Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Engineering will be migrating the main Examinet interfaces to a new external proxy as part of datacenter expansion in the Melbourne region. SERVICE IMPACT: There will be a brief disruption to the BCWS servicesl during these works. Engineering will try to keep this as short as possible. Ref.: CLOUD-16242

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

August 3, 2020 10:00AM - August 3, 2020 2:00PM EDT
August 3, 2020 2:00PM - August 3, 2020 6:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Engineering will be migrating the main BCWS interfaces to a new external proxy as part of data center expansion in the Melbourne region. SERVICE IMPACT: There will be a brief disruption to the BCWS servicesl during these works. Engineering will try to keep this as short as possible. Ref.: CLOUD-16243

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

August 3, 2020 10:00AM - August 3, 2020 2:00PM EDT
August 3, 2020 2:00PM - August 3, 2020 6:00PM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16423

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

August 3, 2020 10:00AM - August 3, 2020 11:30AM EDT
August 3, 2020 2:00PM - August 3, 2020 3:30PM UTC

Description

Demand Maintenance - The Webex Calling Engineering Team will be performing works to upgrade the SSE/MSE resources in Dallas (DA3) and Chicago (CH3), to the newer software version released on July 24, 2020 which contains a fix for functional issues for Access and Peering solutions. . Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. . Ref: CLOUD-16583

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

August 3, 2020 5:00AM - August 3, 2020 7:00AM EDT
August 3, 2020 9:00AM - August 3, 2020 11:00AM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the VZMM environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, My Site, My Phone, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16238

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

July 31, 2020 10:00PM - August 1, 2020 12:30AM EDT
August 1, 2020 2:00AM - August 1, 2020 4:30AM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will apply a patch to applicable provisioning components to resolve an existing issue. SERVICE IMPACT: Provisioning portals and interfaces (Service Provider Portal, Calling Admin Portal, and Rest API) will be unavailable for a period of time during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16590

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 31, 2020 10:00PM - July 31, 2020 11:30PM EDT
August 1, 2020 2:00AM - August 1, 2020 3:30AM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS production US and CA regions to perform a software update on the compute platform. SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-16556

Components

UC-One SaaS

Locations

Australia, Europe

Schedule

August 9, 2020 12:00PM - August 9, 2020 1:00PM EDT
August 9, 2020 4:00PM - August 9, 2020 5:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-16534

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

July 31, 2020 11:00AM - July 31, 2020 1:00PM EDT
July 31, 2020 3:00PM - July 31, 2020 5:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Nightly DESCRIPTION: A Nightly Maintenance is to be performed within which BroadSoft will be performing a configuration change on multiple BroadWorks servers corresponding to Cluster1 and 6 to update SSL certificates. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-16293

Components

VoIP Logic PaaS

Locations

New York

Schedule

July 31, 2020 1:00AM - July 31, 2020 3:00AM EDT
July 31, 2020 5:00AM - July 31, 2020 7:00AM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the XO environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16234

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

July 30, 2020 10:00PM - July 31, 2020 12:30AM EDT
July 31, 2020 2:00AM - July 31, 2020 4:30AM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will be applying configuration changes to a number of endpoint devices in accordance with our established procedures to insure the security of the service. These changes will specifically affect SoundPoint IP model 5000, 6000, and 7000 devices. SERVICE IMPACT: Customers are not expected to be impacted with this maintenance. However it should be noted that the devices will be instructed to reboot as part of the maintenance event. If the phone does not register properly, we recommend a manual restart of the phone to bring it back into service. Ref.: CLOUD-16576

Components

BroadCloud/Webex Calling

Locations

United States, Dedicated

Schedule

July 30, 2020 10:00PM - July 30, 2020 11:00PM EDT
July 31, 2020 2:00AM - July 31, 2020 3:00AM UTC

Description

MAINTENANCE NOTIFICATION: Client MAINTENANCE TYPE: Demand DESCRIPTION: A Demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.13.474 Android and 3.9.13.688 iOS mobile clients. Resolved a critical issue related to calling To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta — Apple TestFlight: https://testflight.apple.com/join/q3N2mnuH Release notes: https://xchange.broadsoft.com/node/1052246 Configuration guide: https://xchange.broadsoft.com/node/1052565 Note: The current GA targeted release date is Aug 5th. This is not a committed date. SERVICE IMPACT: There will be no service impact during the maintenance. USER EXPERIENCE: End-users that have opted into the eval testing will be prompted to update the eval client. Ref.: CLOUD-16599

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

July 30, 2020 9:00PM - July 30, 2020 9:15PM EDT
July 31, 2020 1:00AM - July 31, 2020 1:15AM UTC

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-16533

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 30, 2020 4:00PM - July 30, 2020 6:00PM EDT
July 30, 2020 8:00PM - July 30, 2020 10:00PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance will be performed on the UC-One SaaS production US and CA regions to perform a software update on the compute platform. SERVICE IMPACT: There will be a total platform outage for approximately 60 minutes during the maintenance window. USER EXPERIENCE: There will be no change to user experience. Ref.: CLOUD-16557

Components

UC-One SaaS

Locations

Canada, United States

Schedule

August 8, 2020 8:00PM - August 8, 2020 10:00PM EDT
August 9, 2020 12:00AM - August 9, 2020 2:00AM UTC

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.9 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/ny48olg/Release-Notes-for-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, Calling Admin Portal/Rialto Enterprise Portal, Calling User Portal/MyPhoneNext, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-16239

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 29, 2020 4:00PM - July 29, 2020 6:30PM EDT
July 29, 2020 8:00PM - July 29, 2020 10:30PM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on an edge proxy device in our Dallas data center at the direction of our vendor. SERVICE IMPACT: No impact is expected Ref.: CLOUD-16515

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 29, 2020 1:30AM - July 29, 2020 4:30AM EDT
July 29, 2020 5:30AM - July 29, 2020 8:30AM UTC

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Maintenance is to be performed within which Cisco is applying additional security policies to the platform. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-16263

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Schedule

July 28, 2020 2:00AM - July 28, 2020 2:30AM EDT
July 28, 2020 6:00AM - July 28, 2020 6:30AM UTC