Header Image
All Systems Operational

Updated 2 minutes ago

0

Active Incidents

0

Active Maintenances

9

Upcoming Maintenances

Cisco BroadCloud

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Scheduled Maintenance - BroadCloud Release 22.6.1Planned Maintenance

Schedule

March 20, 2019 8:00AM - 2:00PM EDT
March 20, 2019 12:00PM - 6:00PM UTC

Components

Cisco BroadCloud

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadCloud will be upgraded to Release 22.6.1. Release notes are available at: https://xchange.broadsoft.com/node/1036276 SERVICE IMPACT: Call processing in not affected. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, REP, and Rest API) will be unavailable during this time. Ref.: CLOUD-6241
Demand Maintenance EMEAR - Update Receptionist clientPlanned Maintenance

Schedule

March 20, 2019 3:03PM - 4:03PM EDT
March 20, 2019 7:03PM - 8:03PM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is deploying an updated version of the Receptionist client to provide minor security improvements. SERVICE IMPACT: Call processing is not affected. Service Provider Portals, Myphone, Mysite and REP will remain available Ref.: CLOUD-5862
Scheduled Maintenance - Dallas DC CablingPlanned Maintenance

Schedule

March 20, 2019 9:00PM - 11:00PM EDT
March 21, 2019 1:00AM - 3:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft CJP/CC-One, BroadSoft Hospitality

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be replacing cabling in our Dallas data center in preparation for future work. As the affected cables are redundant, connectivity between network elements will be maintained during the duration of work. SERVICE IMPACT: None expected ref.: CLOUD-6786
Scheduled Maintenance:TY8 Access and Peering SBC Cluster migrationPlanned Maintenance

Schedule

March 21, 2019 6:00AM - 10:00PM EDT
March 21, 2019 10:00AM - 2:00AM UTC

Components

Cisco BroadCloud, BroadSoft CJP/CC-One

Locations

Japan

Description

作業時間: 2019年03月21日 19:00 - 2019年03月21日 23:00 日本標準時 メンテナンス通知: ネットワークコンポーネント メンテナンス種類： 定期メンテナンス 説明: BroadCloud Engineering Teamはアクセス及びピアリングBCクラスタをTY8データセンターから新たな場所に移行するためのメンテナンスを行う予定です。 メンテナンス期間中に1〜2分間サービスが中断される可能性があります。サービスの中断のインパクトを最小限抑えるため、Broadsoft Engineering Teamは アクセス及びピアリングSBCクラスタのスダンバイノードを新たな場所に移行し、冗長性を成立してから、新たな場所からサービスを復元すると予定されております。 サービスへの影響: メンテナンス期間中に1〜2分間サービスが中断される可能性があります。 ++++++++++++++ APPLICABLE PRODUCT(s): BroadCloud Environment: Commercial Affected Product: BroadCloud Japan, BroadSoft CJP Japan MAINTENANCE TIMES: Planned Times: EST: 21/3/19 06:00:00 AM GMT: 21/3/19 10:00:00 AM AEST: 21/3/19 09:00:00 PM Maintenance Duration: 4.0 hrs MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Japan, BroadSoft CJP Japan DESCRIPTION: BroadCloud Engineering Team will be performing maintenance to migrate the Access and Peering SBC clusters from TY8 Data Centre to the new location as is required to support customer growth and expansion. It is expected that there could be a disruption to the service for 1-2 minutes during the maintenance window. In order to minimise the service disruption, BroadCloud Engineering Team will move the Standby nodes of the Access and Peering SBC clusters to the new location and establish geographic redundancy to restore the service from the new location.
Scheduled Maintenance EMEAR - Service Provider Portal UpdatePlanned Maintenance

Schedule

March 21, 2019 4:00PM - 8:00PM EDT
March 21, 2019 8:00PM - 12:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating the Service provider portals to the latest release in EMEAR. Release notes are available at: https://xchange.broadsoft.com/node/1036276 SERVICE IMPACT: Call processing is not affected. However, the Service Provider Portals, Myphone, Mysite, REP and the Rest API will be unavailable during the work window Ref.: CLOUD-6240
Scheduled Maintenance - UC-One SaaS Desktop ClientsPlanned Maintenance

Schedule

March 22, 2019 4:00PM - 5:00PM EDT
March 22, 2019 8:00PM - 9:00PM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: The latest 3.7.2 Mac and Windows desktop clients for the UC SaaS platform will be released as recommended upgrades to Production users. This release includes the Webex Meetings cross launch feature as well as numerous other bug fixes. SERVICE IMPACT: UCOne SaaS desktop users will be prompted to upgrade their clients. Ref.: CLOUD-6777
Scheduled Maintenance - Chicago DC Switch UpgradePlanned Maintenance

Schedule

March 22, 2019 10:00PM - March 23, 2019 1:00AM EDT
March 23, 2019 2:00AM - March 23, 2019 5:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform an upgrade to access switches in our Chicago data center. During this maintenance each switch will be upgraded one at the time. SERVICE IMPACT: While there is the potential for a momentary service interruption during this maintenance, we do not expect an impact to service. Ref.: CLOUD-6733
Scheduled Maintenance - Dallas DC Switch UpgradePlanned Maintenance

Schedule

March 29, 2019 10:00PM - 1:00AM EDT
March 30, 2019 2:00AM - 5:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform an upgrade to access switches in our Dallas data center. During this maintenance each switch will be upgraded one at the time. SERVICE IMPACT: While there is the potential for a momentary service interruption during this maintenance, we do not expect an impact to service. Ref.: CLOUD-6734
Scheduled Maintenance - Chicago SBC UpgradePlanned Maintenance

Schedule

April 5, 2019 11:00PM - April 6, 2019 3:00AM EDT
April 6, 2019 3:00AM - April 6, 2019 7:00AM UTC

Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft CJP/CC-One, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform a peering session border controller hardware upgrade in the Chicago Data Center. In order to to minimize service disruption, traffic will be gracefully migrated away from the Dallas data center to other redundant facilities prior to the start of maintenance. PSTN partners are expected to present calls to the platform through alternate routes. SERVICE IMPACT: None expected Ref.: CLOUD-6480

History (Last 7 days)

Demand Maintenance EMEAR - Upgrade Cisco MPP IP PhonesPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is upgrading the firmware on the Cisco MPP phone to apply some bug fixes and provide enhanced directory support. SERVICE IMPACT: Call processing is not affected. Service Provider Portals, Myphone, Mysite and REP will remain available Ref.: CLOUD-6801


Components

Cisco BroadCloud


Locations

Europe


Schedule

March 19, 2019 8:57AM - March 19, 2019 10:57AM EDT
March 19, 2019 12:57PM - March 19, 2019 2:57PM UTC


March 19, 2019 8:57AM EDT
March 19, 2019 12:57PM UTC
[Update] Scheduled maintenance is starting.

March 19, 2019 10:57AM EDT
March 19, 2019 2:57PM UTC
[Update] Scheduled maintenance is complete.
[一時]メンテナンス - Broadworks/[demand maintenance] - BroadworksPlanned Maintenance

Description

作業時間: 2019年03月19日 18:30 PM - 2019年03月19日 22:30 PM 日本標準時 メンテナンス通知: ネットワーク関連 メンテナンス種類：一時 説明: 上記時間帯に、PBXLプラットフォームで定期的な更新を実行するため、一時メンテナンスを実施させていただきます。 メンテナンスの期間中にプラットフォームの冗長性が低下する可能性がございます。 サービス影響:このメンテナンス中は、サービスへの影響はありません。 +++++++++++++++++++++++++++++++++++++++++ Planned Times: EST: 15/3/19 05:30:00 AM GMT: 15/3/19 09:30:00 AM AEST: 15/3/19 08:30:00 PM Maintenance Duration: 4.0 hrs MAINTENANCE TYPE: SCR / Scheduled PRODUCT: BroadCloud Japan, BroadWorks DESCRIPTION: We will be running routine updates on the PBXL platform*. During this time there will be a reduced redundancy on the platform. SERVICE IMPACT: No impact to service is expected during this maintenance. Ref.: CLOUD-6685


Components

Cisco BroadCloud


Locations

Japan


Schedule

March 19, 2019 5:30AM - March 19, 2019 9:00AM EDT
March 19, 2019 9:30AM - March 19, 2019 1:00PM UTC


March 19, 2019 5:30AM EDT
March 19, 2019 9:30AM UTC
[Update] Scheduled maintenance is starting.

March 19, 2019 9:00AM EDT
March 19, 2019 1:00PM UTC
[Update] Scheduled maintenance is complete.
RESCHEDULED: Scheduled Maintenance - BroadCloud Release 22.6.1Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadCloud will be upgraded to Release 22.6.1. Release notes are available at: https://xchange.broadsoft.com/node/1036276 SERVICE IMPACT: Call processing in not affected. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, REP, and Rest API) will be unavailable during this time. Ref.: CLOUD-6241


Components

Cisco BroadCloud


Locations

Australia


Schedule

March 19, 2019 8:00AM - March 19, 2019 2:00PM EDT
March 19, 2019 12:00PM - March 19, 2019 6:00PM UTC


March 19, 2019 7:17AM EDT
March 19, 2019 11:17AM UTC
[Update] This maintenance event originally scheduled for March 19, 2019 8:00AM - 2:00PM EDT / 12:00PM - 6:00PM UTC has been rescheduled for March 20, 2019 8:00AM - 2:00PM EDT / 12:00PM - 6:00PM UTC . A separate notice will be issued shortly.

March 19, 2019 7:17AM EDT
March 19, 2019 11:17AM UTC
[Update]
Demand Maintenance VL PaaS - System 3, EWS servers restartPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be restarting services on the EWS3/EWS5 servers to remove unused SSL Certificates. SERVICE IMPACT: During this activity the BroadWorks portal and XSI services will be briefly interrupted during the restart process. CLOUD-6923


Components

VoIP Logic PaaS


Locations

Tampa


Schedule

March 17, 2019 11:59PM - March 18, 2019 2:00AM EDT
March 18, 2019 3:59AM - March 18, 2019 6:00AM UTC


March 17, 2019 11:59PM EDT
March 18, 2019 3:59AM UTC
[Update] Scheduled maintenance is starting.

March 18, 2019 2:00AM EDT
March 18, 2019 6:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - PaaS Console Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to update the PaaS servers. The upgrade is to improve geographic resiliency. There are no functional changes to the application. SERVICE IMPACT: There will be a complete outage of the PaaS Console platform for ~2.5 hours Ref.: CLOUD-6630


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America


Schedule

March 14, 2019 7:00PM - March 14, 2019 10:00PM EDT
March 14, 2019 11:00PM - March 15, 2019 2:00AM UTC


March 14, 2019 7:00PM EDT
March 14, 2019 11:00PM UTC
[Update] Scheduled maintenance is starting.

March 14, 2019 10:00PM EDT
March 15, 2019 2:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Hospitality Database MaintenancePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is performing Database on Hospitality servers. SERVICE IMPACT: Call processing is not affected however some Jazz Fusion instances may have a down time of 15 minutes.


Components

BroadSoft Hospitality


Locations

North America


Schedule

March 13, 2019 6:00PM - March 13, 2019 7:00PM EDT
March 13, 2019 10:00PM - March 13, 2019 11:00PM UTC


March 13, 2019 6:00PM EDT
March 13, 2019 10:00PM UTC
[Update] Scheduled maintenance is starting.

March 13, 2019 7:00PM EDT
March 13, 2019 11:00PM UTC
[Update] Scheduled maintenance is complete.
CANCELLED: Demand Maintenance - BroadCloud PaaS Console (US Prod)Planned Maintenance

Description

This maintenance event was posted in error and has been cancelled.


Components

VoIP Logic PaaS


Locations

New York, Tampa


Schedule

March 14, 2019 7:00PM - March 14, 2019 10:00PM EDT
March 14, 2019 11:00PM - March 15, 2019 2:00AM UTC


March 13, 2019 6:41PM EDT
March 13, 2019 10:41PM UTC
[Update]

March 13, 2019 6:41PM EDT
March 13, 2019 10:41PM UTC
[Update]