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All Systems Operational

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Active Incidents

0

Active Maintenances

19

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

July 20, 2019 12:01AM - 2:00AM EDT
July 20, 2019 4:01AM - 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is performing a firmware upgrade on the BCLD Access Session Border Controller (SBC) cluster in the Los Angeles LA2 data center to address functional issues as well as security vulnerabilities. The targeted firmware stream has been tested by the Cisco BCLD Engineering Team and deemed suitable for production deployment. The LA2 Access SBC cluster currently serves public Internet customers for Cisco BroadCloud Carrier, Webex Calling SP and Webex Calling VAR products. SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the other newly active unit of the HA pair. This process will be repeated to get both HA units on the new version of firmware. Ref.: CLOUD-8844

Schedule

July 21, 2019 11:59PM - July 22, 2019 1:00AM EDT
July 22, 2019 3:59AM - July 22, 2019 5:00AM UTC

Components

VoIP Logic PaaS

Locations

New York, Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be applying configuration changes to the ACME SBC APKTSBC01 in order to harden security on the access side. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-8856

Schedule

July 22, 2019 12:00AM - 2:00AM EDT
July 22, 2019 4:00AM - 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which Cisco will be configuring the DSN Pool on the Application Servers for added stability SERVICE IMPACT: During the duration of the maintenance, provisioning will be locked. During the maintenance on the Secondary Server (AS2), all services will be handled by the Primary Server. Calls should not be affected, however, TRANSFERS, HOLD, NEW REGISTRATIONS may be affected or may experience delays during the services restart. CLOUD-8800

Schedule

July 22, 2019 10:00PM - July 23, 2019 6:00AM EDT
July 23, 2019 2:00AM - July 23, 2019 10:00AM UTC

Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8631

Schedule

July 23, 2019 10:35AM - 10:50AM EDT
July 23, 2019 2:35PM - 2:50PM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed for the Eval release of the 3.8.5 iOS and Android mobile clients to the stores. To Opt-in for Eval testing please follow these links: iOS TestFlight: https://testflight.apple.com/join/q3N2mnuH Google Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.connect Release notes can found on Xchange: https://xchange.broadsoft.com/node/1041073 SERVICE IMPACT: None ref.: CLOUD-8189

Schedule

July 23, 2019 11:00PM - July 24, 2019 2:00AM EDT
July 24, 2019 3:00AM - July 24, 2019 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: This maintenance event, originally scheduled for July 9, 2019 at 9:25PM ET / 01:25 UTC was postponed. This has been rescheduled for 23rd July 11:00PM ET. A Demand Maintenance is to be performed within which Cisco BroadSoft will make changes to the configuration of many Cisco MPP phones. Affected devices are: IP Phones MPP 68xx Series: 6821, 6841, 6851 MPP 78xx Series: 7811, 7821, 7841, 7861 MPP 88xx Series: 8811, 8841, 8845, 8851, 8861, 8865 IP Conference Phones MPP 78xx Series: 7832 MPP 88xx Series: 8832 Details of the changes can be found at the following locations: BroadCloud for Carriers Customers: https://xchange.broadsoft.com/node/1041343 BroadCloud Calling/Webex Calling Customers: https://callinghelp.cisco.com/wp-content/uploads/2019/06/Cisco-MPP-Product-Notice-MPP-06-10-2019-002.pdf SERVICE IMPACT: Service will not be interrupted. In order for the changes to take effect, a reboot of the Cisco MPP device will be required after the end of this maintenance event. Ref.: CLOUD-8617

Schedule

July 24, 2019 5:30PM - 7:30PM EDT
July 24, 2019 9:30PM - 11:30PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

作業時間: 2019年07月24日 18:30 - 2019年07月24日 20:30 日本標準時 メンテナンス通知: デバイスマネージメント メンテナンス種類: デマンド 説明: セキュリティ向上のため、IP電話機 Polycom シリーズの設定変更作業を実施します。メンテナンス終了後、電話機を再起動することにより最新の設定が適用されます。 メンテナンス対象モデル SoundPoint IP 321 SoundPoint IP 331 SoundPoint IP 335 SoundPoint IP 550 SoundPoint IP 650 SoundStation IP 5000 SoundStation IP 6000 SoundStation IP 7000 サービスへの影響: 通話処理、その他サービスへの影響はありません。 お客様におかれましても25日以降一度電話機の再起動実施をお願いいたします。 再起動が確認できない場合は弊社にてリモートにて再起動をさせていただく場合がございます。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Device Management MAINTENANCE TYPE: Demand DESCRIPTION: Configuration of Polycom IP phones will be updated for security reasons. After the maintenance is completed, It's updated to the latest config by restarting the phone. Target Phone model SoundPoint IP 321 SoundPoint IP 331 SoundPoint IP 335 SoundPoint IP 550 SoundPoint IP 650 SoundStation IP 5000 SoundStation IP 6000 SoundStation IP 7000 SERVICE IMPACT: No service impact is expected. Please restart the phone once after 25th. If the restart can not be confirmed, we may restart phones remotely. Ref.:CLOUD-8901

Schedule

July 24, 2019 11:00PM - July 25, 2019 5:00AM EDT
July 25, 2019 3:00AM - July 25, 2019 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Business Communicator MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to upgrade the server that hosts Presence and Instant Messaging for the Business Communicator. SERVICE IMPACT: Call processing is not affected however Instant Messaging and Presence will not be displayed during this maintenance. Ref.: CLOUD-8386

Schedule

July 25, 2019 1:00AM - 3:00AM EDT
July 25, 2019 5:00AM - 7:00AM UTC

Components

Team-One

Locations

North America

Description

Team-One Release for CloudSec and TAC fixes, july 2019

Schedule

July 25, 2019 9:00AM - 2:00PM EDT
July 25, 2019 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

Title: 一時メンテナス - シスコ ブロードクラウド/Scheduled Maintenance - Cisco BroadCloud - Japan Planned Start [EST] : 25/7/19 09:00:00 AM Expected End [EST] : 25/7/19 02:00:00 PM Affected Infrastructure Components: Cisco BroadCloud, BroadWorks Location: Japan Details: 作業時間:2019年07月25日 22:00 - 2019年07月26日 03:00 日本標準時  メンテナンス時間:5時間  メンテナス種類:一時メンテナス  説明:このメンテナスはBroadWorks製品向けです。 スタンダードポリシー及び手順に要求されているため、ソフトウェアのパッチがBroadWorks サーバーに適用されます。 ============================================ APPLICABLE PRODUCT(s): BroadCloud Environment: BroadCloud Japan Affected Product: BroadCloud Carrier MAINTENANCE TIMES: Planned Times: July 25, 2019 09:00 US/Eastern - July 25, 2019 14:00 US/Eastern Maintenance Duration: 5.0 hrs each MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Carrier DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Call processing should not be affected. Ref.:CLOUD-8634

Schedule

July 25, 2019 3:00PM - 5:00PM EDT
July 25, 2019 7:00PM - 9:00PM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION Network MAINTENANCY TYPE Demand DESCRIPTION A scheduled maintenance will be performed on the UC-One SaaS platform in the EMEA and APAC markets to apply security updates. SERVICE IMPACT There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. USER EXPERIENCE There will be no change to end-user experience.

Schedule

July 26, 2019 10:00PM - July 27, 2019 12:01AM EDT
July 27, 2019 2:00AM - July 27, 2019 4:01AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: UC SaaS MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply security updates to the UC-One SaaS platform in the United States and Canada. SERVICE IMPACT: There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. Ref.: CLOUD-8567

Schedule

July 29, 2019 9:00AM - 2:00PM EDT
July 29, 2019 1:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8632

Schedule

July 30, 2019 6:00AM - 7:00AM EDT
July 30, 2019 10:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling, BroadSoft CJP/CC-One

Locations

Japan

Description

BroadCloud環境:Commercial 影響を受ける製品:BroadCloud Carrier、 メンテナンス時期: 予定時間: 2019年07月30日 19:00 PM - 2019年07月30日 20:00 PM 日本標準時 メンテナンス期間:1時間 メンテナンス種類: 一時メンテナンス 説明: APAC SBCメンテナンス - TY6 DC:Cisco BroadCloud Engineeringチームは、機能上の問題に対処するために、 DC(東京)でAccess及びPeering SBCクラスタのファームウェアをアップグレードする予定がされております。 SBCはHAペアであり、再起動はHAペアのスタンバイヌードで行われ、その後フェールオーバーが行われ、アップグレードされます。 サービスへの影響: 通話処理、その他サービスへの影響はありません +++++++++++++++++++++++++++++++++++++++++ APPLICABLE PRODUCT(s): BroadCloud Carrier Environment: Commercial MAINTENANCE TIMES: 1hr Planned Times: EST: 30/7/19 06:00:00 AM GMT: 30/7/19 10:00:00 AM AEST: 30/7/19 08:00:00 PM Request Type: SCR / Scheduled Description APAC SBC Maintenance - TY6 DC: Cisco BroadCloud Engineering team will be performing works to upgrade the firmware on the Access and Peering SBC clusters, in Tokyo - Japan DC (TY6 DC), to address functional issues. The targeted firmware 'CZ8.1.0 MR-1 Patch 16' has been tested by Cisco BroadCloud Engineering Team. These SBC clusters currently serve Public CJP/Hosted customers using the BroadCloud Carrier solution. The SBCs are HA pairs and the reboot will be done on the standby half of the HA Pair followed by failover, and the other half will be upgraded. We do not expect to lose registrations and connected calls as the other half of the SBC cluster will handle the registrations and calls.

Schedule

July 30, 2019 5:00PM - 10:00PM EDT
July 30, 2019 9:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to apply Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. SERVICE IMPACT: No impact is expected Ref.: CLOUD-8633

Schedule

August 14, 2019 5:00PM - 11:00PM EDT
August 14, 2019 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6539

Schedule

August 19, 2019 9:00AM - 3:00PM EDT
August 19, 2019 1:00PM - 7:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6540

Schedule

August 24, 2019 9:00PM - August 25, 2019 3:00AM EDT
August 25, 2019 1:00AM - August 25, 2019 7:00AM UTC

Components

BroadCloud/Webex Calling, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to enable file encryption to the device management files. SERVICE IMPACT: Call processing is not affected however, device management files will not be available to endpoints. Ref.: CLOUD-6541

Schedule

October 30, 2019 10:00AM - 11:00AM EDT
October 30, 2019 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, Europe, North America

Description

*** PLEASE NOTE: This action does not affect BroadCloud Calling or Webex Calling partners. *** MAINTENANCE NOTIFICATION: Service Requirements Update MAINTENANCE TYPE: Scheduled DESCRIPTION: As part of our ongoing security and compliance efforts for the BroadCloud Carrier platform, BroadCloud will be enforcing minimum UC-One Client (Branded or Unbranded) versions. Starting on October 31, 2019, all BroadCloud UC-One Users (Branded or Unbranded) are required to be on the following minimum client versions: Connect Mobile - iOS / Android: V3.6.1 or higher Communicator Desktop - Win/Mac/S4B : V22.6.1 or higher Communicator Mobile & Tablet - iOS/Android: V22.6.1 or higher BroadCloud Carrier Service Providers should review the UC-One Product Notice at https://xchange.broadsoft.com/node/1041200 for detailed information regarding this action, including recommended versions of all UC-One Clients. SERVICE IMPACT: As long as User’s (Branded or Unbranded) UC-One clients are at or above the specified minimum versions, no action is required and UC-One services will continue to operate normally. If users are not at the required minimum specified client versions (Branded or Unbranded) by October 31st, 2019, their UC-One client services will stop working at that time. ***PLEASE NOTE: There is NO workaround for this Requirement.***

History (Last 7 days)

Incident Status

Degraded Performance


Components

UC-One SaaS


Locations

North America




July 18, 2019 2:54PM EDT
July 18, 2019 6:54PM UTC
[Investigating] UC-SaaS NA: We have been made aware of an issue with In-Call presence not working and are currently investigating. At this time, messaging and all other presence appears to be working.

July 18, 2019 3:04PM EDT
July 18, 2019 7:04PM UTC
[Investigating] UC-One SaaS NA: We have also determined Push Notifications for new text messages are not working. We continue to investigate both issues and will provide an update within the hour.

July 18, 2019 3:26PM EDT
July 18, 2019 7:26PM UTC
[Investigating] UC-One SaaS NA: We are still investigating the issue with In-Call presence but have restored NewText push notifications.

July 18, 2019 4:50PM EDT
July 18, 2019 8:50PM UTC
[Identified] UC-One SaaS NA: Our investigation into the In-Call presence issue has determined this to be limited in scope and not impacting all users on the platform. We will be taking measure to resolve this for those impacted in a maintenance window.

July 18, 2019 4:55PM EDT
July 18, 2019 8:55PM UTC
[Identified] UC-One SaaS NA: Correction on scope has widened and we will be performing an emergency restart of service to restore.

July 18, 2019 6:04PM EDT
July 18, 2019 10:04PM UTC
[Resolved] UC-One SaaS NA: Messaging services were restarted and testing confirms presence is functional at this time.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be changing the NTP servers that the following NY ACME SBC cluster point to: APKTSBC01-A APKTSBC01-B APKTSBC04-A APKTSBC04-B SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-8812


Components

VoIP Logic PaaS


Locations

New York, Tampa


Schedule

July 17, 2019 10:00PM - July 17, 2019 11:00PM EDT
July 18, 2019 2:00AM - July 18, 2019 3:00AM UTC



July 17, 2019 10:00PM EDT
July 18, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 17, 2019 11:00PM EDT
July 18, 2019 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to apply security updates on the UC-One SaaS STAGING platform. SERVICE IMPACT: There will be short intermittent outages for presence, messaging, provisioning (service assignment), and MyRoom during the patch process. Ref.: CLOUD-8854


Components

UC-One SaaS


Locations

North America


Schedule

July 16, 2019 9:00PM - July 16, 2019 11:00PM EDT
July 17, 2019 1:00AM - July 17, 2019 3:00AM UTC



July 16, 2019 9:00PM EDT
July 17, 2019 1:00AM UTC
[Update] Scheduled maintenance is starting.

July 16, 2019 11:00PM EDT
July 17, 2019 3:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Partial Service Disruption


Components

UC-One SaaS


Locations

North America




July 16, 2019 11:05AM EDT
July 16, 2019 3:05PM UTC
[Investigating] Please be aware that chat functionality is currently unavailable. Note that this impacts North America customers only. Issue is under investigation at present.

July 16, 2019 11:56AM EDT
July 16, 2019 3:56PM UTC
[Investigating] Chat functionality is periodically unavailable (every 35-40min). Investigation remains ongoing into root cause. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes

July 16, 2019 1:02PM EDT
July 16, 2019 5:02PM UTC
[Investigating] UC-One SaaS: We continue to work to determine root cause of NA Chat instability issues. We have not determined root cause at this time. Further information will follow within the next 60 minutes

July 16, 2019 1:59PM EDT
July 16, 2019 5:59PM UTC
[Investigating] UC-One SaaS: Work continues to determine root cause. Further information will follow within the next 60 minutes

July 16, 2019 2:23PM EDT
July 16, 2019 6:23PM UTC
[Identified] UC-One SaaS NA: We have taken steps to stabilize the system and at present the service is recovering as expected. We continue to monitor the platform as the root cause is investigated. The next update will be within 60 minutes.

July 16, 2019 3:20PM EDT
July 16, 2019 7:20PM UTC
[Identified] UC-One SaaS NA: The service continues to recover as expected. We are actively monitoring the platform as connections increase and the system returns to normal load. The next update will be within 2 hours.

July 16, 2019 5:16PM EDT
July 16, 2019 9:16PM UTC
[Resolved] UC-One SaaS NA: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will make GTT a secondary path to the New York service making Zayo the preferred route for both ingress and egress. SERVICE IMPACT: None expected, however, since this is changing the IP path to and from NY, we request that customers monitor. CLOUD-8824


Components

VoIP Logic PaaS


Locations

New York


Schedule

July 12, 2019 10:00PM - July 13, 2019 12:00AM EDT
July 13, 2019 2:00AM - July 13, 2019 4:00AM UTC



July 12, 2019 10:00PM EDT
July 13, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 13, 2019 12:00AM EDT
July 13, 2019 4:00AM UTC
[Update] Scheduled maintenance is complete.