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All Systems Operational

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Active Incidents

0

Active Maintenances

32

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - Edge Connect Updates (AU) - CLOUD-24430Planned Maintenance

Schedule

September 20, 2021 7:00AM - 12:00PM EDT
September 20, 2021 11:00AM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in APAC for Webex Meetings start to receive routes for APAC Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in EU and US will also have their routes propogated to the APAC platforms but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect
Demand Maintenance - Edge Connect Updates (JP) - CLOUD-24437Planned Maintenance

Schedule

September 20, 2021 7:00AM - 12:00PM EDT
September 20, 2021 11:00AM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in APAC for Webex Meetings start to receive routes for APAC Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in EU and US will also have their routes propogated to the APAC platforms but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect
Scheduled Maintenance - Rialto Release 22.9.9.1 (BETA) & Data Center Switchover (DA3>CH3) - CLOUD-24404Planned Maintenance

Schedule

September 20, 2021 3:00PM - 9:00PM EDT
September 20, 2021 7:00PM - 1:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Cisco MPP Device Template Update (JP) - CLOUD-24174Planned Maintenance

Schedule

September 21, 2021 8:00AM - 11:00AM EDT
September 21, 2021 12:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.
Scheduled Maintenance - Rialto Release 22.9.9.1 (EU) & Data Center Switchover (LD5>FR4) - CLOUD-24385Planned Maintenance

Schedule

September 21, 2021 4:00PM - 10:00PM EDT
September 21, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Demand Maintenance - Edge Connect Updates (US) - CLOUD-24431Planned Maintenance

Schedule

September 21, 2021 10:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 2:00AM - September 22, 2021 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in US for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in EU and APAC will also have their routes propogated to the US platforms but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect
Scheduled Maintenance - BroadWorks Patch (September 2021) (CA) - CLOUD-24217Planned Maintenance

Schedule

September 21, 2021 11:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 3:00AM - September 22, 2021 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.
Demand Maintenance - TLS Certificate Renewal (US) - CLOUD-24378Planned Maintenance

Schedule

September 22, 2021 5:00AM - 6:00AM EDT
September 22, 2021 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Dallas DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.
Scheduled Maintenance - BroadWorks Patch (September 2021) (EU) - CLOUD-24219Planned Maintenance

Schedule

September 22, 2021 6:00PM - 10:00PM EDT
September 22, 2021 10:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.
Demand Maintenance - TLS Certificate Renewal (US) - CLOUD-24377Planned Maintenance

Schedule

September 23, 2021 5:00AM - 6:00AM EDT
September 23, 2021 9:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Chicago DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.
Scheduled Maintenance - BroadWorks Patch (September 2021) (AU) - CLOUD-24218Planned Maintenance

Schedule

September 23, 2021 9:00AM - 1:00PM EDT
September 23, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.
Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (CA) - CLOUD-24168Planned Maintenance

Schedule

September 23, 2021 9:00PM - 11:00PM EDT
September 24, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (CA) - CLOUD-24168 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (CA) - CLOUD-24131Planned Maintenance

Schedule

September 23, 2021 9:00PM - 11:00PM EDT
September 24, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (CA) - CLOUD-24131 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - SSL Certificate Renewal (US) - CLOUD-24374Planned Maintenance

Schedule

September 24, 2021 5:00AM - 6:00AM EDT
September 24, 2021 9:00AM - 10:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States, Sandbox - United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in NY1-SC0102 which will effect impact the encrypted services for BroadCloud PaaS. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS.
Scheduled Maintenance - Rialto Release 22.9.9.1 (JP) & Data Center Switchover (TY6>OS1) - CLOUD-24406Planned Maintenance

Schedule

September 27, 2021 10:00AM - 4:00PM EDT
September 27, 2021 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - BroadWorks Patch (September 2021) (US) - CLOUD-24220Planned Maintenance

Schedule

September 27, 2021 11:00PM - September 28, 2021 4:00AM EDT
September 28, 2021 3:00AM - September 28, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.
Scheduled Maintenance - Cisco MPP Device Template Update (EU) - CLOUD-24176Planned Maintenance

Schedule

September 28, 2021 4:00PM - 7:00PM EDT
September 28, 2021 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.
Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (US) - CLOUD-24167Planned Maintenance

Schedule

September 28, 2021 9:00PM - 11:00PM EDT
September 29, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (US) - CLOUD-24167 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (US) - CLOUD-24130Planned Maintenance

Schedule

September 28, 2021 9:00PM - 11:00PM EDT
September 29, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (US) - CLOUD-24130 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Rialto Release 22.9.9.1 (US/XO) & Data Center Switchover (DA3 to CH3) - CLOUD-24454Planned Maintenance

Schedule

September 29, 2021 12:00AM - 6:00AM EDT
September 29, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.9.1 (US) & Data Center Switchover (DA3 to CH3) - CLOUD-24455Planned Maintenance

Schedule

September 29, 2021 12:00AM - 6:00AM EDT
September 29, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - BroadWorks Patch (September 2021) (JP) - CLOUD-24221Planned Maintenance

Schedule

September 29, 2021 9:00AM - 1:00PM EDT
September 29, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.
Scheduled Maintenance - Rialto Release 22.9.9.1 (AU) & Data Center Switchover (SY3>ME1) - CLOUD-24407Planned Maintenance

Schedule

September 29, 2021 10:00AM - September 30, 2021 4:00PM EDT
September 29, 2021 2:00PM - September 30, 2021 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.9.1 (CA) & Data Center Switchover (VR1 to TR2) - CLOUD-24457Planned Maintenance

Schedule

September 30, 2021 12:00AM - 6:00AM EDT
September 30, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Toronto (TR2). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Rialto Release 22.9.9.1 (US/VZMM) & Data Center Switchover (DA3 to CH3) - CLOUD-24456Planned Maintenance

Schedule

September 30, 2021 12:00AM - 6:00AM EDT
September 30, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Chicago (CH3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
Scheduled Maintenance - Cisco MPP Device Template Update (AU) - CLOUD-24177Planned Maintenance

Schedule

October 5, 2021 7:00AM - 10:00AM EDT
October 5, 2021 11:00AM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.
Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (EU) - CLOUD-24163Planned Maintenance

Schedule

October 5, 2021 4:00PM - 6:00PM EDT
October 5, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (EU) - CLOUD-24163 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (EU) - CLOUD-24135Planned Maintenance

Schedule

October 5, 2021 4:00PM - 6:00PM EDT
October 5, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (EU) - CLOUD-24135. . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (JP) - CLOUD-24165Planned Maintenance

Schedule

October 12, 2021 8:00AM - 10:00AM EDT
October 12, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (JP) - CLOUD-24165 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (JP) - CLOUD-24136Planned Maintenance

Schedule

October 12, 2021 8:00AM - 10:00AM EDT
October 12, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (JP) - CLOUD-24136 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (AU) - CLOUD-24139Planned Maintenance

Schedule

October 19, 2021 7:00AM - 9:00AM EDT
October 19, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (AU) - CLOUD-24139 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/
Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (AU) - CLOUD-24164Planned Maintenance

Schedule

October 19, 2021 8:00AM - 10:00AM EDT
October 19, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (AU) - CLOUD-24164 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

History (Last 7 days)

Scheduled Maintenance - Cisco MPP Device Template Update (US) - CLOUD-24172Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team is performing Scheduled Maintenance to update the Cisco MPP device templates to support Device Overrides Phase 2. All default values currently are being kept apart from the following which is customer impacting. . SERVICE IMPACT: If the customer uses the wifi profile 1 on MPP phones that support Wifi, they will be set back to blank values after the change. The customer admin needs to go to CH and fill in the values for Profile 1 with the Wifi details.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 16, 2021 9:00PM - September 17, 2021 12:01AM EDT
September 17, 2021 1:00AM - September 17, 2021 4:01AM UTC


September 16, 2021 9:00PM EDT
September 17, 2021 1:00AM UTC
[Update] Scheduled maintenance is starting.

September 17, 2021 12:01AM EDT
September 17, 2021 4:01AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - BroadWorks Patch (September 2021) (BETA) - CLOUD-24216Planned Maintenance

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

September 15, 2021 11:00PM - September 16, 2021 3:00AM EDT
September 16, 2021 3:00AM - September 16, 2021 7:00AM UTC


September 15, 2021 11:00PM EDT
September 16, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

September 16, 2021 3:00AM EDT
September 16, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Edge Connect Updates (EU) - CLOUD-24373Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in EU for Webex Meetings start to receive routes for EU Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in US and APAC will also have their routes propogated to the EU platform but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

September 15, 2021 2:00PM - September 15, 2021 7:00PM EDT
September 15, 2021 6:00PM - September 15, 2021 11:00PM UTC


September 15, 2021 2:00PM EDT
September 15, 2021 6:00PM UTC
[Update] Scheduled maintenance is starting.

September 15, 2021 7:00PM EDT
September 15, 2021 11:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Update SBC Access Edge PoP Certificate (CA) - CLOUD-24232Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing work to renew the SSL Certificates on Access SBC clusters in Toronto which will impact the encrypted services for Webex Calling. We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS connection. . SERVICE IMPACT: !!! This is EXTREMLY IMPORTANT !!! A change in the certificate authority is included in this maintenance. The previous certificates were signed via Hydrant root CA but this new certificate is signed via IdenTrust CA. An update to the CA chain will be required for the certificate to be authenticated correctly in Local Gateways. The certificate bundle in place for Local Gateway will need to be updated at the latest by September 09, 2021. . !!! This is EXTREMLY IMPORTANT !!! - PLEASE SEE THE BELOW - , PLEASE REFER to the section titled 'Update Local Gateway Trustpool' under "Perform Reference Platform Configuration" in the Webex help article https://help.webex.com/en-US/article/jr1i3r/Configure-Local-Gateway-on-IOS-XE-for-Webex-Calling to update the certificate bundle.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

September 15, 2021 5:00AM - September 15, 2021 6:00AM EDT
September 15, 2021 9:00AM - September 15, 2021 10:00AM UTC


September 15, 2021 5:00AM EDT
September 15, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

September 15, 2021 6:00AM EDT
September 15, 2021 10:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Controlled SBC Cluster Reboot (US) - CLOUD-24389Planned Maintenance

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair. . NOTE: This Demand Maintenance has already taken place and this Demand Maintenance Notification is simply a FYI placeholder/record keeping.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States, Sandbox - United States


Schedule

September 13, 2021 4:30AM - September 13, 2021 6:30AM EDT
September 13, 2021 8:30AM - September 13, 2021 10:30AM UTC


September 14, 2021 2:47PM EDT
September 14, 2021 6:47PM UTC
[Update] Scheduled maintenance is starting.

September 14, 2021 2:47PM EDT
September 14, 2021 6:47PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Dubber Configuration Change (US) - CLOUD-24129Planned Maintenance

Description

DESCRIPTION: This is a maintenance to change the configuration of the DubberRecorder in all the AS's in the US region from using Single Stream Recording to Dual Stream recording. This is required to enable new feature functionality with the Dubber Call Recording service. . SERVICE IMPACT: The impact to customers is that the Call Recording service will temporarily be disrupted as the changes take place. There will be a network change within the Dubber network to point to new Dual Stream recorders and each AS cluster in the US will be reconfigured and restarted to pick up the change. It is expected for the maintenance to take 6 hours to complete. There will not be 6 hours of down time but during the maintenance there will be temporary disruptions in the Call Recording service.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

September 13, 2021 10:00PM - September 14, 2021 4:00AM EDT
September 14, 2021 2:00AM - September 14, 2021 8:00AM UTC


September 13, 2021 10:00PM EDT
September 14, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 14, 2021 4:00AM EDT
September 14, 2021 8:00AM UTC
[Update] Scheduled maintenance is complete.