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All Systems Operational

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0

Active Incidents

0

Active Maintenances

5

Upcoming Maintenances

BroadCloud & Webex Calling

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

For the status of other Webex services, please refer to: https://status.webex.com.

Scheduled Maintenance

Schedule

March 26, 2019 10:00PM - 11:00PM EDT
March 27, 2019 2:00AM - 3:00AM UTC

Components

BroadCloud & Webex Calling

Locations

Australia, Europe, North America

Description

MAINTENANCE NOTIFICATION: PacketSmart MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will remove TLSv1 for the following PacketSmart VIPs below - 128.177.36.229 - vs_ps_apac 128.177.36.228 - vs_ps_ssa_443 128.177.36.233 - vs_ps_load_443 - no irule 128.177.36.232 - vs_ps_rusa - no irule 128.177.36.231 - vs_ps_portal - no irule 128.177.36.194 - ps_examinet_443 - examinet irule 128.177.36.167 - vs_ps_usa_test_443 128.177.36.230 - vs_ps_beta SERVICE IMPACT: PacketSmart will be unavailable during this maintenance Ref.: CLOUD-7094

Schedule

March 29, 2019 10:00PM - 1:00AM EDT
March 30, 2019 2:00AM - 5:00AM UTC

Components

BroadCloud & Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform an upgrade to access switches in our Dallas data center. During this maintenance each switch will be upgraded one at the time. SERVICE IMPACT: While there is the potential for a momentary service interruption during this maintenance, we do not expect an impact to service. Ref.: CLOUD-6734

Schedule

March 31, 2019 11:59PM - April 1, 2019 3:00AM EDT
April 1, 2019 3:59AM - April 1, 2019 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be performing a change in the Cluster 1 Application Server to modify the CLID format in SIP messaging FROM and PAI headers for outgoing network calls to be in e164 format. SERVICE IMPACT: During this process no services restart is required so we do not expect any interruption. CLOUD-6971

Schedule

April 3, 2019 10:00PM - April 4, 2019 4:00AM EDT
April 4, 2019 2:00AM - April 4, 2019 8:00AM UTC

Components

BroadCloud & Webex Calling

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Instant Message And Presence MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is upgrade the BroadWorks Unified Messaging Server. This we originally scheduled for February 14, 2019 and is now moved to April 3, 2019 SERVICE IMPACT: Call processing should be unaffected. During the upgrade, there will be a brief period where the Business Communicator Client will not be able to display Presence and exchange Instant Messages. Ref.: CLOUD-6322

Schedule

April 5, 2019 11:00PM - April 6, 2019 3:00AM EDT
April 6, 2019 3:00AM - April 6, 2019 7:00AM UTC

Components

BroadCloud & Webex Calling, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft CJP/CC-One, BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will perform a peering session border controller hardware upgrade in the Chicago Data Center. In order to to minimize service disruption, traffic will be gracefully migrated away from the Dallas data center to other redundant facilities prior to the start of maintenance. PSTN partners are expected to present calls to the platform through alternate routes. SERVICE IMPACT: None expected Ref.: CLOUD-6480

History (Last 7 days)

Incident Status

Degraded Performance


Components

BroadCloud & Webex Calling


Locations

Europe




March 25, 2019 12:02PM EDT
March 25, 2019 4:02PM UTC
[Investigating] Cisco BroadCloud Carrier EMEAR: Please be aware that are investigating an intermittent issue with accessing the Service Provider Portals at this time. Call processing is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow.

March 25, 2019 12:38PM EDT
March 25, 2019 4:38PM UTC
[Identified] Cisco BroadCloud Carrier EMEAR: We have identified the source of the issue to a network element and are applying corrective steps to restore service. Please accept our apologies for the inconvenience caused.

March 25, 2019 12:58PM EDT
March 25, 2019 4:58PM UTC
[Resolved] Cisco BroadCloud Carrier EMEAR: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.

Incident Status

Operational


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America, Sandbox - North America




March 21, 2019 11:45AM EDT
March 21, 2019 3:45PM UTC
[Investigating] An issue has been discovered with CommPilot branding impacting the BroadCloud PaaS platform.  The issue results in branding modification at the reseller level to overwrite branding components (i.e. Logo or Color Schemes) of other resellers.  We have currently implemented a change to revert the custom branding to the BroadSoft default. Engineering is investigating, update will follow when issue is resolved.

March 25, 2019 10:14AM EDT
March 25, 2019 2:14PM UTC
[Resolved] CommPilot branding on the BroadCloud PaaS platform. The source of the issue has been identified. When engineering has completed a fix a maintenance notification will be sent out when applied to the platform.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: Cancelling the maintenance to update UC-SaaS to the latest 3.7.2 Mac and Windows desktop clients for the UC SaaS platform will be released as recommended upgrades to Production users. This release includes the Webex Meetings cross launch feature as well as numerous other bug fixes. SERVICE IMPACT: UCOne SaaS desktop users will be prompted to upgrade their clients. Ref.: CLOUD-6777


Components

UC-One SaaS


Locations

Europe, North America


Schedule

March 22, 2019 3:00PM - March 22, 2019 4:00PM EDT
March 22, 2019 7:00PM - March 22, 2019 8:00PM UTC



March 22, 2019 3:00PM EDT
March 22, 2019 7:00PM UTC
[Update] Scheduled maintenance is starting.

March 22, 2019 4:00PM EDT
March 22, 2019 8:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadCloud will be upgraded to Release 22.6.2. This patch set fixes critical defects which may cause certain orders to become stuck at various stages of the order processing flow. SERVICE IMPACT: Call processing in not affected. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, REP, and Rest API) will be unavailable during this time. Ref.: CLOUD-7059


Components

BroadCloud & Webex Calling


Locations

Australia


Schedule

March 22, 2019 10:00AM - March 22, 2019 12:00PM EDT
March 22, 2019 2:00PM - March 22, 2019 4:00PM UTC



March 22, 2019 10:00AM EDT
March 22, 2019 2:00PM UTC
[Update] Scheduled maintenance is starting.

March 22, 2019 12:00PM EDT
March 22, 2019 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadCloud will be upgraded to Release 22.6.2. This patch set fixes critical defects which may cause certain orders to become stuck at various stages of the order processing flow. SERVICE IMPACT: Call processing in not affected. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, REP, and Rest API) will be unavailable during this time. Ref.: CLOUD-7058


Components

BroadCloud & Webex Calling


Locations

North America


Schedule

March 21, 2019 10:00PM - March 22, 2019 12:00AM EDT
March 22, 2019 2:00AM - March 22, 2019 4:00AM UTC



March 21, 2019 10:00PM EDT
March 22, 2019 2:00AM UTC
[Update] Scheduled maintenance is starting.

March 22, 2019 12:00AM EDT
March 22, 2019 4:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

BroadCloud & Webex Calling, BroadSoft CJP/CC-One, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality, VoIP Logic PaaS


Locations

Australia, Europe, Japan, North America, Sandbox - North America, New York, Tampa




March 21, 2019 11:38AM EDT
March 21, 2019 3:38PM UTC
[Investigating] An issue has been discovered with CommPilot branding impacting the BroadCloud PaaS platform.  The issue results in branding modification at the reseller level to overwrite branding components (i.e. Logo or Color Schemes) of other resellers.  We have currently implemented a change to revert the custom branding to the BroadSoft default. Engineering is investigating, update will follow when issue is resolved.

March 21, 2019 11:41AM EDT
March 21, 2019 3:41PM UTC
[Resolved] Apologize, message was erroneously sent to All Clients and Platforms please disregard.

Description

MAINTENANCE NOTIFICATION: BroadCloud PaaS Console (US PROD) MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to update the PaaS server software. The upgrade is to improve geographic resiliency. There are no functional changes to the application, however, we will be refactoring application clusters. The end goal is to improve resiliency during Google Zonal outages similar to the event which occurred on 10/11 SERVICE IMPACT: Call processing is not affected however Service Provider Portals, may be unavailable for a few minutes during this maintenace Ref.: CLOUD-6630


Components

BroadCloud with UC-One (PaaS Solution)


Locations

North America


Schedule

March 20, 2019 7:00PM - March 20, 2019 8:00PM EDT
March 20, 2019 11:00PM - March 21, 2019 12:00AM UTC



March 20, 2019 7:00PM EDT
March 20, 2019 11:00PM UTC
[Update] Scheduled maintenance is starting.

March 20, 2019 8:00PM EDT
March 21, 2019 12:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadCloud will be upgraded to Release 22.6.1. Release notes are available at: https://xchange.broadsoft.com/node/1036276 SERVICE IMPACT: Call processing in not affected. All web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, REP, and Rest API) will be unavailable during this time. Ref.: CLOUD-6241


Components

BroadCloud & Webex Calling


Locations

Australia


Schedule

March 20, 2019 8:00AM - March 20, 2019 2:00PM EDT
March 20, 2019 12:00PM - March 20, 2019 6:00PM UTC



March 20, 2019 8:00AM EDT
March 20, 2019 12:00PM UTC
[Update] Scheduled maintenance is starting.

March 20, 2019 2:00PM EDT
March 20, 2019 6:00PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadSoft CJP/CC-One


Locations

North America




March 19, 2019 11:05PM EDT
March 20, 2019 3:05AM UTC
[Identified] Currently CJP Release 10 is encountering a service degradation of Portal usability, Reporting functionality and intermittent call failures. The team is investigating.

March 19, 2019 11:24PM EDT
March 20, 2019 3:24AM UTC
[Identified] Cisco CJP team continues to investigate the issues. Areas of concern have been identified. Currently working towards restoration of service.

March 20, 2019 12:16AM EDT
March 20, 2019 4:16AM UTC
[Identified] The issue has been identified. Restoration efforts are under way.

March 20, 2019 12:38AM EDT
March 20, 2019 4:38AM UTC
[Monitoring] Restoration efforts are complete. All tenants are operational and ready to resume production. Please do get back to us at ts-support@broadsoft.com or +1-877-353-7788 for any questions on the same.

March 20, 2019 2:30AM EDT
March 20, 2019 6:30AM UTC
[Resolved] The issue stands resolved. Continued monitoring of the environment indicates no additional issues. The CJP portal continues to operate normally. If you experience issues, please contact CJP Support at (877)353-7788, open a Xchange support case or send an email to ts-support@broadsoft.com.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be performing a change in the Cluster 1 Application Server to modify the CLID format in SIP messaging FROM and PAI headers for outgoing network calls to be in e164 format. SERVICE IMPACT: During this process no services restart is required so we do not expect any interruption. CLOUD-6971


Components

BroadCloud & Webex Calling, BroadSoft CJP/CC-One, BroadCloud with UC-One (PaaS Solution), UC-One SaaS, BroadSoft Hospitality, VoIP Logic PaaS


Locations

Australia, Europe, Japan, North America, Sandbox - North America, New York, Tampa


Schedule

March 31, 2019 11:59PM - April 1, 2019 3:00AM EDT
April 1, 2019 3:59AM - April 1, 2019 7:00AM UTC



March 19, 2019 2:50PM EDT
March 19, 2019 6:50PM UTC
[Update] Disregard Notification - Erroneously sent to incorrect Infrastructure(s)

March 19, 2019 2:50PM EDT
March 19, 2019 6:50PM UTC
[Update]