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Active Incidents

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Active Maintenances

7

Upcoming Maintenances

Cisco BroadCloud

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Schedule

December 17, 2018 4:00PM - 8:00PM EST
December 17, 2018 9:00PM - 1:00AM UTC

Components

UC-One SaaS

Locations

Europe

Description

MAINTENANCE NOTIFICATION: Network/Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed to update the UC-One SaaS server software. The upgrade is to improve geographic resiliency. There are no functional changes to the application, however we will be refactoring application clusters. The end goal is to improve resiliency during Google Zonal outages similar to the event which occurred on 10/11 which caused an outage on the UC-One SaaS platform. https://status.cloud.google.com/incident/cloud-networking/18016 SERVICE IMPACT: The UC-One platform will be unavailable to end users for ~2.5-3 hours during the work window. Services will begin to slowly come back up during the second hour and we expect restoration of service by the third hour. Ref.: CLOUD-5686

Schedule

December 17, 2018 10:00PM - December 18, 2018 2:00AM EST
December 18, 2018 3:00AM - December 18, 2018 7:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Maintenance is to be performed within which BroadSoft will be applying important patches in the Application Servers in order to solve a problem with heap exhaustion. SERVICE IMPACT: AS services will be restarted and call processing and registrations may be degraded for less than 2 minutes while service is handled by the active AS. CLOUD-5807

Schedule

December 18, 2018 5:00AM - 9:00AM EST
December 18, 2018 10:00AM - 2:00PM UTC

Components

Cisco BroadCloud

Locations

Japan

Description

作業時間: 2018年12月18日 19:00 - 2018年12月18日 23:00 日本標準時 メンテナンス通知: ネットワークコンポーネント メンテナンス種類: 一時メンテナンス 説明: セキュリティ向上のため、ネットワークコンポーネントの設定変更作業を行います。 サービスへの影響: 通話処理等、サービス影響はございません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Network component MAINTENANCE TYPE: Demand DESCRIPTION: Updating network component configurations for security reasons. SERVICE IMPACT: No service impact is expected. Ref.: CLOUD-5722

Schedule

December 19, 2018 10:00PM - December 20, 2018 2:00AM EST
December 20, 2018 3:00AM - December 20, 2018 7:00AM UTC

Components

UC-One SaaS

Locations

North America

Description

MAINTENANCE NOTIFICATION: Network/Configuration MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed to update the UC-One SaaS server software. The upgrade is to improve geographic resiliency. There are no functional changes to the application, however we will be refactoring application clusters. The end goal is to improve resiliency during Google Zonal outages similar to the event which occurred on 10/11 which caused an outage on the UC-One SaaS platform. https://status.cloud.google.com/incident/cloud-networking/18016 SERVICE IMPACT: The UC-One platform will be unavailable to end users for ~2.5-3 hours during the work window. Services will begin to slowly come back up during the second hour and we expect restoration of service by the third hour. Ref.: CLOUD-5687

Schedule

January 11, 2019 9:00PM - January 12, 2019 1:00AM EST
January 12, 2019 2:00AM - January 12, 2019 6:00AM UTC

Components

Cisco BroadCloud

Locations

Europe

Description

DESCRIPTION: A Scheduled Maintenance that was scheduled to be performed on 30th November 2018 has been postponed to 11th January 2019 within which BroadSoft is performing an upgrade of our internet routers in our London datacentre. Service will be at risk due to lack of redundancy during the work window and there may be a very brief interruption to service for Service Providers with Direct Connections to BroadCloud as traffic moves across to our Frankfurt Datacentre. SERVICE IMPACT: Service Provider Portals, Myphone, Mysite and REP will be unaffected. However, for some French, and 1 UK Service Provider that have Direct Connections to BroadCloud in our London Datacentre, some end users may briefly experience a dropped call or registration and/or post dial dial delay as traffic moves from our London to our Frankfurt datacentre. If end users experience any of these symptoms we request they re-try their call. Service Providers affected by these works will be contacted by TAC directly within 48 hours of this notice being issued. If you need further details, please contact TAC quoting the reference number below. Ref.: CLOUD-5368

Schedule

January 18, 2019 8:00AM - 12:00PM EST
January 18, 2019 1:00PM - 5:00PM UTC

Components

Cisco BroadCloud

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our Internet routers in Melbourne on January 19, 2019 at 01:00 AM Melbourne Australia time. Each device will be upgraded individually to maintain traffic redundancy. Most of our VPN NNI's are single circuits so we do expect traffic to shift away from Melbourne to Sydney during this work. SERVICE IMPACT: During this maintenance, we expect there to be some service interruption. Ref.: CLOUD-5421

Schedule

January 25, 2019 8:00AM - 12:00PM EST
January 25, 2019 1:00PM - 5:00PM UTC

Components

Cisco BroadCloud

Locations

Australia

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is performing an upgrade of our Internet routers in Sydney on January 26, 2019 at 01:00 AM Sydney Australia time. Each device will be upgraded individually to maintain traffic redundancy. Most of our VPN NNI's are single circuits so we do expect traffic to shift away from Sydney to Melbourne during this work. SERVICE IMPACT: During this maintenance, we expect there to be some service interruption. Ref.: CLOUD-5422

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE (Demand/Scheduled/Emergency): Demand DESCRIPTION: A Demand Maintenance is to be performed on the BroadCloud Access and PSTN Peering Session Border Controllers (SBC). BroadCloud Engineering will be increasing a subsequent media timer on the SBCs as an intermediate step to improve customer experience in certain call hold scenarios. SERVICE IMPACT: No impact is expected on active or new calls during this maintenance. If customers have questions or concerns about this activity, please contact TAC for more information.


Components

Cisco BroadCloud


Locations

North America


Schedule

December 15, 2018 10:00PM - December 15, 2018 11:00PM EST
December 16, 2018 3:00AM - December 16, 2018 4:00AM UTC



December 15, 2018 10:00PM EST
December 16, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

December 15, 2018 11:00PM EST
December 16, 2018 4:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: We will be performing an upgrade of our Internet routers in our Dallas facility. Each device will be upgraded individually to maintain traffic redundancy. SERVICE IMPACT: Active calls may be affected during the switchover to redundant facilities. Service Provider Portals, Myphone, Mysite will be available. ref: CLOUD-5427


Components

Cisco BroadCloud, BroadCloud with UC-One (PaaS Solution), BroadSoft Hospitality


Locations

North America, Sandbox - North America


Schedule

December 14, 2018 10:00PM - December 15, 2018 2:00AM EST
December 15, 2018 3:00AM - December 15, 2018 7:00AM UTC



December 14, 2018 10:00PM EST
December 15, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

December 15, 2018 2:00AM EST
December 15, 2018 7:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

VoIP Logic PaaS


Locations

New York, Tampa




December 13, 2018 10:34AM EST
December 13, 2018 3:34PM UTC
[Investigating] VoiPLogic PaaS Cortex Access VoiPLogic PaaS Cortex Access is currently down. Engineering is investigating. Updates to follow.

December 13, 2018 10:45AM EST
December 13, 2018 3:45PM UTC
[Investigating] Cortex incident is only affecting Cluster 1.

December 13, 2018 11:07AM EST
December 13, 2018 4:07PM UTC
[Resolved] VoiPLogic PaaS Cortex Access Cortex portal access to cluster 1 is now operational. We apologize for the disruption.

Description

MAINTENANCE NOTIFICATION: Call Detail Records MAINTENANCE TYPE: (Demand/Scheduled/Emergency) Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is to deploy Rialto Software Upgrade - Apply 22.5.2 Hotfix for Call Detail Records. This corrects an issue with My Reports that is not correctly displaying all information. All pertinent data is there, and new records should not need to be generated. This is only to address the 3 columns that are not displaying data in My Reports. SERVICE IMPACT: Call processing should be unaffected. The R22.5.2 Hotfix will be applied to applicable Rialto Software components. All Rialto web portals and provisioning interfaces (Service Provider Portal, MyPhone, MySite, Rialto Enterprise Portal, and Rest API) will be unavailable during this time. Ref.: CLOUD-5785


Components

Cisco BroadCloud


Locations

North America


Schedule

December 11, 2018 10:00PM - December 12, 2018 3:00AM EST
December 12, 2018 3:00AM - December 12, 2018 8:00AM UTC



December 11, 2018 10:00PM EST
December 12, 2018 3:00AM UTC
[Update] Scheduled maintenance is starting.

December 12, 2018 3:00AM EST
December 12, 2018 8:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying the latest Patch Bundle to the Service provider portals. The Release Notes are available on the KnowledgeBase:- https://xchange.broadsoft.com/node/1034152 SERVICE IMPACT: Call processing is not affected. However Service Provider Portals, Myphone, Mysite, REP and the API will be unavailable during the work window. Ref.: CLOUD-5529


Components

Cisco BroadCloud


Locations

Europe


Schedule

December 11, 2018 4:00PM - December 11, 2018 8:00PM EST
December 11, 2018 9:00PM - December 12, 2018 1:00AM UTC



December 11, 2018 4:00PM EST
December 11, 2018 9:00PM UTC
[Update] Scheduled maintenance is starting.

December 11, 2018 8:00PM EST
December 12, 2018 1:00AM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is applying the latest Patch Bundle to the Service provider portals. The Release Notes are available on the KnowledgeBase:- https://xchange.broadsoft.com/node/1034152 SERVICE IMPACT: Call processing is not affected. However Service Provider Portals, Myphone, Mysite, REP and the API will be unavailable during the work window. Ref.: CLOUD-5530


Components

Cisco BroadCloud


Locations

Australia


Schedule

December 11, 2018 10:00AM - December 11, 2018 2:00PM EST
December 11, 2018 3:00PM - December 11, 2018 7:00PM UTC



December 11, 2018 10:00AM EST
December 11, 2018 3:00PM UTC
[Update] Scheduled maintenance is starting.

December 11, 2018 2:00PM EST
December 11, 2018 7:00PM UTC
[Update] Scheduled maintenance is complete.

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be changing NY/LA firewalls routing to allow new networks in NYC and LAX. SERVICE IMPACT: During this event we do not expect any service interruption. CLOUD-5777


Components

VoIP Logic PaaS


Locations

New York


Schedule

December 10, 2018 9:00PM - December 10, 2018 11:00PM EST
December 11, 2018 2:00AM - December 11, 2018 4:00AM UTC



December 10, 2018 9:00PM EST
December 11, 2018 2:00AM UTC
[Update] Scheduled maintenance is starting.

December 10, 2018 11:00PM EST
December 11, 2018 4:00AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

BroadSoft CC-One


Locations

Japan




December 10, 2018 10:14PM EST
December 11, 2018 3:14AM UTC
[Resolved] (BroadSoft CC-One -Japan): BroadSoft CC-Oneをご利用中の一部のお客様におきまして、2018年12月11日 午前11時頃より、1時間に渡って発着信がしにくくなる障害が発生いたしました。現在は復旧済みですが、ご迷惑をお掛け致しましたことを深くお詫びいたします。 ++++++++++++++++++++++++++++ BroadSoft CC-One Japan serveces have had call processing issue from 2018/12/11 11AM JST, duration was approximately1 hour. It has already been resolved around noon. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization.