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Planned Maintenance In Progress

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Active Incidents

1

Active Maintenances

8

Upcoming Maintenances

Demand Maintenance - VL PaaS - System 1, cloudbroadtouch.com SSL Cert updatePlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Maintenance is to be performed within which BroadSoft will be updating a SSL Certificate on the XSP servers. SERVICE IMPACT: App logins will need to be re-established CLOUD-5771

Components

VoIP Logic PaaS

Locations

New York


December 9, 2018 11:59PM EST
December 10, 2018 4:59AM UTC
[Update] Scheduled maintenance is starting.

Cisco BroadCloud

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Planned Maintenance

Tampa

Operational

Scheduled Maintenance

Demand Maintenance - Restore Internet Primary connectionPlanned Maintenance

Schedule

November 22, 2018 12:00AM - 12:30AM EST
November 22, 2018 5:00AM - 5:30AM UTC

Components

Cisco BroadCloud

Locations

Japan

Description

MAINTENANCE NOTIFICATION: (Network) MAINTENANCE TYPE: (Demand) DESCRIPTION: A (Demand) Maintenance is to be performed within Cisco BroadSoft to Our primary Internet service in Japan, the Vedor have fixed the issue and this maintenance is to bring the Primary Service back online, which will cause a routing change for all external traffic in and out of the platform. SERVICE IMPACT: Call processing is not affected or Service Provider Portals, Myphone, Mysite will be not be affected Ref.: CLOUD-5581
Demand Maintenance - Update PaaS CDR FilterPlanned Maintenance

Schedule

December 12, 2018 11:00AM - 12:00PM EST
December 12, 2018 4:00PM - 5:00PM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will update PaaS CDR filtering software to replace each instance of a private IP address in CDR data with a literal 'x.x.x.x'. SERVICE IMPACT: No interruption of CDR data production or availability is expected during this maintenance. Ref.: CLOUD-5795
Demand Maintenance - Update PaaS Sandbox CDR FilterPlanned Maintenance

Schedule

December 12, 2018 11:00AM - 12:00PM EST
December 12, 2018 4:00PM - 5:00PM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will update PaaS CDR filtering software to replace each instance of a private IP address in CDR data with a literal 'x.x.x.x'. SERVICE IMPACT: No interruption of CDR data production or availability is expected during this maintenance. Ref.: CLOUD-5794
定期メンテナンス - シスコ ブロードクラウド/Scheduled Maintenance - Cisco BroadCloud - JapanPlanned Maintenance

Schedule

December 14, 2018 4:30AM - 6:30AM EST
December 14, 2018 9:30AM - 11:30AM UTC

Components

Cisco BroadCloud

Locations

Japan

Description

作業時間: 2018年12月14日 18:30 - 2018年12月14日 20:30 日本標準時 メンテナンス通知: デバイスマネージメント メンテナンス種類： 定期メンテナンス 説明: セキュリティ向上のため、IP電話機 Polycom VVXシリーズのファームウエアアップデート作業を実施します。メンテナンス終了後、電話機を再起動することにより最新のファームウェアが適用されます。 サービスへの影響： 通話処理、その他サービスへの影響はありません。 メンテナンス中に電話機の再起動が行われると、電話機のアップデートが実施され、起動に時間がかかる可能性があります。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Device Management MAINTENANCE TYPE: Scheduled DESCRIPTION: Firmware of Polycom VVX series will be updated for security reasons. After the maintenance is completed, It's updated to the latest firmware by restarting the phone. SERVICE IMPACT: No service impact is expected. However the phone firmware might be updated if it's restarted during the maintenance. Ref.: CLOUD-5646
一時メンテナンス - シスコ ブロードクラウド/Demand Maintenance - Cisco BroadCloud - JapanPlanned Maintenance

Schedule

December 18, 2018 5:00AM - 9:00AM EST
December 18, 2018 10:00AM - 2:00PM UTC

Components

Cisco BroadCloud

Locations

Japan

Description

作業時間: 2018年12月18日 19:00 - 2018年12月18日 23:00 日本標準時 メンテナンス通知: ネットワークコンポーネント メンテナンス種類: 一時メンテナンス 説明: セキュリティ向上のため、ネットワークコンポーネントの設定変更作業を行います。 サービスへの影響: 通話処理等、サービス影響はございません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Network component MAINTENANCE TYPE: Demand DESCRIPTION: Updating network component configurations for security reasons. SERVICE IMPACT: No service impact is expected. Ref.: CLOUD-5722
POSTPONED TO 11/1/2019 - Scheduled Maintenance EMEAR - Internet Router Upgrade - LondonPlanned Maintenance

Schedule

January 11, 2019 9:00PM - January 12, 2019 1:00AM EST
January 12, 2019 2:00AM - January 12, 2019 6:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

DESCRIPTION: A Scheduled Maintenance that was scheduled to be performed on 30th November 2018 has been postponed to 11th January 2019 within which BroadSoft is performing an upgrade of our internet routers in our London datacentre. Service will be at risk due to lack of redundancy during the work window and there may be a very brief interruption to service for Service Providers with Direct Connections to BroadCloud as traffic moves across to our Frankfurt Datacentre. SERVICE IMPACT: Service Provider Portals, Myphone, Mysite and REP will be unaffected. However, for some French, and 1 UK Service Provider that have Direct Connections to BroadCloud in our London Datacentre, some end users may briefly experience a dropped call or registration and/or post dial dial delay as traffic moves from our London to our Frankfurt datacentre. If end users experience any of these symptoms we request they re-try their call. Service Providers affected by these works will be contacted by TAC directly within 48 hours of this notice being issued. If you need further details, please contact TAC quoting the reference number below. Ref.: CLOUD-5368
Scheduled Maintenance - BroadCloud Melbourne Router Upgrade (Rescheduled from 11/30/2018)Planned Maintenance

Schedule

January 18, 2019 8:00AM - 12:00PM EST
January 18, 2019 1:00PM - 5:00PM UTC

Components

Cisco BroadCloud

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our Internet routers in Melbourne on January 19, 2019 at 01:00 AM Melbourne Australia time. Each device will be upgraded individually to maintain traffic redundancy. Most of our VPN NNI's are single circuits so we do expect traffic to shift away from Melbourne to Sydney during this work. SERVICE IMPACT: During this maintenance, we expect there to be some service interruption. Ref.: CLOUD-5421
Scheduled Maintenance - BroadCloud Sydney Router Upgrade (Rescheduled from 12/7/2018)Planned Maintenance

Schedule

January 25, 2019 8:00AM - 12:00PM EST
January 25, 2019 1:00PM - 5:00PM UTC

Components

Cisco BroadCloud

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our Internet routers in Sydney on January 26, 2019 at 01:00 AM Sydney Australia time. Each device will be upgraded individually to maintain traffic redundancy. Most of our VPN NNI's are single circuits so we do expect traffic to shift away from Sydney to Melbourne during this work. SERVICE IMPACT: During this maintenance, we expect there to be some service interruption. Ref.: CLOUD-5422

History (Last 7 days)

Scheduled Maintenance - BroadCloud Polycom Firmware upgradesPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Polycom Firmware MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be upgrading firmware on phones during the next 2 months. This is only a notification record that Polycom VVX phones will be upgraded to 5.5.2 and Polycom Soundpoint phones will be upgraded to 4.0.13. There is nothing required from customers during the firmware upgrade. SERVICE IMPACT: Phones must be reboot for new firmware to load, however this will be done after hours to minimize any impact to end users. This will not affect any person that is on an active call.


Components

Cisco BroadCloud


Locations

North America


Schedule

December 7, 2018 7:00PM - December 7, 2018 9:00PM EST
December 8, 2018 12:00AM - December 8, 2018 2:00AM UTC


December 7, 2018 7:16PM EST
December 8, 2018 12:16AM UTC
[Update] Scheduled maintenance is starting.

December 7, 2018 9:00PM EST
December 8, 2018 2:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Release 22.5.2 Maintenance PatchPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to apply Rialto Software Upgrade to the 22.5.2 patch set RELEASE NOTES: https://xchange.broadsoft.com/node/1034152 SERVICE IMPACT: Call processing is not affected however Service Provider Portals, Myphone, Mysite will be unavailable Ref.: CLOUD-5528


Components

Cisco BroadCloud


Locations

North America


Schedule

December 6, 2018 9:00PM - December 7, 2018 3:00AM EST
December 7, 2018 2:00AM - December 7, 2018 8:00AM UTC


December 6, 2018 9:00PM EST
December 7, 2018 2:00AM UTC
[Update] Scheduled maintenance is starting.

December 7, 2018 3:00AM EST
December 7, 2018 8:00AM UTC
[Update] Scheduled maintenance is complete.
Call Quality Issues - AustrailiaDegraded Performance

Incident Status

Degraded Performance


Components

Cisco BroadCloud


Locations

Australia



December 6, 2018 10:00PM EST
December 7, 2018 3:00AM UTC
[Investigating] Cisco BroadCloud - Australia: Please be aware that our alerting systems have made us aware of a critical issue with the call processing service at this time. Some users are experiencing issues with poor call quality. Further information will follow within the next 30 minutes.

December 6, 2018 10:38PM EST
December 7, 2018 3:38AM UTC
[Investigating] Cisco BroadCloud - Australia: We continue to investigate issues with poor call quality being experienced by some users. We have confirmed that the issues are not impacting all users or all calls on the platform. Further information will follow within the next 30 minutes.

December 6, 2018 11:16PM EST
December 7, 2018 4:16AM UTC
[Resolved] Cisco BroadCloud - Australia: Please be advised that our monitoring systems are indicating that call quality levels have returned to normal. One of our PSTN providers has confirmed that they have identified and resolved an issue that would have contributed to call quality issues. We apologize for the disruption caused. If you should encounter any further issues please contact our support organization.
Team-One RDS to support AT&T Project Dec 2018 updatesPlanned Maintenance

Description

Team-One RDS to support AT&T Project Dec 2018 updates


Components

BroadSoft Team-One


Locations

North America


Schedule

December 5, 2018 9:32PM - December 5, 2018 10:00PM EST
December 6, 2018 2:32AM - December 6, 2018 3:00AM UTC


December 5, 2018 9:35PM EST
December 6, 2018 2:35AM UTC
[Update] start maintenance

December 5, 2018 9:54PM EST
December 6, 2018 2:54AM UTC
[Update] release completed; smoke tests passed. Message sent to Karthik for further resting
一時メンテナンス - シスコ ブロードクラウド/Demand Maintenance - Cisco BroadCloud - JapanPlanned Maintenance

Description

作業時間: 2018年12月05日 18:30 - 2018年12月05日 19:00 日本標準時 メンテナンス通知: エンドユーザポータル (EUP) メンテナンス種類： 一時メンテナンス 説明: エンドユーザポータルのアップデートを行います。 サービスへの影響: 通話処理等へのサービス影響はございませんが、メンテナンス中はエンドユーザポータルへのログインが制限され、ご使用いただけません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: End-user Portal (EUP) MAINTENANCE TYPE: Demand DESCRIPTION: Updating End-user portal. SERVICE IMPACT: No service impact is expected, However login to End-user portal will be restricted during the maintenance period. Ref.: CLOUD-5721


Components

Cisco BroadCloud


Locations

Japan


Schedule

December 5, 2018 4:30AM - December 5, 2018 5:00AM EST
December 5, 2018 9:30AM - December 5, 2018 10:00AM UTC


December 5, 2018 4:30AM EST
December 5, 2018 9:30AM UTC
[Update] メンテナンスを開始いたします。 Starting maintenance.

December 5, 2018 5:00AM EST
December 5, 2018 10:00AM UTC
[Update] メンテナンスは終了しました。 Maintenance completed.