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From January 31st 2023 , maintenance and incidents will no longer be posted to this status page. We ask all customers to start using status.webex.com to track maintenance and incident notifications for "Webex Calling for Carriers" and "BroadCloud with UC-One (PaaS Solution)". For Cisco MPP Device firmware updates and information about upcoming firmware releases, please bookmark and subscribe in the following links : Carrier: https://carrier.webex.com/webex-calling-carrier-announcements/ Webex Calling: https://help.webex.com/en-us/article/2oxxgm/Announcements-for-the-Webex-Calling-Devices Please be aware that Webex Calling services have already moved to the https://status.webex.com. Please update your links to ensure you continue to receive maintenance and incident updates.

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Active Incidents

0

Active Maintenances

3

Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

AU - Cisco MPP Firmware Upgrade to 12.0.1 GA - CHG0466310 Planned Maintenance

Schedule

February 7, 2023 6:00AM - 8:00AM EST
February 7, 2023 11:00AM - 1:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

***Corrected time*** DESCRIPTION: Deployment of 12.0.1 GA for Cisco MPP Phones The following defects have been fixed in this new release : • CSCwa95349: Cloud awareness: Phone will create new registration after reboot or for each refresh request • CSCwb84477: 8865: KEM Type is set to unsupported option, phone will not report kem "offline" status to cloud • CSCwb85883: 88xx 88x5 the generated PRT toast content will overlap when a paging call is received • CSCwc08931: Cisco MPP 8851 IP Phone with Cisco 561 USB headset are randomly crashing • CSCwc29314: MPP phones (88xx/68xx/78xx) do not support dual registration with TCP • CSCwd47209: The 'ACK' from MPP phone does not have 'Route' header. • CSCwd56139: Cisco MPP phones "Debug" level log still print out when log level set to "Notice" • CSCwd62034: AWR-WB Media Type does not conform to RFC4867 • CSCwd62809: Intermittent audio noises are heard on Webex calls • CSCwd01853: Cisco MPP Phones reboots when park and retrieve a call too fast • CSCwb65913: ICE: Phone crashes when STUN server is not reachable due to port block • CSCwd93487: 8851 KEM Memory leak causing reboot • CSCwc61284: SSH is not available for phones running Multiplatform Phone (MPP) firmware SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
EU and EUN - Cisco MPP Firmware Upgrade to 12.0.1 GA - CHG0466311Planned Maintenance

Schedule

February 7, 2023 3:00PM - 6:00PM EST
February 7, 2023 8:00PM - 11:00PM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU), Europe Native (EUN)

Description

DESCRIPTION: Deployment of 12.0.1 GA for Cisco MPP Phones The following defects have been fixed in this new release : • CSCwa95349: Cloud awareness: Phone will create new registration after reboot or for each refresh request • CSCwb84477: 8865: KEM Type is set to unsupported option, phone will not report kem "offline" status to cloud • CSCwb85883: 88xx 88x5 the generated PRT toast content will overlap when a paging call is received • CSCwc08931: Cisco MPP 8851 IP Phone with Cisco 561 USB headset are randomly crashing • CSCwc29314: MPP phones (88xx/68xx/78xx) do not support dual registration with TCP • CSCwd47209: The 'ACK' from MPP phone does not have 'Route' header. • CSCwd56139: Cisco MPP phones "Debug" level log still print out when log level set to "Notice" • CSCwd62034: AWR-WB Media Type does not conform to RFC4867 • CSCwd62809: Intermittent audio noises are heard on Webex calls • CSCwd01853: Cisco MPP Phones reboots when park and retrieve a call too fast • CSCwb65913: ICE: Phone crashes when STUN server is not reachable due to port block • CSCwd93487: 8851 KEM Memory leak causing reboot • CSCwc61284: SSH is not available for phones running Multiplatform Phone (MPP) firmware SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/
US and CA - Cisco MPP Firmware Upgrade to 12.0.1 GA - CHG0466312 Planned Maintenance

Schedule

February 7, 2023 8:00PM - 11:00PM EST
February 8, 2023 1:00AM - 4:00AM UTC

Components

Webex Calling for Carriers

Locations

Canada (CA), United States (US)

Description

DESCRIPTION: Deployment of 12.0.1 GA for Cisco MPP Phones The following defects have been fixed in this new release : • CSCwa95349: Cloud awareness: Phone will create new registration after reboot or for each refresh request • CSCwb84477: 8865: KEM Type is set to unsupported option, phone will not report kem "offline" status to cloud • CSCwb85883: 88xx 88x5 the generated PRT toast content will overlap when a paging call is received • CSCwc08931: Cisco MPP 8851 IP Phone with Cisco 561 USB headset are randomly crashing • CSCwc29314: MPP phones (88xx/68xx/78xx) do not support dual registration with TCP • CSCwd47209: The 'ACK' from MPP phone does not have 'Route' header. • CSCwd56139: Cisco MPP phones "Debug" level log still print out when log level set to "Notice" • CSCwd62034: AWR-WB Media Type does not conform to RFC4867 • CSCwd62809: Intermittent audio noises are heard on Webex calls • CSCwd01853: Cisco MPP Phones reboots when park and retrieve a call too fast • CSCwb65913: ICE: Phone crashes when STUN server is not reachable due to port block • CSCwd93487: 8851 KEM Memory leak causing reboot • CSCwc61284: SSH is not available for phones running Multiplatform Phone (MPP) firmware SERVICE IMPACT: WxC Carrier MPP phones would need to be manually resync'd or restarted to force an upgrade to the new firmware. Customer Notice Links WxC Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

History (Last 7 days)

US/VZMM - Server maintenance - CHG0467043 Planned Maintenance

Description

DESCRIPTION: The WxCAS engineering will be carrying out server-side maintenance. SERVICE IMPACT: Provisioning in the Rialto portals and API may be impacted for up to 30 minutes for some customers.


Components

Webex Calling for Carriers


Locations

Dedicated (DED)


Schedule

January 25, 2023 8:00PM - January 26, 2023 2:00AM EST
January 26, 2023 1:00AM - January 26, 2023 7:00AM UTC


January 25, 2023 8:00PM EST
January 26, 2023 1:00AM UTC
[Update] Scheduled maintenance is starting.

January 26, 2023 2:00AM EST
January 26, 2023 7:00AM UTC
[Update] Scheduled maintenance is complete.