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Planned Maintenance In Progress

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Active Incidents

1

Active Maintenances

19

Upcoming Maintenances

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

September 28, 2021 4:00PM - 7:00PM EDT
September 28, 2021 8:00PM - 11:00PM UTC



September 28, 2021 4:00PM EDT
September 28, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Planned Maintenance

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

September 28, 2021 9:00PM - 11:00PM EDT
September 29, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (US) - CLOUD-24167 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

September 28, 2021 9:00PM - 11:00PM EDT
September 29, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (US) - CLOUD-24130 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

September 29, 2021 12:00AM - 6:00AM EDT
September 29, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

September 29, 2021 12:00AM - 6:00AM EDT
September 29, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

September 29, 2021 7:00AM - 12:00PM EDT
September 29, 2021 11:00AM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in US and EU for Webex Meetings start to receive routes for APAC Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect

Schedule

September 29, 2021 7:00AM - 2:00PM EDT
September 29, 2021 11:00AM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in US and EU for Webex Meetings start to receive routes for APAC Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect

Schedule

September 29, 2021 9:00AM - 1:00PM EDT
September 29, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.

Schedule

September 29, 2021 10:00AM - September 30, 2021 4:00PM EDT
September 29, 2021 2:00PM - September 30, 2021 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

September 30, 2021 12:00AM - 6:00AM EDT
September 30, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Toronto (TR2). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

September 30, 2021 12:00AM - 6:00AM EDT
September 30, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

October 3, 2021 10:00PM - October 4, 2021 3:00AM EDT
October 4, 2021 2:00AM - October 4, 2021 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in EU and APAC for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect

Schedule

October 5, 2021 7:00AM - 10:00AM EDT
October 5, 2021 11:00AM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.

Schedule

October 5, 2021 4:00PM - 6:00PM EDT
October 5, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (EU) - CLOUD-24163 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 5, 2021 4:00PM - 6:00PM EDT
October 5, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (EU) - CLOUD-24135. . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 12, 2021 8:00AM - 10:00AM EDT
October 12, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (JP) - CLOUD-24165 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 12, 2021 8:00AM - 10:00AM EDT
October 12, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (JP) - CLOUD-24136 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 14, 2021 10:30AM - 3:30PM EDT
October 14, 2021 2:30PM - 7:30PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Engineering will be working to migrate internal management gateways to new hardware. Disruption to service in Sydney will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. . SERVICE IMPACT: Melbourne will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Schedule

October 19, 2021 7:00AM - 9:00AM EDT
October 19, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (AU) - CLOUD-24139 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Schedule

October 19, 2021 8:00AM - 10:00AM EDT
October 19, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (AU) - CLOUD-24164 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

History (Last 7 days)

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 27, 2021 11:00PM - September 28, 2021 4:00AM EDT
September 28, 2021 3:00AM - September 28, 2021 8:00AM UTC



September 27, 2021 11:00PM EDT
September 28, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 28, 2021 4:00AM EDT
September 28, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in US and APAC for Webex Meetings start to receive routes for EU Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 27, 2021 2:00PM - September 27, 2021 7:00PM EDT
September 27, 2021 6:00PM - September 27, 2021 11:00PM UTC



September 27, 2021 2:00PM EDT
September 27, 2021 6:00PM UTC
[Update] Scheduled maintenance is starting.

September 27, 2021 7:00PM EDT
September 27, 2021 11:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

September 27, 2021 10:00AM - September 27, 2021 4:00PM EDT
September 27, 2021 2:00PM - September 27, 2021 8:00PM UTC



September 27, 2021 10:00AM EDT
September 27, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

September 27, 2021 4:00PM EDT
September 27, 2021 8:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

BroadCloud/Webex Calling


Locations

Australia, Canada, Europe, Japan, United States




September 27, 2021 6:01AM EDT
September 27, 2021 10:01AM UTC
[Investigating] Webex Calling : Please be aware that our monitoring systems have made us aware of a potential service impact that device activations may fail. The next update will be provided within 60 minutes.

September 27, 2021 9:20AM EDT
September 27, 2021 1:20PM UTC
[Resolved] Please be advised that device activation is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Europe




September 23, 2021 8:01AM EDT
September 23, 2021 12:01PM UTC
[Investigating] Webex Calling EMEAR : Please be aware that our monitoring systems have made us aware of a potential service impact that can cause PSTN calls to fail. If you encounter this scenario please contact our support organisation for further assistance. The next update will be provided within 60 minutes.

September 24, 2021 8:07AM EDT
September 24, 2021 12:07PM UTC
[Identified] Webex Calling EMEAR : Please be aware that a fix is being developed to resolve the potential service impact that can cause PSTN calls to fail. Currently, it is expected that the fix will be deployed overnight. If you encounter this scenario before the fix is deployed please contact our support organisation for further assistance. The next update will be provided once the fix has been deployed.

September 27, 2021 4:36AM EDT
September 27, 2021 8:36AM UTC
[Resolved] Please be advised that Call Processing is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Description

MAINTENANCE NOTIFICATION Client Release . MAINTENANCE TYPE Demand . DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.24.519 for Android mobile client to the app store. This version has been available for evaluation since September 10th 2021. . To Opt-in for Eval testing please follow these links after the planned EVAL release date. . Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-SaaS/UC-OneSaaSReleaseNotes-Mobile-R3_9_24.pdf . Configuration guide: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-Collaborate/Connect/Mobile/Config/UC-OneConfigGuide-Connect-R3_9_24.pdf . The GA release date is September 24th 2021. . PHASE GA ROLLOUT We are introducing phased rollout of the production clients on the Apple and Google app stores. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. . SERVICE IMPACT There will be no service impact during the maintenance. . USER EXPERIENCE There is no change to user experience.


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

September 24, 2021 10:30AM - September 24, 2021 11:00AM EDT
September 24, 2021 2:30PM - September 24, 2021 3:00PM UTC



September 24, 2021 10:30AM EDT
September 24, 2021 2:30PM UTC
[Update] Scheduled maintenance is starting.

September 24, 2021 11:00AM EDT
September 24, 2021 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in NY1-SC0102 which will effect impact the encrypted services for BroadCloud PaaS. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States, Sandbox - United States


Schedule

September 24, 2021 5:00AM - September 24, 2021 6:00AM EDT
September 24, 2021 9:00AM - September 24, 2021 10:00AM UTC



September 24, 2021 5:00AM EDT
September 24, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

September 24, 2021 6:00AM EDT
September 24, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (CA) - CLOUD-24131 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

September 23, 2021 9:00PM - September 23, 2021 11:00PM EDT
September 24, 2021 1:00AM - September 24, 2021 3:00AM UTC



September 23, 2021 9:00PM EDT
September 24, 2021 1:00AM UTC
[Update] Scheduled maintenance is starting.

September 23, 2021 11:00PM EDT
September 24, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (CA) - CLOUD-24168 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

September 23, 2021 9:00PM - September 23, 2021 11:00PM EDT
September 24, 2021 1:00AM - September 24, 2021 3:00AM UTC



September 23, 2021 9:00PM EDT
September 24, 2021 1:00AM UTC
[Update] Scheduled maintenance is starting.

September 23, 2021 11:00PM EDT
September 24, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

September 23, 2021 9:00AM - September 23, 2021 1:00PM EDT
September 23, 2021 1:00PM - September 23, 2021 5:00PM UTC



September 23, 2021 9:00AM EDT
September 23, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

September 23, 2021 1:00PM EDT
September 23, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States


Schedule

September 23, 2021 4:30AM - September 23, 2021 6:30AM EDT
September 23, 2021 8:30AM - September 23, 2021 10:30AM UTC



September 23, 2021 4:30AM EDT
September 23, 2021 8:30AM UTC
[Update] Scheduled maintenance is starting.

September 23, 2021 6:30AM EDT
September 23, 2021 10:30AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Chicago DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 23, 2021 5:00AM - September 23, 2021 6:00AM EDT
September 23, 2021 9:00AM - September 23, 2021 10:00AM UTC



September 23, 2021 5:00AM EDT
September 23, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

September 23, 2021 6:00AM EDT
September 23, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 22, 2021 6:00PM - September 22, 2021 10:00PM EDT
September 22, 2021 10:00PM - September 23, 2021 2:00AM UTC



September 22, 2021 6:00PM EDT
September 22, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

September 22, 2021 10:00PM EDT
September 23, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Dallas DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 22, 2021 5:00AM - September 22, 2021 6:00AM EDT
September 22, 2021 9:00AM - September 22, 2021 10:00AM UTC



September 22, 2021 5:00AM EDT
September 22, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

September 22, 2021 6:00AM EDT
September 22, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in US for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in EU and APAC will also have their routes propogated to the US platforms but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 21, 2021 10:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 2:00AM - September 22, 2021 7:00AM UTC



September 21, 2021 10:00PM EDT
September 22, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 22, 2021 3:00AM EDT
September 22, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

September 21, 2021 11:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 3:00AM - September 22, 2021 7:00AM UTC



September 21, 2021 11:00PM EDT
September 22, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 22, 2021 3:00AM EDT
September 22, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 21, 2021 4:00PM - September 21, 2021 10:00PM EDT
September 21, 2021 8:00PM - September 22, 2021 2:00AM UTC



September 21, 2021 4:00PM EDT
September 21, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

September 21, 2021 10:00PM EDT
September 22, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.