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Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (AU) - CLOUD-25987 Planned Maintenance

Schedule

January 19, 2022 5:30AM - 7:30AM EST
January 19, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:57PM EST
December 21, 2021 9:57PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to AU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (CA) - CLOUD-25988 Planned Maintenance

Schedule

January 19, 2022 10:00PM - January 20, 2022 12:01AM EST
January 20, 2022 3:00AM - January 20, 2022 5:01AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to CA production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EU) - CLOUD-25989Planned Maintenance

Schedule

January 20, 2022 5:30PM - 7:30PM EST
January 20, 2022 10:30PM - 12:30AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 4:59PM EST
December 21, 2021 9:59PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EU production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Scheduled Maintenance - Deploy Yealink T5xW V86 Firmware (EUN) - CLOUD-25990Planned Maintenance

Schedule

January 21, 2022 4:30PM - 6:30PM EST
January 21, 2022 9:30PM - 11:30PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

December 21, 2021 5:00PM EST
December 21, 2021 10:00PM UTC
[Update] DESCRIPTION: Deploy Yealink T5xW V86 firmware to EUN production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/
Upgrade Yealink T33G devices to latest firmware v86 firmware in CA - CLOUD-27908Planned Maintenance

Schedule

April 18, 2022 10:30PM - 10:35PM EDT
April 19, 2022 2:30AM - 2:35AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: updating the firmware on Yealink T33G devices to the latest build. SERVICE IMPACT: WxC Carrier Yealink T33G phones would need to be manually restarted to force an upgrade to the new firmware.
[WxC US] - DA3 DMS Virtual Server Migration (mediatrix.sipflash.com)Planned Maintenance

Schedule

June 22, 2022 5:00AM - 6:00AM EDT
June 22, 2022 9:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering are working to migrate the load balancer VIP for mediatrix.sipflash.com in Dallas. SERVICES: Webex Carrier - Mediatrix devices only There may be a brief blip in service for provisioning/web services for this device during this time, the Chicago VIP will be available throughout so we expect impact to be minimal.
OS1 Network Upgrade (JP) - CLOUD-29123Planned Maintenance

Schedule

July 5, 2022 6:00AM - 9:00AM EDT
July 5, 2022 10:00AM - 1:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: We will be upgrading the network load balancer infrastructure as part as our network stability process. The upgrade will be performed on the Osaka load balancer (JP). SERVICE IMPACT: We will be upgrading one cluster node at a time therefore no service impact is expected.
WxC - DA3 - VPN Routers Code Upgrade - CLOUD-29305Planned Maintenance

Schedule

July 6, 2022 10:00PM - 12:00AM EDT
July 7, 2022 2:00AM - 4:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Engineering will be upgrading the VPN routers within our Dallas data center. This includes the system software only for this maintenance. SERVICE IMPACT: During this process, there will be an outage for this site during the time scheduled. This will affect services within the site for Commercial/Beta.
Maintenance on Edge Devices in CH3 [CLOUD-29274]Planned Maintenance

Schedule

July 7, 2022 3:00AM - 7:00AM EDT
July 7, 2022 7:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Performing system level maintenance on our Edge Devices in our CH3 datacenter. Included devices, prx05 and prx06. No user impact is expected during this maintenance.
Maintenance on Edge Devices in DA3 [CLOUD-29275]Planned Maintenance

Schedule

July 7, 2022 3:00AM - 7:00AM EDT
July 7, 2022 7:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Performing system level maintenance on our Edge Devices in our DA3 datacenter. Included devices, prx05 and prx06. No user impact is expected during this maintenance.
Maintenance on Edge Devices in DA3 [CLOUD-29277]Planned Maintenance

Schedule

July 7, 2022 3:00AM - 7:00AM EDT
July 7, 2022 7:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Performing system level maintenance on our Edge Devices in our DA3 datacenter. Included devices, prx01 and prx02. No user impact is expected during this maintenance.
Maintenance on Edge Devices in CH3 [CLOUD-29276]Planned Maintenance

Schedule

July 7, 2022 3:00AM - 7:00AM EDT
July 7, 2022 7:00AM - 11:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Performing system level maintenance on our Edge Devices in our CH3 datacenter. Included devices, prx01 and prx02. No user impact is expected during this maintenance.
TY6 Network Upgrade (JP) - CLOUD-29124Planned Maintenance

Schedule

July 7, 2022 6:00AM - 9:00AM EDT
July 7, 2022 10:00AM - 1:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: We will be upgrading the network load balancer infrastructure as part as our network stability process. The upgrade will be performed on the Tokyo load balancer (JP). SERVICE IMPACT: We will be upgrading one cluster node at a time therefore no service impact is expected.
Cisco MPP - Firmware Upgrade to 11.3.7 (AU) - CLOUD-29196Planned Maintenance

Schedule

July 7, 2022 6:00AM - 8:00AM EDT
July 7, 2022 10:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 - Add HTTP proxy(s) Support (WxC and Carrier) - Protect call records visible in call stats when user password set (WxC and Carrier) - STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) - MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Cisco MPP - Firmware Upgrade to 11.3.7 (JP) - CLOUD-29197Planned Maintenance

Schedule

July 7, 2022 8:00AM - 10:00AM EDT
July 7, 2022 12:00PM - 2:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 - Add HTTP proxy(s) Support (WxC and Carrier) - Protect call records visible in call stats when user password set (WxC and Carrier) - STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) - MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Cisco MPP - Firmware Upgrade to 11.3.7 (EU) - CLOUD-29198Planned Maintenance

Schedule

July 7, 2022 3:00PM - 5:00PM EDT
July 7, 2022 7:00PM - 9:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 - Add HTTP proxy(s) Support (WxC and Carrier) - Protect call records visible in call stats when user password set (WxC and Carrier) - STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) - MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Cisco MPP - Firmware Upgrade to 11.3.7 (EUN) - CLOUD-29199Planned Maintenance

Schedule

July 7, 2022 4:00PM - 6:00PM EDT
July 7, 2022 8:00PM - 10:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 Add HTTP proxy(s) Support (WxC and Carrier) Protect call records visible in call stats when user password set (WxC and Carrier) STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Cisco MPP - Firmware Upgrade to 11.3.7 (US) - CLOUD-29200Planned Maintenance

Schedule

July 7, 2022 8:00PM - July 8, 2022 12:00AM EDT
July 8, 2022 12:00AM - July 8, 2022 4:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 Add HTTP proxy(s) Support (WxC and Carrier) Protect call records visible in call stats when user password set (WxC and Carrier) STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
Cisco MPP - Firmware Upgrade to 11.3.7 (CA) - CLOUD-29201Planned Maintenance

Schedule

July 7, 2022 9:00PM - 11:00PM EDT
July 8, 2022 1:00AM - 3:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA)

Description

DESCRIPTION: Cisco MPP firmware upgrade to 11.3.7 Add HTTP proxy(s) Support (WxC and Carrier) Protect call records visible in call stats when user password set (WxC and Carrier) STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC and Carrier) MPP enable ICE compatible with CUBE 17.x (WxC Only) The Default LED Pattern has been changed to Preset1 to align better with the Enterprise firmware experience. (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) Bug fixes are found in the 11.3.7 release notes SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC https://help.webex.com/en-US/article/rdmb0/What's-new-in-Webex-Calling Coming Soon tab WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
[WxC US] WxC Carrier - Service Migration from NY1 to JFK - CLOUD-28892Planned Maintenance

Schedule

July 11, 2022 4:00AM - 8:00AM EDT
July 11, 2022 8:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating WxC Carrier traffic, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.
Webex Calling - DA3: LGW Signaling edge resources (US)- CLOUD-29237Planned Maintenance

Schedule

July 11, 2022 4:00AM - 6:00AM EDT
July 11, 2022 8:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the signalling edge nodes in Dallas. Restart of the signaling edge nodes are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signaling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Scheduled Maintenance: BroadCloud PaaS (SandBox) - Service Shutdown NY1 CLOUD-29242 Planned Maintenance

Schedule

July 11, 2022 4:00AM - 6:00AM EDT
July 11, 2022 8:00AM - 10:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US), United States Sandbox (USS)

Description

Description: As a follow up to the worked performed against CLOUD-28925 , the Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to BroadCloud PaaS (Sandbox), originating from hosted endpoints, clients and PBXs homed in New York Edge PoP. Customers should ensure that all traffic is migrated to the newly deployed SBC Cluster in the New York Data Center prior to the date of this maintenance. Service interruptions will occur for any traffic not migrated to the newly deployed SBC Cluster in the New York Data Center. To ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. US ET: 11/7/22 04:00:00 AM GMT: 11/7/22 08:00:00 AM AEST: 11/7/22 06:00:00 PM CLOUD-29242
Scheduled Maintenance: BroadCloud PaaS - Service Shutdown NY1 CLOUD-29241Planned Maintenance

Schedule

July 11, 2022 4:00AM - 6:00AM EDT
July 11, 2022 8:00AM - 10:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US), United States Sandbox (USS)

Description

Description: As a follow up to the work performed against CLOUD-28891, the Cisco WxC Infrastructure Engineering Team will be shutting down Service Interfaces associated to BroadCloud PaaS, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP. Customers should ensure that all traffic is migrated to the newly deployed SBC Cluster in the New York Data Center prior to the date of this maintenance. Service interruptions will occur for any traffic not migrated to the newly deployed SBC Cluster in the New York Data Center. To ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. US ET: 11/7/22 04:00:00 AM GMT: 11/7/22 08:00:00 AM AEST: 11/7/22 06:00:00 PM CLOUD-29241
Webex Calling - WebexKubed - AMS: Enable ICE on LGW signalling edge nodes (EUN) - CLOUD-29249Planned Maintenance

Schedule

July 11, 2022 2:00PM - 4:00PM EDT
July 11, 2022 6:00PM - 8:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe Native (EUN)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the LGW signalling edge nodes in EUN AMS. Redeploy of the LGW signalling edge pods are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signalling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Webex Calling - CH3: LGW Signaling edge resources (US)- CLOUD-29238Planned Maintenance

Schedule

July 12, 2022 4:00AM - 6:00AM EDT
July 12, 2022 8:00AM - 10:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the signaling edge nodes in Chicago. Restart of the signaling edge nodes are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signaling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Webex Calling - ME1: Enable ICE on Signaling edge nodes(AU) -CLOUD-29231Planned Maintenance

Schedule

July 12, 2022 9:00AM - 11:00AM EDT
July 12, 2022 1:00PM - 3:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the Signaling edge nodes resources in Melbourne. Restart of the LGW Signaling edge nodes resources are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW Signaling edge nodes resources, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Webex Calling - SY3: Enable ICE on LGW SSEs (AU) - CLOUD-29278Planned Maintenance

Schedule

July 13, 2022 6:30AM - 8:30AM EDT
July 13, 2022 10:30AM - 12:30PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the signalling edge nodes in Sydney. Restart of the signalling edge nodes are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signalling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Webex Calling - OS1/SG1: Enable ICE on LGW Signalling edge nodes (JP) - CLOUD-29236Planned Maintenance

Schedule

July 13, 2022 7:30AM - 9:30AM EDT
July 13, 2022 11:30AM - 1:30PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the signalling edge nodes in Osaka and Singapore. Restart of the signalling edge nodes are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signalling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
Webex Calling - TY6: Enable ICE on LGW Signalling edge nodes (JP) - CLOUD-29232Planned Maintenance

Schedule

July 14, 2022 9:00AM - 11:00AM EDT
July 14, 2022 1:00PM - 3:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: The Webex Calling Engineering Team will enable a feature toggle for the ICE feature to enable optimized media path for calls made through local gateways. This will be performed on the signalling edge nodes in Tokyo. Restart of the signalling edge nodes are required for the feature toggle enablement to take effect. Note: With ICE enablement on the LGW signalling edge nodes, an optimized media path will be attempted between MPP/Webex App and the CUBE/LGW (i.e. – if ICE is successful, media will be sent directly between MPP/Webex App and CUBE/LGW instead of through the Webex Calling cloud). Please ensure both STUN and RTP can flow directly between MPP/Webex App and the CUBE/LGW. If there is interceding network equipment (e.g. – firewall/NAT) that could block such flows, updates must be made to the configuration on such equipment to allow STUN and RTP to flow.
[WxC US] DA3 DMZ subnet gateways migration - CLOUD-29272Planned Maintenance

Schedule

July 14, 2022 10:00PM - July 15, 2022 2:00AM EDT
July 15, 2022 2:00AM - July 15, 2022 6:00AM UTC

Components

Webex Calling for Carriers, BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Description

DESCRIPTION: We will perform maintenance on Dallas Edge devices for DMZ subnets. As part of this work, the subnets will be migrated to new firewalls which will result in an interruption of service throughout the window, Engineering will be aiming to keep this as brief as possible. SERVICE IMPACT: Due to the nature of the activity there will service interruption to the following services from our Dallas location during maintenance: Rialto Device configs/firmware downloads CSCAN UC Client PaaS US Email DNS
[WxC US] DA3 DMZ subnet gateways migration - CLOUD-29273Planned Maintenance

Schedule

July 21, 2022 10:00PM - July 22, 2022 2:00AM EDT
July 22, 2022 2:00AM - July 22, 2022 6:00AM UTC

Components

Webex Calling for Carriers, BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Description

DESCRIPTION: We will perform a maintenance on Dallas Edge devices for DMZ subnets. As part of this work, the subnets will be migrated to new firewalls which will result in an interruption of service throughout the window, Engineering will be aiming to keep this as brief as possible. SERVICE IMPACT: Due to the nature of the activity there will service interruption to the following services from our Dallas location during maintenance: Rialto Device configs/firmware downloads CSCAN UC Client PaaS US Email DNS
[WxC US] WxC Carrier - Service Migration from NY1 to JFK - CLOUD-28896Planned Maintenance

Schedule

July 25, 2022 4:00AM - 8:00AM EDT
July 25, 2022 8:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating WxC Carrier traffic, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.
[WxC US] WxC Carrier/SP/VAR - Service Migration from NY1 to JFK - CLOUD-28897Planned Maintenance

Schedule

August 8, 2022 4:00AM - 8:00AM EDT
August 8, 2022 8:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating Webex Calling traffic, originating from hosted endpoints & clients homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.
[WxC US] WxC Carrier - Service Migration from NY1 to JFK - CLOUD-28898Planned Maintenance

Schedule

August 15, 2022 4:00AM - 8:00AM EDT
August 15, 2022 8:00AM - 12:00PM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating Webex Carrier traffic, originating from SIP Trunking PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.

History (Last 7 days)

WxC EUN - Upgrade SSE/MSE in FR2 - CLOUD-29359Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in EUN Frankfurt. This maintenance will be to upgrade the SBC resources to the newer software version released on Jun 22nd, 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC


Components

Webex Calling for Carriers


Locations

Europe Native (EUN)


Schedule

July 1, 2022 1:00PM - July 1, 2022 5:00PM EDT
July 1, 2022 5:00PM - July 1, 2022 9:00PM UTC


July 1, 2022 1:00PM EDT
July 1, 2022 5:00PM UTC
[Update] Scheduled maintenance is starting.

July 1, 2022 5:00PM EDT
July 1, 2022 9:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance: [WxC and BroadCloud Carrier - ComProd - CH3] - SBC Migration for CH3-INF-P-SC16 & CH3-INF-P-SC17 - Cisco ACI CLOUD-28826Planned Maintenance

Description

Upgrading infrastructure for SBC's in CH3. Whilst this is not intended to be impacting, due to the nature of the work which involves failing over the SBC's, this is being notified in case of any unexpected issues US ET: 01/7/22 04:00:00 AM GMT: 01/7/22 08:00:00 AM AEST: 01/7/22 06:00:00 PM CLOUD-28826


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

July 1, 2022 4:00AM - July 1, 2022 8:00AM EDT
July 1, 2022 8:00AM - July 1, 2022 12:00PM UTC


July 1, 2022 4:00AM EDT
July 1, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

July 1, 2022 8:00AM EDT
July 1, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
AU - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28876Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Sydney (SY3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

June 30, 2022 9:00AM - June 30, 2022 4:00PM EDT
June 30, 2022 1:00PM - June 30, 2022 8:00PM UTC


June 30, 2022 9:00AM EDT
June 30, 2022 1:00PM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 4:00PM EDT
June 30, 2022 8:00PM UTC
[Update] Scheduled maintenance is complete.
WxC - CH3 - VPN Routers Code Upgrade - CLOUD-29308Planned Maintenance

Description

DESCRIPTION: Engineering will be upgrading the VPN routers within our Chicago data center. This includes the system software only for this maintenance. SERVICE IMPACT: During this process, there will be an outage for this site during the time scheduled. This will affect services within the site for Commercial/Beta.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 30, 2022 10:00AM - June 30, 2022 12:00AM EDT
June 30, 2022 2:00PM - June 30, 2022 4:00AM UTC


June 30, 2022 10:00AM EDT
June 30, 2022 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 10:00AM EDT
June 30, 2022 2:00PM UTC
[Update] Scheduled maintenance is complete.
CA - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28931Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Toronto (TR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

June 29, 2022 11:00PM - June 30, 2022 6:00AM EDT
June 30, 2022 3:00AM - June 30, 2022 10:00AM UTC


June 29, 2022 11:00PM EDT
June 30, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 6:00AM EDT
June 30, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.
US/VZMM - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28930Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Dedicated (DED)


Schedule

June 29, 2022 11:00AM - June 30, 2022 6:00AM EDT
June 29, 2022 3:00PM - June 30, 2022 10:00AM UTC


June 29, 2022 11:00AM EDT
June 29, 2022 3:00PM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 6:00AM EDT
June 30, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.
[WxC US] SBC Network Maintenance - Chicago -CLOUD-28859Planned Maintenance

Description

The Cisco Webex Calling Infrastructure Team will perform maintenance of the Public Peering Session Border Controller in Chicago CH3 Data Center. The SBCs are deployed as highly-available (HA) pairs, and the switch process is designed to minimise impact to service. We do not expect to lose active calls and registrations as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

Webex Calling for Carriers, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

United States (US)


Schedule

June 30, 2022 4:30AM - June 30, 2022 5:30AM EDT
June 30, 2022 8:30AM - June 30, 2022 9:30AM UTC


June 30, 2022 4:30AM EDT
June 30, 2022 8:30AM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 5:30AM EDT
June 30, 2022 9:30AM UTC
[Update] Scheduled maintenance is complete.
DA3 Network Upgrade (US) - CLOUD-29121Planned Maintenance

Description

DESCRIPTION: We will be upgrading the network load balancer infrastructure as part as our network stability process. The upgrade will be performed on the Dallas load balancer (US). SERVICE IMPACT: We will be upgrading one cluster node at a time therefore no service impact is expected.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 30, 2022 2:00AM - June 30, 2022 5:00AM EDT
June 30, 2022 6:00AM - June 30, 2022 9:00AM UTC


June 30, 2022 2:00AM EDT
June 30, 2022 6:00AM UTC
[Update] Scheduled maintenance is starting.

June 30, 2022 5:00AM EDT
June 30, 2022 9:00AM UTC
[Update] Scheduled maintenance is complete.
WxC - CH3 - VPN Routers Code Upgrade - CLOUD-29299Planned Maintenance

Description

DESCRIPTION: Engineering will be upgrading the EDGE routers within our Chicago data center. This includes the system software only for this maintenance. SERVICE IMPACT: During this process, there will be an outage for this site during the time scheduled. This will affect services within the site for Commercial/Beta.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 29, 2022 10:00PM - June 29, 2022 12:00AM EDT
June 30, 2022 2:00AM - June 29, 2022 4:00AM UTC


June 29, 2022 10:00PM EDT
June 30, 2022 2:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 10:00PM EDT
June 30, 2022 2:00AM UTC
[Update] Scheduled maintenance is complete.
EU Webex Calling - AccessReg/Peering SSE/MSE UpgradePlanned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in Frankfurt (FR4). This maintenance will be to upgrade the SBC resources to the newer software version released on Jun 22nd, 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

June 29, 2022 3:00PM - June 29, 2022 6:00PM EDT
June 29, 2022 7:00PM - June 29, 2022 10:00PM UTC


June 29, 2022 3:00PM EDT
June 29, 2022 7:00PM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 6:00PM EDT
June 29, 2022 10:00PM UTC
[Update] Scheduled maintenance is complete.
US/BC - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28928Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 28, 2022 11:00PM - June 29, 2022 6:00AM EDT
June 29, 2022 3:00AM - June 29, 2022 10:00AM UTC


June 28, 2022 11:00PM EDT
June 29, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 6:00AM EDT
June 29, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.
US/XO - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28929Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Dedicated (DED)


Schedule

June 28, 2022 11:00PM - June 29, 2022 6:00AM EDT
June 29, 2022 3:00AM - June 29, 2022 10:00AM UTC


June 28, 2022 11:00PM EDT
June 29, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 6:00AM EDT
June 29, 2022 10:00AM UTC
[Update] Scheduled maintenance is complete.
CH3 Network Upgrade (US) - CLOUD-29122Planned Maintenance

Description

DESCRIPTION: We will be upgrading the network load balancer infrastructure as part as our network stability process. The upgrade will be performed on the Chicago load balancer (US). SERVICE IMPACT: We will be upgrading one cluster node at a time therefore no service impact is expected.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 29, 2022 2:00AM - June 29, 2022 5:00AM EDT
June 29, 2022 6:00AM - June 29, 2022 9:00AM UTC


June 29, 2022 2:00AM EDT
June 29, 2022 6:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 5:00AM EDT
June 29, 2022 9:00AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T33G Device to latest firmware v86 firmware in CA (CLOUD-29052)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T33G Device firmware to the latest v86. SERVICE IMPACT: Yealink T33G phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

June 28, 2022 10:30PM - June 29, 2022 12:30AM EDT
June 29, 2022 2:30AM - June 29, 2022 4:30AM UTC


June 28, 2022 10:30PM EDT
June 29, 2022 2:30AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 12:30AM EDT
June 29, 2022 4:30AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T4xU Device to latest firmware v86 firmware in CA (CLOUD-29051)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T4xU Device firmware to the latest v86. SERVICE IMPACT: Yealink T4xU phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

June 28, 2022 10:15PM - June 29, 2022 12:15AM EDT
June 29, 2022 2:15AM - June 29, 2022 4:15AM UTC


June 28, 2022 10:15PM EDT
June 29, 2022 2:15AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 12:15AM EDT
June 29, 2022 4:15AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T4xS Device to latest firmware v84 firmware in CA (CLOUD-29050)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T4xS Device firmware to the latest v84. SERVICE IMPACT: Yealink T4xS phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

June 28, 2022 10:00PM - June 29, 2022 12:00AM EDT
June 29, 2022 2:00AM - June 29, 2022 4:00AM UTC


June 28, 2022 10:00PM EDT
June 29, 2022 2:00AM UTC
[Update] Scheduled maintenance is starting.

June 29, 2022 12:00AM EDT
June 29, 2022 4:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance : Webex Calling- CH3 - Core Switch Upgrade -CLOUD-29252Planned Maintenance

Description

DESCRIPTION: Engineering will be upgrading the core switches within our Chicago datacenter. This includes system software only for this upgrade. During this process there will be an outage for this site during the time scheduled. SERVICE IMPACT: During this process, there will be an outage for this site during the time scheduled. Engineering will be aiming to keep this as brief as possible


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 28, 2022 10:00PM - June 28, 2022 12:00PM EDT
June 29, 2022 2:00AM - June 28, 2022 4:00PM UTC


June 28, 2022 10:01PM EDT
June 29, 2022 2:01AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 11:59PM EDT
June 29, 2022 3:59AM UTC
[Update] Scheduled maintenance is complete.
JP - Rialto Release 22.10.6.1 & Data Center Switchover - CLOUD-28874Planned Maintenance

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.6.1) and switch the active data center to Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to ensure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active data center. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be up and down, appearing functional at times, during this window. Orders should not be initiated. For the majority of the maintenance window, the portals and the APIs will be unavailable.


Components

Webex Calling for Carriers


Locations

Japan (JP)


Schedule

June 28, 2022 10:00AM - June 28, 2022 5:00PM EDT
June 28, 2022 2:00PM - June 28, 2022 9:00PM UTC


June 28, 2022 10:00AM EDT
June 28, 2022 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 5:00PM EDT
June 28, 2022 9:00PM UTC
[Update] Scheduled maintenance is complete.
WxC AU - Internal Routing Changes - CLOUD-29234Planned Maintenance

Description

DESCRIPTION: Cisco will be making internal routing changes within the Australia DC. SERVICE IMPACT: Whilst no impact is expected, due to the nature of the work involved we are notifying customers in case of any unexpected issues which may impact service.


Components

Webex Calling for Carriers


Locations

Australia (AU)


Schedule

June 28, 2022 10:00AM - June 28, 2022 2:00PM EDT
June 28, 2022 2:00PM - June 28, 2022 6:00PM UTC


June 28, 2022 10:00AM EDT
June 28, 2022 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 2:00PM EDT
June 28, 2022 6:00PM UTC
[Update] Scheduled maintenance is complete.
WxC JP - Internal Routing Changes - CLOUD-29233Planned Maintenance

Description

DESCRIPTION: Cisco will be making internal routing changes within the Japan DC. SERVICE IMPACT: Whilst no impact is expected, due to the nature of the work involved we are notifying customers in case of any unexpected issues which may impact the service


Components

Webex Calling for Carriers


Locations

Japan (JP)


Schedule

June 28, 2022 10:00AM - June 28, 2022 2:00PM EDT
June 28, 2022 2:00PM - June 28, 2022 6:00PM UTC


June 28, 2022 10:00AM EDT
June 28, 2022 2:00PM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 2:00PM EDT
June 28, 2022 6:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance: [WxC and BroadCloud Carrier- ComProd - CH3] - SBC Migration for CHCGIL01SC10 & CH3-INF-P-SC20 - Cisco ACI CLOUD-28825Planned Maintenance

Description

Upgrading infrastructure for SBC's in CH3. Whilst this is not intended to be impacting, due to the nature of the work which involves failing over the SBC's, this is being notified in case of any unexpected issues. US ET: 28/6/22 04:00:00 AM GMT: 28/6/22 08:00:00 AM AEST: 28/6/22 06:00:00 PM CLOUD-28825


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 28, 2022 4:00AM - June 28, 2022 8:00AM EDT
June 28, 2022 8:00AM - June 28, 2022 12:00PM UTC


June 28, 2022 4:00AM EDT
June 28, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 8:00AM EDT
June 28, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
WxC US - Internal Routing Changes - CLOUD-29223Planned Maintenance

Description

DESCRIPTION: Cisco will be making internal routing changes within the USA DC. SERVICE IMPACT: Whilst no impact is expected, due to the nature of the work involved we are notifying customers in case of any unexpected issues which may impact the service


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 27, 2022 11:00PM - June 28, 2022 3:00AM EDT
June 28, 2022 3:00AM - June 28, 2022 7:00AM UTC


June 27, 2022 11:00PM EDT
June 28, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 3:00AM EDT
June 28, 2022 7:00AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T33G Device to latest firmware v86 firmware in US (CLOUD-29044)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T33G Device firmware to the latest v86. SERVICE IMPACT: Yealink T33G phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 27, 2022 10:30PM - June 28, 2022 12:30AM EDT
June 28, 2022 2:30AM - June 28, 2022 4:30AM UTC


June 27, 2022 10:30PM EDT
June 28, 2022 2:30AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 12:30AM EDT
June 28, 2022 4:30AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T4xU Device to latest firmware v86 firmware in US (CLOUD-29043)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T4xU Device firmware to latest v86. SERVICE IMPACT: Yealink T4xU phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 27, 2022 10:15PM - June 28, 2022 12:15AM EDT
June 28, 2022 2:15AM - June 28, 2022 4:15AM UTC


June 27, 2022 10:15PM EDT
June 28, 2022 2:15AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 12:15AM EDT
June 28, 2022 4:15AM UTC
[Update] Scheduled maintenance is complete.
Upgrade Yealink T4xS Device to latest firmware v84 firmware in US (CLOUD-29042)Planned Maintenance

Description

DESCRIPTION: Upgrading the Yealink T4xS Device firmware to latest v84. SERVICE IMPACT: Yealink T4xS phones would need to be manually resynced or restarted to force an upgrade to the new firmware.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 27, 2022 10:00PM - June 28, 2022 12:00AM EDT
June 28, 2022 2:00AM - June 28, 2022 4:00AM UTC


June 27, 2022 10:00PM EDT
June 28, 2022 2:00AM UTC
[Update] Scheduled maintenance is starting.

June 28, 2022 12:00AM EDT
June 28, 2022 4:00AM UTC
[Update] Scheduled maintenance is complete.
Rialto Weekly Patch 22.10.6.2 (EU) - CLOUD-29267Planned Maintenance

Description

DESCRIPTION: Rialto Software deployment for RM, CAP & CUP SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Customer Admin Portal, Customer User Portal, Rialto Market Portal) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

June 27, 2022 4:00PM - June 27, 2022 5:00PM EDT
June 27, 2022 8:00PM - June 27, 2022 9:00PM UTC


June 27, 2022 4:00PM EDT
June 27, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 5:00PM EDT
June 27, 2022 9:00PM UTC
[Update] Scheduled maintenance is complete.
Rialto Weekly Patch 22.10.6.2 (EUN) - CLOUD-29268Planned Maintenance

Description

DESCRIPTION: Rialto Software deployment for RM, CAP & CUP SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Customer Admin Portal, Customer User Portal, Rialto Market Portal) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Europe Native (EUN)


Schedule

June 27, 2022 4:00PM - June 27, 2022 5:00PM EDT
June 27, 2022 8:00PM - June 27, 2022 9:00PM UTC


June 27, 2022 4:00PM EDT
June 27, 2022 8:00PM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 5:00PM EDT
June 27, 2022 9:00PM UTC
[Update] Scheduled maintenance is complete.
Webex Calling - LD5: Signalling and Media resources upgrade (EU) - CLOUD-29221Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the signalling and media resources in London (LD5). This maintenance will be to upgrade the nodes to the newer software version released on Jun 22nd, 2022 which contains fixes for functional issues for Access and Peering solutions. These resources currently serve Cisco Webex Calling SP and VAR product offerings. Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

Webex Calling for Carriers


Locations

Europe (EU)


Schedule

June 27, 2022 3:00PM - June 27, 2022 5:00PM EDT
June 27, 2022 7:00PM - June 27, 2022 9:00PM UTC


June 27, 2022 3:00PM EDT
June 27, 2022 7:00PM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 5:00PM EDT
June 27, 2022 9:00PM UTC
[Update] Scheduled maintenance is complete.
BroadCloud PaaS (Sandbox) - Service Migration from NY1 to JFK CLOUD-28925Planned Maintenance

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating BroadCloud PaaS (Sandbox) traffic, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States Sandbox (USS)


Schedule

June 27, 2022 4:00AM - June 27, 2022 8:00AM EDT
June 27, 2022 8:00AM - June 27, 2022 12:00PM UTC


June 27, 2022 4:00AM EDT
June 27, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 8:00AM EDT
June 27, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
[WxC US] WxC Carrier - Service Migration from NY1 to JFK - CLOUD-28890Planned Maintenance

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating WxC Carrier traffic, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.


Components

Webex Calling for Carriers


Locations

United States (US)


Schedule

June 27, 2022 4:00AM - June 27, 2022 8:00AM EDT
June 27, 2022 8:00AM - June 27, 2022 12:00PM UTC


June 27, 2022 4:00AM EDT
June 27, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 8:00AM EDT
June 27, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
Webex Calling - TR2: Signalling and Media resources upgrade (CA) - CLOUD-29228Planned Maintenance

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the signalling and media resources in Toronto (TR2). This maintenance will be to upgrade the nodes to the newer software version released on Jun 22nd, 2022 which contains fixes for functional issues for Access and Peering solutions. These resources currently serve Cisco Webex Calling SP and VAR product offerings. Note: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.


Components

Webex Calling for Carriers


Locations

Canada (CA)


Schedule

June 27, 2022 5:00AM - June 27, 2022 8:00AM EDT
June 27, 2022 9:00AM - June 27, 2022 12:00PM UTC


June 27, 2022 5:00AM EDT
June 27, 2022 9:00AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 8:00AM EDT
June 27, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
BroadCloud PaaS - Service Migration from NY1 to JFK CLOUD-28891Planned Maintenance

Description

Description: The Cisco WxC Infrastructure Engineering Team will be migrating BroadCloud PaaS traffic, originating from hosted endpoints, clients and PBXs homed in New York Edge PoP, to newly deployed SBC Cluster in the New York Data Center. Service Impact: The migration will be transparent to service. However, to ensure consistency of service, customers should ensure that they have reviewed and implemented the necessary firewall requirements at the latest by June 15, 2022, to admit traffic to/from 23.89.33.0/24 & 2607:fcf0:9000:1::/64 subnets. During this maintenance, the traffic will be migrated from 199.59.71.0/25 & 2a05:4200:a::5bc:1/64 to 23.89.33.0/24 & 2607:fcf0:9000:1::/64.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States (US)


Schedule

June 27, 2022 4:00AM - June 27, 2022 8:00AM EDT
June 27, 2022 8:00AM - June 27, 2022 12:00PM UTC


June 27, 2022 4:00AM EDT
June 27, 2022 8:00AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 8:00AM EDT
June 27, 2022 12:00PM UTC
[Update] Scheduled maintenance is complete.
Rialto Weekly Patch 22.10.6.2 (Beta) - CLOUD-29253Planned Maintenance

Description

DESCRIPTION: Rialto Software deployment for RM, CAP & CUP SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Customer Admin Portal, Customer User Portal, Rialto Market Portal) will be temporarily unavailable during the duration of the maintenance window.


Components

Webex Calling for Carriers


Locations

Beta Environment (BETA)


Schedule

June 27, 2022 12:30AM - June 27, 2022 1:30AM EDT
June 27, 2022 4:30AM - June 27, 2022 5:30AM UTC


June 27, 2022 12:30AM EDT
June 27, 2022 4:30AM UTC
[Update] Scheduled maintenance is starting.

June 27, 2022 1:30AM EDT
June 27, 2022 5:30AM UTC
[Update] Scheduled maintenance is complete.