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All Systems Operational

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0

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

February 19, 2020 4:00PM - 5:00PM EST
February 19, 2020 9:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: A Emergency Maintenance is to be performed to correct an issue where BroadCloud for Carriers admins are unable to make changes for call recording users. This maintenance does not affect Webex Calling administrators. SERVICE IMPACT: The Calling Admin Portal for BroadCloud for Carriers will be unavailable for a portion of the maintenance. Ref.: CLOUD-12802

Schedule

February 20, 2020 4:00PM - 6:00PM EST
February 20, 2020 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which configuration changes will be applied to components within the platform as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-12793

Schedule

February 20, 2020 10:00PM - 11:00PM EST
February 21, 2020 3:00AM - 4:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: A Emergency Maintenance is to be performed to correct an issue where BroadCloud for Carriers admins are unable to make changes for call recording users. This maintenance does not affect Webex Calling administrators. SERVICE IMPACT: The Calling Admin Portal for BroadCloud for Carriers will be unavailable for a portion of the maintenance. Ref.: CLOUD-12803

Schedule

February 21, 2020 11:00PM - February 22, 2020 2:00AM EST
February 22, 2020 4:00AM - February 22, 2020 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will be performing a software provisioning maintenance on the PSTN Peering SBC clusters to remove inactive configuration elements. SERVICE IMPACT: No impact to service is expected. Ref.: CLOUD-12407

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A Demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.8 iOS and Android mobile client. To Opt-in for Eval testing please follow these links after the planned release date. iOS TestFlight: https://testflight.apple.com/join/q3N2mnuH Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta The Release notes: https://xchange.broadsoft.com/node/1048210 The Configuration guide: https://xchange.broadsoft.com/node/1048209 Note: The current GA targeted release date is March 5th. This is not a committed date. SERVICE IMPACT There will be no service impact during the maintenance. USER EXPERIENCE End-users that have opted into the eval testing will be prompted to update the eval client. Ref.: CLOUD-12732


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America


Schedule

February 17, 2020 9:00AM - February 17, 2020 9:30AM EST
February 17, 2020 2:00PM - February 17, 2020 2:30PM UTC



February 17, 2020 9:00AM EST
February 17, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

February 17, 2020 9:30AM EST
February 17, 2020 2:30PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Demand DESCRIPTION A Demand Maintenance is to be performed within which BroadSoft will be performing network hardening on failover access SBC in ny. SERVICE IMPACT: We do not expect any service interruption from this change.


Components

VoIP Logic PaaS


Locations

Tampa


Schedule

February 16, 2020 11:59PM - February 17, 2020 2:00AM EST
February 17, 2020 4:59AM - February 17, 2020 7:00AM UTC



February 16, 2020 11:59PM EST
February 17, 2020 4:59AM UTC
[Update] Scheduled maintenance is starting.

February 17, 2020 2:00AM EST
February 17, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Demand DESCRIPTION A Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the XSP servers. SERVICE IMPACT: Web logins will need to be re-established CLOUD-12721


Components

VoIP Logic PaaS


Locations

New York


Schedule

February 16, 2020 11:59PM - February 17, 2020 2:00AM EST
February 17, 2020 4:59AM - February 17, 2020 7:00AM UTC



February 16, 2020 11:59PM EST
February 17, 2020 4:59AM UTC
[Update] Scheduled maintenance is starting.

February 17, 2020 2:00AM EST
February 17, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION A nightly maintenance will be performed to release the latest 3.9.6 UC-One SaaS desktop client. For the UC-One SaaS Staging environment, the client will be released to the recommended (GA) channel. For all UC-One SaaS production regions (NA, EMEA, and APAC), the client will be released on the alpha and beta channels. The 3.9.6 client includes the following new content: * Team telephony window sorting order enhancement
 * Disabling SIP mediasec headers when the server does not support TLS
 * Automatic upgrade enhancements hiding UI elements
 * My Room button hiding when WebEx Meetings URL is not defined
 * WebEx Teams federation support (SaaS) Release notes can be found on Xchange: https://xchange.broadsoft.com/node/1048207 Please note that the staging environment is currently providing 3.9.8 clients on the alpha and beta channels. These channels will not be affected by this maintenance. The estimated release date of the 3.9.6 client to the recommended channel on production environments is Feb 28. SERVICE IMPACT There will be no impact to services during the maintenance. USER EXPERIENCE Stage users that have selected the recommended channel or production users that have selected the alpha or beta channels and are running client versions less than 3.9.6.95 (Windows) and 3.9.6.98 (MacOS) will begin to receive prompts to update the client. The update can be commenced immediately, deferred for 8 hours, or ignored. If ignored, the client will no longer generate prompts until the next release. Users on the SoftPhone or Messaging packages who have not defined a WebEx meetings URL will no longer see the MyRoom button. Ref.: CLOUD-12695


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America


Schedule

February 15, 2020 1:00PM - February 15, 2020 2:00PM EST
February 15, 2020 6:00PM - February 15, 2020 7:00PM UTC



February 15, 2020 1:00PM EST
February 15, 2020 6:00PM UTC
[Update] Scheduled maintenance is starting.

February 15, 2020 2:00PM EST
February 15, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will be working with a hardware vendor to remediate an issue on an edge device within our Dallas data center. SERVICE IMPACT: No major impact is expected due to the redundant nature of our configuration. However, there is the possibility for momentary interruptions of service for users of web portals related to the service. Call processing should not be affected. Ref.: CLOUD-12758


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

North America, Dedicated


Schedule

February 14, 2020 10:00PM - February 15, 2020 4:00AM EST
February 15, 2020 3:00AM - February 15, 2020 9:00AM UTC



February 14, 2020 10:00PM EST
February 15, 2020 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 15, 2020 4:00AM EST
February 15, 2020 9:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is to perform diagnostic and maintenance on backup/redundant edge devices. SERVICE IMPACT: No impact is expected during this maintenance. Ref.: CLOUD-12739


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

North America


Schedule

February 14, 2020 9:30AM - February 14, 2020 11:00AM EST
February 14, 2020 2:30PM - February 14, 2020 4:00PM UTC



February 14, 2020 9:35AM EST
February 14, 2020 2:35PM UTC
[Update] Scheduled maintenance is starting.

February 14, 2020 11:00AM EST
February 14, 2020 4:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

UC-One SaaS


Locations

North America




February 13, 2020 10:50AM EST
February 13, 2020 3:50PM UTC
[Identified] UC-One SaaS North America Production MyRoom dial-in service is currently experiencing an outage. This issue was identified by our TAC and operations teams. Operations is engaged and working to isolate the root cause. Users attempting to dial into NA MyRoom service will fail. We apologize for the disruption and Cisco is working urgently to correct the problem. Further information will follow within the next 60 minutes.

February 13, 2020 11:38AM EST
February 13, 2020 4:38PM UTC
[Resolved] UC-One SaaS – North America Production MyRoom dial-in failures resolved. The Operations team identified the issue and performed the fix. Users attempting to dial into North America Production MyRoom service are successful now. The TAC and operations team apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.