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Active Incident

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Active Incidents

0

Active Maintenances

19

Upcoming Maintenances

Incident Status

Operational

Components

BroadSoft CJP/CC-One

Locations

United States



October 19, 2020 1:48PM EDT
October 19, 2020 5:48PM UTC
[Investigating] The team has received reports that portal logins are failing intermittently. We are investigating .

October 19, 2020 2:45PM EDT
October 19, 2020 6:45PM UTC
[Monitoring] The login issue stands resolved. The team is monitoring.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

December 4, 2020 10:00AM - 11:00AM EST
December 4, 2020 3:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing a planned failover of the ME1 active node. . SERVICE IMPACT: It is expected that there will be no interruption of service as the SBC cluster operates as a highly available (HA) cluster.

Schedule

December 4, 2020 10:00PM - December 5, 2020 4:00AM EST
December 5, 2020 3:00AM - December 5, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed for VZMM. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Schedule

December 4, 2020 10:00PM - December 5, 2020 4:00AM EST
December 5, 2020 3:00AM - December 5, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed for VZMM and a DC Switchover from DA3 to CH3 will take place. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Chicago data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.172.205. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Chicago egress email server IP address of 135.84.172.205. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Schedule

December 7, 2020 5:00AM - 7:00AM EST
December 7, 2020 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

December 7, 2020 10:00PM - December 8, 2020 12:01AM EST
December 8, 2020 3:00AM - December 8, 2020 5:01AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco Engineering Team will be working to re-license external load balancers in Toronto. . SERVICE IMPACT: This Maintenance Activity should not be customer impacting but due to the nature of the work, a notification is being released.

Schedule

December 7, 2020 11:00PM - December 8, 2020 4:00AM EST
December 8, 2020 4:00AM - December 8, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

Schedule

December 8, 2020 5:00AM - 6:00AM EST
December 8, 2020 10:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing firmware upgrades against the LA2 Access SBC cluster in the Los Angeles Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

December 8, 2020 10:00PM - December 9, 2020 4:00AM EST
December 9, 2020 3:00AM - December 9, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) and DC Switchover from Toronto to Vancouver. BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Toronto data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Toronto IP address of 135.84.173.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Toronto egress email server IP address of 135.84.173.135. . SERVICE IMPACT: The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Schedule

December 9, 2020 9:00AM - 1:00PM EST
December 9, 2020 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . NOTE: This is an UPDATED Scheduled Maintenance Notification as the previous one stated that there would be impact to the Provisioning Systems. This was incorrect and per the below, there will no impact during this Scheduled Maintenance event. We apologize for any inconvenience as a result of the previous Scheduled Maintenance Notification. . SERVICE IMPACT: There will be no impact experienced during this Scheduled Maintenance Activity.

Schedule

December 9, 2020 9:00AM - 1:00PM EST
December 9, 2020 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.

Schedule

December 9, 2020 10:00PM - December 10, 2020 4:00AM EST
December 10, 2020 3:00AM - December 10, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance to deploy the Rialto Software Upgrade (22.8.13 Patch Set). There will be NO Data Center Switch from CH3 to DA3 as previously stated. . SERVICE IMPACT: The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing wil not be impacted.

Schedule

December 10, 2020 5:00AM - 7:00AM EST
December 10, 2020 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing firmware upgrades against the CH3 Access SBC cluster in the Chicago Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

December 14, 2020 10:00PM - December 15, 2020 4:00AM EST
December 15, 2020 3:00AM - December 15, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed for XO. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Schedule

December 15, 2020 5:00AM - 6:00AM EST
December 15, 2020 10:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing firmware upgrades against the NY1 Access SBC cluster in the New York Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

December 16, 2020 9:00AM - 12:00PM EST
December 16, 2020 2:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be migrating PSTN Peering traffic to a newly deployed SBC cluster in the SY3 Data Center. . SERVICE IMPACT: It is expected that there could be disruption to PSTN service for 5 to 15 minutes in SY3 during the maintenance window while we perform the SBC hardware migration. The Cisco WxC Infrastructure Engineering Team will attempt to minimize service disruption by gracefully migrating traffic away from the impacted SBC cluster before the maintenance begins. The PSTN traffic will be normalized through both ME1 and SY3 once testing has confirmed proper function of the new SY3 Peering SBC cluster.

Schedule

December 16, 2020 4:00PM - 7:00PM EST
December 16, 2020 9:00PM - 12:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance in order to perform a SBC (Access) network move from the legacy network to the ACI network on LD5. . SERVICE IMPACT: Access customers may experience a brief interruption during the SBC failover.

Schedule

December 17, 2020 4:00PM - 8:00PM EST
December 17, 2020 9:00PM - 1:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance in order to perform a SBC (Peering) network move from the legacy network to the ACI network on LD5. . SERVICE IMPACT: Peering customers may experience a brief interruption during the SBC failover.

Schedule

January 7, 2021 10:00AM - 4:00PM EST
January 7, 2021 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Schedule

January 9, 2021 4:00AM - 6:00AM EST
January 9, 2021 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing firmware upgrades against the CH3 Access SBC cluster in the Chicago Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

History (Last 7 days)

Description

DESCRIPTION: ISP will be performing Demand Maintenance to alter configuration around their route advertisements in Chicago. . SERVICE IMPACT: No impact is expected as a result of this Demand Maintenance. However, if there are unexpected issues, this may cause some registrations to move to the redundant site.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

December 4, 2020 4:00AM - December 4, 2020 5:00AM EST
December 4, 2020 9:00AM - December 4, 2020 10:00AM UTC



December 4, 2020 4:00AM EST
December 4, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

December 4, 2020 5:00AM EST
December 4, 2020 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

December 3, 2020 6:00PM - December 3, 2020 10:00PM EST
December 3, 2020 11:00PM - December 4, 2020 3:00AM UTC



December 3, 2020 6:00PM EST
December 3, 2020 11:00PM UTC
[Update] Scheduled maintenance is starting.

December 3, 2020 10:00PM EST
December 4, 2020 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the US DA3 External F5's to v14.1.2.8. . SERVICE IMPACT: This should not affect any services as the deployment plan calls for one device to be upgraded at a time.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

December 3, 2020 4:00AM - December 3, 2020 8:00AM EST
December 3, 2020 9:00AM - December 3, 2020 1:00PM UTC



December 3, 2020 4:00AM EST
December 3, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

December 3, 2020 8:00AM EST
December 3, 2020 1:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing a firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

December 3, 2020 4:00AM - December 3, 2020 6:00AM EST
December 3, 2020 9:00AM - December 3, 2020 11:00AM UTC



December 3, 2020 4:00AM EST
December 3, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

December 3, 2020 6:00AM EST
December 3, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

December 2, 2020 11:00PM - December 3, 2020 3:00AM EST
December 3, 2020 4:00AM - December 3, 2020 8:00AM UTC



December 2, 2020 11:00PM EST
December 3, 2020 4:00AM UTC
[Update] Scheduled maintenance is starting.

December 3, 2020 3:00AM EST
December 3, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Rialto Software Upgrade at which time the 22.8.13 patch set will be deployed. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

December 2, 2020 4:00PM - December 2, 2020 10:00PM EST
December 2, 2020 9:00PM - December 3, 2020 3:00AM UTC



December 2, 2020 4:00PM EST
December 2, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 10:00PM EST
December 3, 2020 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Emergency Maintenance to apply Rialto Software Upgrade (22.8.13 Hot Fix Set) for REP on the applicable Rialto Software components. . SERVICE IMPACT: There will be no impact experienced during this Emergency Maintenance activity.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

December 2, 2020 2:00PM - December 2, 2020 2:30PM EST
December 2, 2020 7:00PM - December 2, 2020 7:30PM UTC



December 2, 2020 2:00PM EST
December 2, 2020 7:00PM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 2:30PM EST
December 2, 2020 7:30PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Emergency Maintenance to apply Rialto Software Upgrade (22.8.13 Hot Fix Set) for REP on the applicable Rialto Software components. . SERVICE IMPACT: There will be no impact experienced during this Emergency Maintenance activity.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

December 2, 2020 1:00PM - December 2, 2020 1:30PM EST
December 2, 2020 6:00PM - December 2, 2020 6:30PM UTC



December 2, 2020 1:00PM EST
December 2, 2020 6:00PM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 1:30PM EST
December 2, 2020 6:30PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

December 2, 2020 9:00AM - December 2, 2020 1:00PM EST
December 2, 2020 2:00PM - December 2, 2020 6:00PM UTC



December 2, 2020 9:00AM EST
December 2, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 1:00PM EST
December 2, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be migrating PSTN Peering traffic to a newly deployed SBC cluster in the ME1 Data Center. . SERVICE IMPACT: It is expected that there could be disruption to PSTN service for 5 to 15 minutes in ME1 during the maintenance window while we perform the SBC hardware migration. The Cisco WxC Infrastructure Engineering Team will attempt to minimize service disruption by gracefully migrating traffic away from the impacted SBC cluster before the maintenance begins. The PSTN traffic will be normalized through both ME1 and SY3 once testing has confirmed proper function of the new ME1 Peering SBC cluster.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

December 2, 2020 9:00AM - December 2, 2020 12:00PM EST
December 2, 2020 2:00PM - December 2, 2020 5:00PM UTC



December 2, 2020 9:00AM EST
December 2, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 12:00PM EST
December 2, 2020 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DEMAND MAINTENANCE: ISP will be performing Demand Maintenance to alter configuration around their route advertisements in Dallas. . SERVICE IMPACT: No impact is expected as a result of this Demand Maintenance. However, if there are unexpected issues, this may cause some registrations to move to the redundant site.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

December 2, 2020 4:00AM - December 2, 2020 5:00AM EST
December 2, 2020 9:00AM - December 2, 2020 10:00AM UTC



December 2, 2020 4:00AM EST
December 2, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 5:00AM EST
December 2, 2020 10:00AM UTC
[Update] Scheduled maintenance is complete.

Description

Scheduled Maintenance: Rialto Software Upgrade (apply 22.8.13 patch set) Planned Maintenance Schedule: Dec 1st, 2020 9:00 AM - Dec 1st, 2020 3:00 PM US/Central Components: BroadCloud CarrierLocation: AU MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) SERVICE IMPACT: Call processing should be unaffected. The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Ref: CLOUD-18914


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

December 1, 2020 10:00AM - December 1, 2020 3:00PM EST
December 1, 2020 3:00PM - December 1, 2020 8:00PM UTC



December 1, 2020 12:48PM EST
December 1, 2020 5:48PM UTC
[Update] Scheduled maintenance is starting.

December 1, 2020 3:00PM EST
December 1, 2020 8:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) and DC Switchover from CH3 to DA3. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. . Partners which use a DNS "A" record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.171.135. Partners using a DNS "CNAME" record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

December 9, 2020 10:00PM - December 10, 2020 4:00AM EST
December 10, 2020 3:00AM - December 10, 2020 9:00AM UTC



December 1, 2020 1:47PM EST
December 1, 2020 6:47PM UTC
[Update] CANCELLED - Scheduled Maintenance - Rialto Patch & Data Center Switch - CLOUD-18921 . The previously scheduled has been cancelled due to the switchover is NOT taking place. The Rialto Patch will more forward and a new Maintenance Notification will be sent shortly. The below notification is No Longer Valid. . DESCRIPTION: Rialto Software Upgrade (apply 22.8.13 patch set) and DC Switchover from CH3 to DA3. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Dallas data center. . Partners which use a DNS "A" record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.171.135. Partners using a DNS "CNAME" record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Dallas egress email server IP address of 135.84.171.135. . SERVICE IMPACT: The Release 22.8.13 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing will not be impacted.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Scheduled Maintenance to swap multiple XSP Servers within the Chicago and Dallas Data Centers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are reset.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

United States


Schedule

November 30, 2020 11:00PM - December 1, 2020 7:00AM EST
December 1, 2020 4:00AM - December 1, 2020 12:00PM UTC



November 30, 2020 11:00PM EST
December 1, 2020 4:00AM UTC
[Update] Scheduled maintenance is starting.

December 1, 2020 7:00AM EST
December 1, 2020 12:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Demand Maintenance in order to deploy a Rialto Software Upgrade (22..8.13 RialtoMarket and REP patch). . SERVICE IMPACT: The Service Portals will be unavailable during this maintenance activity. Call processing will not be impacted. . Note: This maintenance activity was previously scheduled for 11/23/2020 but did not take place. It has been rescheduled for 11/30/2020.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

November 30, 2020 10:00AM - November 30, 2020 11:30AM EST
November 30, 2020 3:00PM - November 30, 2020 4:30PM UTC



November 30, 2020 10:00AM EST
November 30, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

November 30, 2020 11:30AM EST
November 30, 2020 4:30PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling (WxC) Infrastructure Engineering Team will be performing work to renew the SSL Certificates on the Access SBC clusters in Dallas and Chicago Data Centers for the encrypted services on BroadCloud UCaaS. . SERVICE IMPACT: We are not expecting any service impact as end devices and clients will perform re-negotiation of certs for new TCP/TLS connection.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

November 30, 2020 4:00AM - November 30, 2020 5:00AM EST
November 30, 2020 9:00AM - November 30, 2020 10:00AM UTC



November 30, 2020 4:00AM EST
November 30, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

November 30, 2020 5:00AM EST
November 30, 2020 10:00AM UTC
[Update] Scheduled maintenance is complete.