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Active Incident

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1

Active Incidents

0

Active Maintenances

20

Upcoming Maintenances

Incident Status

Operational

Components

BroadSoft CJP/CC-One

Locations

United States



October 19, 2020 1:48PM EDT
October 19, 2020 5:48PM UTC
[Investigating] The team has received reports that portal logins are failing intermittently. We are investigating .

October 19, 2020 2:45PM EDT
October 19, 2020 6:45PM UTC
[Monitoring] The login issue stands resolved. The team is monitoring.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

BroadSoft CJP/CC-One

Europe

Operational

Japan

Operational

United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

October 26, 2020 11:00PM - October 27, 2020 4:00AM EDT
October 27, 2020 3:00AM - October 27, 2020 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18272

Schedule

October 28, 2020 9:00AM - 1:00PM EDT
October 28, 2020 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18273

Schedule

October 28, 2020 12:00PM - 2:00PM EDT
October 28, 2020 4:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to re-configure our internal Switch in preparation for migration of the circuits to a new platform. . SERVICE IMPACT: There will be a brief loss of connectivity during the change for the some customers with PSTN SIP trunks.

Schedule

October 28, 2020 11:00PM - October 29, 2020 7:00AM EDT
October 29, 2020 3:00AM - October 29, 2020 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Hardware Swaps on multiple XSP servers within the Dallas and Chicago Data Centers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are shutdown and brought back up.

Schedule

October 29, 2020 11:00AM - 1:00PM EDT
October 29, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the OS1 Peering SBC cluster in the Osaka Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF:

Schedule

October 29, 2020 11:00AM - 1:00PM EDT
October 29, 2020 3:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the OS1 Access SBC cluster in the Osaka Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18316

Schedule

October 29, 2020 12:00PM - 2:00PM EDT
October 29, 2020 4:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to re-configure our internal Switch in preparation for migration of the circuits to a new platform. . SERVICE IMPACT: There will be a brief loss of connectivity during the change for the some customers with PSTN SIP trunks.

Schedule

October 30, 2020 5:00AM - 7:00AM EDT
October 30, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the VR1 Peering SBC cluster in the Vancouver Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18319

Schedule

October 30, 2020 5:00AM - 7:00AM EDT
October 30, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the VR1 Access SBC cluster in the Vancouver Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18318

Schedule

November 2, 2020 10:00AM - 4:00PM EST
November 2, 2020 3:00PM - 9:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: The Release 22.8.12 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-18376

Schedule

November 2, 2020 11:00AM - 12:00PM EST
November 2, 2020 4:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the SY3 Access SBC cluster in the Sydney Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18321

Schedule

November 3, 2020 6:00PM - November 4, 2020 2:00AM EST
November 3, 2020 11:00PM - November 4, 2020 7:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Engineering Team will be performing Hardware Swaps on multiple XSP servers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are shutdown and brought back up.

Schedule

November 3, 2020 11:00PM - November 4, 2020 7:00AM EST
November 4, 2020 4:00AM - November 4, 2020 12:00PM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

Sandbox - United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Hardware Swaps on multiple XSP servers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are shutdown and brought back up.

Schedule

November 4, 2020 10:00AM - November 5, 2020 4:00AM EST
November 4, 2020 3:00PM - November 5, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

November 4, 2020 10:00PM - November 5, 2020 4:00AM EST
November 5, 2020 3:00AM - November 5, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.12 patch set) and DC Switchover from DA3 to CH3. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Chicago data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Chicago IP address of 135.84.172.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Chicago egress email server IP address of 135.84.172.135. . SERVICE IMPACT: The Release 22.8.12 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

November 5, 2020 5:00AM - 7:00AM EST
November 5, 2020 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the DA3 PaaS Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

November 9, 2020 4:00AM - 6:00AM EST
November 9, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the DA3 Peering SBC clusters in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Active unit of the HA pair followed by a switch of activity from Active to Standby units. We do not expect to lose active calls as the newly active unit of the SBC cluster will gracefully handle this traffic.

Schedule

November 10, 2020 10:00PM - November 11, 2020 4:00AM EST
November 11, 2020 3:00AM - November 11, 2020 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (apply 22.8.12 patch set) and DC Switchover from Vancouver to Toronto. . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the provisioning and user services to our Toronto data center. . Partners which use a DNS “A” record to point to the service should update their DNS record to point to the Toronto IP address of 135.84.173.135. Partners using a DNS “CNAME” record to access the service will be unaffected by the switch over. . In addition, BroadCloud Carrier partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should update their records to reference the Toronto egress email server IP address of 135.84.173.135. . SERVICE IMPACT: The Release 22.8.12 patch set will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected.

Schedule

November 12, 2020 5:00AM - 7:00AM EST
November 12, 2020 10:00AM - 12:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the CH3 PaaS Access SBC cluster in the Chicago Data Center.. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Schedule

November 16, 2020 4:00AM - 6:00AM EST
November 16, 2020 9:00AM - 11:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the CH3 Peering SBC clusters in the Chicago Data Center . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. The upgrade will be executed on the Active unit of the HA pair followed by a switch of activity from Active to Standby units. We do not expect to lose active calls as the newly active unit of the SBC cluster will gracefully handle this traffic.

History (Last 7 days)

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the ME1 Access SBC cluster in the Melbourne Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18308


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

October 23, 2020 11:00AM - October 23, 2020 12:00PM EDT
October 23, 2020 3:00PM - October 23, 2020 4:00PM UTC



October 23, 2020 11:00AM EDT
October 23, 2020 3:00PM UTC
[Update] Scheduled maintenance is starting.

October 23, 2020 12:00PM EDT
October 23, 2020 4:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-18205


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

October 22, 2020 10:00PM - October 23, 2020 4:00AM EDT
October 23, 2020 2:00AM - October 23, 2020 8:00AM UTC



October 22, 2020 10:00PM EDT
October 23, 2020 2:00AM UTC
[Update] Scheduled maintenance is starting.

October 23, 2020 4:00AM EDT
October 23, 2020 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18271


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

October 22, 2020 5:00PM - October 22, 2020 9:00PM EDT
October 22, 2020 9:00PM - October 23, 2020 1:00AM UTC



October 22, 2020 5:00PM EDT
October 22, 2020 9:00PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 9:00PM EDT
October 23, 2020 1:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing the second of two server replacements of the underlying equipment. . SERVICE IMPACT: During this maintenance we expect the services to failover from Primary to Secondary and then restore back to the original configuration once the work has been completed. . REF: CLOUD-18158


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

October 22, 2020 6:00PM - October 22, 2020 12:00AM EDT
October 22, 2020 10:00PM - October 22, 2020 4:00AM UTC



October 22, 2020 6:00PM EDT
October 22, 2020 10:00PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 6:00PM EDT
October 22, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: A demand maintenance was conducted on the UC-One SaaS STAGING environment to release the 3.9.18 desktop client to the recommended channel. The 3.9.18 client will also be released for evaluation to the alpha and beta channels in all production regions. . SERVICE IMPACT: There was no impact to service availability. . USER EXPERIENCE End users that are running client versions older than 3.9.18.89 (Windows) or 3.9.18.57 (MacOs) will begin to see notifications to upgrade the client. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release.


Components

UC-One SaaS


Locations

Stage


Schedule

October 22, 2020 1:00AM - October 22, 2020 2:30AM EDT
October 22, 2020 5:00AM - October 22, 2020 6:30AM UTC



October 22, 2020 11:56AM EDT
October 22, 2020 3:56PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 11:56AM EDT
October 22, 2020 3:56PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.16.487 for Android mobile clients to the app store. This version has been available for evaluation since Oct 7th. To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://xchange.broadsoft.com/node/1054147 Configuration guide: https://xchange.broadsoft.com/node/1054075 The GA release date is Oct 22th. PHASE GA ROLLOUT We are introducing phased rollout of the production clients on the Google app store. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. SERVICE IMPACT There will be no service impact during the maintenance. USER EXPERIENCE There is no change to user experience. Reference: CLOUD-18473


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

October 22, 2020 10:00AM - October 22, 2020 10:15AM EDT
October 22, 2020 2:00PM - October 22, 2020 2:15PM UTC



October 22, 2020 10:00AM EDT
October 22, 2020 2:00PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 10:15AM EDT
October 22, 2020 2:15PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance and upgrading the image on Datacenter ASR routers. This is required as Cisco has recently released a list of vulnerabilities for IOS-XE and have suggested this image to be the recommended image unaffected by the released vulnerabilities. . SERVICE IMPACT: Customers will notice a loss of peering with the device being upgraded. There is also the risk that phone registration may fail-over to Dallas DC during the change. However, this change is being implemented in such a manner as to prevent this from taking place. . REF: CLOUD-18159


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

October 22, 2020 5:00AM - October 22, 2020 10:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 2:00PM UTC



October 22, 2020 5:00AM EDT
October 22, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 10:00AM EDT
October 22, 2020 2:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TR2 Access SBC cluster in the Toronto Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18304


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

October 22, 2020 5:00AM - October 22, 2020 7:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 11:00AM UTC



October 22, 2020 5:00AM EDT
October 22, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 7:00AM EDT
October 22, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TR2 Peering SBC cluster in the Toronto Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18305


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

October 22, 2020 5:00AM - October 22, 2020 7:00AM EDT
October 22, 2020 9:00AM - October 22, 2020 11:00AM UTC



October 22, 2020 5:00AM EDT
October 22, 2020 9:00AM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 7:00AM EDT
October 22, 2020 11:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18270


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

October 21, 2020 9:00AM - October 22, 2020 1:00AM EDT
October 21, 2020 1:00PM - October 22, 2020 5:00AM UTC



October 21, 2020 9:00AM EDT
October 21, 2020 1:00PM UTC
[Update] Scheduled maintenance is starting.

October 22, 2020 1:00AM EDT
October 22, 2020 5:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team wil be performing Scheduled Maintenance to deploy the 22.8.12 patch set to applicable Rialto Software components. . SERVICE IMPACT: All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Call processing should be unaffected. . REF: CLOUD-18200


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

October 21, 2020 4:00PM - October 21, 2020 10:00PM EDT
October 21, 2020 8:00PM - October 22, 2020 2:00AM UTC



October 21, 2020 4:00PM EDT
October 21, 2020 8:00PM UTC
[Update] Scheduled maintenance is starting.

October 21, 2020 10:00PM EDT
October 22, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TY6 Access SBC cluster in the Tokyo data center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18295


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

October 21, 2020 12:00PM - October 21, 2020 2:00PM EDT
October 21, 2020 4:00PM - October 21, 2020 6:00PM UTC



October 21, 2020 12:00PM EDT
October 21, 2020 4:00PM UTC
[Update] Scheduled maintenance is starting.

October 21, 2020 2:00PM EDT
October 21, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing firmware upgrades against the TY6 Peering SBC cluster in the Tokyo Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they re-establish a TCP connection with the newly active unit of the HA pair. . REF: CLOUD-18296


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

October 21, 2020 12:00PM - October 21, 2020 2:00PM EDT
October 21, 2020 4:00PM - October 21, 2020 6:00PM UTC



October 21, 2020 12:00PM EDT
October 21, 2020 4:00PM UTC
[Update] Scheduled maintenance is starting.

October 21, 2020 2:00PM EDT
October 21, 2020 6:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software Application Patches (October 2020) will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this maintenance while database schemas are being patched. Call processing should not be affected. . REF: CLOUD-18269


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

October 20, 2020 11:00PM - October 21, 2020 3:00AM EDT
October 21, 2020 3:00AM - October 21, 2020 7:00AM UTC



October 20, 2020 11:00PM EDT
October 21, 2020 3:00AM UTC
[Update] Scheduled maintenance is starting.

October 21, 2020 3:00AM EDT
October 21, 2020 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing an upgrade of the ASR routers on OS1. . SERVICE IMPACT: During this maintenance, there might be a brief service disruption to the due to network routing re-convening. The site has redundant edge routers, so traffic will migrate to the backup router during the upgrade since this procedure is performed in one device at a time. . REF: CLOUD-16916


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

October 20, 2020 12:00PM - October 20, 2020 6:00PM EDT
October 20, 2020 4:00PM - October 20, 2020 10:00PM UTC



October 20, 2020 12:00PM EDT
October 20, 2020 4:00PM UTC
[Update] Scheduled maintenance is starting.

October 20, 2020 6:00PM EDT
October 20, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing the first of two server replacements of the underlying equipment. . SERVICE IMPACT: During this maintenance we expect the services to failover from Primary to Secondary and then restore back to the original configuration once the work has been completed. . REF: CLOUD-18157


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

October 20, 2020 6:00PM - October 20, 2020 12:00AM EDT
October 20, 2020 10:00PM - October 20, 2020 4:00AM UTC



October 20, 2020 6:00PM EDT
October 20, 2020 10:00PM UTC
[Update] Scheduled maintenance is starting.

October 20, 2020 6:00PM EDT
October 20, 2020 10:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Hardware Swaps on multiple XSP servers. . SERVICE IMPACT: When the Primary side of the XSPs are down, it is expected that the Secondary side of the XSPs will be utilized and vis versa. There might be brief communication interruptions with the XSP as the servers are shutdown and brought back up.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

November 3, 2020 11:00PM - November 4, 2020 7:00AM EST
November 4, 2020 4:00AM - November 4, 2020 12:00PM UTC



October 20, 2020 5:15PM EDT
October 20, 2020 9:15PM UTC
[Update] This maintenance has been cancelled. A new Maintenance Notification will be provided shortly.

Description

DESCRIPTION: The Cisco Engineering Team will be performing a Software Configuration Change which entails file migrations. . SERVICE IMPACT: This activity is concentrated on Carrier customers currently hosted on AS01 in the EU. This activity should be transparent as all device types/profile files will be rebuilt during the maintenance. . REF: CLOUD-18333


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

October 19, 2020 6:00PM - October 19, 2020 10:00PM EDT
October 19, 2020 10:00PM - October 20, 2020 2:00AM UTC



October 19, 2020 6:00PM EDT
October 19, 2020 10:00PM UTC
[Update] Scheduled maintenance is starting.

October 19, 2020 10:00PM EDT
October 20, 2020 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: A demand maintenance will be conducted in all UC One SaaS production regions to release the 3.9.16 desktop client to the recommended channel for all users. The production rollout began on October 6 and will complete for all users on October 19. The 3.9.16 client has been available on the alpha and beta channels since September 28. . The 3.9.16 client contains multiple bug fixes and the following enhancements: . SIP failover enhancement: Release notes with the full list of changes are available here: https://xchange.broadsoft.com/node/1053783 . SERVICE IMPACT There will be no major impact to service. . USER EXPERIENCE End users that are running client versions older than 3.9.16.139 (Windows) or 3.9.16.72 (MacOs) will begin to see notifications to upgrade the client. The upgrade can be commenced immediately, deferred for 8 hours, or ignored. If ignored, there will be no further notifications until the next release. REF: CLOUD-18082


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

October 19, 2020 1:00AM - October 19, 2020 1:30AM EDT
October 19, 2020 5:00AM - October 19, 2020 5:30AM UTC



October 19, 2020 1:00AM EDT
October 19, 2020 5:00AM UTC
[Update] Scheduled maintenance is starting.

October 19, 2020 1:30AM EDT
October 19, 2020 5:30AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Apple NPS certificate for the UC-One Apple desktop application is set to expire. Service providers running NPS using the binary (legacy) protocol will need to update this certificate prior to October 17 7:12 AM GMT. The new certificate can be downloaded from the reseller portal and has serial number 3309716860787912900. . No action is needed for service providers running NPS on the modern HTTP/2 protocol. . SERVICE IMPACT There will be no impact to UC-One SaaS services. . USER EXPERIENCE No change to user experience. . REF: CLOUD-18379


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

October 17, 2020 1:12PM - October 17, 2020 1:12PM EDT
October 17, 2020 5:12PM - October 17, 2020 5:12PM UTC



October 17, 2020 1:12PM EDT
October 17, 2020 5:12PM UTC
[Update] Scheduled maintenance is starting.

October 17, 2020 1:12PM EDT
October 17, 2020 5:12PM UTC
[Update] Scheduled maintenance is complete.