Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will disable a feature toggle for the ICE feature (not yet GA) due to an interaction with Call Recording. The disablement will be performed on the LGW SSE resources in Melbourne (ME1) and Sydney (SY3). . SERVICE IMPACT: Restart of the LGW SSE resources are required for the feature toggle disablement to take effect.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

July 30, 2021 8:00AM - July 30, 2021 10:00AM EDT
July 30, 2021 12:00PM - July 30, 2021 2:00PM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto CAP Weekly Upgrade (apply 22.9.7.3 patch set) SERVICE IMPACT: Call processing should be unaffected. Rialto Service Provider Portal, APIs and Order Provisioning should be unaffected. The Customer Admin Portal (CAP) and Customer User Portal (CUP) will be briefly unavailable during this maintenance.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

July 30, 2021 6:30AM - July 30, 2021 8:30AM EDT
July 30, 2021 10:30AM - July 30, 2021 12:30PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will disable a feature toggle for the ICE feature (not yet GA) due to an interaction with Call Recording. The disablement will be performed on the LGW SSE resources in Toronto (TR2) and Vancouver (VR1). . SERVICE IMPACT: Restart of the LGW SSE resources are required for the feature toggle disablement to take effect.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

July 30, 2021 5:00AM - July 30, 2021 7:00AM EDT
July 30, 2021 9:00AM - July 30, 2021 11:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the London Internal Core Gateways to new hardware. . SERVICE IMPACT: Disruption to service in London will be expected as services are gracefully taken offline to allow for the configuration to take place. These will then be restored gradually and tested. Frankfurt will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN. . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . NOTE: This Maintenance was previously scheduled for 07/22/2021 but has been rescheduled for 07/29/2021.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 29, 2021 5:00PM - July 29, 2021 10:00PM EDT
July 29, 2021 9:00PM - July 30, 2021 2:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will disable a feature toggle for the ICE feature (not yet GA) due to an interaction with Call Recording. The disablement will be performed on the LGW SSE resources in Tokyo (TY6) and Osaka (OS1). . SERVICE IMPACT: Restart of the LGW SSE resources are required for the feature toggle disablement to take effect.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

July 29, 2021 8:00AM - July 29, 2021 10:00AM EDT
July 29, 2021 12:00PM - July 29, 2021 2:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Engineering Team will disable a feature toggle for the ICE feature (not yet GA) due to an interaction with Call Recording. The disablement will be performed on the LGW SSE resources in Chicago (CH3). . SERVICE IMPACT: Restart of the LGW SSE resources are required for the feature toggle disablement to take effect.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 29, 2021 5:00AM - July 29, 2021 7:00AM EDT
July 29, 2021 9:00AM - July 29, 2021 11:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be upgrading the edge Firewall cluster within our Dallas datacenter. This includes both system software and the IDP attack-signature database. . SERVICE IMPACT: During this process there will be an outage for this site during the time scheduled.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 28, 2021 10:00PM - July 29, 2021 12:30AM EDT
July 29, 2021 2:00AM - July 29, 2021 4:30AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

July 28, 2021 10:00AM - July 28, 2021 4:00PM EDT
July 28, 2021 2:00PM - July 28, 2021 8:00PM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

July 28, 2021 9:00AM - July 28, 2021 1:00PM EDT
July 28, 2021 1:00PM - July 28, 2021 5:00PM UTC

Description

MAINTENANCE NOTIFICATION Client Release . MAINTENANCE TYPE Demand . DESCRIPTION A demand maintenance will be conducted in all UC One SaaS production regions to release the 3.9.24 desktop client to the recommended channel. The client has been available in stage and on the alpha/beta channels since July 12. The release content is mainly bug fixes including the following. Some of the last characters cut on Windows Blank Space at the top of call history when voicemail is disabled Hotkey for 'Select next tab' is not working Emoticons cut from bottom in chat history area if only one in line Contact called 2 times when conferencing Memory leak on UCOne SaaS 3.9.20 on OSX Outlook integration help text improvement Token expiry message is not showing first time Extension Dial with Outlook-Plugin Recent Calls Number Showing Issue Personal Assistant return date is truncated Cannot navigate to New Group or New Contact group via keyboard in Main Window password expiration message improvement Full release notes can be found at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-SaaS/UC-OneSaaSReleaseNotesDesktop-R3_9_24.pdf The schedule for the production rollout is given below. July 23 for 10% of users July 26 for 25% of users July 27 for 50% of users July 28 for 100% of users SERVICE IMPACT There will be no major impact to service. USER EXPERIENCE: End users that are running versions older than 3.9.24.53 (Win) or 3.9.24.35 (Mac) will be begin to see prompts to upgrade the client. The update can be accepted, deferred for 8 hours, or declined. If declined, no more prompts will appear until the next release.

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

July 28, 2021 5:00AM - July 28, 2021 6:00AM EDT
July 28, 2021 9:00AM - July 28, 2021 10:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Toronto (TR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

July 28, 2021 12:00AM - July 28, 2021 6:00AM EDT
July 28, 2021 4:00AM - July 28, 2021 10:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

July 28, 2021 12:00AM - July 28, 2021 5:00AM EDT
July 28, 2021 4:00AM - July 28, 2021 9:00AM UTC

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 27, 2021 9:00PM - July 27, 2021 11:00PM EDT
July 28, 2021 1:00AM - July 28, 2021 3:00AM UTC

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

July 27, 2021 9:00PM - July 27, 2021 11:00PM EDT
July 28, 2021 1:00AM - July 28, 2021 3:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 27, 2021 12:00AM - July 27, 2021 6:00AM EDT
July 27, 2021 4:00AM - July 27, 2021 10:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

July 27, 2021 12:00AM - July 27, 2021 6:00AM EDT
July 27, 2021 4:00AM - July 27, 2021 10:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

July 26, 2021 11:00PM - July 27, 2021 4:00AM EDT
July 27, 2021 3:00AM - July 27, 2021 8:00AM UTC

Description

The Cisco Engineering Team will be migrating their T-Systems interconnects to a new router in Equinix FR4 (Frankfurt). . SERVICE IMPACT: Access and PSTN traffic will be affected in Frankfurt for any T-Systems customer peering with us over these platforms. A brief drop on that circuit/peerings may be noticed as the circuit is being moved to the new router.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 26, 2021 7:00PM - July 26, 2021 10:00PM EDT
July 26, 2021 11:00PM - July 27, 2021 2:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto CAP Weekly Upgrade (apply 22.9.7.2 patch set) . SERVICE IMPACT: Call processing should be unaffected. Rialto Portals, APIs and Order Provisioning may be down during this maintenance window.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

July 26, 2021 4:00PM - July 26, 2021 6:00PM EDT
July 26, 2021 8:00PM - July 26, 2021 10:00PM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

July 26, 2021 10:00AM - July 26, 2021 4:00PM EDT
July 26, 2021 2:00PM - July 26, 2021 8:00PM UTC