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All Systems Operational

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Active Incidents

0

Active Maintenances

27

Upcoming Maintenances

BroadCloud/Webex Calling

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Webex for BroadWorks

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

EOL: Team-One

United States (US)

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - AccessReg/Peering SSE/MSE Upgrade (BETA/DA3-CH3) - CLOUD-25639Planned Maintenance

Schedule

November 29, 2021 4:00AM - 7:00AM EST
November 29, 2021 9:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in Dallas (DA3) and Chicago (CH3). This maintenance will be to upgrade the SBC resources to the newer software version released on November 24th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.
Scheduled Maintenance - Internal Network Migration (AU) - CLOUD-25349Planned Maintenance

Schedule

November 30, 2021 10:00AM - 3:00PM EST
November 30, 2021 3:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate internal security gateways to new hardware. . SERVICE IMPACT: Disruption to service in Sydney will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Melbourne will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC
Scheduled Maintenance - Certificate Renewal (US/DA3) - CLOUD-25392Planned Maintenance

Schedule

December 1, 2021 4:00AM - 4:30AM EST
December 1, 2021 9:00AM - 9:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to update the SSL Certificates on CH3 Room Systems Peering Edge SBCs in Dallas DA3 DC which will impact the TLS encrypted services for Webex Room Systems. . SERVICE IMPACT: Hosted endpoints and clients will not be impacted as part of this maintenance as they are connected to Access Edge SBCs.
Scheduled Maintenance - Certificate Renewal (AU/ME1) - CLOUD-25411Planned Maintenance

Schedule

December 1, 2021 9:30AM - 10:00AM EST
December 1, 2021 2:30PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Webex Infrastructure Engineering Team will be performing work to update the SSL Certificates on CH3 Room Systems Peering Edge SBCs in Melbourne ME1 DC which will impact the TLS encrypted services for Webex Room Systems. . SERVICE IMPACT: Hosted endpoints and clients will not be impacted as part of this maintenance as they are connected to Access Edge SBCs.
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (JP) - CLOUD-25447Planned Maintenance

Schedule

December 1, 2021 12:00PM - 2:00PM EST
December 1, 2021 5:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to JP production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (EU) - CLOUD-25445Planned Maintenance

Schedule

December 1, 2021 3:00PM - 5:00PM EST
December 1, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to EU production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (EUN) - CLOUD-25446Planned Maintenance

Schedule

December 1, 2021 3:00PM - 5:00PM EST
December 1, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to EUN production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - Certificate Renewal (US/CH3) - CLOUD-25410Planned Maintenance

Schedule

December 2, 2021 4:00AM - 4:30AM EST
December 2, 2021 9:00AM - 9:30AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Webex Infrastructure Engineering Team will be performing work to update the SSL Certificates on CH3 Room Systems Peering Edge SBCs in Chicago CH3 DC which will impact the TLS encrypted services for Webex Room Systems. . SERVICE IMPACT: Hosted endpoints and clients will not be impacted as part of this maintenance as they are connected to Access Edge SBCs.
Scheduled Maintenance - Certificate Renewal (AU/SY3) - CLOUD-25412Planned Maintenance

Schedule

December 2, 2021 9:30AM - 10:00AM EST
December 2, 2021 2:30PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Webex Infrastructure Engineering Team will be performing work to update the SSL Certificates on CH3 Room Systems Peering Edge SBCs in Sydney SY3 DC which will impact the TLS encrypted services for Webex Room Systems. . SYSTEM IMPACT: Hosted endpoints and clients will not be impacted as part of this maintenance as they are connected to Access Edge SBCs.
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (CA) - CLOUD-25444Planned Maintenance

Schedule

December 2, 2021 9:00PM - 11:00PM EST
December 3, 2021 2:00AM - 4:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to CA production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (US) - CLOUD-25443Planned Maintenance

Schedule

December 3, 2021 9:00PM - 11:00PM EST
December 4, 2021 2:00AM - 4:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to US production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - CC-One Internal Routing Change (EU) - CLOUD-25130Planned Maintenance

Schedule

December 4, 2021 10:00AM - 2:00PM EST
December 4, 2021 3:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be updating the routing policy to forward traffic to one of our cloud providers over new external connections. . SERVICE IMPACT: This may cause a brief service disruption during network convergence. Engineering will be aiming to keep this as brief as possible.
Scheduled Maintenance - Rialto Release 22.9.12.1 (BETA) & Data Center Switchover (DA3>CH3) - CLOUD-25614Planned Maintenance

Schedule

December 6, 2021 10:00PM - December 7, 2021 4:00AM EST
December 7, 2021 3:00AM - December 7, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Chicago (CH3). Please note that Release 22.9.12.1 has been merged into 22.9.12.1. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.12.1 (EU) & Data Center Switchover (LD5>FR4) - CLOUD-25585 Planned Maintenance

Schedule

December 7, 2021 4:00PM - 10:00PM EST
December 7, 2021 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - F5 Update (US/CH3) - CLOUD-25567Planned Maintenance

Schedule

December 8, 2021 3:00AM - 5:00AM EST
December 8, 2021 8:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to update F5 to new XSP-DMS nodes. . SERVICE IMPACT: No service impact is expected. However, we would like to inform our customers about this maintenance in the event any unexpected issues take place.
Scheduled Maintenance - Cisco DBS210 501B18 Firmware Deployment (AU) - CLOUD-25450Planned Maintenance

Schedule

December 8, 2021 6:00AM - 8:00AM EST
December 8, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Cisco DBS210 501B18 firmware to AU production WxC Only. . New features - WxC Only . Support for Expansion of the Multicell Feature for Calling up to 50 base stations and 120 lines. The increase will be available in Control Hub after December 10th. Support for Ringer Volume Adjustment. Support for Hungarian Language. Support DECT 6825 HandSet Emergency Button. . SERVICE IMPACT: WxC (VAR, SP) DECT should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . CUSTOMER NOTICE LINKS: https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling
Scheduled Maintenance - F5 Update (US/DA3) - CLOUD-25568Planned Maintenance

Schedule

December 9, 2021 3:00AM - 5:00AM EST
December 9, 2021 8:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to update F5 to new XSP-DMS nodes. . SERVICE IMPACT: No service impact is expected. However, we would like to inform our customers about this maintenance in the event any unexpected issues take place.
Scheduled Maintenance - Rialto Release 22.9.12.1 (EUN) & Data Center Switchover (AMS>FR2) - CLOUD-25587Planned Maintenance

Schedule

December 9, 2021 4:00PM - 10:00PM EST
December 9, 2021 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Frankfurt (FR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Management Network Migration (US/CH3) - CLOUD-25451Planned Maintenance

Schedule

December 13, 2021 3:00AM - 9:00AM EST
December 13, 2021 8:00AM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate some internal routing to a new firewall within the Chicago Data Center (CH3). . SERVICE IMPACT: During this process there will be downtime for CDR's processed from our SBC's to the Service Assurance portal, resulting in loss of data. We aim to keep this drop as brief as possible. . SERVICES: Service Assurance
Scheduled Maintenance - Rialto Release 22.9.12.1 (JP) & Data Center Switchover (TY6>OS1) - CLOUD-25588 Planned Maintenance

Schedule

December 14, 2021 10:00AM - 4:00PM EST
December 14, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Internal Network Migration (AU/ME1) - CLOUD-25613Planned Maintenance

Schedule

December 14, 2021 10:00AM - 3:00PM EST
December 14, 2021 3:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate internal security gateways to new hardware. . SERVICE IMPACT: Disruption to service in Melbourne will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Please note that Sydney will be available to take calling traffic throughout the maintenance.
Scheduled Maintenance - Routing Policy Update (EU) - CLOUD-25498Planned Maintenance

Schedule

December 14, 2021 1:00PM - 5:00PM EST
December 14, 2021 6:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe (EU)

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance to update the routing policy to forward traffic to our Call Recording provider over new external connections. . SERVICE IMPACT: Due to the nature of the activity there will be potential service interruption to call recording during network convergence. Engineering will be aiming to keep this as brief as possible.
Scheduled Maintenance - Rialto Release 22.9.12.1 (US) & Data Center Switchover (DA3>CH3) - CLOUD-25619Planned Maintenance

Schedule

December 14, 2021 10:00PM - December 15, 2021 4:00AM EST
December 15, 2021 3:00AM - December 15, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Chicago (CH3). Please note that Release 22.9.12.1 has been merged into 22.9.12.1. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.12.1 (US/XO) & Data Center Switchover (DA3>CH3) - CLOUD-25618Planned Maintenance

Schedule

December 14, 2021 10:00PM - December 15, 2021 4:00AM EST
December 15, 2021 3:00AM - December 15, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Chicago (CH3). Please note that Release 22.9.12.1 has been merged into 22.9.12.1. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.12.1 (CA) & Data Center Switchover (VR1>TR2) - CLOUD-25621Planned Maintenance

Schedule

December 15, 2021 10:00PM - December 16, 2021 4:00AM EST
December 16, 2021 3:00AM - December 16, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Toronto (TR2). Please note that Release 22.9.12.1 has been merged into 22.9.12.1. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.12.1 (US/VZMM) & Data Center Switchover (DA3>CH3) - CLOUD-25620Planned Maintenance

Schedule

December 15, 2021 10:00PM - December 16, 2021 4:00AM EST
December 16, 2021 3:00AM - December 16, 2021 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Chicago (CH3). Please note that Release 22.9.12.1 has been merged into 22.9.12.1. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.12.1 (AU) & Data Center Switchover (ME1>SY3) - CLOUD-25589Planned Maintenance

Schedule

December 16, 2021 10:00AM - 4:00PM EST
December 16, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.12.1) and switch the active datacenter to: Sydney (SY3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

History (Last 7 days)

Demand Maintenance - SSE/MSE Pooling Candidate Changes (AU) - CLOUD-25560Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Group will be performing Demand Maintenance on 11/23/2021. . This work encompasses the reconfiguration of the SSE - MSE mappings in this region to leverage a new pooling model for the media nodes. This will enhance scalability and resilience. . Customers should review the Webex Calling Port Reference guide at https://help.webex.com/en-US/article/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . IP ranges for the selected servers coming into service have been in operation for approximately 2 years, and should be well known by all customers in region. . SERVICE IMPACT: It is possible that intermittent loss of media on calls could occur should the required IP ranges outlined in the reference document not be set on customer firewalls previously.


Components

BroadCloud/Webex Calling


Locations

Australia (AU)


Schedule

November 23, 2021 7:00AM - November 23, 2021 11:00AM EST
November 23, 2021 12:00PM - November 23, 2021 4:00PM UTC


November 23, 2021 7:00AM EST
November 23, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

November 23, 2021 11:01AM EST
November 23, 2021 4:01PM UTC
[Update] Scheduled maintenance is complete.
Webex Calling (US): Cisco PSTN FailuresDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

United States (US)



November 22, 2021 12:34PM EST
November 22, 2021 5:34PM UTC
[Investigating] BroadCloud/Webex Calling (US): Please be advised that our alerting systems have made us aware of a critical issue with Webex Calling utilizing Cisco PSTN in which you may experience call drops or poor audio . We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 30 minutes.

November 22, 2021 12:52PM EST
November 22, 2021 5:52PM UTC
[Monitoring] BroadCloud/Webex Calling (US): Please be advised that we have mitigated the issue and Cisco is observing service recovery. Cisco will monitor the situation and provide updates as required. Finally, Cisco would like to apologize for the impact caused to our customers and partners.

November 22, 2021 5:42PM EST
November 22, 2021 10:42PM UTC
[Resolved] Webex Calling (US): Please be advised that issue has been resolved and service is now operating normally. If you should encounter any further issues please contact our support organization. Cisco would like to apologize for the impact caused to our customers and partners. Thank You.
Scheduled Maintenance - Desktop Clients Release 22.9.30 (All Regions) - CLOUD-25318Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Operations Group will be performing Scheduled Maintenance on 11/22/2021 to release a hot fix for desktop clients to update to Webex Calling version 22.9.30.108 for Mac and 22.9.30.157 for Windows. . SERVICE IMPACT: There is no Service Impact expected and this notification is needed to notify customers of the new version being made available.


Components

BroadCloud/Webex Calling


Locations

Australia (AU), Canada (CA), Europe (EU), Europe Native (EUN), Japan (JP), United States (US), Beta Environment


Schedule

November 22, 2021 12:00PM - November 22, 2021 12:30PM EST
November 22, 2021 5:00PM - November 22, 2021 5:30PM UTC


November 22, 2021 12:00PM EST
November 22, 2021 5:00PM UTC
[Update] Scheduled maintenance is starting.

November 22, 2021 12:30PM EST
November 22, 2021 5:30PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Controlled SBC Cluster Reboot (US/DA3) - CLOUD-25475Planned Maintenance

Description

DESCRIPTION: US SBC Maintenance - DA3 DC: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for Cisco WxC Carrier, Webex Calling SP, Webex Calling VAR and BCLD PaaS products. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

November 22, 2021 4:30AM - November 22, 2021 6:30AM EST
November 22, 2021 9:30AM - November 22, 2021 11:30AM UTC


November 22, 2021 4:30AM EST
November 22, 2021 9:30AM UTC
[Update] Scheduled maintenance is starting.

November 22, 2021 6:30AM EST
November 22, 2021 11:30AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Certificate Renewal (US/CH3) - CLOUD-25120Planned Maintenance

Description

DESCRIPTION: WxC Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in Chicago DC which will impact the encrypted services for BroadCloud Meet aka UCaaS. . SERVICE IMPACT: We are not expecting any service impact as UCaaS clients will perform re-negotiation of certs for new TCP/TLS connection.


Components

BroadCloud/Webex Calling


Locations

United States (US)


Schedule

November 22, 2021 4:00AM - November 22, 2021 5:00AM EST
November 22, 2021 9:00AM - November 22, 2021 10:00AM UTC


November 22, 2021 4:00AM EST
November 22, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

November 22, 2021 5:00AM EST
November 22, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.