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Active Incidents

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Active Maintenances

12

Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (AU) - CLOUD-25987 Planned Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (CA) - CLOUD-25988 Planned Maintenance

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EU) - CLOUD-25989Planned Maintenance

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EUN) - CLOUD-25990Planned Maintenance

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Upgrade Yealink T33G devices to latest firmware v86 firmware in CA - CLOUD-27908Planned Maintenance

Schedule

April 18, 2022 10:30PM - 10:35PM EDT
April 19, 2022 2:30AM - 2:35AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: updating the firmware on Yealink T33G devices to the latest build. SERVICE IMPACT: WxC Carrier Yealink T33G phones would need to be manually restarted to force an upgrade to the new firmware.
[WxC US] - DA3 DMS Virtual Server Migration (mediatrix.sipflash.com)Planned Maintenance

Schedule

June 22, 2022 5:00AM - 6:00AM EDT
June 22, 2022 9:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering are working to migrate the load balancer VIP for mediatrix.sipflash.com in Dallas. SERVICES: Webex Carrier - Mediatrix devices only There may be a brief blip in service for provisioning/web services for this device during this time, the Chicago VIP will be available throughout so we expect impact to be minimal.
[US] R22 Monthly Patching & RI Updates - CHG0393025Planned Maintenance

Schedule

August 22, 2022 8:00PM - August 23, 2022 2:00AM EDT
August 23, 2022 12:00AM - August 23, 2022 6:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: All servers will be updated for August patches and release binaries. SERVICE IMPACT: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing and provisioning should not be affected.
EU - Renew TLS Certificates for services hosted on Frankfurt (FR4) Oracle Access SBC Cluster - CHG0417282 Planned Maintenance

Schedule

October 5, 2022 1:00PM - 3:00PM EDT
October 5, 2022 5:00PM - 7:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: BroadCloud PaaS Maintenance: WxC Infrastructure Engineering Team will be performing work to renew the SSL Certificate on Access SBC cluster in Frankfurt FR4 DC which will impact the encrypted services for BCLD PaaS product offering. SERVICE IMPACT: We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections.
EU - Renew TLS Certificates for services hosted on London (LD5) Oracle Access SBC Cluster - CHG04172823Planned Maintenance

Schedule

October 6, 2022 1:00PM - 3:00PM EDT
October 6, 2022 5:00PM - 7:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: BroadCloud PaaS Maintenance: WxC Infrastructure Engineering Team will be performing work to renew the SSL Certificate on Access SBC cluster in London LD5 DC which will impact the encrypted services for the BCLD PaaS product offering. SERVICE IMPACT: We are not expecting service impacts for Hosted and Client devices as they will re-negotiate the certificate when establishing new TLS connections.
DA3 Core gateway migration - CLOUD-30017Planned Maintenance

Schedule

October 6, 2022 11:00PM - October 7, 2022 4:00AM EDT
October 7, 2022 3:00AM - October 7, 2022 8:00AM UTC

Components

Webex Calling for Carriers, BroadCloud with UC-One (PaaS Solution), UC-One SaaS

Locations

United States (US)

Description

DESCRIPTION: Engineering will be working to migrate internal core gateways to new hardware. SERVICE IMPACT: Disruption to service in Dallas will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Chicago will be available to take calling traffic throughout the maintenance.
WxC JP - Oracle SBC Access Edge PoP Certificate Renewal | TY6 SC01 - Update TLS certificate - CHG041721902Planned Maintenance

Schedule

October 14, 2022 6:30AM - 8:30AM EDT
October 14, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: WxC Infrastructure Engineering Team will be performing work to update the SSL Certificates on the Access SBC cluster in Tokyo TY6 DC, which caters to encrypted services for IPv4/IPv6 Hosted & Client and Regional Media services. SERVICE IMPACT: We are not expecting any service impact as the end devices will perform re-negotiation of certs for new TCP/TLS connection.
WxC JP - Oracle SBC Access Edge PoP Certificate Renewal | OS1 SC01-02 - Update TLS certificate - CHG0417222Planned Maintenance

Schedule

October 17, 2022 6:30AM - 8:30AM EDT
October 17, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: WxC Infrastructure Engineering Team will be performing work to update the SSL Certificates on the Access SBC cluster in Osaka OS1 DC, which caters to encrypted services for IPv4/IPv6 Hosted & Client and Regional Media services. SERVICE IMPACT: We are not expecting any service impact as the end devices will perform re-negotiation of certs for new TCP/TLS connection.

History (Last 7 days)

US/XO - Rialto Release 22.10.9.1 (US/XO) & Data Center Switchover (CH3>DA3)-CLOUD-30102Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.9.1) and switch the active datacenter to: DA3 BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Dedicated (DED)


Schedule

September 28, 2022 11:00PM - September 29, 2022 5:00AM EDT
September 29, 2022 3:00AM - September 29, 2022 9:00AM UTC


September 28, 2022 11:00PM EDT
September 29, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 29, 2022 5:00AM EDT
September 29, 2022 9:00AM UTC
[Update] Scheduled maintenance is complete.
US/BC - Rialto Release 22.10.9.1 (US/BC) & Data Center Switchover (CH3>DA3)-CLOUD-30101Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.9.1) and switch the active datacenter to: DA3 BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

September 28, 2022 11:00PM - September 29, 2022 5:00AM EDT
September 29, 2022 3:00AM - September 29, 2022 9:00AM UTC


September 28, 2022 11:00PM EDT
September 29, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 29, 2022 5:00AM EDT
September 29, 2022 9:00AM UTC
[Update] Scheduled maintenance is complete.