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Active Incident

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Active Incidents

0

Active Maintenances

10

Upcoming Maintenances

New York - Fiber Cut Near Data CenterOperational

Incident Status

Operational

Components

VoIP Logic PaaS

Locations

New York, Tampa


June 8, 2018 2:51PM EDT
June 8, 2018 6:51PM UTC
[Monitoring] We are currently monitoring a fiber outage in the NY Chealsea that caused redundant circuits to go offline.    During the start of the issue, and subsequently thereafter, there has been no service interruption.  We are monitoring our carriers’ progress and will update you when we get an ETA and when redundancy is fully restored. 

June 8, 2018 3:24PM EDT
June 8, 2018 7:24PM UTC
[Monitoring] VoIP Logic PaaS - Tampa/NY - Note the Previous SMS Alert is for VoipLogic PaaS We are currently monitoring a fiber outage in the NY Chealsea that caused redundant circuits to go offline.    During the start of the issue, and subsequently thereafter, there has been no service interruption.  We are monitoring  our carriers’ progress and will update you when we get an ETA and when redundancy is fully restored. 

June 11, 2018 3:49PM EDT
June 11, 2018 7:49PM UTC
[Monitoring] The carriers have been working all weekend to repair the extensive fiber damage.  They are making good progress but have not given an ETA for full service restoral.  We will advise.

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

BroadCloud with UC-One (Carrier Solution)

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

Europe

Operational

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Demand Maintenance - VL PaaS System 1 - APKTSBC08 Firmware UpgradePlanned Maintenance

Schedule

June 17, 2018 11:59PM - June 18, 2018 3:00AM EDT
June 18, 2018 3:59AM - June 18, 2018 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing an upgrade to version 7.4.0m1p7 on the Secondary ACMEPACKET APKTSBC08-A server in Los Angeles in accordance with our upgrade policies. SERVICE IMPACT: During this activity any subscriber registered to this ACME will need to failback to New York for continued service. Any devices that have their media anchored will experience loss of Audio. Any device not properly configured for geographic redundancy will be at risk of not failing back to the New York ACME. CLOUD-3284
Scheduled Maintenance - Apply April 2018 BroadWorks patch bundle (1 of 3)Planned Maintenance

Schedule

June 18, 2018 9:00PM - June 19, 2018 2:00AM EDT
June 19, 2018 1:00AM - June 19, 2018 6:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution), BroadCloud with UC-One (Carrier Solution), BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: BroadWorks patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is applying software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Maintenance windows will be for 3 consecutive nights starting on Jun 18th and ending on June 20th. SERVICE IMPACT: Call processing should not be affected. No impact to Rialto Portals
Scheduled Maintenance - Apply April 2018 BroadWorks patch bundle (2 of 3)Planned Maintenance

Schedule

June 19, 2018 9:00PM - June 20, 2018 2:00AM EDT
June 20, 2018 1:00AM - June 20, 2018 6:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution), BroadCloud with UC-One (Carrier Solution), BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: BroadWorks patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is applying software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Maintenance windows will be for 3 consecutive nights starting on Jun 18th and ending on June 20th. SERVICE IMPACT: Call processing should not be affected. No impact to Rialto Portals
Scheduled Maintenance - Rialto Market Maintenance Release 22.2.4Planned Maintenance

Schedule

June 20, 2018 10:00AM - 2:00PM EDT
June 20, 2018 2:00PM - 6:00PM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to update Rialto Market to patch 22.2.4 SERVICE IMPACT: Call processing should be unaffected. The Rialto Market Service Provider Portal, MyPhone, MySite and, Rialto Enterprise Portal will be unavailable during this time.
Scheduled Maintenance - Apply April 2018 BroadWorks patch bundle (3 of 3)Planned Maintenance

Schedule

June 20, 2018 9:00PM - June 21, 2018 2:00AM EDT
June 21, 2018 1:00AM - June 21, 2018 6:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution), BroadCloud with UC-One (Carrier Solution), BroadSoft Hospitality

Locations

North America

Description

MAINTENANCE NOTIFICATION: BroadWorks patching MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is applying software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. Maintenance windows will be for 3 consecutive nights starting on Jun 18th and ending on June 20th. SERVICE IMPACT: Call processing should not be affected. No impact to Rialto Portals
Demand Maintenance - VL PaaS System 1, 2, 6 - Oracle SBC Network HardeningPlanned Maintenance

Schedule

June 20, 2018 11:59PM - June 21, 2018 2:00AM EDT
June 21, 2018 3:59AM - June 21, 2018 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing global configuration changes in the following ACME SBC systems in order to follow Oracle’s best practices to mitigate fraud attacks. APKTSBC04 Cluster in NY APKTSBC07 Cluster in NY APKTSBC03-A in LA APKTSBC05-A in LA APKTSBC08-A in LA SERVICE IMPACT: During this activity we do not expect any service interruption at all since the active SBC will remain up and running all the time. CLOUD-3323
Scheduled Maintenance - VL PaaS NY/LA - ISP Routing changePlanned Maintenance

Schedule

June 21, 2018 11:00PM - June 22, 2018 3:00AM EDT
June 22, 2018 3:00AM - June 22, 2018 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be initiating a BGP routing change with our ISPs in NY and LA to withdraw unused routes. SERVICE IMPACT: During this process, we will work on one ISP at a time, therefore, no call interruption of call processing or service interruption is expected. CLOUD-3197
Scheduled Maintenance - Rialto Market Maintenance Release 22.2.4Planned Maintenance

Schedule

June 22, 2018 3:00PM - 7:00PM EDT
June 22, 2018 7:00PM - 11:00PM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to upgrade Rialto Market to patch 22.2.4 SERVICE IMPACT: Call processing is not affected however Service Provider Portals, Myphone, Mysite will be unavailable
Scheduled Maintenance - VL PaaS System 1 - APKTSBC07 Cluster firmware upgrade to 7.4Planned Maintenance

Schedule

June 24, 2018 11:59PM - June 25, 2018 2:00AM EDT
June 25, 2018 3:59AM - June 25, 2018 6:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be performing an upgrade to version 7.4.0m1p7 on the Primary ACMEPACKET Cluster APKTSBC07 in NewYork in accordance with our upgrade policies. SERVICE IMPACT: During this process one server will always remain up and processing calls and SIP messaging, therefore, no interruption of call processing or service is expected. CLOUD-3326
Scheduled Maintenance - Rialto Market Server MaintenancePlanned Maintenance

Schedule

June 26, 2018 10:00PM - 2:00AM EDT
June 27, 2018 2:00AM - 6:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

North America

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is to update Rialto Market to patch 22.2.4 SERVICE IMPACT: Call processing should be unaffected. The Rialto Market Service Provider Portal, MyPhone, MySite and, Rialto Enterprise Portal will be unavailable during this time.

History (Last 7 days)

Demand Maintenance - Rialto Market Portals Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is performing Data Base maintenance on the Rialto Market instance. SERVICE IMPACT: Call processing is not affected however Service Provider Portals, Myphone, Mysite will be unavailable


Components

BroadCloud with UC-One (Carrier Solution)


Locations

Europe


Schedule

June 14, 2018 3:30PM - June 14, 2018 4:00PM EDT
June 14, 2018 7:30PM - June 14, 2018 8:00PM UTC


June 14, 2018 3:30PM EDT
June 14, 2018 7:30PM UTC
[Update] Scheduled maintenance is starting.

June 14, 2018 4:00PM EDT
June 14, 2018 8:00PM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - System 1, 2, 3 & 6 - Oracle SBC Network HardeningPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft will be performing global configuration changes in the ACME SBC cluster APKTSBC01 (New York) and APKTSBC06 (Tampa) in order to follow the best practices in mitigating fraud attacks. SERVICE IMPACT: During this activity we do not expect any service interruption. CLOUD-3280


Components

VoIP Logic PaaS


Locations

New York, Tampa


Schedule

June 13, 2018 11:00PM - June 14, 2018 1:00AM EDT
June 14, 2018 3:00AM - June 14, 2018 5:00AM UTC


June 13, 2018 11:00PM EDT
June 14, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 14, 2018 1:00AM EDT
June 14, 2018 5:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - VL PaaS - System 1 Webserver SSL installPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is upgrading SSL certificates on Shared Webservers. SERVICE IMPACT: None [CLOUD-3309]


Components

VoIP Logic PaaS


Locations

New York


Schedule

June 13, 2018 11:00PM - June 14, 2018 1:00AM EDT
June 14, 2018 3:00AM - June 14, 2018 5:00AM UTC


June 13, 2018 11:00PM EDT
June 14, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 14, 2018 1:00AM EDT
June 14, 2018 5:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - VL PaaS - System 1 & 3 Webserver SSL installPlanned Maintenance

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE Emergency DESCRIPTION: An Emergency Maintenance is to be performed within which BroadSoft is upgrading SSL certificates on Shared Webservers. SERVICE IMPACT: None [CLOUD-3309]


Components

VoIP Logic PaaS


Locations

New York, Tampa


Schedule

June 12, 2018 11:00PM - June 13, 2018 1:00AM EDT
June 13, 2018 3:00AM - June 13, 2018 5:00AM UTC


June 12, 2018 11:00PM EDT
June 13, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

June 13, 2018 1:00AM EDT
June 13, 2018 5:00AM UTC
[Update] Scheduled maintenance is complete.