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Active Incidents

0

Active Maintenances

11

Upcoming Maintenances

Cisco BroadCloud

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

一時メンテナンス - シスコ ブロードクラウド/Scheduled Maintenance - Cisco BroadCloud - Japan Planned Maintenance

Schedule

February 22, 2019 9:00AM - 10:00AM EST
February 22, 2019 2:00PM - 3:00PM UTC

Components

Cisco BroadCloud

Locations

Japan

Description

BroadCloud環境：Commercial 影響を受ける製品：BroadCloud Japan、 メンテナンス時期： 予定時間： EST：22/2/19 09:00:00 AM GMT：19/2/19 02:00:00 PM AEST：23/2/19 01:00:00 AM メンテナンス期間：1.0時間 メンテナンスの種類：EmCR /緊急 製品：BroadCloud Japan 説明： 最近サードパーティのクラウドプロバイダーへの接続がサービスの可用性に影響を及ぼしていることが発生されたため、同様の状況が再発を防止するために追加の冗長性が導入されています。 このメンテナンス中にサービスの停止は発生しませんが、この変更の性質上、サービスは「危険」のみに分類されます。 +++++++++++++++++++++++++++++++++++++++ BroadCloud Environment: Commercial Affected Product: BroadCloud Japan, MAINTENANCE TIMES: Planned Times: EST: 22/2/19 09:00:00 AM GMT: 22/2/19 02:00:00 PM AEST: 23/2/19 01:00:00 AM Maintenance Duration: 1.0 hrs MAINTENANCE TYPE: EmCR / Emergency PRODUCT: BroadCloud Japan, DESCRIPTION: Due to a recently experienced outage in our connectivity to a 3rd party cloud provider impacting on service availability, extra redundancy is being put in place to help prevent any further reoccurrence should similar circumstances arise. No outage is expected during this maintenance, but due to the nature of this change the service is classified as ‘at risk’ only. Ref.: CLOUD-6649
Scheduled Maintenance - Chicago Data Center Switch UpgradePlanned Maintenance

Schedule

February 22, 2019 10:00PM - February 23, 2019 5:00AM EST
February 23, 2019 3:00AM - February 23, 2019 10:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to perform distribution switch upgrade in the Chicago Data Center. During this maintenance the entire switch stack will be upgraded. We expect this cause some service interruption SERVICE IMPACT: Call processing may be affected when moving traffic from Chicago Data Center to the Dallas Data Center. Service Provider Portals, Myphone, Mysite will be unavailable intermittently during this maintenance. Ref.: CLOUD-6281
Demand Maintenance - VL PaaS - System 3 XSP and AS patchingPlanned Maintenance

Schedule

February 24, 2019 10:00PM - February 25, 2019 12:00AM EST
February 25, 2019 3:00AM - February 25, 2019 5:00AM UTC

Components

VoIP Logic PaaS

Locations

Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION A Maintenance is to be performed within which BroadSoft will be applying patches in the Application Server and XSP servers in order to address an OCI issue whereby connections are not being re-established properly. SERVICE IMPACT: During the maintenance on the Primary Server (AS1), all services will be handled by the Secondary Server. Calls should not be affected, TRANSFERS, HOLD, NEW REGISTRATIONS may be affected or may experience delays during the services restart. Call Center and Receptionist users may need to log back in. Custom applications may need to reconnect after the maintenance. On-Demand and Scheduled Reporting may be delayed. CLOUD-6639
Demand Maintenance VL PaaS - System 1 and 6, ACME APKTSBC07 Access Interface Config ChangePlanned Maintenance

Schedule

February 24, 2019 11:00PM - February 25, 2019 1:00AM EST
February 25, 2019 4:00AM - February 25, 2019 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be applying configuration changes to the ACME SBC APKTSBC07 cluster in NYC in order to implement added security measures on the Access interfaces. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-6597
Demand Maintenance UC-One SaaS Meet Network MaintenancePlanned Maintenance

Schedule

February 25, 2019 4:00PM - 8:00PM EST
February 25, 2019 9:00PM - 1:00AM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is performing Network maintenance to refactoring application clusters for the 'Meet' component of the UC-One SaaS platform. These updates will improve Geo-Resiliency for Meet. SERVICE IMPACT: Meet will experience a complete outage for approximate;y 3 hours during the work window. Service will restore at approximately 2 hours and it is expected that full service will be resumed after 3 hours. Ref.: CLOUD-5768
Scheduled Maintenance - US/NA Routine Update to IM&P ServicePlanned Maintenance

Schedule

February 25, 2019 10:00PM - February 26, 2019 4:00AM EST
February 26, 2019 3:00AM - February 26, 2019 9:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying routine security updates and upgrades to the network component controlling IM&P service for the UC-One Communicator Clients. SERVICE IMPACT: Service Provider Portals, Myphone, Mysite and REP will be available and Call processing is not affected. However, it should be expected that for short periods during the work window users of the Clients will not see correct Presence information or be able to exchange Instant Messages. Ref.: CLOUD-6323
[Scheduled Maintenance - Firewall Configuration] Planned Maintenance

Schedule

February 26, 2019 9:00PM - 10:00PM EST
February 27, 2019 2:00AM - 3:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hub, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: As part of our ongoing program to maintain a secure environment, a Scheduled Maintenance is to be performed within which Cisco BroadSoft will modify firewall configurations in accordance with established best practices. SERVICE IMPACT: No impact is expected Ref.: CLOUD-6387
Scheduled Maintenance UC-One SaaS Meet Network MaintenancePlanned Maintenance

Schedule

February 27, 2019 10:00PM - February 28, 2019 2:00PM EST
February 28, 2019 3:00AM - February 28, 2019 7:00PM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network Configuration MAINTENANCE TYPE: Scheduled DESCRIPTION: A (Demand/Scheduled/Emergency) Maintenance is to be performed within which BroadSoft is is performing Network maintenance to refactoring application clusters for the 'Meet' component of the UC-One SaaS platform. These updates will improve Geo-Resiliency for Meet. SERVICE IMPACT: Meet will experience a complete outage for approximate;y 3 hours during the work window. Service will restore at approximately 2 hours and it is expected that full service will be resumed after 3 hours. Ref.: CLOUD-5769
Scheduled Maintenance - Dallas Data Center Switch UpgradePlanned Maintenance

Schedule

March 2, 2019 10:00PM - March 3, 2019 5:00AM EST
March 3, 2019 3:00AM - March 3, 2019 10:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to perform distribution switch upgrade in the Dallas Data Center. During this maintenance the entire switch stack will be upgraded. We expect this cause some service interruption SERVICE IMPACT: Call processing may be affected when moving traffic from the Dallas Data Center to the Chicago Data Center. Service Provider Portals, Myphone, Mysite will be unavailable intermittently during this maintenance. Ref.: CLOUD-6283
Scheduled Maintenance - Dallas SBC UpgradePlanned Maintenance

Schedule

March 15, 2019 11:00PM - March 16, 2019 3:00AM EDT
March 16, 2019 3:00AM - March 16, 2019 7:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft CC-One, BroadSoft Hub, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform a peering session border controller hardware upgrade in the Dallas Data Center.  In order to to minimize service disruption, traffic will be gracefully migrated away from the Dallas data center to other redundant facilities prior to the start of maintenance. PSTN partners are expected to present calls to the platform through alternate routes. SERVICE IMPACT: None expected Ref.: CLOUD-6477
Scheduled Maintenance - Chicago SBC UpgradePlanned Maintenance

Schedule

April 5, 2019 11:00PM - April 6, 2019 3:00AM EDT
April 6, 2019 3:00AM - April 6, 2019 7:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft CC-One, BroadSoft Hub, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform a peering session border controller hardware upgrade in the Chicago Data Center. In order to to minimize service disruption, traffic will be gracefully migrated away from the Dallas data center to other redundant facilities prior to the start of maintenance. PSTN partners are expected to present calls to the platform through alternate routes. SERVICE IMPACT: None expected Ref.: CLOUD-6480

History (Last 7 days)

Demand Maintenance - BETA BroadCloud Patch Release 22.6.0Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying patches to the BETA environment only. Production is not affected. SERVICE IMPACT: Call processing is not affected. All BETA environment web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-6629


Components

Cisco BroadCloud


Locations

Australia, Europe, Japan, North America


Schedule

February 21, 2019 10:00PM - February 22, 2019 12:00AM EST
February 22, 2019 3:00AM - February 22, 2019 5:00AM UTC


February 21, 2019 10:00PM EST
February 22, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

February 22, 2019 12:00AM EST
February 22, 2019 5:00AM UTC
[Update] Scheduled maintenance is complete.
Team-One experiencing temporary loss of historical messages Operational

Incident Status

Operational


Components

BroadSoft Team-One


Locations

North America



February 21, 2019 2:33PM EST
February 21, 2019 7:33PM UTC
[Investigating] Team-One experiencing temporary loss of historical messages Team is working on correcting the issue.

February 21, 2019 3:28PM EST
February 21, 2019 8:28PM UTC
[Identified] The system is temporarily offline in order to restore the missing data.

February 21, 2019 3:49PM EST
February 21, 2019 8:49PM UTC
[Resolved] All services have been restored. smoke tests passed. Team is monitoring the system closely.

February 21, 2019 3:50PM EST
February 21, 2019 8:50PM UTC
[Resolved] The service has been restored. Please contact support if you experience any additional issues.
BroadSoft UC-One Japan serveces have had call processing issue from 2019/02/20 8:14am JST,Service Disruption

Incident Status

Service Disruption


Components

Cisco BroadCloud


Locations

Japan



February 20, 2019 9:25PM EST
February 21, 2019 2:25AM UTC
[Investigating] (BroadSoft UC-One -Japan): BroadSoft UC-Oneをご利用中の一部のお客様におきまして、2019年02月20日 午前8時14分から9時19分まで、1時間に渡って発着信ができなくなる障害が発生いたしました。現在は復旧済みですが、ご迷惑をお掛け致しましたことを深くお詫びいたします。 ++++++++++++++++++++++++++++ BroadSoft UC-One Japan serveces have had call processing issue from 2019/02/20 8:14am JST, duration was approximately　1 hour. It has already been resolved around 9:20am JST. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. TAC-330275

February 21, 2019 12:01AM EST
February 21, 2019 5:01AM UTC
[Investigating] 皆様に多大なるご不便ならびに、ご迷惑をお掛けしましたことを心より深くお詫び申し上げます。 本障害につきまして現在復旧されております。引き続き原因調査を進めております状況となりますため、調査の完了までには今しばらくお時間を頂戴する可能性がございます。長らくご迷惑をお掛けしてしまい誠に申し訳ございませんが、お待ち頂けますようお願い致します ++++++++++++++++++++++++++++ BroadSoft UC-One Japan serveces have had call processing issue from 2019/02/20 8:14am JST, duration was approximately 1 hour. It has already been resolved around 9:20am JST. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. TAC-330275

February 21, 2019 2:31PM EST
February 21, 2019 7:31PM UTC
[Resolved] 皆様に多大なるご不便ならびに、ご迷惑をお掛けしましたことを心より深くお詫び申し上げます。 本障害につきまして現在復旧されております。引き続き原因調査を進めております状況となりますため、調査の完了までには今しばらくお時間を頂戴する可能性がございます。長らくご迷惑をお掛けしてしまい誠に申し訳ございませんが、お待ち頂けますようお願い致します ++++++++++++++++++++++++++++ BroadSoft UC-One Japan services have had call processing issue from 2019/02/20 8:14am JST, duration was approximately 1 hour. It has already been resolved around 9:20am JST. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. TAC-330275
Message gateway failureDegraded Performance

Incident Status

Degraded Performance


Components

UC-One SaaS


Locations

North America



February 19, 2019 10:54AM EST
February 19, 2019 3:54PM UTC
[Investigating] Due to an unknown issue with the SaaS message gateway, user may experience intermittent but brief degradation of service resulting in symptoms such as Presence or Chat being unavailable for a few seconds. Users will see the "Message gateway failure" message in the client during this time. The operations team continues to investigate root cause.

February 19, 2019 1:02PM EST
February 19, 2019 6:02PM UTC
[Identified] UC-One SaaS: Issue Identified. We have identified a required code change in the UC-One SaaS deployment and are currently working on providing a resolution. Current ETA for deployment of fix is 3PM CDT.

February 19, 2019 10:06PM EST
February 20, 2019 3:06AM UTC
[Resolved] UC-One SaaS: Service Restored. The message gateway in the SaaS platform has been restored to stable operations and the operations team continues to monitor the status.