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All Systems Operational

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0

Active Incidents

0

Active Maintenances

10

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - SBC Firmware Upgrade (BETA)Planned Maintenance

Schedule

November 14, 2019 4:00AM - 6:00AM EST
November 14, 2019 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Demand Maintenance is to be performed within which we will perform a firmware upgrade to the SBC cluster in our BETA environment. Units in the HA cluster pair will be upgraded sequentially to maintain redundancy. SERVICE IMPACT: The SBCs are deployed in a cluster where traffic direction is guided through DNS SRV records, and the upgrade process is designed to minimize impact to service. The traffic will be moved to a secondary unit in the cluster before executing the upgrade. Since traffic is moved before executing the upgrade, no disruption in service is expected. Ref.: CLOUD-11004
Scheduled Maintenance - Network Element Software UpdatePlanned Maintenance

Schedule

November 14, 2019 10:00AM - 3:00PM EST
November 14, 2019 3:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Software updates will be applied to network elements within one of our Japan data centers. SERVICE IMPACT: None expected Ref.: CLOUD-10864
Scheduled Maintenance - BroadCloud 22.8 Release Planned Maintenance

Schedule

November 14, 2019 4:00PM - 10:00PM EST
November 14, 2019 9:00PM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10819
Demand Maintenance - Network Security UpdatesPlanned Maintenance

Schedule

November 14, 2019 5:00PM - 7:00PM EST
November 14, 2019 10:00PM - 12:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which updates will be performed to our security configuration within the environment. SERVICE IMPACT: This is not expected to be service impacting, but due to the nature of the work, we are providing an informational notice in case of any unexpected issues. Ref.: CLOUD-11000
Demand Maintenance - BroadCloud Console UpdatePlanned Maintenance

Schedule

November 14, 2019 6:00PM - 7:00PM EST
November 14, 2019 11:00PM - 12:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A scheduled maintenance is to be performed on Console to resolve an issue. SERVICE IMPACT: Console will not be available for the duration of the maintenance. Ref.: CLOUD-11062
Scheduled Maintenance - BroadCloud 22.8 ReleasePlanned Maintenance

Schedule

November 18, 2019 10:00AM - 4:00PM EST
November 18, 2019 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10824
Scheduled Maintenance - Internal DNS Hosting Update Planned Maintenance

Schedule

November 23, 2019 5:00PM - 6:00PM EST
November 23, 2019 10:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia, North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which updates will be performed to our internal DNS configuration within the environment. SERVICE IMPACT: This is not expected to be service impacting, but due to the nature of the work, we are providing an informational notice in case of any unexpected issues. Ref.: CLOUD-10929
Scheduled Maintenance - BroadCloud 22.8 ReleasePlanned Maintenance

Schedule

December 5, 2019 10:00AM - 4:00PM EST
December 5, 2019 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10805
Scheduled Maintenance - BroadCloud 22.8 ReleasePlanned Maintenance

Schedule

December 9, 2019 10:00PM - December 10, 2019 4:00AM EST
December 10, 2019 3:00AM - December 10, 2019 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components in the Production (MM/BDV) environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10823
Scheduled Maintenance - BroadCloud 22.8 ReleasePlanned Maintenance

Schedule

December 11, 2019 10:00PM - December 12, 2019 4:00AM EST
December 12, 2019 3:00AM - December 12, 2019 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components in the Production (XO) environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10821

History (Last 7 days)

Client login failure - EUService Disruption

Incident Status

Service Disruption


Components

UC-One SaaS


Locations

Europe



November 13, 2019 5:35AM EST
November 13, 2019 10:35AM UTC
[Investigating] Please be advised that we are aware of an issue where end user clients are unable to login into the EU service. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

November 13, 2019 6:08AM EST
November 13, 2019 11:08AM UTC
[Investigating] Please be advised that engineering investigation into this issue is ongoing. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

November 13, 2019 6:38AM EST
November 13, 2019 11:38AM UTC
[Investigating] Please note that engineering investigation into this issue continues. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 30 minutes.

November 13, 2019 7:12AM EST
November 13, 2019 12:12PM UTC
[Resolved] Please be advised that login functionality should now be restored. We apologize for the disruption caused. Should you encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.
Demand Maintenance - BroadCloud 22.8 ReleasePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Maintenance is to be performed within which the BroadCloud 22.8 release will be applied to applicable software components. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10820


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

November 12, 2019 10:00PM - November 13, 2019 4:00AM EST
November 13, 2019 3:00AM - November 13, 2019 9:00AM UTC


November 12, 2019 10:00PM EST
November 13, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

November 13, 2019 4:00AM EST
November 13, 2019 9:00AM UTC
[Update] Scheduled maintenance is complete.
Nightly Maintenance - VL PaaS - System 1 SSL Cert updatePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: NSR/Nightly DESCRIPTION A Nightly Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the XSP servers. SERVICE IMPACT: Web logins will need to be re-established CLOUD-11112


Components

VoIP Logic PaaS


Locations

New York


Schedule

November 12, 2019 11:59PM - November 12, 2019 2:00AM EST
November 13, 2019 4:59AM - November 12, 2019 7:00AM UTC


November 12, 2019 11:59PM EST
November 13, 2019 4:59AM UTC
[Update] Scheduled maintenance is starting.

November 12, 2019 11:59PM EST
November 13, 2019 4:59AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - EMEA Core Network and Service Provider Portal UpdatesPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning/Call Processing MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadCloud is applying the latest updates to our Call Processing servers and to our Database supporting the Service Provider Portals in EMEA. SERVICE IMPACT: Call processing should not be affected due to the High Availability (HA) configuration of the network. Call traffic will be handled by the secondary cluster whilst the primary cluster is updated. However Service Provider Portals, Myphone, MyPhoneNext, CUP, Mysite, REP, CAP and Rest APIs will be unavailable during the work window whilst the database is being updated. Ref.: CLOUD-10545, CLOUD-11057


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

November 12, 2019 4:00PM - November 12, 2019 11:00PM EST
November 12, 2019 9:00PM - November 13, 2019 4:00AM UTC


November 12, 2019 4:00PM EST
November 12, 2019 9:00PM UTC
[Update] Scheduled maintenance is starting.

November 12, 2019 11:00PM EST
November 13, 2019 4:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - US - Core Network ConfigurationPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is updating the configuration on the load balancers in our Dallas datacentre to ensure consistence. The work will require a reboot of each node in turn. SERVICE IMPACT: No service impact is expected due to the high availability (HA) configuration of the network. Each node will be restored to service after its update before the next node in the cluster is updated. Ref.: CLOUD-10991


Components

BroadCloud/Webex Calling


Locations

North America, Dedicated, Beta Environment


Schedule

November 11, 2019 4:00AM - November 11, 2019 6:00AM EST
November 11, 2019 9:00AM - November 11, 2019 11:00AM UTC


November 11, 2019 4:00AM EST
November 11, 2019 9:00AM UTC
[Update] Scheduled maintenance is starting.

November 11, 2019 6:00AM EST
November 11, 2019 11:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenace - UC-One SaaS MEET VCI / VCS configuration changePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS platform in the North America (US) regions to restart several servers that support MyRoom functionality. SERVICE IMPACT: There will be a total outage of MyRoom during the maintenance. USER EXPERIENCE There will be no change to user experience. Ref.: CLOUD-10914


Components

UC-One SaaS


Locations

North America


Schedule

November 10, 2019 12:30PM - November 10, 2019 1:30PM EST
November 10, 2019 5:30PM - November 10, 2019 6:30PM UTC


November 10, 2019 12:30PM EST
November 10, 2019 5:30PM UTC
[Update] Scheduled maintenance is starting.

November 10, 2019 1:30PM EST
November 10, 2019 6:30PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenace - UC-One SaaS MEET VCI / VCS configuration changePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Platform MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS platform in the EMEA and APAC regions to restart several servers that support MyRoom functionality. SERVICE IMPACT: There will be a total outage of MyRoom during the maintenance. USER EXPERIENCE There will be no change to user experience. Ref.: CLOUD-10913


Components

UC-One SaaS


Locations

Australia, Europe


Schedule

November 10, 2019 12:00PM - November 10, 2019 1:00PM EST
November 10, 2019 5:00PM - November 10, 2019 6:00PM UTC


November 10, 2019 12:00PM EST
November 10, 2019 5:00PM UTC
[Update] Scheduled maintenance is starting.

November 10, 2019 1:00PM EST
November 10, 2019 6:00PM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - BroadCloud Provisioning DatabasePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: Maintenance is to be performed on the BroadCloud provisoning database. SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-10984


Components

BroadCloud/Webex Calling


Locations

North America


Schedule

November 6, 2019 10:00PM - November 7, 2019 4:00AM EST
November 7, 2019 3:00AM - November 7, 2019 9:00AM UTC


November 6, 2019 10:00PM EST
November 7, 2019 3:00AM UTC
[Update] Scheduled maintenance is starting.

November 7, 2019 4:00AM EST
November 7, 2019 9:00AM UTC
[Update] Scheduled maintenance is complete.