Header Image
All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

6

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Scheduled Maintenance - System/Software Upgrades and 3.8.0 Client Beta ReleasePlanned Maintenance

Schedule

May 28, 2019 4:00PM - 8:00PM EDT
May 28, 2019 8:00PM - 12:00AM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS platform in the EMEA and APAC regions to upgrade cluster nodes, update back-end services, and to release the 3.8.0 desktop SaaS client to the beta release channel. SERVICE IMPACT: There will be short intermittent outages of login, directory search, call presence, and MyRoom functionality as nodes are upgraded. USER EXPERIENCE: End-users of the desktop SaaS client that have selected the alpha or beta release channels will begin to see notifications that new client is available. The client will download the update in the background. Once the download is complete the user will be prompted to either install, skip, or defer the update. The alpha/beta release channel can be selected from the client settings, in the General Tab, under the Software Update section. The default release channel for all users is the recommended channel, which will remain unchanged. Ref.: CLOUD-7710
Scheduled Maintenance - Video Calling UpdatePlanned Maintenance

Schedule

May 29, 2019 4:00PM - 5:00PM EDT
May 29, 2019 8:00PM - 9:00PM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS platform in the EMEA and APAC regions to return control of video calling configuration for the SaaS desktop client back to the service provider. This setting is currently configured as a global override on the SaaS platform. Service providers wishing to maintain current behavior should verify the following tags are set for the desktop SaaS device profile. %ENABLE_VIDEOCALLS% = true %ENABLE_DVBA% = true These tags are defined in sections 10.1.5. and 10.2.6 respectively of the Communicator for Desktop Configuration Guide: https://xchange.broadsoft.com/node/1035262 The latest DTAF for the UC-One desktop SaaS client can be found here: https://xchange.broadsoft.com/node/1037697 SERVICE IMPACT: There will be no service impact. USER EXPERIENCE: User experience will depend on the video call settings the service provider chooses. ref.: CLOUD-7827
Scheduled Maintenance - System/Software Upgrades and 3.8.0 Client Beta ReleasePlanned Maintenance

Schedule

May 30, 2019 9:00PM - 11:00PM EDT
May 31, 2019 1:00AM - 3:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS platform in the NA region (USA and CA) to upgrade cluster nodes, update back-end services, and to release the 3.8.0 desktop SaaS client to the beta release channel. SERVICE IMPACT: There will be short intermittent outages of login, directory search, call presence, and MyRoom functionality as nodes are upgraded. USER EXPERIENCE: End-users of the desktop SaaS client that have selected the alpha or beta release channels will begin to see notifications that new client is available. The client will download the update in the background. Once the download is complete the user will be prompted to either install, skip, or defer the update. The alpha/beta release channel can be selected from the client settings, in the General Tab, under the Software Update section. The default release channel for all users is the recommended channel, which will remain unchanged. Ref.: CLOUD-7717
Scheduled Maintenance - Enable My Room SRTP Support Planned Maintenance

Schedule

June 3, 2019 4:00PM - 8:00PM EDT
June 3, 2019 8:00PM - 12:00AM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS platforms in EMEA and APAC regions to enable SIP/TLS signalling and SRTP media for MyRoom. For service providers with restricted network egress that have configured firewall rules for SIP/TCP egress will need to update those rules to use the new port for SIP/TLS traffic. The current port used by BroadCloud Session Border Controllers (SBCs) for MyRoom is 5060. The new port for SIP/TLS will be 8934. SBC cluster addresses for both APAC and EMEA regions are provided below and service providers with firewall egress rules should only use the appropriate SBCs for their region. Rule: BroadCloud Stage SBC (SIP/TLS) Direction: egress Destination (EMEA): eusrv1.meet.broadcloud.eu (85.119.56.146, 2a05:4200:3::5bc:305) Destination (EMEA): eusrv2.meet.broadcloud.eu (85.119.57.146, 2a05:4200:2::5bc:305) Destination (APAC): ausrv1a.meet.broadcloud.com.au (199.59.64.20, 2a05:4200:4::5bc:303) Destination (APAC): ausrv2a.meet.broadcloud.com.au (199.59.67.20, 2a05:4200:5::5bc:303) Destination Port: 8934 Protocol: TCP/TLS Desktop and mobile SaaS clients both provide backwards-compatibility support, thus no device configuration changes are required by the service provider. However, Cisco recommends the following configuration tag values are set for the desktop SaaS client. %SRTP_PREFERENCE% = transport %USE_SRTP% = true %USE_TLS% = true Information on the above tags can be found in section 10.16.2 of the UC-One for Desktop (v3.7.0) Configuration Guide: https://xchange.broadsoft.com/node/1035264 SERVICE IMPACT: MyRoom functionality will be unavailable while the servers reboot and re-register with the BroadCloud SBC. USER EXPERIENCE: User experience will be unchanged. ref.: CLOUD-7715
Scheduled Maintenance - Video Calling UpdatePlanned Maintenance

Schedule

June 3, 2019 8:00PM - 9:00PM EDT
June 4, 2019 12:00AM - 1:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS platform in the US and CA regions to return control of video calling configuration for the SaaS desktop client back to the service provider. This setting is currently configured as a global override on the SaaS platform. Service providers wishing to maintain current behavior should verify the following tags are set for the desktop SaaS device profile. %ENABLE_VIDEOCALLS% = true %ENABLE_DVBA% = true These tags are defined in sections 10.1.5. and 10.2.6 respectively of the Communicator for Desktop Configuration Guide: https://xchange.broadsoft.com/node/1035262 The latest DTAF for the UC-One desktop SaaS client can be found here: https://xchange.broadsoft.com/node/1037697 SERVICE IMPACT: There will be no service impact. USER EXPERIENCE: User experience will depend on the video call settings the service provider chooses. Ref.: CLOUD-7828
Scheduled Maintenance - Enable My Room SRTP SupportPlanned Maintenance

Schedule

June 6, 2019 9:00PM - 11:00PM EDT
June 7, 2019 1:00AM - 3:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION A scheduled maintenance will be performed on the UC-One SaaS platforms in North America to enable SIP/TLS signalling and SRTP media for MyRoom. For service providers with restricted network egress that have configured firewall rules for SIP/TCP egress will need to update those rules to use the new port for SIP/TLS traffic. The current port used by BroadCloud Session Border Controllers (SBCs) for MyRoom is 5060. The new port for SIP/TLS will be 8934. Rule: BroadCloud Stage SBC (SIP/TLS) Direction: egress Destination: ussrv1a.meet.broadcloudpbx.com (199.59.65.65, 2a05:4200::5bc:402) Destination: ussrv2a.meet.broadcloudpbx.com (199.59.66.65, 2a05:4200:1::5bc:402) Destination Port: 8934 Protocol: TCP/TLS Desktop and mobile SaaS clients both provide backwards-compatibility support, thus no device configuration changes are required by the service provider. However, Cisco recommends the following configuration tag values are set for the desktop SaaS client. %SRTP_PREFERENCE% = transport %USE_SRTP% = true %USE_TLS% = true Information on the above tags can be found in section 10.16.2 of the UC-One for Desktop (v3.7.0) Configuration Guide: https://xchange.broadsoft.com/node/1035264 SERVICE IMPACT: MyRoom functionality will be unavailable while the servers reboot and register with the BroadCloud SBCs. USER EXPERIENCE: User experience will be unchanged. ref.: CLOUD-7716

History (Last 7 days)

Intermittent Calling IssuesService Disruption

Incident Status

Service Disruption


Components

BroadCloud/Webex Calling


Locations

North America



May 23, 2019 12:41PM EDT
May 23, 2019 4:41PM UTC
[Investigating] BroadCloud Carrier and Calling US: Please be aware that we are aware of an issue where some users are unable to place and/or receive calls. The issue does not impact Webex Calling users. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

May 23, 2019 12:51PM EDT
May 23, 2019 4:51PM UTC
[Resolved] BroadCloud Carrier and Calling US: Please be advised that the issue has been resolved and calling should be operating normally. We apologize for the disruption caused. If you should encounter any further issues please contact our support organization.
Mobile Client Call IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BroadCloud/Webex Calling


Locations

Europe



May 23, 2019 11:36AM EDT
May 23, 2019 3:36PM UTC
[Investigating] BroadCloud EMEA: Please be aware that we are aware of an issue where some mobile client users are unable to place and/or receive calls. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

May 23, 2019 11:59AM EDT
May 23, 2019 3:59PM UTC
[Resolved] BroadCloud EMEA: Please be advised that the issue has been resolved and calling should be operating normally. We apologize for the disruption caused. If you should encounter any further issues please contact our support organization.
Emergency Maintenance - Router Upgrade Dallas Data CenterPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft will upgrade the Internet routers. Traffic will be migrated away. SERVICE IMPACT: Each device will be upgraded individually to maintain traffic redundancy. Most of our VPN NNI's are single circuits so we do expect traffic to shift away from Dallas to Chicago during this work. During this maintenance, there may be some service interruption. Ref.: CLOUD-7557


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

May 17, 2019 11:00PM - May 18, 2019 5:00AM EDT
May 18, 2019 3:00AM - May 18, 2019 9:00AM UTC


May 17, 2019 11:00PM EDT
May 18, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

May 18, 2019 5:00AM EDT
May 18, 2019 9:00AM UTC
[Update] Scheduled maintenance is complete.
CJP Agent application unresponsive - Release 10Degraded Performance

Incident Status

Degraded Performance


Components

BroadSoft CJP/CC-One


Locations

North America



May 16, 2019 11:43PM EDT
May 17, 2019 3:43AM UTC
[Investigating] Agents across Release 10 platform are unable to login to the agent application. We suspect this issue appear to be result of no impact maintenance that was performed last night. Investigation in progress. Operations team has been engaged. More updates to follow.

May 17, 2019 12:03AM EDT
May 17, 2019 4:03AM UTC
[Monitoring] Please be advised that CJP Agent desktop is now operating normally. We really apologize for this issue caused. We are closely monitoring the performance of the system. If you continue to experience issues, please contact CJP Support at (877)353-7788, open a Xchange support case or send an email to ts-support@broadsoft.com

May 17, 2019 12:13AM EDT
May 17, 2019 4:13AM UTC
[Resolved] The issue stands resolved. Continued monitoring of the environment indicates no additional issues. The CJP Agent desktop continues to operate normally. If you experience issues, please contact CJP Support at (877)353-7788, open a Xchange support case or send an email to ts-support@broadsoft.com.
CJP Agent application unresponsive - Release 10Degraded Performance

Incident Status

Degraded Performance


Components

BroadSoft CJP/CC-One


Locations

North America



May 16, 2019 11:43PM EDT
May 17, 2019 3:43AM UTC
[Investigating] gents across Release 10 platform are unable to login to the agent application. We suspect this issue appear to be result of no impact maintenance that was performed last night. Investigation in progress. Operations team has been engaged. More updates to follow.

May 17, 2019 12:04AM EDT
May 17, 2019 4:04AM UTC
[Resolved] Please be advised that CJP Agent desktop is now operating normally. We really apologize for this issue caused. We are closely monitoring the performance of the system. If you continue to experience issues, please contact CJP Support at (877)353-7788, open a Xchange support case or send an email to ts-support@broadsoft.com