Description

DESCRIPTION: ISP will be performing Demand Maintenance to alter configuration around their route advertisements in Chicago. . SERVICE IMPACT: No impact is expected as a result of this Demand Maintenance. However, if there are unexpected issues, this may cause some registrations to move to the redundant site.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

December 4, 2020 4:00AM - December 4, 2020 5:00AM EST
December 4, 2020 9:00AM - December 4, 2020 10:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

December 3, 2020 6:00PM - December 3, 2020 10:00PM EST
December 3, 2020 11:00PM - December 4, 2020 3:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the US DA3 External F5's to v14.1.2.8. . SERVICE IMPACT: This should not affect any services as the deployment plan calls for one device to be upgraded at a time.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

December 3, 2020 4:00AM - December 3, 2020 8:00AM EST
December 3, 2020 9:00AM - December 3, 2020 1:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing a firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

December 3, 2020 4:00AM - December 3, 2020 6:00AM EST
December 3, 2020 9:00AM - December 3, 2020 11:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

December 2, 2020 11:00PM - December 3, 2020 3:00AM EST
December 3, 2020 4:00AM - December 3, 2020 8:00AM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

December 2, 2020 4:00PM - December 2, 2020 10:00PM EST
December 2, 2020 9:00PM - December 3, 2020 3:00AM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing Emergency Maintenance to apply Rialto Software Upgrade (22.8.13 Hot Fix Set) for REP on the applicable Rialto Software components. . SERVICE IMPACT: There will be no impact experienced during this Emergency Maintenance activity.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

December 2, 2020 2:00PM - December 2, 2020 2:30PM EST
December 2, 2020 7:00PM - December 2, 2020 7:30PM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing Emergency Maintenance to apply Rialto Software Upgrade (22.8.13 Hot Fix Set) for REP on the applicable Rialto Software components. . SERVICE IMPACT: There will be no impact experienced during this Emergency Maintenance activity.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

December 2, 2020 1:00PM - December 2, 2020 1:30PM EST
December 2, 2020 6:00PM - December 2, 2020 6:30PM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

December 2, 2020 9:00AM - December 2, 2020 1:00PM EST
December 2, 2020 2:00PM - December 2, 2020 6:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be migrating PSTN Peering traffic to a newly deployed SBC cluster in the ME1 Data Center. . SERVICE IMPACT: It is expected that there could be disruption to PSTN service for 5 to 15 minutes in ME1 during the maintenance window while we perform the SBC hardware migration. The Cisco WxC Infrastructure Engineering Team will attempt to minimize service disruption by gracefully migrating traffic away from the impacted SBC cluster before the maintenance begins. The PSTN traffic will be normalized through both ME1 and SY3 once testing has confirmed proper function of the new ME1 Peering SBC cluster.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

December 2, 2020 9:00AM - December 2, 2020 12:00PM EST
December 2, 2020 2:00PM - December 2, 2020 5:00PM UTC

Description

DEMAND MAINTENANCE: ISP will be performing Demand Maintenance to alter configuration around their route advertisements in Dallas. . SERVICE IMPACT: No impact is expected as a result of this Demand Maintenance. However, if there are unexpected issues, this may cause some registrations to move to the redundant site.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

December 2, 2020 4:00AM - December 2, 2020 5:00AM EST
December 2, 2020 9:00AM - December 2, 2020 10:00AM UTC

Description

Scheduled Maintenance: Rialto Software Upgrade (apply 22.8.13 patch set) Planned Maintenance Schedule: Dec 1st, 2020 9:00 AM - Dec 1st, 2020 3:00 PM US/Central Components: BroadCloud CarrierLocation: AU MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) SERVICE IMPACT: Call processing should be unaffected. The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Ref: CLOUD-18914

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

December 1, 2020 10:00AM - December 1, 2020 3:00PM EST
December 1, 2020 3:00PM - December 1, 2020 8:00PM UTC

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) and DC Switchover from CH3 to DA3. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. . Partners which use a DNS "A" record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.171.135. Partners using a DNS "CNAME" record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

December 9, 2020 10:00PM - December 10, 2020 4:00AM EST
December 10, 2020 3:00AM - December 10, 2020 9:00AM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance to swap multiple XSP Servers within the Chicago and Dallas Data Centers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are reset.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Schedule

November 30, 2020 11:00PM - December 1, 2020 7:00AM EST
December 1, 2020 4:00AM - December 1, 2020 12:00PM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing Demand Maintenance in order to deploy a Rialto Software Upgrade (22..8.13 RialtoMarket and REP patch). . SERVICE IMPACT: The Service Portals will be unavailable during this maintenance activity. Call processing will not be impacted. . Note: This maintenance activity was previously scheduled for 11/23/2020 but did not take place. It has been rescheduled for 11/30/2020.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

November 30, 2020 10:00AM - November 30, 2020 11:30AM EST
November 30, 2020 3:00PM - November 30, 2020 4:30PM UTC

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing work to renew the SSL Certificates on the Access SBC clusters in Dallas and Chicago Data Centers for the encrypted services on BroadCloud UCaaS. . SERVICE IMPACT: We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

November 30, 2020 4:00AM - November 30, 2020 5:00AM EST
November 30, 2020 9:00AM - November 30, 2020 10:00AM UTC