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All Systems Operational

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Active Incidents

0

Active Maintenances

22

Upcoming Maintenances

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Operational

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Schedule

July 26, 2021 10:00AM - 4:00PM EDT
July 26, 2021 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

July 26, 2021 4:00PM - 6:00PM EDT
July 26, 2021 8:00PM - 10:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto CAP Weekly Upgrade (apply 22.9.7.2 patch set) . SERVICE IMPACT: Call processing should be unaffected. Rialto Portals, APIs and Order Provisioning may be down during this maintenance window.

Schedule

July 26, 2021 7:00PM - 10:00PM EDT
July 26, 2021 11:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

The Cisco Engineering Team will be migrating their T-Systems interconnects to a new router in Equinix FR4 (Frankfurt). . SERVICE IMPACT: Access and PSTN traffic will be affected in Frankfurt for any T-Systems customer peering with us over these platforms. A brief drop on that circuit/peerings may be noticed as the circuit is being moved to the new router.

Schedule

July 26, 2021 11:00PM - July 27, 2021 4:00AM EDT
July 27, 2021 3:00AM - July 27, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

July 27, 2021 12:00AM - 6:00AM EDT
July 27, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

July 27, 2021 12:00AM - 6:00AM EDT
July 27, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

July 27, 2021 9:00PM - 11:00PM EDT
July 28, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

July 27, 2021 9:00PM - 11:00PM EDT
July 28, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

July 28, 2021 12:00AM - 6:00AM EDT
July 28, 2021 4:00AM - 10:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Toronto (TR2). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

July 28, 2021 12:00AM - 5:00AM EDT
July 28, 2021 4:00AM - 9:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

July 28, 2021 5:00AM - 6:00AM EDT
July 28, 2021 9:00AM - 10:00AM UTC

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Description

MAINTENANCE NOTIFICATION Client Release . MAINTENANCE TYPE Demand . DESCRIPTION A demand maintenance will be conducted in all UC One SaaS production regions to release the 3.9.24 desktop client to the recommended channel. The client has been available in stage and on the alpha/beta channels since July 12. The release content is mainly bug fixes including the following. Some of the last characters cut on Windows Blank Space at the top of call history when voicemail is disabled Hotkey for 'Select next tab' is not working Emoticons cut from bottom in chat history area if only one in line Contact called 2 times when conferencing Memory leak on UCOne SaaS 3.9.20 on OSX Outlook integration help text improvement Token expiry message is not showing first time Extension Dial with Outlook-Plugin Recent Calls Number Showing Issue Personal Assistant return date is truncated Cannot navigate to New Group or New Contact group via keyboard in Main Window password expiration message improvement Full release notes can be found at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-SaaS/UC-OneSaaSReleaseNotesDesktop-R3_9_24.pdf The schedule for the production rollout is given below. July 23 for 10% of users July 26 for 25% of users July 27 for 50% of users July 28 for 100% of users SERVICE IMPACT There will be no major impact to service. USER EXPERIENCE: End users that are running versions older than 3.9.24.53 (Win) or 3.9.24.35 (Mac) will be begin to see prompts to upgrade the client. The update can be accepted, deferred for 8 hours, or declined. If declined, no more prompts will appear until the next release.

Schedule

July 28, 2021 9:00AM - 1:00PM EDT
July 28, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Schedule

July 28, 2021 10:00AM - 4:00PM EDT
July 28, 2021 2:00PM - 8:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Melbourne (ME1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Schedule

August 2, 2021 5:00PM - 7:00PM EDT
August 2, 2021 9:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 3, 2021 9:00PM - 11:00PM EDT
August 4, 2021 1:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

Description: Deploy Cisco DECT DBS210 firmware to 480B20 in CA production. New features - WxC Carrier Only 1. Support for the Cisco IP DECT 6823 handset 2. Support for Cisco IP DECT RPT-110 Repeater The Repeater extends the connectivity range of handsets registered to the Base Stations. The Deployment Guide provides more detail on how combinations of Base Stations and Repeaters may be installed to satisfy different signaling coverage scenarios. 3. Temporary Multicell Feature for Calling This short term multicell solution requires manual intervention to complete. The solution is valid for up to 5 base stations and 30 handsets. A TAC Service Request is required to provide assistance in configuring this solution. 4. Firmware Requirement to upgrade to full Multicell Solution SERVICE IMPACT: WxC (Carrier) Cisco DECT DBS210 Base Stations, customers / users will need to re-sync or reboot their base stations in order to trigger the upgrade following the completion of the deployment. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 4, 2021 7:00AM - 9:00AM EDT
August 4, 2021 11:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 4, 2021 8:00AM - 10:00AM EDT
August 4, 2021 12:00PM - 2:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Cisco MPP ATA 191 /192 FW Upgrade Affected Models: Cisco MPP ATA , 191, and 192 Series . What’s Changing: Firmware Upgrade to 11.2.1 Added Capability for Remote PRT Generation Added Capability to Send Call Stats via SIP msg . SERVICE IMPACT: WxC (VAR, SP) ATA191/192s should upgrade to the new firmware at the next nightly resync of the device following the completion of the deployment. . WxC Carrier ATA191/192 would need to be manually resync'd or restarted to force an upgrade to the new firmware. . Customer Notice Links . Webex Calling https://callinghelp.webex.com/customer-techbeat/ . Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 4, 2021 9:00AM - 11:00AM EDT
August 4, 2021 1:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

Description: Deploy Cisco DECT DBS210 firmware to 480B20 in AU production. New features - WxC Carrier Only 1. Support for the Cisco IP DECT 6823 handset 2. Support for Cisco IP DECT RPT-110 Repeater The Repeater extends the connectivity range of handsets registered to the Base Stations. The Deployment Guide provides more detail on how combinations of Base Stations and Repeaters may be installed to satisfy different signaling coverage scenarios. 3. Temporary Multicell Feature for Calling This short term multicell solution requires manual intervention to complete. The solution is valid for up to 5 base stations and 30 handsets. A TAC Service Request is required to provide assistance in configuring this solution. 4. Firmware Requirement to upgrade to full Multicell Solution SERVICE IMPACT: WxC (Carrier) Cisco DECT DBS210 Base Stations, customers / users will need to re-sync or reboot their base stations in order to trigger the upgrade following the completion of the deployment. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 4, 2021 8:00PM - 10:00PM EDT
August 5, 2021 12:00AM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

Description: Deploy Cisco DECT DBS210 firmware to 480B20 in EU production. New features - WxC Carrier Only 1. Support for the Cisco IP DECT 6823 handset 2. Support for Cisco IP DECT RPT-110 Repeater The Repeater extends the connectivity range of handsets registered to the Base Stations. The Deployment Guide provides more detail on how combinations of Base Stations and Repeaters may be installed to satisfy different signaling coverage scenarios. 3. Temporary Multicell Feature for Calling This short term multicell solution requires manual intervention to complete. The solution is valid for up to 5 base stations and 30 handsets. A TAC Service Request is required to provide assistance in configuring this solution. 4. Firmware Requirement to upgrade to full Multicell Solution SERVICE IMPACT: WxC (Carrier) Cisco DECT DBS210 Base Stations, customers / users will need to re-sync or reboot their base stations in order to trigger the upgrade following the completion of the deployment. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 5, 2021 9:00PM - August 6, 2021 12:01AM EDT
August 6, 2021 1:00AM - August 6, 2021 4:01AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

Description: Deploy Cisco DECT DBS210 firmware to 480B20 in US production. New features - WxC Carrier Only 1. Support for the Cisco IP DECT 6823 handset 2. Support for Cisco IP DECT RPT-110 Repeater The Repeater extends the connectivity range of handsets registered to the Base Stations. The Deployment Guide provides more detail on how combinations of Base Stations and Repeaters may be installed to satisfy different signaling coverage scenarios. 3. Temporary Multicell Feature for Calling This short term multicell solution requires manual intervention to complete. The solution is valid for up to 5 base stations and 30 handsets. A TAC Service Request is required to provide assistance in configuring this solution. 4. Firmware Requirement to upgrade to full Multicell Solution SERVICE IMPACT: WxC (Carrier) Cisco DECT DBS210 Base Stations, customers / users will need to re-sync or reboot their base stations in order to trigger the upgrade following the completion of the deployment. Customer Notice Links Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/

Schedule

August 7, 2021 10:00AM - 2:00AM EDT
August 7, 2021 2:00PM - 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Engineering will be updating the routing policy to forward traffic to one of our cloud providers over new external connections. . SERVICE IMPACT: This may cause a brief service disruption during network convergence. Engineering will be aiming to keep this as brief as possible . NOTE: This Maintenance was previously scheduled for 07/27/2021. Then it was rescheduled for 08/13/2021. There is one final change and this Maintenance has been rescheduled for 08/07/2021.

Schedule

August 21, 2021 10:00AM - 2:00PM EDT
August 21, 2021 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Engineering will be updating the routing policy to forward traffic to one of our cloud providers over new external connections. . SERVICE IMPACT: This may cause a brief service disruption during network convergence within the Frankfurt Data Center. Engineering will be aiming to keep this as brief as possible. . NOTE: This Maintenance was previously scheduled for 07/27/2021. Then it was rescheduled for 08/20/2021. There is one final change and this Maintenance has been rescheduled for 08/21/2021.

History (Last 7 days)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto CAP Weekly Upgrade (apply 22.9.7.2 patch set) . SERVICE IMPACT: Call processing should be unaffected. Rialto Portals, APIs and Order Provisioning may be down during this maintenance window.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

July 24, 2021 1:00AM - July 24, 2021 3:00AM EDT
July 24, 2021 5:00AM - July 24, 2021 7:00AM UTC



July 24, 2021 1:00AM EDT
July 24, 2021 5:00AM UTC
[Update] Scheduled maintenance is starting.

July 24, 2021 3:00AM EDT
July 24, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the London Internal Core Gateways to new hardware. . SERVICE IMPACT: Disruption to service in London will be expected as services are gracefully taken offline to allow for the configuration to take place. These will then be restored gradually and tested. Frankfurt will be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN. . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 22, 2021 5:00PM - July 22, 2021 10:00PM EDT
July 22, 2021 9:00PM - July 23, 2021 2:00AM UTC



July 22, 2021 5:00PM EDT
July 22, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

July 22, 2021 10:00PM EDT
July 23, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

July 22, 2021 9:00AM - July 22, 2021 1:00PM EDT
July 22, 2021 1:00PM - July 22, 2021 5:00PM UTC



July 22, 2021 9:00AM EDT
July 22, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

July 22, 2021 1:00PM EDT
July 22, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing a modification within the PaaS Beta Phone DMS resources. . SERVICE IMPACT: While no service impact is expected, we would like to inform our customers for any unexpected occurrences.


Components

BroadCloud with UC-One (PaaS Solution)


Locations

Sandbox - United States


Schedule

July 22, 2021 4:00AM - July 22, 2021 5:00AM EDT
July 22, 2021 8:00AM - July 22, 2021 9:00AM UTC



July 22, 2021 4:00AM EDT
July 22, 2021 8:00AM UTC
[Update] Scheduled maintenance is starting.

July 22, 2021 5:00AM EDT
July 22, 2021 9:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 21, 2021 6:00PM - July 21, 2021 10:00PM EDT
July 21, 2021 10:00PM - July 22, 2021 2:00AM UTC



July 21, 2021 6:00PM EDT
July 21, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

July 21, 2021 10:00PM EDT
July 22, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 21, 2021 4:00PM - July 21, 2021 10:00PM EDT
July 21, 2021 8:00PM - July 22, 2021 2:00AM UTC



July 21, 2021 4:00PM EDT
July 21, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

July 21, 2021 10:00PM EDT
July 22, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Demand Maintenance to upgrade the SRX-240 switches within our Dallas datacenter. This includes system software only for this upgrade. . SERVICE IMPACT: During this process there will be an outage for this site during the time scheduled.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

July 20, 2021 10:00PM - July 21, 2021 12:01AM EDT
July 21, 2021 2:00AM - July 21, 2021 4:01AM UTC



July 20, 2021 10:00PM EDT
July 21, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 21, 2021 12:01AM EDT
July 21, 2021 4:01AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: This is a maintenance to change the configuration of the DubberRecorder in all the AS's in Europe from using Single Stream Recording to Dual Stream recording. This is required to enable new feature functionality with the Dubber Call Recording service. . SERVICE IMPACT: The impact to customers is that the Call Recording service will temporarily be disrupted as the changes take place. It is expected for the maintenance to take 6 hours to complete. There will not be 6 hours of down time but during the maintenance there will be temporary disruptions in the Call Recording service.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

July 20, 2021 5:00PM - July 20, 2021 11:00PM EDT
July 20, 2021 9:00PM - July 21, 2021 3:00AM UTC



July 20, 2021 5:00PM EDT
July 20, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

July 20, 2021 11:00PM EDT
July 21, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

July 20, 2021 10:04AM - July 20, 2021 2:04PM EDT
July 20, 2021 2:04PM - July 20, 2021 6:04PM UTC



July 20, 2021 10:04AM EDT
July 20, 2021 2:04PM UTC
[Update] Scheduled maintenance is starting.

July 20, 2021 2:04PM EDT
July 20, 2021 6:04PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Japan




July 19, 2021 8:55PM EDT
July 20, 2021 12:55AM UTC
[Investigating] We have an issue of MPP device provisioning of Japan DC There is no issue with the phones which are already provisioned, but device provisioning will fail for new phones. If customer execute the factory reset or phone config changes, it may also fail. Please be noted we do not recommend to update phone config until issue will be cleared.

July 19, 2021 10:08PM EDT
July 20, 2021 2:08AM UTC
[Resolved] BroadCloud/Webex Calling Japan: Please be advised that the issue is resolved now and operating normally. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.7.1) and switch the active datacenter to: Chicago (CH3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

July 19, 2021 3:00PM - July 19, 2021 10:00PM EDT
July 19, 2021 7:00PM - July 20, 2021 2:00AM UTC



July 19, 2021 3:00PM EDT
July 19, 2021 7:00PM UTC
[Update] Scheduled maintenance is starting.

July 19, 2021 10:00PM EDT
July 20, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

BroadCloud/Webex Calling


Locations

United States




July 19, 2021 3:01PM EDT
July 19, 2021 7:01PM UTC
[Investigating] BroadCloud/Webex Calling (US): Please be advised that our alerting systems have made us aware of a critical issue with Provisioning at this time. A limited number of users are experiencing issues logging into their Call Center. Only a limited number of uers will be affected by this issue. Calling is not impacted. We apologize for the disruption and we are working urgently to correct the problem. The next update will be provided within 60 minutes.

July 19, 2021 3:43PM EDT
July 19, 2021 7:43PM UTC
[Resolved] BroadCloud/Webex Calling (US): Please be advised that Provisoning is now operating normally. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Japan




July 18, 2021 11:44PM EDT
July 19, 2021 3:44AM UTC
[Investigating] We have an issue of MPP device provisioning of Japan DC There is no issue with the phones which are already provisioned, but device provisioning will fail for new phones. If customer execute the factory reset or phone config changes, it may also fail. Please be noted we do not recommend to update phone config until issue will be cleared.

July 19, 2021 12:33AM EDT
July 19, 2021 4:33AM UTC
[Identified] Please be advised that the issue has been identified and work towards resolution is taking place. We apologize for the disruption.

July 19, 2021 1:55AM EDT
July 19, 2021 5:55AM UTC
[Resolved] BroadCloud/Webex Calling Japan: Please be advised that the issue is resolved now and operating normally. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners. We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.

Description

DESCRIPTION: The Cisco Engineering Team will be performing Demand Maintenance to upgrade the EX-2200 switches within our Dallas datacenter. This includes system software only for this upgrade. . SERVICE IMPACT: During this process there will be an outage for this site during the time scheduled.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

July 18, 2021 10:00PM - July 19, 2021 12:01AM EDT
July 19, 2021 2:00AM - July 19, 2021 4:01AM UTC



July 18, 2021 10:00PM EDT
July 19, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

July 19, 2021 12:01AM EDT
July 19, 2021 4:01AM UTC
[Update] Scheduled maintenance is complete.