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All Systems Operational

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0

Active Incidents

0

Active Maintenances

22

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

Dedicated

Operational

Beta Environment

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

North America

Operational

Stage

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Team-One

North America

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

June 1, 2020 10:00AM - 4:00PM EDT
June 1, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.7 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14705

Schedule

June 2, 2020 10:00AM - 4:00PM EDT
June 2, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this scheduled maintenance, Cisco will implement a compute server reconfiguration within our Melbourne data center. SERVICE IMPACT: Provisioning requests for BroadCloud for Carriers customers may be impacted at times during the maintenance. Call processing will not be affected. Webex Calling customers are not affected by this maintenance. Ref.: CLOUD-14727

Schedule

June 2, 2020 10:00AM - 4:00PM EDT
June 2, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.7 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14706

Schedule

June 2, 2020 10:00PM - 11:59PM EDT
June 3, 2020 2:00AM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Park and Call Pickup features for Cisco MPP endpoints: - Enabling the Call Park Monitor parameter - Enabling the Call Pickup Audio Notification parameter Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+Call+Park+-+Call+Pickup.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050969 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14602

Schedule

June 2, 2020 10:00PM - 11:59PM EDT
June 3, 2020 2:00AM - 3:59AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will deploy firmware patch release 11.3.1 MES5 for 6800, 7800, and 8800 Series Multiplatform Firmware Phones. This patch release resolves an issue with the Activation Code onboarding process when the date and time on MPP devices are not up-to-date. Additional information about this activity is available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/webex-calling-help-announcements/ BroadCloud for Carriers customers: https://xchange.broadsoft.com/node/1051118 https://supportcenter.broadsoft.com/ SERVICE IMPACT: There will be no impact during the maintenance window. Ref: CLOUD-14815

Schedule

June 3, 2020 5:00PM - 7:00PM EDT
June 3, 2020 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will deploy firmware patch release 11.3.1 MES5 for 6800, 7800, and 8800 Series Multiplatform Firmware Phones. This patch release resolves an issue with the Activation Code onboarding process when the date and time on MPP devices are not up-to-date. Additional information about this activity is available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/webex-calling-help-announcements/ BroadCloud for Carriers customers: https://xchange.broadsoft.com/node/1051118 https://supportcenter.broadsoft.com/ SERVICE IMPACT: There will be no impact during the maintenance window. Ref: CLOUD-14817

Schedule

June 3, 2020 5:00PM - 7:00PM EDT
June 3, 2020 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Park and Call Pickup features for Cisco MPP endpoints: - Enabling the Call Park Monitor parameter - Enabling the Call Pickup Audio Notification parameter Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+Call+Park+-+Call+Pickup.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050969 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14604

Schedule

June 3, 2020 10:00PM - June 4, 2020 4:00AM EDT
June 4, 2020 2:00AM - June 4, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.7 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14707

Schedule

June 4, 2020 9:00AM - 11:00AM EDT
June 4, 2020 1:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will deploy firmware patch release 11.3.1 MES5 for 6800, 7800, and 8800 Series Multiplatform Firmware Phones. This patch release resolves an issue with the Activation Code onboarding process when the date and time on MPP devices are not up-to-date. Additional information about this activity is available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/webex-calling-help-announcements/ BroadCloud for Carriers customers: https://xchange.broadsoft.com/node/1051118 https://supportcenter.broadsoft.com/ SERVICE IMPACT: There will be no impact during the maintenance window. Ref: CLOUD-14818

Schedule

June 4, 2020 9:00AM - 11:00AM EDT
June 4, 2020 1:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Park and Call Pickup features for Cisco MPP endpoints: - Enabling the Call Park Monitor parameter - Enabling the Call Pickup Audio Notification parameter Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+Call+Park+-+Call+Pickup.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050969 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14605

Schedule

June 4, 2020 10:00AM - 4:00PM EDT
June 4, 2020 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this scheduled maintenance, Cisco will implement a compute server reconfiguration within our Sydney data center. SERVICE IMPACT: Provisioning requests for BroadCloud for Carriers customers may be impacted at times during the maintenance. Call processing will not be affected. Webex Calling customers are not affected by this maintenance. Ref.: CLOUD-14729

Schedule

June 4, 2020 10:00AM - 11:59AM EDT
June 4, 2020 2:00PM - 3:59PM UTC

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Sydney data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14756

Schedule

June 4, 2020 10:00AM - 11:59AM EDT
June 4, 2020 2:00PM - 3:59PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Park and Call Pickup features for Cisco MPP endpoints: - Enabling the Call Park Monitor parameter - Enabling the Call Pickup Audio Notification parameter Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+Call+Park+-+Call+Pickup.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050969 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14606

Schedule

June 4, 2020 3:00PM - 6:00PM EDT
June 4, 2020 7:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Frankfurt data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14758

Schedule

June 8, 2020 3:00AM - 3:15AM EDT
June 8, 2020 7:00AM - 7:15AM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco has replaced two non-functional PSTN access numbers for MyRoom with new numbers. This maintenance will remove the non-functional numbers from MyRoom. Non-functional: +442035149649 (UK), +4922182829638 (Germany) Replaced with: +441293307370 (UK), +4922136719714 (Germany). SERVICE IMPACT: New numbers will be shown in the MyRoom session for PSTN access. Please note that they are already present in the alternate dialin section. Ref.: CLOUD-14862

Schedule

June 8, 2020 3:30AM - 4:00AM EDT
June 8, 2020 7:30AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed to update the security rules for apps.vz.bizcommservices.com on our edge devices as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-14864

Schedule

June 9, 2020 10:00PM - June 10, 2020 1:00AM EDT
June 10, 2020 2:00AM - June 10, 2020 5:00AM UTC

Components

BroadCloud/Webex Calling

Locations

North America, Dedicated

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Forward and Call Center features for the following devices: - Cisco MPP 6800, 7800, 8800 Series IP Phones - Cisco DECT DBS-210 Base Station (CFWD Enhancement only) - Polycom VVX Series IP Phones - Yealink T4x and T5x Series IP Phones Configuration changes to be implemented are: - Call Forward: Enable "Support Identity in UPDATE and ReINVITE" - Call Center: Enable "Support Call Center MIME Type" Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+SIP+IDENTITY+-+CC+MIME.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050968 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14631

Schedule

June 10, 2020 6:00PM - 9:00PM EDT
June 10, 2020 10:00PM - 1:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Forward and Call Center features for the following devices: - Cisco MPP 6800, 7800, 8800 Series IP Phones - Cisco DECT DBS-210 Base Station (CFWD Enhancement only) - Polycom VVX Series IP Phones - Yealink T4x and T5x Series IP Phones Configuration changes to be implemented are: - Call Forward: Enable "Support Identity in UPDATE and ReINVITE" - Call Center: Enable "Support Call Center MIME Type" Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+SIP+IDENTITY+-+CC+MIME.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050968 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14633

Schedule

June 11, 2020 10:00AM - 1:00PM EDT
June 11, 2020 2:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Forward and Call Center features for the following devices: - Cisco MPP 6800, 7800, 8800 Series IP Phones - Cisco DECT DBS-210 Base Station (CFWD Enhancement only) - Polycom VVX Series IP Phones - Yealink T4x and T5x Series IP Phones Configuration changes to be implemented are: - Call Forward: Enable "Support Identity in UPDATE and ReINVITE" - Call Center: Enable "Support Call Center MIME Type" Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+SIP+IDENTITY+-+CC+MIME.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050968 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14634

Schedule

June 11, 2020 11:00AM - 2:00PM EDT
June 11, 2020 3:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance to enable additional feature functionality related to Call Forward and Call Center features for the following devices: - Cisco MPP 6800, 7800, 8800 Series IP Phones - Cisco DECT DBS-210 Base Station (CFWD Enhancement only) - Polycom VVX Series IP Phones - Yealink T4x and T5x Series IP Phones Configuration changes to be implemented are: - Call Forward: Enable "Support Identity in UPDATE and ReINVITE" - Call Center: Enable "Support Call Center MIME Type" Additional details regarding this change are available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/ https://smartlynk-cisco-assets.s3.amazonaws.com/pdfs/WxC+CPE+Announcement+-+SIP+IDENTITY+-+CC+MIME.pdf BroadCloud for Carriers customers: https://supportcenter.broadsoft.com https://xchange.broadsoft.com/node/1050968 SERVICE IMPACT: There will be no impact to service during the maintenance window. Ref.: CLOUD-14635

Schedule

June 11, 2020 11:00AM - 1:00PM EDT
June 11, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Melbourne data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14746

Schedule

June 11, 2020 4:00PM - 7:00PM EDT
June 11, 2020 8:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling, UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our London data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14759

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed to update the security rules for apps.xo.bizcommservices.com on our edge devices as part of our established procedures to insure the security of the service. SERVICE IMPACT: No impact is expected. Ref.: CLOUD-14768


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

June 1, 2020 3:30AM - June 1, 2020 4:00AM EDT
June 1, 2020 7:30AM - June 1, 2020 8:00AM UTC



June 1, 2020 3:30AM EDT
June 1, 2020 7:30AM UTC
[Update] Scheduled maintenance is starting.

June 1, 2020 4:00AM EDT
June 1, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: A previous notification contained an incorrect release version. This notice refers to the correct version. We apologize for any confusion. MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.87 maintenance release to applicable components within the VZMM environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14704


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

May 29, 2020 10:00PM - May 30, 2020 4:00AM EDT
May 30, 2020 2:00AM - May 30, 2020 8:00AM UTC



May 29, 2020 10:00PM EDT
May 30, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

May 30, 2020 4:00AM EDT
May 30, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on core routers within our Melbourne data center. SERVICE IMPACT: None expected Ref.: CLOUD-14804


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 29, 2020 8:00AM - May 29, 2020 11:00AM EDT
May 29, 2020 12:00PM - May 29, 2020 3:00PM UTC



May 29, 2020 8:00AM EDT
May 29, 2020 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 29, 2020 11:00AM EDT
May 29, 2020 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: A previous notification contained an incorrect release version. This notice refers to the correct version. We apologize for any confusion. MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.87 maintenance release to applicable components within the XO environment. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14703


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

May 28, 2020 10:00PM - May 29, 2020 4:00AM EDT
May 29, 2020 2:00AM - May 29, 2020 8:00AM UTC



May 28, 2020 10:00PM EDT
May 29, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

May 29, 2020 4:00AM EDT
May 29, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on core routers within our London data center. SERVICE IMPACT: None expected Ref.: CLOUD-14912


Components

BroadCloud/Webex Calling, UC-One SaaS


Locations

Europe


Schedule

May 28, 2020 4:00PM - May 28, 2020 5:00PM EDT
May 28, 2020 8:00PM - May 28, 2020 9:00PM UTC



May 28, 2020 4:00PM EDT
May 28, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 28, 2020 5:00PM EDT
May 28, 2020 9:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14693


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 29, 2020 5:00AM - May 29, 2020 7:00AM EDT
May 29, 2020 9:00AM - May 29, 2020 11:00AM UTC



May 28, 2020 2:33PM EDT
May 28, 2020 6:33PM UTC
[Update] This maintenance event, originally scheduled for May 29 at 5:00 AM ET / 09:00 UTC, has been cancelled.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform a demand maintenance within which routing changes will be made to the internet service feeding our Tokyo data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14743


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 28, 2020 10:00AM - May 28, 2020 11:59AM EDT
May 28, 2020 2:00PM - May 28, 2020 3:59PM UTC



May 28, 2020 10:00AM EDT
May 28, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 28, 2020 11:59AM EDT
May 28, 2020 3:59PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Melbourne data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14746


Components

BroadCloud/Webex Calling, UC-One SaaS


Locations

Australia


Schedule

May 28, 2020 12:00PM - May 28, 2020 2:00PM EDT
May 28, 2020 4:00PM - May 28, 2020 6:00PM UTC



May 28, 2020 9:58AM EDT
May 28, 2020 1:58PM UTC
[Update] This maintenance event originally scheduled for May 28 at 12:00 PM ET / 16:00 UTC has been rescheduled for June 11 at 11:00 AM ET / 15:00 UTC. A separate notice will be issued shortly.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will apply the BroadCloud V22.8.7 maintenance release to applicable components within the platform. Release notes will be available for review at: https://xchange.broadsoft.com/node/1045396 https://help.webex.com/en-us/nfyffgc/Release-Notes-for-Cisco-BroadCloud-Calling-and-Cisco-Webex-Calling SERVICE IMPACT: All Service Provider Portals and provisioning interfaces (Service Provider Portal, MyPhone, MyPhoneNext, MySite, Rialto Enterprise Portal, Calling Admin Portal, Calling User Portal, and Rest API) will be unavailable during this maintenance. Control Hub administrators will not be able to administer Webex Calling locations and users during this maintenance. Call processing should be unaffected. Ref.: CLOUD-14702


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 27, 2020 4:00PM - May 27, 2020 10:00PM EDT
May 27, 2020 8:00PM - May 28, 2020 2:00AM UTC



May 27, 2020 4:00PM EDT
May 27, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 10:00PM EDT
May 28, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: Cisco will perform firmware updates on redundant network elements within our London data center. SERVICE IMPACT: No impact is expected . Ref.: CLOUD-14428


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 27, 2020 5:00PM - May 27, 2020 9:00PM EDT
May 27, 2020 9:00PM - May 28, 2020 1:00AM UTC



May 27, 2020 5:00PM EDT
May 27, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 9:00PM EDT
May 28, 2020 1:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network/Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on a standby access SBC node in the Chicago data center in order to correct a hardware issue. SERVICE IMPACT: There will be periods during the maintenance where there is a loss of redundancy, but no impact to service is expected. Ref.: CLOUD-14831, CLOUD-14841


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America, Sandbox - North America


Schedule

May 27, 2020 1:00PM - May 27, 2020 6:00PM EDT
May 27, 2020 5:00PM - May 27, 2020 10:00PM UTC



May 27, 2020 1:00PM EDT
May 27, 2020 5:00PM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 6:00PM EDT
May 27, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: A previous notification was sent with an incorrect date and time which has been corrected. MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS STAGING environment to release the UC-One SaaS desktop 3.9.11 client to the recommended channel. The 3.9.11 client contains only bug fixes. There are no new features. Release notes can found on Xchange: https://xchange.broadsoft.com/node/1051116 SERVICE IMPACT: There will be no impact to services during the maintenance. USER EXPERIENCE: End users running client versions older than 3.9.11.31 (Windows) or 3.9.11.18 (MacOS) will begin to see notifications to upgrade their clients. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. Ref.: CLOUD-14880


Components

UC-One SaaS


Locations

Stage


Schedule

May 27, 2020 11:15AM - May 27, 2020 11:45AM EDT
May 27, 2020 3:15PM - May 27, 2020 3:45PM UTC



May 27, 2020 11:15AM EDT
May 27, 2020 3:15PM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 11:45AM EDT
May 27, 2020 3:45PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform maintenance on core routers within our Sydney data center. SERVICE IMPACT: None expected Ref.: CLOUD-14803


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 27, 2020 8:00AM - May 27, 2020 11:00AM EDT
May 27, 2020 12:00PM - May 27, 2020 3:00PM UTC



May 27, 2020 8:00AM EDT
May 27, 2020 12:00PM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 11:00AM EDT
May 27, 2020 3:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is updating the access SBC's serving our Webex Calling customers utilizing room systems to the latest software version. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14683


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 27, 2020 5:00AM - May 27, 2020 7:00AM EDT
May 27, 2020 9:00AM - May 27, 2020 11:00AM UTC



May 27, 2020 5:00AM EDT
May 27, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 7:00AM EDT
May 27, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform a scheduled maintenance within which routing changes will be made to the internet service feeding our Dallas data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14751


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

North America, Dedicated, Beta Environment, Sandbox - North America


Schedule

May 26, 2020 10:00PM - May 27, 2020 2:00AM EDT
May 27, 2020 2:00AM - May 27, 2020 6:00AM UTC



May 26, 2020 10:00PM EDT
May 27, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 2:00AM EDT
May 27, 2020 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will perform a Demand maintenance within which routing changes will be made to the internet service feeding our Chicago data center. SERVICE IMPACT: No impact is expected Ref.: CLOUD-14584 (updated)


Components

BroadCloud/Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS


Locations

North America, Dedicated, Beta Environment, Sandbox - North America


Schedule

May 26, 2020 10:00PM - May 27, 2020 2:00AM EDT
May 27, 2020 2:00AM - May 27, 2020 6:00AM UTC



May 26, 2020 10:00PM EDT
May 27, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

May 27, 2020 2:00AM EDT
May 27, 2020 6:00AM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: This notice is for Webex Calling VAR and SP customers only. BroadCloud for Carriers customers are not affected by this update. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this scheduled maintenance event Cisco will update the default outbound proxy for user endpoints to utilize recently activated SBC resources for access to the Webex Calling platform. This action will include soft clients, MPP phones, and ATA devices. SERVICE IMPACT: No impact is expected, as long as customers have correctly configured their firewalls to allow traffic to all Webex Calling required IP addresses and ports. The currently required configuration can be referenced at the following link: https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling Ref.: CLOUD-14664


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 26, 2020 6:00PM - May 26, 2020 10:00PM EDT
May 26, 2020 10:00PM - May 27, 2020 2:00AM UTC



May 26, 2020 6:00PM EDT
May 26, 2020 10:00PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 10:00PM EDT
May 27, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Australia




May 26, 2020 7:45PM EDT
May 26, 2020 11:45PM UTC
[Investigating] BroadCloud/Webex Calling APAC: Please be advised that our alerting systems have made us aware of a critical issue with the call processing service at this time. Some users may experience issues with device registration. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 30 minutes.

May 26, 2020 8:15PM EDT
May 27, 2020 12:15AM UTC
[Identified] BroadCloud/Webex Calling APAC: Please be advised that we have identified the source of the issue with device registration. Engineers are currently applying corrective steps to restore service. The next update will be within 30 minutes.

May 26, 2020 8:43PM EDT
May 27, 2020 12:43AM UTC
[Resolved] BroadCloud/Webex Calling APAC: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Australia




May 26, 2020 5:30PM EDT
May 26, 2020 9:30PM UTC
[Identified] BroadCloud/Webex Calling APAC: Please be advised that our alerting systems have made us aware of a critical issue with the call processing service at this time. Some users may experience issues with device registration. Our Engineering team has applied corrective steps to stabilise access. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 30 minutes.

May 26, 2020 5:56PM EDT
May 26, 2020 9:56PM UTC
[Resolved] BroadCloud/Webex Calling APAC: Please be advised that our systems are now operating normally. If you should encounter any further issues please contact our support organization. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Description

MAINTENANCE NOTIFICATION: Client Release MAINTENANCE TYPE: Demand DESCRIPTION: A demand maintenance will be performed on the UC-One SaaS STAGING environment to release the UC-One SaaS desktop 3.9.11 client to the recommended channel. The 3.9.11 client contains only bug fixes. There are no new features. Release notes can found on Xchange: https://xchange.broadsoft.com/node/1051116 SERVICE IMPACT: There will be no impact to services during the maintenance. USER EXPERIENCE: End users running client versions older than 3.9.11.31 (Windows) or 3.9.11.18 (MacOS) will begin to see notifications to upgrade their clients. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. Ref.: CLOUD-14880


Components

UC-One SaaS


Locations

Stage


Schedule

May 26, 2020 3:19PM - May 26, 2020 3:19PM EDT
May 26, 2020 7:19PM - May 26, 2020 7:19PM UTC



May 26, 2020 3:23PM EDT
May 26, 2020 7:23PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 3:23PM EDT
May 26, 2020 7:23PM UTC
[Update] Revised

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is updating the access SBC's serving our Webex Calling customers utilizing room systems to the latest software version. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14685


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 26, 2020 1:00PM - May 26, 2020 3:00PM EDT
May 26, 2020 5:00PM - May 26, 2020 7:00PM UTC



May 26, 2020 1:00PM EDT
May 26, 2020 5:00PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 3:00PM EDT
May 26, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

NOTE: This notice is for Webex Calling VAR and SP customers only. BroadCloud for Carriers customers are not affected by this update. MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: During this scheduled maintenance event Cisco will update the default outbound proxy for user endpoints to utilize recently activated SBC resources for access to the Webex Calling platform. This action will include soft clients, MPP phones, and ATA devices. SERVICE IMPACT: No impact is expected, as long as customers have correctly configured their firewalls to allow traffic to all Webex Calling required IP addresses and ports. The currently required configuration can be referenced at the following link: https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling Ref.: CLOUD-14694


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 26, 2020 10:00AM - May 26, 2020 2:00PM EDT
May 26, 2020 2:00PM - May 26, 2020 6:00PM UTC



May 26, 2020 10:00AM EDT
May 26, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 2:00PM EDT
May 26, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network/Call Processing MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will perform maintenance in our Melbourne data center requiring a controlled reboot of our access SBC cluster. Members of the cluster will be restarted sequentially to maintain service. SERVICE IMPACT: Active calls and devices registered over UDP will be unaffected. Devices registered over TCP/TLS may experience a brief disruption as the service is failed over between cluster members. Ref.: CLOUD-14869


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 26, 2020 11:45AM - May 26, 2020 12:45PM EDT
May 26, 2020 3:45PM - May 26, 2020 4:45PM UTC



May 26, 2020 11:45AM EDT
May 26, 2020 3:45PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 12:45PM EDT
May 26, 2020 4:45PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network/Call Processing MAINTENANCE TYPE: Emergency DESCRIPTION: Cisco will perform maintenance in our Dallas data center requiring a controlled reboot of our access SBC cluster. Members of the cluster will be restarted sequentially to maintain service. SERVICE IMPACT: Active calls and devices registered over UDP will be unaffected. Devices registered over TCP/TLS may experience a brief disruption as the service is failed over between cluster members. Ref.: CLOUD-14870


Components

BroadCloud/Webex Calling, UC-One SaaS


Locations

North America, Dedicated, Canada


Schedule

May 26, 2020 11:45AM - May 26, 2020 12:30PM EDT
May 26, 2020 3:45PM - May 26, 2020 4:30PM UTC



May 26, 2020 11:45AM EDT
May 26, 2020 3:45PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 12:30PM EDT
May 26, 2020 4:30PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Endpoint firmware MAINTENANCE TYPE: Demand DESCRIPTION: Cisco will deploy firmware patch release 11.3.1 MES5 for 6800, 7800, and 8800 Series Multiplatform Firmware Phones. This patch release resolves an issue with the Activation Code onboarding process when the date and time on MPP devices are not up-to-date. Additional information about this activity is available at the following locations: Webex Calling customers: https://callinghelp.cisco.com/webex-calling-help-announcements/ BroadCloud for Carriers customers: https://xchange.broadsoft.com/node/1051118 https://supportcenter.broadsoft.com/ SERVICE IMPACT: There will be no impact during the maintenance window. Ref: CLOUD-14819


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 26, 2020 12:15PM - May 26, 2020 12:15PM EDT
May 26, 2020 4:15PM - May 26, 2020 4:15PM UTC



May 26, 2020 12:17PM EDT
May 26, 2020 4:17PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 12:17PM EDT
May 26, 2020 4:17PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14687


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

May 26, 2020 10:00AM - May 26, 2020 11:59AM EDT
May 26, 2020 2:00PM - May 26, 2020 3:59PM UTC



May 26, 2020 10:00AM EDT
May 26, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 11:59AM EDT
May 26, 2020 3:59PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco is updating the access SBC's serving our Webex Calling customers utilizing room systems to the latest software version. BroadCloud for Carriers customers are not affected by this maintenance. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14689


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

May 26, 2020 5:00AM - May 26, 2020 7:00AM EDT
May 26, 2020 9:00AM - May 26, 2020 11:00AM UTC



May 26, 2020 5:00AM EDT
May 26, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

May 26, 2020 7:00AM EDT
May 26, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network / Call Processing MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which Cisco will perform a software update to SBC's which serve Cisco Webex Calling SP and VAR customers. SERVICE IMPACT: No effect on call processing is expected due to the high availability configuration of the network. Traffic will be moved to the secondary SBC whilst the primary is updated and then moved back to update the secondary. Ref.: CLOUD-14684


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

May 25, 2020 1:00PM - May 25, 2020 3:00PM EDT
May 25, 2020 5:00PM - May 25, 2020 7:00PM UTC



May 25, 2020 1:00PM EDT
May 25, 2020 5:00PM UTC
[Update] Scheduled maintenance is starting.

May 25, 2020 3:00PM EDT
May 25, 2020 7:00PM UTC
[Update] Scheduled maintenance is complete.