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All Systems Operational

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Active Incidents

0

Active Maintenances

18

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

Stage

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

March 30, 2020 5:00AM - 6:00AM EDT
March 30, 2020 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's in our BETA environment which serve Cisco Webex Calling SP and VAR customers. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-13578

Schedule

March 30, 2020 5:00AM - 6:00AM EDT
March 30, 2020 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's in our Dallas data center which serve Cisco Webex Calling SP and VAR customers. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-13580

Schedule

March 30, 2020 8:00AM - 10:00AM EDT
March 30, 2020 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which configuration changes will be applied to components related to portal access as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-13290

Schedule

March 31, 2020 5:00AM - 6:00AM EDT
March 31, 2020 9:00AM - 10:00AM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, North America

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Scheduled DESCRIPTION: A demand maintenance will be performed on all UC-One SaaS production regions (NA, EMEA, APAC) to update the allowed TLS version and cipher list. Following the maintenance, ONLY TLS v1.2 will be supported with the following ciphers: TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 TLS_DHE_RSA_WITH_AES_256_CBC_SHA256 TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 SERVICE IMPACT: There will be intermittent service outages for the duration of the maintenance as services are moved off old nodes and onto new nodes. The above TLS configuration has been available for partner testing in the UC-One SaaS STAGING environment since February 3. USER EXPERIENCE: There will be no change to user experience after the maintenance. Ref.: CLOUD-12382

Schedule

March 31, 2020 5:00AM - 6:00AM EDT
March 31, 2020 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's in our Chicago data center which serve Cisco Webex Calling SP and VAR customers. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-13581

Schedule

March 31, 2020 5:00PM - 7:00PM EDT
March 31, 2020 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

Note: This notice was previously sent in error with an incorrect date. We apologize for any confusion. This maintenance affects only BroadCloud for Carriers customers. MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will make available a new version of firmware for Yealink T4x, T29G and T58V models in order to resolve multiple customer reported issues. SERVICE IMPACT: No impact but customers should reboot their phones at their earliest convenience to accept this new firmware. We recommend that you stagger the reboots to prevent over utilization of your local network. Ref: CLOUD-13529

Schedule

April 1, 2020 5:00AM - 6:00AM EDT
April 1, 2020 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco perform a software update to SBC's in our BETA environment serving our Webex Calling customers utilizing room systems. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-13579

Schedule

April 1, 2020 5:00AM - 6:00AM EDT
April 1, 2020 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is updating the access SBC's serving our Webex Calling customers utilizing room systems to the latest software version. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-13582

Schedule

April 1, 2020 11:30AM - 1:30PM EDT
April 1, 2020 3:30PM - 5:30PM UTC

Components

UC-One SaaS

Locations

Canada, North America, Stage

Description

MAINTENANCE NOTIFICATION Platform MAINTENANCY TYPE Scheduled DESCRIPTION Deprecation of Hub is scheduled for March 31. On 4/1/20, a global update will be applied to the top-level device configuration templates in UC-One SaaS to disable Hub integration in all production and staging environments (NA, AU, EMEAR, STAGE). No action is required by partners or end-users to "activate" the new template. For updates to take effect in the client, end-users will be required to logout and back in on all platforms. SERVICE IMPACT: There will be no service impact during the maintenance. END-USER EXPERIENCE: For updates to take effect in the client, end-users will be required to logout and back in on all platforms. Ref: CLOUD-13395

Schedule

April 1, 2020 9:00PM - 11:00PM EDT
April 2, 2020 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

Note: This maintenance affects only BroadCloud for Carriers customers. MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will make available a new version of firmware for Yealink T4x, T29G and T58V models in order to resolve multiple customer reported issues. SERVICE IMPACT: No impact but customers should reboot their phones at their earliest convenience to accept this new firmware. We recommend that you stagger the reboots to prevent over utilization of your local network. Ref: CLOUD-13529

Schedule

April 2, 2020 10:00AM - 4:00PM EDT
April 2, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13441

Schedule

April 2, 2020 11:00AM - 1:00PM EDT
April 2, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

Note: This maintenance affects only BroadCloud for Carriers customers. MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will make available a new version of firmware for Yealink T4x, T29G and T58V models in order to resolve multiple customer reported issues. SERVICE IMPACT: No impact but customers should reboot their phones at their earliest convenience to accept this new firmware. We recommend that you stagger the reboots to prevent over utilization of your local network. Ref: CLOUD-13531

Schedule

April 3, 2020 4:00PM - 4:59PM EDT
April 3, 2020 8:00PM - 8:59PM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, North America, Stage

Description

MAINTENANCE NOTIFICATION: Certificate MAINTENANCE TYPE: Demand DESCRIPTION: The TLS certificates for domain gateway.push.apple.com, feedback.push.apple.com, feedback.sandbox.push.apple.com, and gateway.sandbox.push.apple.com are set to expire in April. These certificates are used by BroadWorks XSPs that send push notifications to Apple's Push Notification Service (APNS) API. The first certificate is set to expire on April 3 20:59:07 GMT. Updating the certificates is required on any XSP that is running the Notification Push Service and is configured to communicate with APNS API using the binary (legacy) protocol. XSPs that are configured to use the HTTP/2 APNS API are not affected by this certificate expiration. Instructions for updating XSPs can be found on the following BroadSoft Bulletin: https://xchange.broadsoft.com/node/1048309 SERVICE IMPACT: If the APNS certificates are not updated, then connections from the NPS to the APNS will fail and NPS will not be able to push notifications to iOS mobile or tablet devices. USER EXPERIENCE: There will be no change to end-user experience once the certificates are updated. Ref.: CLOUD-13537

Schedule

April 6, 2020 10:00AM - 4:00PM EDT
April 6, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which applicable software components will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13443

Schedule

April 7, 2020 4:00PM - 10:00PM EDT
April 7, 2020 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13435

Schedule

April 9, 2020 10:00PM - April 10, 2020 4:00AM EDT
April 10, 2020 2:00AM - April 10, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13437

Schedule

April 13, 2020 10:00PM - April 14, 2020 4:00AM EDT
April 14, 2020 2:00AM - April 14, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components within the VZMM environment will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13440

Schedule

April 14, 2020 10:00PM - April 15, 2020 4:00AM EDT
April 15, 2020 2:00AM - April 15, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components within the XO environment will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13440

History (Last 7 days)

Emergency MaintenancePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Emergency DESCRIPTION: A emergency maintenance will be performed on all UC-One SaaS production and staging environments (STAGE, NA, EMEAR, APAC) for reverting back the GA release of the UC-One 3.9.8 Android on the Android Play store to version 3.9.6. Version 3.9.8 has been placed in production on Friday March 27th, 2020. Version 3.9.6 has be in production since January 2020 until March 27th, 2020. This action is required, as we have identified a login issue affecting certain group of end-user based on their CI authentication type and CI activation state. Most of the end user were not affected, however we are taking this measure as a precaution to avoid downtime for the the category of end-users mentioned above. Release notes can found on Xchange: xchange.broadsoft.com/node/1048210 SERVICE IMPACT There will be no impact to services during the maintenance. USER EXPERIENCE For the users using 3.9.8 - this will appear as regular software upgrade on the Google app store. When accepted the version will be downgraded to 3.9.6. For the users using 3.9.6 - depending on the Android device/OS version it may or may not appear as request for an update as it is the same version of the software. Ref.: CLOUD-13634 Components UC-One SaaS Locations Australia, Canada, Europe, North America, Stage Schedule US ET: 29/3/20 05:00:00 PM GMT: 29/3/20 09:00:00 AM AEST: 29/3/20 08:00:00 PM


Components

UC-One SaaS


Locations

Australia, Canada, Europe, North America, Stage


Schedule

March 29, 2020 5:00PM - March 29, 2020 5:15PM EDT
March 29, 2020 9:00PM - March 29, 2020 9:15PM UTC



March 29, 2020 5:00PM EDT
March 29, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

March 29, 2020 5:15PM EDT
March 29, 2020 9:15PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

North America




March 28, 2020 7:35AM EDT
March 28, 2020 11:35AM UTC
[Investigating] BroadCloud Carrier/Webex Calling US: Please be advised that our alerting systems have made us aware of a critical issue. Some locations are unable to be administered thru the Rialto portals. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 30 minutes.

March 28, 2020 8:06AM EDT
March 28, 2020 12:06PM UTC
[Investigating] BroadCloud Carrier/Webex Calling: Please be advised that investigation is continuing into the issues where some locations are unable to be administered from the Rialto Portals. We apologize for the disruption and we are working urgently to resolve the issue. An update will be provided within the next 30 minutes.

March 28, 2020 8:36AM EDT
March 28, 2020 12:36PM UTC
[Investigating] BroadCloud Carrier/Webex Calling: Please be advised that investigation is continuing into the issues where some locations are unable to be administered from the Rialto Portals. We apologize for the disruption and we are working urgently to resolve the issue. An update will be provided within the next 30 minutes.

March 28, 2020 9:03AM EDT
March 28, 2020 1:03PM UTC
[Identified] BroadCloud Carrier/Webex Calling: Please be advised that we have identified the issue where some locations are unable to be administered from the Rialto Portals. We are working on restoring the service. We apologize for the disruption and we are working urgently to resolve the issue. An update will be provided within the next 30 minutes.

March 28, 2020 9:14AM EDT
March 28, 2020 1:14PM UTC
[Resolved] BroadCloud Carrier/Webex Calling: Please be advised that we have corrected the issue where some locations are unable to be administered from the Rialto Portals. We apologize for the disruption. An RCA will be provided in the next 72 business hours.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Demand DESCRIPTION A Maintenance is to be performed within which BroadSoft will be updating the SSL Apple Certificates on the Push Notification Servers. SERVICE IMPACT: We do not expect any service interruption during this maintenance. CLOUD-13486


Components

VoIP Logic PaaS


Locations

New York


Schedule

March 26, 2020 11:00PM - March 27, 2020 1:00AM EDT
March 27, 2020 3:00AM - March 27, 2020 5:00AM UTC



March 26, 2020 11:00PM EDT
March 27, 2020 3:00AM UTC
[Update] Scheduled maintenance is starting.

March 27, 2020 1:00AM EDT
March 27, 2020 5:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the following changes are being rolled out for Cisco MPP Phones for WebEx Calling and WebEx Calling for Carrier (formally BroadCloud Carrier) customers 1. Disable Web GUI access for all MPP phones after device onboarding. 2. Voicemail behavior change. The voice portal number will again be used by the MPP to call voicemail. Now when you access the voice portal users will need to press 1 to reach their mail box. Details can be found at https://bsftsupportcenter.s3.amazonaws.com/PDF/Cisco+MPP+Product+Notice+-+Maintenance+3_24-26.pdf The following changes are being rolled out for Cisco MPP Phones for WebEx Calling Customers only. 1. Device resync changes, temporarily enable nightly resync for MPP phones between midnight and 03:00 to allow WxC changes to be applied. Details can be found at https://xchange.broadsoft.com/node/1049461 SERVICE IMPACT: None. The changes will be delivered overnight for Webex Calling customers and manually after a phone reboot for WebEx Calling for Carrier (formally BroadCloud Carrier) customers Ref.: CLOUD-13362


Components

BroadCloud/Webex Calling


Locations

North America, Dedicated


Schedule

March 26, 2020 9:00PM - March 26, 2020 11:00PM EDT
March 27, 2020 1:00AM - March 27, 2020 3:00AM UTC



March 26, 2020 9:00PM EDT
March 27, 2020 1:00AM UTC
[Update] Scheduled maintenance is starting.

March 26, 2020 11:00PM EDT
March 27, 2020 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which configuration changes will be applied to components related to Single Sign On (SSO) as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-13559


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

March 26, 2020 5:00PM - March 26, 2020 6:00PM EDT
March 26, 2020 9:00PM - March 26, 2020 10:00PM UTC



March 26, 2020 5:00PM EDT
March 26, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

March 26, 2020 6:00PM EDT
March 26, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the following changes are being rolled out for Cisco MPP Phones for WebEx Calling and WebEx Calling for Carrier (formally BroadCloud Carrier) customers 1. Disable Web GUI access for all MPP phones after device onboarding. 2. Voicemail behavior change. The voice portal number will again be used by the MPP to call voicemail. Now when you access the voice portal users will need to press 1 to reach their mail box. Details can be found at https://bsftsupportcenter.s3.amazonaws.com/PDF/Cisco+MPP+Product+Notice+-+Maintenance+3_24-26.pdf The following changes are being rolled out for Cisco MPP Phones for WebEx Calling Customers only. 1. Device resync changes, temporarily enable nightly resync for MPP phones between midnight and 03:00 to allow WxC changes to be applied. Details can be found at https://xchange.broadsoft.com/node/1049461 SERVICE IMPACT: None. The changes will be delivered overnight for Webex Calling customers and manually after a phone reboot for WebEx Calling for Carrier (formally BroadCloud Carrier) customers Ref.: CLOUD-13364


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

March 26, 2020 12:00PM - March 26, 2020 2:00PM EDT
March 26, 2020 4:00PM - March 26, 2020 6:00PM UTC



March 26, 2020 12:00PM EDT
March 26, 2020 4:00PM UTC
[Update] Scheduled maintenance is starting.

March 26, 2020 2:00PM EDT
March 26, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the following changes are being rolled out for Cisco MPP Phones for WebEx Calling and WebEx Calling for Carrier (formally BroadCloud Carrier) customers 1. Disable Web GUI access for all MPP phones after device onboarding. 2. Voicemail behavior change. The voice portal number will again be used by the MPP to call voicemail. Now when you access the voice portal users will need to press 1 to reach their mail box. Details can be found at https://bsftsupportcenter.s3.amazonaws.com/PDF/Cisco+MPP+Product+Notice+-+Maintenance+3_24-26.pdf The following changes are being rolled out for Cisco MPP Phones for WebEx Calling Customers only. 1. Device resync changes, temporarily enable nightly resync for MPP phones between midnight and 03:00 to allow WxC changes to be applied. Details can be found at https://xchange.broadsoft.com/node/1049461 SERVICE IMPACT: None. The changes will be delivered overnight for Webex Calling customers and manually after a phone reboot for WebEx Calling for Carrier (formally BroadCloud Carrier) customers Ref.: CLOUD-13363


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

March 26, 2020 11:00AM - March 26, 2020 1:00PM EDT
March 26, 2020 3:00PM - March 26, 2020 5:00PM UTC



March 26, 2020 11:00AM EDT
March 26, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

March 26, 2020 1:00PM EDT
March 26, 2020 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which applicable software components in the Beta environment will be updated to BroadCloud V22.8.5. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) in the Beta environment will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-13434


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

March 25, 2020 10:00AM - March 25, 2020 2:00PM EDT
March 25, 2020 2:00PM - March 25, 2020 6:00PM UTC



March 25, 2020 10:00AM EDT
March 25, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

March 25, 2020 2:00PM EDT
March 25, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network/Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance in our NY data center requiring a controlled reboot of our access SBC cluster. Members of the cluster will be restarted sequentially to maintain service. SERVICE IMPACT: Active calls and devices registered over UDP will be unaffected. Devices registered over TCP/TLS may experience a brief disruption as the service is failed over between cluster members. Ref.: CLOUD-13489


Components

BroadCloud/Webex Calling


Locations

North America, Dedicated


Schedule

March 25, 2020 3:00AM - March 25, 2020 4:30AM EDT
March 25, 2020 7:00AM - March 25, 2020 8:30AM UTC



March 25, 2020 3:00AM EDT
March 25, 2020 7:00AM UTC
[Update] Scheduled maintenance is starting.

March 25, 2020 4:30AM EDT
March 25, 2020 8:30AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which the following changes are being rolled out for Cisco MPP Phones for WebEx Calling and WebEx Calling for Carrier (formally BroadCloud Carrier) customers 1. Disable Web GUI access for all MPP phones after device onboarding. 2. Voicemail behavior change. The voice portal number will again be used by the MPP to call voicemail. Now when you access the voice portal users will need to press 1 to reach their mail box. Details can be found at https://bsftsupportcenter.s3.amazonaws.com/PDF/Cisco+MPP+Product+Notice+-+Maintenance+3_24-26.pdf The following changes are being rolled out for Cisco MPP Phones for WebEx Calling Customers only. 1. Device resync changes, temporarily enable nightly resync for MPP phones between midnight and 03:00 to allow WxC changes to be applied. Details can be found at https://xchange.broadsoft.com/node/1049461 SERVICE IMPACT: None. The changes will be delivered overnight for Webex Calling customers and manually after a phone reboot for WebEx Calling for Carrier (formally BroadCloud Carrier) customers Ref.: CLOUD-13361


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

March 24, 2020 5:00PM - March 24, 2020 7:00PM EDT
March 24, 2020 9:00PM - March 24, 2020 11:00PM UTC



March 24, 2020 5:00PM EDT
March 24, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

March 24, 2020 7:00PM EDT
March 24, 2020 11:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadCloud is updating the phone number library in EMEAR to address issues with some new phone number ranges not able to be provisioned. SERVICE IMPACT: Call processing is not affected. However the Service Provider Portals, MyphoneNext, CUP, Mysite, REP, CAP and API provisioning will be unavailable during the work window Ref.: CLOUD-13496


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

March 24, 2020 4:00PM - March 24, 2020 5:00PM EDT
March 24, 2020 8:00PM - March 24, 2020 9:00PM UTC



March 24, 2020 4:00PM EDT
March 24, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

March 24, 2020 5:00PM EDT
March 24, 2020 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is to troubleshoot and correct observed issues controlled failover will be performed on Dallas Data Center edge devices. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-13384


Components

BroadCloud/Webex Calling


Locations

North America, Dedicated


Schedule

March 24, 2020 5:00AM - March 24, 2020 8:00AM EDT
March 24, 2020 9:00AM - March 24, 2020 12:00PM UTC



March 24, 2020 5:00AM EDT
March 24, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

March 24, 2020 8:00AM EDT
March 24, 2020 12:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

UC-One SaaS


Locations

North America




March 23, 2020 11:44AM EDT
March 23, 2020 3:44PM UTC
[Investigating] Please be advised of a UC-One SaaS NA mobile message push and message delivery service degraded issue. This issue was identified by our Operations Teams. Operations is engaged and working to isolate the root cause. Mobile users may experience degraded services for message delivery and mobile push services. Operations Teams continue to work on restoration. The next update will be provided within 60 minutes.

March 23, 2020 12:36PM EDT
March 23, 2020 4:36PM UTC
[Resolved] The Operations Teams have confirmed the North America production mobile message push and delivery service degraded issue is resolved. TAC and Operations have tested the push and delivery services to confirm no delays or service degrades are experienced. The TAC and operations team apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.