EST
March 8, 2021 11:00PM - March 9, 2021 5:01AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade Database Servers (DBS) used for ECCR. . SERVICE IMPACT: ECCR reports may be persisted to a file during the maintenance.
Scheduled Maintenance - Call Routing Update - CLOUD-20815Planned Maintenance

Schedule

March 9, 2021 4:30AM - 5:30AM EST
March 9, 2021 9:30AM - 10:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the US environment (DA3 and CH3 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.
Demand Maintenance - Migrate LD5 NETMGMT - CLOUD-20908Planned Maintenance

Schedule

March 9, 2021 3:00PM - 6:00PM EST
March 9, 2021 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within London (LD5). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.
Demand Maintenance - DBS Upgrade - CLOUD-20929Planned Maintenance

Schedule

March 9, 2021 9:00PM - March 10, 2021 3:00AM EST
March 10, 2021 2:00AM - March 10, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade Database Servers (DBS) used for ECCR. . SERVICE IMPACT: ECCR reports may be persisted to a file during the maintenance.
Demand Maintenance - DBS Upgrade - CLOUD-20929Planned Maintenance

Schedule

March 9, 2021 9:00PM - March 10, 2021 3:00AM EST
March 10, 2021 2:00AM - March 10, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade Database Servers (DBS) used for ECCR. . This is for XO. . SERVICE IMPACT: ECCR reports may be persisted to a file during the maintenance.
Demand Maintenance - DBS Upgrade - CLOUD-20941Planned Maintenance

Schedule

March 10, 2021 5:00AM - 11:00AM EST
March 10, 2021 10:00AM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade Database Servers (DBS) used for ECCR. . SERVICE IMPACT: ECCR reports may be persisted to a file during the maintenance.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20974Planned Maintenance

Schedule

March 10, 2021 6:00PM - 10:00PM EST
March 10, 2021 11:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.
Scheduled Maintenance - FR4 ZAYO ISP Circuit Migration - CLOUD-20296Planned Maintenance

Schedule

March 10, 2021 7:00PM - 10:00PM EST
March 11, 2021 12:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating their Zayo ISP interconnect to a new router within the Frankfurt datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router but low impact is expected as alternative ISP connections are also used and in service, therefore traffic will re-route accordingly. This may cause a low number of registered devices/clients to fail over to our London datacenter in a worst case scenario. This Scheduled Maintenance is intended to be as short as possible. . Note: This Scheduled Maintenance was previously scheduled but has been rescheduled for 03/10/2021.
Scheduled Maintenance - Migrate TY6 NETMGMT - CLOUD-20851Planned Maintenance

Schedule

March 11, 2021 5:00AM - 7:00AM EST
March 11, 2021 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Tokyo (TY6). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.
Scheduled Maintenance - Edge Access Device Migration - CLOUD-20485Planned Maintenance

Schedule

March 11, 2021 5:00PM - 10:00PM EST
March 11, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on London Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible. . Note: This Scheduled Maintenance was originally scheduled for 03/04/2021 but has been rescheduled.
Scheduled Maintenance - LD5 ZAYO ISP Circuit Migration - CLOUD-20297Planned Maintenance

Schedule

March 15, 2021 8:00PM - 11:00PM EDT
March 16, 2021 12:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating their Zayo ISP interconnect to a new router within the London datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router but low impact is expected as alternative ISP connections are also used and in service, therefore traffic will re-route accordingly. This may cause a low number of registered devices/clients to fail over to our Frankfurt datacenter in a worst case scenario. This Scheduled Maintenance is intended to be as short as possible. . Note: This Scheduled Maintenance was previously scheduled but has been rescheduled for 03/15/2021.
Demand Maintenance - Migrate OS1 NETMGMT - CLOUD-20826Planned Maintenance

Schedule

March 16, 2021 9:00AM - 11:00AM EDT
March 16, 2021 1:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Osaka (OS1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible. . Note: This is a recheduled Demand Maintenance.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20975Planned Maintenance

Schedule

March 16, 2021 11:00PM - March 17, 2021 3:00AM EDT
March 17, 2021 3:00AM - March 17, 2021 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20976Planned Maintenance

Schedule

March 17, 2021 9:00AM - 1:00PM EDT
March 17, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20978Planned Maintenance

Schedule

March 18, 2021 6:00PM - 11:00PM EDT
March 18, 2021 10:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.
Scheduled Maintenance - Migrate TY6 NETMGMT - CLOUD-20851Planned Maintenance

Schedule

March 19, 2021 9:00AM - 11:00AM EDT
March 19, 2021 1:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Tokyo (TY6). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible. . Note: This is a recheduled Demand Maintenance.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20979Planned Maintenance

Schedule

March 22, 2021 11:00PM - March 23, 2021 4:00AM EDT
March 23, 2021 3:00AM - March 23, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.
Scheduled Maintenance - BroadWorks Patch (March 2021) - CLOUD-20981Planned Maintenance

Schedule

March 24, 2021 9:00AM - 2:00PM EDT
March 24, 2021 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

History (Last 7 days)

Demand Maintenance - Migrate FR4 NETMGMT - CLOUD-20903Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Frankfurt (FR1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

March 3, 2021 3:00PM - March 3, 2021 6:00PM EST
March 3, 2021 8:00PM - March 3, 2021 11:00PM UTC


March 3, 2021 3:00PM EST
March 3, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

March 3, 2021 6:00PM EST
March 3, 2021 11:00PM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - Rialto Restart - CLOUD-21015Planned Maintenance

Description

The Cisco Operations Team will be performing a Rialto Software Service Assurance URL correction restart. . SERVICE IMPACT: The restart will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable for a few minutes during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

March 3, 2021 12:00PM - March 3, 2021 1:00PM EST
March 3, 2021 5:00PM - March 3, 2021 6:00PM UTC


March 3, 2021 5:09PM EST
March 3, 2021 10:09PM UTC
[Update] Maintenance Start 03/03/2021 12:00 PM ET

March 3, 2021 5:09PM EST
March 3, 2021 10:09PM UTC
[Update] Maintenance End 03/03/2021 1:00 PM ET
Demand Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (CH3>DA3) - CLOUD-20872Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Dallas IP address of 135.84.171.143. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over.In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.143. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

March 3, 2021 10:00AM - March 3, 2021 4:00PM EST
March 3, 2021 3:00PM - March 3, 2021 9:00PM UTC


March 3, 2021 10:00AM EST
March 3, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

March 3, 2021 4:00PM EST
March 3, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Migrate ME1 IPSec Tunnel - CLOUD-20925Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate ME1 IPSec Tunnel within Melbourne (ME1). . SERVICE IMPACT: A brief drop will be noticed as the IPSec tunnel is being switched over to the new one which has been pre-configured. Sydney will be handling recordings as expected. This is intended to be as short as possible.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

March 3, 2021 6:00AM - March 3, 2021 8:00AM EST
March 3, 2021 11:00AM - March 3, 2021 1:00PM UTC


March 3, 2021 6:00AM EST
March 3, 2021 11:00AM UTC
[Update] Scheduled maintenance is starting.

March 3, 2021 8:00AM EST
March 3, 2021 1:00PM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (CH3>DA3) - CLOUD-20880Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for VZMM. . DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to DA3. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our VZMM Dallas data center. Partners which use a DNS “A” record to point to the service should update their DNS record to point to the VZMM Dallas IP address 135.84.171.205. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.205. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

March 2, 2021 10:00PM - March 3, 2021 4:00AM EST
March 3, 2021 3:00AM - March 3, 2021 9:00AM UTC


March 2, 2021 10:00PM EST
March 3, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

March 3, 2021 4:00AM EST
March 3, 2021 9:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch (22.9.1.1) & Data Center Switchover (ME1>SY3) - CLOUD-20651Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) & Data Center Switchover (ME1>SY3) . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Sydney data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Sydney IP address of 199.59.67.235. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Sydney egress email server IP address of 199.59.67.235. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

March 2, 2021 9:00AM - March 2, 2021 3:00PM EST
March 2, 2021 2:00PM - March 2, 2021 8:00PM UTC


March 2, 2021 9:00AM EST
March 2, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 3:00PM EST
March 2, 2021 8:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Call Routing Update - CLOUD-20804Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial JP environment (TY6 and OS1 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

March 2, 2021 10:00AM - March 2, 2021 11:00AM EST
March 2, 2021 3:00PM - March 2, 2021 4:00PM UTC


March 2, 2021 10:00AM EST
March 2, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 11:00AM EST
March 2, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Migrate OS1 NETMGMT - CLOUD-20826Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate some internal routing to a new firewall within Osaka (OS1). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

March 2, 2021 5:00AM - March 2, 2021 7:00AM EST
March 2, 2021 10:00AM - March 2, 2021 12:00PM UTC


March 2, 2021 5:00AM EST
March 2, 2021 10:00AM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 7:00AM EST
March 2, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (CH3>DA3) - CLOUD-20877Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and & Data Center Switchover (CH3>DA3). This is for XO. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our XO Dallas data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the XO Dallas IP address of 135.84.171.200. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.200. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

March 1, 2021 10:00PM - March 2, 2021 4:00AM EST
March 2, 2021 3:00AM - March 2, 2021 9:00AM UTC


March 1, 2021 10:00PM EST
March 2, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 4:00AM EST
March 2, 2021 9:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - SSL Certificate Renewal - CLOUD-20937Planned Maintenance

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. This is for VZMM. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC


March 1, 2021 10:00PM EST
March 2, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 12:01AM EST
March 2, 2021 5:01AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - SSL Certificate Renewal - CLOUD-20936 Planned Maintenance

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

March 1, 2021 10:00PM - March 2, 2021 12:01AM EST
March 2, 2021 3:00AM - March 2, 2021 5:01AM UTC


March 1, 2021 10:00PM EST
March 2, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 12:01AM EST
March 2, 2021 5:01AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Core Switches Migration (DA3) - CLOUD-20352Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be replacing Core Switches within the Dallas (DA3) Data Center. . SERVICE IMPACT: During this Demand Maintenance Activity there will be an outage for this site that will impact all services within the site for BETA/Commercial environments. . NOTE: This Demand Maintenance was previously scheduled for Feb 19, 2021 10:00 PM EST - Feb 20, 2021 7:00 AM EST but has been reschedued for Feb 26, 2021 10:00 PM EST - Feb 27, 2021 7:00 AM EST


Components

BroadCloud/Webex Calling


Locations

United States, Beta Environment


Schedule

February 26, 2021 10:00PM - February 27, 2021 7:00AM EST
February 27, 2021 3:00AM - February 27, 2021 12:00PM UTC


February 26, 2021 10:00PM EST
February 27, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 27, 2021 7:00AM EST
February 27, 2021 12:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Edge Access Device Migration (Frankfurt) - CLOUD-20484Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on Frankfurt Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. We will be aiming to keep this as brief as possible.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 25, 2021 5:00PM - February 25, 2021 10:00PM EST
February 25, 2021 10:00PM - February 26, 2021 3:00AM UTC


February 25, 2021 5:00PM EST
February 25, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 10:00PM EST
February 26, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Cisco MPP Firmware (11.3.3) Upgrade - CLOUD-20520 Planned Maintenance

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was originally scheduled for February 18, 2021 9:00 AM - February 18, 2021 1:00 PM but has been rescheduled for February 25, 2021 8:00 AM - February 25, 2021 12:00 PM


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

February 25, 2021 8:00AM - February 25, 2021 12:00PM EST
February 25, 2021 1:00PM - February 25, 2021 5:00PM UTC


February 25, 2021 8:00AM EST
February 25, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 12:00PM EST
February 25, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Call Routing Update - CLOUD-20803Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will carry out this Scheduled Maintenance within the Commercial AU environment (ME1 and SY3 DCs) which involves configuration update to the call routing to the global core infrastructure. . SERVICE IMPACT: No impact to the registrations and calls during this maintenance is expected.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

February 25, 2021 10:00AM - February 25, 2021 11:00AM EST
February 25, 2021 3:00PM - February 25, 2021 4:00PM UTC


February 25, 2021 10:00AM EST
February 25, 2021 3:00PM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 11:00AM EST
February 25, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Cisco MPP Firmware (11.3.3) Upgrade - CLOUD-20518Planned Maintenance

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00AM but has been rescheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC


February 24, 2021 9:00PM EST
February 25, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 1:00AM EST
February 25, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Cisco MPP Firmware (11.3.3) Upgrade - CLOUD-20519 Planned Maintenance

Description

DESRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to deploy Cisco MPP 11.3.3 firmware. . 11.3.3 firmware provides support for Hardware V15 for 88xx phones (8811, 8841, 8851, 8861). . WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones will need to be manually restarted to force an upgrade to the new firmware. . Firmware version is - 11.3.3-377 . There are no new features being enabled on the MPP phones for WxC or Carrier. Customers will see a change to the firmware version on the phones. . Firmware is being upgraded for: . Cisco 6821 Cisco 6841 Cisco 6851 Cisco 6861 Cisco 6871 Cisco 7811 Cisco 7821 Cisco 7832 Cisco 7841 Cisco 7861 Cisco 8811 Cisco 8832 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 . Customer Notice Links: . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ . SERVICE IMPACT: WxC (VAR, SP) phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . Carrier phones would need to be manually restarted to force an upgrade to the new firmware. . NOTE: This Maintenance Activity was previously scheduled for February 17, 2021 10:00 PM - February 18, 2021 2:00 AM but has been recheduled for February 24, 2021 9:00 PM - February 25, 2021 1:00 AM


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

February 24, 2021 9:00PM - February 25, 2021 1:00AM EST
February 25, 2021 2:00AM - February 25, 2021 6:00AM UTC


February 24, 2021 9:00PM EST
February 25, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 1:00AM EST
February 25, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - SSL Certificate Renewal - CLOUD-20904Planned Maintenance

Description

DESCRIPTION: Rialto Software update which will update the SSL certificate for the surgemail service. . SERVICE IMPACT: SSL certificate updates will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

February 24, 2021 10:00PM - February 25, 2021 12:01AM EST
February 25, 2021 3:00AM - February 25, 2021 5:01AM UTC


February 24, 2021 10:00PM EST
February 25, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 25, 2021 12:01AM EST
February 25, 2021 5:01AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Patch (22.9.2.1) & Data Center Switchover (FR4>LD5) - CLOUD-20501Planned Maintenance

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.9.2.1 patch set) and switch the active datacenter to LD5. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our London data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the London IP address of 185.115.196.155. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the London egress email server IP address of 185.115.196.155. . SERVICE IMPACT: The Release 22.9.2.1 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

February 24, 2021 4:00PM - February 24, 2021 10:00PM EST
February 24, 2021 9:00PM - February 25, 2021 3:00AM UTC


February 24, 2021 4:00PM EST
February 24, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

February 24, 2021 10:00PM EST
February 25, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.