Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the ME1 Access SBC cluster in the Melbourne Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18308

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

October 23, 2020 11:00AM - October 23, 2020 12:00PM EDT
October 23, 2020 3:00PM - October 23, 2020 4:00PM UTC

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-18205

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

October 22, 2020 10:00PM - October 23, 2020 4:00AM EDT
October 23, 2020 2:00AM - October 23, 2020 8:00AM UTC

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18271

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

October 22, 2020 5:00PM - October 22, 2020 9:00PM EDT
October 22, 2020 9:00PM - October 23, 2020 1:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing the second of two server replacements of the underlying equipment. . SERVICE IMPACT: During this maintenance we expect the services to failover from Primary to Secondary and then restore back to the original configuration once the work has been completed. . REF: CLOUD-18158

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

October 22, 2020 6:00PM - October 22, 2020 12:00AM EDT
October 22, 2020 10:00PM - October 22, 2020 4:00AM UTC

Description

DESCRIPTION: A demand maintenance was conducted on the UC-One SaaS STAGING environment to release the 3.9.18 desktop client to the recommended channel. The 3.9.18 client will also be released for evaluation to the alpha and beta channels in all production regions. . SERVICE IMPACT: There was no impact to service availability. . USER EXPERIENCE End users that are running client versions older than 3.9.18.89 (Windows) or 3.9.18.57 (MacOs) will begin to see notifications to upgrade the client. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release.

Components

UC-One SaaS

Locations

Stage

Schedule

October 22, 2020 1:00AM - October 22, 2020 2:30AM EDT
October 22, 2020 5:00AM - October 22, 2020 6:30AM UTC

Description

DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.16.487 for Android mobile clients to the app store. This version has been available for evaluation since Oct 7th. To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://xchange.broadsoft.com/node/1054147 Configuration guide: https://xchange.broadsoft.com/node/1054075 The GA release date is Oct 22th. PHASE GA ROLLOUT We are introducing phased rollout of the production clients on the Google app store. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. SERVICE IMPACT There will be no service impact during the maintenance. USER EXPERIENCE There is no change to user experience. Reference: CLOUD-18473

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

October 22, 2020 10:00AM - October 22, 2020 10:15AM EDT
October 22, 2020 2:00PM - October 22, 2020 2:15PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance and upgrading the image on Datacenter ASR routers. This is required as Cisco has recently released a list of vulnerabilities for IOS-XE and have suggested this image to be the recommended image unaffected by the released vulnerabilities. . SERVICE IMPACT: Customers will notice a loss of peering with the device being upgraded. There is also the risk that phone registration may fail-over to Dallas DC during the change. However, this change is being implemented in such a manner as to prevent this from taking place. . REF: CLOUD-18159

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

October 22, 2020 5:00AM - October 22, 2020 10:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 2:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TR2 Access SBC cluster in the Toronto Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18304

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

October 22, 2020 5:00AM - October 22, 2020 7:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 11:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TR2 Peering SBC cluster in the Toronto Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18305

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

October 22, 2020 5:00AM - October 22, 2020 7:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 11:00AM UTC

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18270

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

October 21, 2020 9:00AM - October 22, 2020 1:00AM EDT
October 21, 2020 1:00PM - October 22, 2020 5:00AM UTC

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-18200

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

October 21, 2020 4:00PM - October 21, 2020 10:00PM EDT
October 21, 2020 8:00PM - October 22, 2020 2:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TY6 Access SBC cluster in the Tokyo data center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18295

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

October 21, 2020 12:00PM - October 21, 2020 2:00PM EDT
October 21, 2020 4:00PM - October 21, 2020 6:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TY6 Peering SBC cluster in the Tokyo Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18296

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

October 21, 2020 12:00PM - October 21, 2020 2:00PM EDT
October 21, 2020 4:00PM - October 21, 2020 6:00PM UTC

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18269

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

October 20, 2020 11:00PM - October 21, 2020 3:00AM EDT
October 21, 2020 3:00AM - October 21, 2020 7:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing an upgrade of the ASR routers on OS1. . SERVICE IMPACT: During this maintenance, there might be a brief service disruption to the due to network routing re-convening. The site has redundant edge routers, so traffic will migrate to the backup router during the upgrade since this procedure is performed in one device at a time. . REF: CLOUD-16916

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

October 20, 2020 12:00PM - October 20, 2020 6:00PM EDT
October 20, 2020 4:00PM - October 20, 2020 10:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing the first of two server replacements of the underlying equipment. . SERVICE IMPACT: During this maintenance we expect the services to failover from Primary to Secondary and then restore back to the original configuration once the work has been completed. . REF: CLOUD-18157

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

October 20, 2020 6:00PM - October 20, 2020 12:00AM EDT
October 20, 2020 10:00PM - October 20, 2020 4:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Hardware Swaps on multiple XSP servers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are shutdown and brought back up.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

November 3, 2020 11:00PM - November 4, 2020 7:00AM EST
November 4, 2020 4:00AM - November 4, 2020 12:00PM UTC

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Software Configuration Change which entails file migrations. . SERVICE IMPACT: This activity is concentrated on Carrier customers currently hosted on AS01 in the EU. This activity should be transparent as all device types/profile files will be rebuilt during the maintenance. . REF: CLOUD-18333

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

October 19, 2020 6:00PM - October 19, 2020 10:00PM EDT
October 19, 2020 10:00PM - October 20, 2020 2:00AM UTC

Description

DESCRIPTION: A demand maintenance will be conducted in all UC One SaaS production regions to release the 3.9.16 desktop client to the recommended channel for all users. The production rollout began on October 6 and will complete for all users on October 19. The 3.9.16 client has been available on the alpha and beta channels since September 28. . The 3.9.16 client contains multiple bug fixes and the following enhancements: . SIP failover enhancement: Release notes with the full list of changes are available here: https://xchange.broadsoft.com/node/1053783 . SERVICE IMPACT There will be no major impact to service. . USER EXPERIENCE End users that are running client versions older than 3.9.16.139 (Windows) or 3.9.16.72 (MacOs) will begin to see notifications to upgrade the client. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. REF: CLOUD-18082

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

October 19, 2020 1:00AM - October 19, 2020 1:30AM EDT
October 19, 2020 5:00AM - October 19, 2020 5:30AM UTC

Description

DESCRIPTION: The Apple NPS certificate for the UC-One Apple desktop application is set to expire. Service providers running NPS using the binary (legacy) protocol will need to update this certificate prior to October 17 7:12 AM GMT. The new certificate can be downloaded from the reseller portal and has serial number 3309716860787912900. . No action is needed for service providers running NPS on the modern HTTP/2 protocol. . SERVICE IMPACT There will be no impact to UC-One SaaS services. . USER EXPERIENCE No change to user experience. . REF: CLOUD-18379

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

October 17, 2020 1:12PM - October 17, 2020 1:12PM EDT
October 17, 2020 5:12PM - October 17, 2020 5:12PM UTC