Header Image
All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

9

Upcoming Maintenances

BroadCloud Carrier

North America

Operational

Japan

Operational

Europe

Operational

Australia

Operational

Team-One

North America

Operational

Scheduled Maintenance

Scheduled Maintenance APAC Core Router UpgradesPlanned Maintenance

Schedule

May 23, 2017 5:00AM - 8:00AM EDT
May 23, 2017 9:00AM - 12:00PM UTC

Components

BroadCloud Carrier

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing routine upgrades to routers within the core network in our APAC Datacentres. SERVICE IMPACT: Call processing is not affected. Due to high availability setup this is not expected to be service affecting, although the service should be considered "At Risk Only" as routers are restarted Service Provider Portals, Myphone, Mysite and all other applications should be available throughout the work window
Scheduled Maintenance APAC Core Router UpgradesPlanned Maintenance

Schedule

May 24, 2017 5:00AM - 8:00AM EDT
May 24, 2017 9:00AM - 12:00PM UTC

Components

BroadCloud Carrier

Locations

Australia

Description

MAINTENANCE NOTIFICATION: (Network/Provisioning/Call Processing Configuration) MAINTENANCE TYPE (Demand/Scheduled/Emergency): Emergency DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing routine upgrades to routers within the core network in our APAC Datacentres. SERVICE IMPACT: Call processing is not affected. Due to high availability setup this is not expected to be service affecting, although the service should be considered "At Risk Only" as routers are restarted. Service Provider Portals, Myphone, Mysite and all other applications should be available throughout the work window
Scheduled Maintenance BroadCloud Software PatchingPlanned Maintenance

Schedule

May 24, 2017 11:00PM - May 25, 2017 3:00AM EDT
May 25, 2017 3:00AM - May 25, 2017 7:00AM UTC

Components

BroadCloud Carrier

Locations

North America

Description

MAINTENANCE NOTIFICATION: BroadCloud Software Patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A (Demand/Scheduled/Emergency) Maintenance is to be performed within which BroadSoft is to apply patches to the BroadWorks servers. SERVICE IMPACT: Call processing is not affected The RialtoMarket Portal will be unavailable periodically during the maintenance window
Scheduled Maintenance EMEA Core Router UpgradesPlanned Maintenance

Schedule

May 25, 2017 4:00PM - 6:00PM EDT
May 25, 2017 8:00PM - 10:00PM UTC

Components

BroadCloud Carrier

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: This maintenance has been rescheduled. A Scheduled Maintenance is to be performed within which BroadSoft is performing routine upgrades to routers within the core network in our London Datacentre. SERVICE IMPACT: Call processing is not affected. Due to high availability setup this is not expected to be service affecting, although the service should be considered "At Risk Only" as routers are restarted Service Provider Portals, Myphone, Mysite and all other applications should be available throughout the work window.
Broadcloud Japan 定期メンテナンス　Scheduled MaintenancePlanned Maintenance

Schedule

May 27, 2017 6:00AM - 10:00AM EDT
May 27, 2017 10:00AM - 2:00PM UTC

Components

BroadCloud Carrier

Locations

Japan

Description

メンテナンスのご案内 5月27日土曜日 スタート時間 [JST]: 5/27/2017　 7pm 終了時間 [JST]: 5/27/2017 　11pm [定期] メンテナンス通知: ネットワーク メンテナンス種類：定期 説明: JapanクラウドサービスにWANインターコネクトを追加するために、ネットワーク構成の変メンテナンスを実施します。 サービス影響: 通話処理に関してメンテナンス時間中15分ほど通話がご使用いただけなくなる場合がございます。 また必要に応じて21時（日本時間）以降、その他すべてのサービスがご利用いただけなく 場合がございます。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: BroadCloud Network Configuration Change MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A (Demand/Scheduled/Emergency) Maintenance is to be performed within which BroadSoft is to add additional WAN interconnect to enable higher level of network resiliency. SERVICE IMPACT: Call processing may be interrupted for up to 15 minutes during the maintenance window. If necessary, all network interruptions will occur after 21:00.
Demand Maintenance APAC NetworkUpdatePlanned Maintenance

Schedule

May 31, 2017 9:00AM - 11:59AM EDT
May 31, 2017 1:00PM - 3:59PM UTC

Components

BroadCloud Carrier

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A (Demand/Scheduled/Emergency) Maintenance is to be performed within which BroadSoft is updating the configuration of the SSL load-balancers on the network edge. SERVICE IMPACT: Due to high availability configuration of the network this is not expected to be service affecting. However access to some associated services should be considered "At Risk". Call processing is not affected and the Service Provider Portals, Myphone and Mysite etc will be available throughout the work window.
Scheduled Maintenance EMEA Network UpdatePlanned Maintenance

Schedule

May 31, 2017 4:00PM - 7:00PM EDT
May 31, 2017 8:00PM - 11:00PM UTC

Components

BroadCloud Carrier

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating the configuration of the SSL load-balancers on the network edge. SERVICE IMPACT: Due to high availability configuration of the network this is not expected to be service affecting. However access to some associated services should be considered "At Risk". Call processing is not affected and the Service Provider Portals, Myphone and Mysite etc will be available throughout the work window.
Scheduled Maintenance APAC Network UpdatePlanned Maintenance

Schedule

June 1, 2017 9:00AM - 11:59AM EDT
June 1, 2017 1:00PM - 3:59PM UTC

Components

BroadCloud Carrier

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating the configuration of the SSL load-balancers on the network edge. SERVICE IMPACT: Due to high availability configuration of the network this is not expected to be service affecting. However access to some associated services should be considered "At Risk". Call processing is not affected and the Service Provider Portals, Myphone and Mysite etc will be available throughout the work window.
Scheduled Maintenance EMEA Network UpdatePlanned Maintenance

Schedule

June 1, 2017 4:00PM - 7:00PM EDT
June 1, 2017 8:00PM - 11:00PM UTC

Components

BroadCloud Carrier

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating the configuration of the SSL load-balancers on the network edge. SERVICE IMPACT: Due to high availability configuration of the network this is not expected to be service affecting. However access to some associated services should be considered "At Risk". Call processing is not affected and the Service Provider Portals, Myphone and Mysite etc will be available throughout the work window.

History (Last 7 days)

BroadCloud Carrier (EMEA) Germany inbound call failuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BroadCloud Carrier


Locations

Europe



May 22, 2017 4:49AM EDT
May 22, 2017 8:49AM UTC
[Investigating] Please be aware that our alerting systems have made us aware of an issue with the call processing service affecting inbound call delivery in the German environment. In the interim, for urgent call delivery please enable call forwarding in the Service Provider Portals to off-net numbers as outbound calling is not affected. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow as soon as it becomes available.

May 22, 2017 5:06AM EDT
May 22, 2017 9:06AM UTC
[Identified] We have identified the source of the issue to a network element. To restore service quickly we have moved all traffic at 9.49 to our UK datacentre whilst we continue to investigate the root cause.

May 22, 2017 12:47PM EDT
May 22, 2017 4:47PM UTC
[Resolved] Please be advised that our systems are now operating normally. Engineering has restored traffic Primary SBC at 15:50 and 90% of users have gracefully migrated. If you have a few users reporting some minor post-dial delay, please request they reboot the handset. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.
Emergency Maintenance EMEA Call Recording and Service Provider Portal UpdatesPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning and Call Recording MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is to perform emergency updates on the call recording component SERVICE IMPACT: Call processing is not affected however Service Provider Portals, Myphone, Mysite will be unavailable for a short time during the work window. The Call Recording Portal may also be unavailable, but the recording of calls should not be affected. All calls will be recorded due to the high availability configuration of the network.


Components

BroadCloud Carrier


Locations

Europe


Schedule

May 16, 2017 4:00PM - May 16, 2017 6:00PM EDT
May 16, 2017 8:00PM - May 16, 2017 10:00PM UTC


May 16, 2017 4:00PM EDT
May 16, 2017 8:00PM UTC
[Update] Scheduled maintenance is starting.

May 16, 2017 6:00PM EDT
May 16, 2017 10:00PM UTC
[Update] Scheduled maintenance is complete.