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Planned Maintenance In Progress

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Active Incidents

1

Active Maintenances

24

Upcoming Maintenances

Demand Maintenance - Rialto Weekly Patch 22.9.3.3 (EU) - CLOUD-21940Planned Maintenance

Description

DESCRIPTION: The Cisco Network Operations Team will be performing Demand Maintenance to apply the Rialto CAP Weekly Upgrade (22.9.3.3 patch set). . SERVICE IMPACT: Release patch set will be applied to applicable Rialto Software components. Customer Admin Portal (CAP) and Customer User Portal (CUP) may be briefly unavailable during this maintenance. Rialto APIs, Order Provisioning and Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

April 21, 2021 4:00PM - 5:00PM EDT
April 21, 2021 8:00PM - 9:00PM UTC


April 21, 2021 4:00PM EDT
April 21, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

BroadCloud/Webex Calling

Australia

Operational

Canada

Operational

Europe

Planned Maintenance

Japan

Operational

United States

Operational

Dedicated

Operational

Beta Environment

Operational

BroadCloud with UC-One (PaaS Solution)

United States

Operational

Sandbox - United States

Operational

UC-One SaaS

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

Webex for BroadWorks

Australia

Operational

Canada

Operational

Europe

Operational

United States

Operational

Stage

Operational

EOL: Team-One

United States

Operational

EOL: VoIP Logic PaaS

New York

Operational

Tampa

Operational

For known issues, see https://callinghelp.cisco.com/known-issues/ For the status of other Webex services, please refer to: https://status.webex.com

Scheduled Maintenance

Demand Maintenance - F5 Upgrade (US) - CLOUD-21728Planned Maintenance

Schedule

April 22, 2021 5:00AM - 9:00AM EDT
April 22, 2021 9:00AM - 1:00PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade edge devices within the Chicago Datacenter. . SERVICE IMPACT: While no Service Impact is expected, we are notifying our customers for any unexpected events. . NOTE: This Maintenance was previously scheduled for April 22, 2021 at 8:30 AM EDT but has been rescheduled for April 22, 2021 at 5:00 AM EDT.
Scheduled Maintenance - Connection Migration (AU) - CLOUD-21697Planned Maintenance

Schedule

April 22, 2021 8:00AM - 12:00PM EDT
April 22, 2021 12:00PM - 4:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Melbourne datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Sydney datacenter during this activity. Engineering will be aiming to keep this to a minimum.
Demand Maintenance - F5 Upgrade (US) - CLOUD-21728Planned Maintenance

Schedule

April 22, 2021 8:30AM - 12:30PM EDT
April 22, 2021 12:30PM - 4:30PM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to upgrade edge devices within the Chicago Datacenter. . SERVICE IMPACT: While no Service Impact is expected, we are notifying our customers for any unexpected events.
Demand Maintenance - Rialto Weekly Patch 22.9.3.3 (AU) - CLOUD-21941Planned Maintenance

Schedule

April 22, 2021 10:00AM - 11:00AM EDT
April 22, 2021 2:00PM - 3:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: The Cisco Network Operations Team will be performing Demand Maintenance to apply the Rialto CAP Weekly Upgrade (22.9.3.3 patch set). . SERVICE IMPACT: Release patch set will be applied to applicable Rialto Software components. Customer Admin Portal (CAP) and Customer User Portal (CUP) may be briefly unavailable during this maintenance. Rialto APIs, Order Provisioning and Call processing should be unaffected.
Demand Maintenance - Network Migration (EU) - CLOUD-21257Planned Maintenance

Schedule

April 22, 2021 4:00PM - 9:00PM EDT
April 22, 2021 8:00PM - 1:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance within the Frankfurt Datacenter in order to migrate internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in Frankfurt will be expected as services are gracefully taken offline to allow for the configuration to take place. These will then be restored gradually and tested. The London datacenter will of course be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC
Scheduled Maintenance - BroadWorks Patch (April 2021) (EU) - CLOUD-21695Planned Maintenance

Schedule

April 22, 2021 6:00PM - 10:00PM EDT
April 22, 2021 10:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.
Scheduled Maintenance - Router Replacement (RMA) (US) - CLOUD-21639Planned Maintenance

Schedule

April 23, 2021 10:00PM - April 24, 2021 2:00AM EDT
April 24, 2021 2:00AM - April 24, 2021 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: The Cisco Network Engineering Team will be replacing a faulty redundant network component. . SERVICE IMPACT: Clients/Phones and PSTN SIP trunks that use Chicago as primary may fail over to the Dallas datacenter accordingly during the maintenance. We will be working to keep this service interruption as brief as possible.
Demand Maintenance - Rialto Patch 22.9.4.1 (BETA) & Data Center Switchover (CH3>DA3) - CLOUD-21833Planned Maintenance

Schedule

April 26, 2021 3:00PM - 7:00PM EDT
April 26, 2021 7:00PM - 11:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/19/2021 but has been rescheduled for 04/26/2021.
Demand Maintenance - Peering Migration (EU) (London) - CLOUD-21153 Planned Maintenance

Schedule

April 26, 2021 8:00PM - 11:00PM EDT
April 27, 2021 12:00AM - 3:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to migrate the LINX Public Peering interconnect to a new router in Equinix LD5 (London). . SERVICE IMPACT: A brief drop on that circuit may be noticed as the circuit is being moved to the new router. . NOTE: This Demand Maintenance was previously scheduled but has been rescheduled for 04/26/2021.
Scheduled Maintenance - BroadWorks Patch (April 2021) (US) - CLOUD-21696Planned Maintenance

Schedule

April 26, 2021 11:00PM - April 27, 2021 4:00AM EDT
April 27, 2021 3:00AM - April 27, 2021 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.
Scheduled Maintenance - Cluster Upgrade (EU) - CLOUD-21950Planned Maintenance

Schedule

April 27, 2021 5:00PM - April 28, 2021 1:00AM EDT
April 27, 2021 9:00PM - April 28, 2021 5:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the exiting R22 AS Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.
Scheduled Maintenance - Cluster Upgrade (EU) - CLOUD-21295Planned Maintenance

Schedule

April 27, 2021 6:00PM - April 28, 2021 2:00AM EDT
April 27, 2021 10:00PM - April 28, 2021 6:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the exiting R22 AS Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally. . NOTE: This Scheduled Maintenance was previously scheduled for 04/06/2021 but has been rescheduled for 04/27/2021.
Scheduled Maintenance - BroadWorks Patch (April 2021) (JP) - CLOUD-21699Planned Maintenance

Schedule

April 28, 2021 9:00AM - 1:00PM EDT
April 28, 2021 1:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.
Demand Maintenance - Rialto Patch 22.9.4.1 (EU) & Data Center Switchover (FR4>LD5) - CLOUD-21832Planned Maintenance

Schedule

April 28, 2021 4:00PM - 10:00PM EDT
April 28, 2021 8:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: London (LD5). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/21/2021 but has been rescheduled for 04/28/2021.
Demand Maintenance - Network Migration (EU) - CLOUD-21257Planned Maintenance

Schedule

April 29, 2021 5:00PM - 10:00PM EDT
April 29, 2021 9:00PM - 2:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Europe

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance within the Frankfurt Datacenter in order to migrate internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in Frankfurt will be expected as services are gracefully taken offline to allow for the configuration to take place. These will then be restored gradually and tested. The London datacenter will of course be available to take calling traffic throughout the maintenance. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . NOTE: This Demand Maintenance was previously scheduled for 04/22/2021 but has been rescheduled for 04/29/2021.
Demand Maintenance - Rialto Patch 22.9.4.1 (JP) & Data Center Switchover (OS1>TY6) - CLOUD-21842Planned Maintenance

Schedule

May 3, 2021 10:00AM - 2:00PM EDT
May 3, 2021 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Tokyo (TY6). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/26/2021 but has been rescheduled for 05/03/2021.
Demand Maintenance - Rialto Patch 22.9.4.1 (US/XO) & Data Center Switchover (CH3>DA3) - CLOUD-21905Planned Maintenance

Schedule

May 4, 2021 12:00AM - 4:00AM EDT
May 4, 2021 4:00AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.
Scheduled Maintenance - F5 Upgrade - (JP) - CLOUD-21956Planned Maintenance

Schedule

May 4, 2021 10:00AM - 1:00PM EDT
May 4, 2021 2:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the OS1 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.
Demand Maintenance - Rialto Patch 22.9.4.1 (US/VZMM) & Data Center Switchover (CH3>DA3) - CLOUD-21918Planned Maintenance

Schedule

May 5, 2021 12:00AM - 4:00AM EDT
May 5, 2021 4:00AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Dedicated

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.
Scheduled Maintenance - F5 Upgrade - (JP) - CLOUD-21960Planned Maintenance

Schedule

May 5, 2021 10:00AM - 1:00PM EDT
May 5, 2021 2:00PM - 5:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the TY6 External F5's (JP). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.
Demand Maintenance - Rialto Patch 22.9.4.1 (AU) & Data Center Switchover (ME1>SY3) - CLOUD-21843Planned Maintenance

Schedule

May 5, 2021 10:00AM - 2:00PM EDT
May 5, 2021 2:00PM - 6:00PM UTC

Components

BroadCloud/Webex Calling

Locations

Australia

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Sydney (SY3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected. . NOTE: This Demand Maintenance was previously scheduled for 04/28/2021 but has been rescheduled for 05/05/2021.
Demand Maintenance - Rialto Patch 22.9.4.1 (US) & Data Center Switchover (CH3>DA3) - CLOUD-21919Planned Maintenance

Schedule

May 6, 2021 12:00AM - 4:00AM EDT
May 6, 2021 4:00AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

United States

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Call processing should be unaffected.
Demand Maintenance - Rialto Patch 22.9.4.1 (CA) & Data Center Switchover (TR2>VR1) - CLOUD-21920Planned Maintenance

Schedule

May 7, 2021 12:00AM - 4:00AM EDT
May 7, 2021 4:00AM - 8:00AM UTC

Components

BroadCloud/Webex Calling

Locations

Canada

Description

DESCRIPTION: Rialto Software Upgrade (upgrade to Release 22.9.4.1) and switch the active datacenter to: Vancouver (VR1). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter.
Scheduled Maintenance - New IP addresses for Webex Calling - CLOUD-21516Planned Maintenance

Schedule

May 8, 2021 12:00AM - 12:02AM EDT
May 8, 2021 4:00AM - 4:02AM UTC

Components

BroadCloud/Webex Calling

Locations

Japan

Description

DESCRIPTION: Please be advised that Cisco will be adding 6 new IP ranges for the FQDN (activate.cisco.com) which will come into effect starting May 8, 2021. Please refer to the following article to get updated information on the change and relevant addresses to be added to any access lists. https://help.webex.com/en-us/b2exve/Port-Reference-Information-for-Cisco-Webex-Calling . SERVICE IMPACT: None

History (Last 7 days)

Scheduled Maintenance - BroadWorks Patch (April 2021) (AU) - CLOUD-21694Planned Maintenance

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

April 21, 2021 9:00AM - April 21, 2021 1:00PM EDT
April 21, 2021 1:00PM - April 21, 2021 5:00PM UTC


April 21, 2021 9:00AM EDT
April 21, 2021 1:00PM UTC
[Update] Scheduled maintenance is starting.

April 21, 2021 1:00PM EDT
April 21, 2021 5:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - BroadWorks Patch (April 2021) (CA) - CLOUD-21693Planned Maintenance

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

April 20, 2021 11:00PM - April 21, 2021 3:00AM EDT
April 21, 2021 3:00AM - April 21, 2021 7:00AM UTC


April 20, 2021 11:00PM EDT
April 21, 2021 3:00AM UTC
[Update] Scheduled maintenance is starting.

April 21, 2021 3:00AM EDT
April 21, 2021 7:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Cluster Upgrade (EU) - CLOUD-21294Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the exiting R22 AS Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally. . NOTE: This Scheduled Maintenance was previously scheduled for 03/30/2021 but has been rescheduled for 04/20/2021.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 20, 2021 6:00PM - April 21, 2021 2:00AM EDT
April 20, 2021 10:00PM - April 21, 2021 6:00AM UTC


April 20, 2021 6:00PM EDT
April 20, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

April 21, 2021 2:00AM EDT
April 21, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Weekly Patch 22.9.3.3 (CA) - CLOUD-21938Planned Maintenance

Description

DESCRIPTION: The Cisco Network Operations Team will be performing Demand Maintenance to apply the Rialto CAP Weekly Upgrade (22.9.3.3 patch set). . SERVICE IMPACT: Release patch set will be applied to applicable Rialto Software components. Customer Admin Portal (CAP) and Customer User Portal (CUP) may be briefly unavailable during this maintenance. Rialto APIs, Order Provisioning and Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Canada


Schedule

April 21, 2021 12:00AM - April 21, 2021 1:00AM EDT
April 21, 2021 4:00AM - April 21, 2021 5:00AM UTC


April 21, 2021 12:00AM EDT
April 21, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

April 21, 2021 1:00AM EDT
April 21, 2021 5:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - F5 Upgrade - (EU) - CLOUD-21678Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the FR4 External F5's (EU). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 20, 2021 4:00PM - April 20, 2021 5:00PM EDT
April 20, 2021 8:00PM - April 20, 2021 9:00PM UTC


April 20, 2021 4:00PM EDT
April 20, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

April 20, 2021 5:00PM EDT
April 20, 2021 9:00PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Connection Migration (AU) - CLOUD-21698Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to migrate a public IPv4 and IPv6 subnet as well as a ISP interconnect to a new router within the Sydney datacenter. . SERVICE IMPACT: A brief drop on that circuit will be noticed as the circuit is moved to the new router. This may cause a number of registered devices/clients to fail over to the Melbourne datacenter during this activity. Engineering will be aiming to keep this to a minimum.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

April 20, 2021 8:00AM - April 20, 2021 12:00PM EDT
April 20, 2021 12:00PM - April 20, 2021 4:00PM UTC


April 20, 2021 8:00AM EDT
April 20, 2021 12:00PM UTC
[Update] Scheduled maintenance is starting.

April 20, 2021 12:00PM EDT
April 20, 2021 4:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Weekly Patch 22.9.3.3 (JP) - CLOUD-21939Planned Maintenance

Description

DESCRIPTION: The Cisco Network Operations Team will be performing Demand Maintenance to apply the Rialto CAP Weekly Upgrade (22.9.3.3 patch set). . SERVICE IMPACT: Release patch set will be applied to applicable Rialto Software components. Customer Admin Portal (CAP) and Customer User Portal (CUP) may be briefly unavailable during this maintenance. Rialto APIs, Order Provisioning and Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

April 20, 2021 10:00AM - April 20, 2021 11:00AM EDT
April 20, 2021 2:00PM - April 20, 2021 3:00PM UTC


April 20, 2021 10:00AM EDT
April 20, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

April 20, 2021 11:00AM EDT
April 20, 2021 3:00PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Rialto Weekly Patch 22.9.3.3 (US) - CLOUD-21937Planned Maintenance

Description

DESCRIPTION: The Cisco Network Operations Team will be performing Demand Maintenance to apply the Rialto CAP Weekly Upgrade (22.9.3.3 patch set). . SERVICE IMPACT: Release patch set will be applied to applicable Rialto Software components. Customer Admin Portal (CAP) and Customer User Portal (CUP) may be briefly unavailable during this maintenance. Rialto APIs, Order Provisioning and Call processing should be unaffected.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

April 20, 2021 12:00AM - April 21, 2021 1:00AM EDT
April 20, 2021 4:00AM - April 21, 2021 5:00AM UTC


April 20, 2021 12:00AM EDT
April 20, 2021 4:00AM UTC
[Update] Scheduled maintenance is starting.

April 20, 2021 10:40AM EDT
April 20, 2021 2:40PM UTC
[Update] Maintenance Completed
Scheduled Maintenance - Cluster Upgrade (EU) - CLOUD-21295Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the exiting R22 AS Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally. . NOTE: This Scheduled Maintenance was previously scheduled for 04/27/2021 but has been rescheduled for 05/04/2021.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 20, 2021 10:30AM - April 20, 2021 10:30AM EDT
April 20, 2021 2:30PM - April 20, 2021 2:30PM UTC


April 20, 2021 10:33AM EDT
April 20, 2021 2:33PM UTC
[Update] Scheduled maintenance is starting.

April 20, 2021 10:33AM EDT
April 20, 2021 2:33PM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - F5 Upgrade - (EU) - CLOUD-21677Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the LD5 External F5's (EU). This upgrade is necessary to mitigate F5 vulnerabilities. . SERVICE IMPACT: We will be upgrading one device at a time so this should not affect any services.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 19, 2021 4:00PM - April 19, 2021 7:00PM EDT
April 19, 2021 8:00PM - April 19, 2021 11:00PM UTC


April 19, 2021 4:00PM EDT
April 19, 2021 8:00PM UTC
[Update] Scheduled maintenance is starting.

April 19, 2021 7:00PM EDT
April 19, 2021 11:00PM UTC
[Update] Scheduled maintenance is complete.
Unable to receive calls from anonymous caller on Webex clientDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Australia, Canada, Europe, Japan, United States



April 9, 2021 3:44AM EDT
April 9, 2021 7:44AM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 4:48AM EDT
April 9, 2021 8:48AM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 6:33AM EDT
April 9, 2021 10:33AM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min.

April 9, 2021 7:34AM EDT
April 9, 2021 11:34AM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 8:34AM EDT
April 9, 2021 12:34PM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 9:34AM EDT
April 9, 2021 1:34PM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 10:45AM EDT
April 9, 2021 2:45PM UTC
[Investigating] Webex Calling (All Region): Please be advised that our alerting systems have made us aware of an issue where some users are unable to receive anonymous calls while on Webex client. The affected version is 41.3. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 min

April 9, 2021 12:02PM EDT
April 9, 2021 4:02PM UTC
[Identified] Webex Calling (All Regions): Please be advised that we have identified the source of the issue that is causing the inibility to receive anonymous calls while on the Webex Client (Version 41.3). Currently a software fix is being developed. Once this fix has been validated, a deployment date/time will be provided. We apologize for the disruption and we are working urgently to correct the problem. Further information will be provided within the next 60 minutes.

April 9, 2021 1:02PM EDT
April 9, 2021 5:02PM UTC
[Identified] Webex Calling (All Regions): Please be advised that we have identified the source of the issue that is causing the inibility to receive anonymous calls while on the Webex Client (Version 41.3). Currently a software fix is being developed. Once this fix has been validated, a deployment date/time will be provided. Moving forward, addtional status updates will be provided on a daily basis. We apologize for the disruption and we are working urgently to correct the problem.

April 10, 2021 5:36PM EDT
April 10, 2021 9:36PM UTC
[Identified] Webex Calling (All Regions): Please be advised that we have identified the source of the issue that is causing the inibility to receive anonymous calls while on the Webex Client (Version 41.x). Currently a software fix has been developed but needs to be tested/validated. Once this fix has been tested/validated, a deployment date/time will be provided. Moving forward, addtional status updates will be provided on a daily basis. We apologize for the disruption . We have been and currently are working urgently to resolve the issue.

April 11, 2021 1:04PM EDT
April 11, 2021 5:04PM UTC
[Identified] Webex Calling (All Regions): Please be advised that we have identified the source of the issue that is causing the inibility to receive anonymous calls while on the Webex Client (Version 41.x). Currently a software fix has been developed but needs to be tested/validated. Once this fix has been tested/validated, a deployment date/time will be provided. Moving forward, addtional status updates will be provided on a daily basis. We have been and currently are working urgently to resolve the issue. We apologize for the disruption .

April 19, 2021 4:41PM EDT
April 19, 2021 8:41PM UTC
[Resolved] Webex Calling (All Regions): Please be advised that a fix has been deployed that has resolved the inibility to receive anonymous calls while on the Webex Client (Version 41.x). If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.
Demand Maintenance - Core Switch Replacement (US-DA3) - CLOUD-21463Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to replace a core switch within the Dallas datacenter. . SERVICE IMPACT: During this Demand Maintenance activity traffic will move from the Dallas (DA3) datacenter to the Chicago (CH3) datacenter. Therefore there should not be a significant impact to service. The provisioning services will not be impacted as these services will already be located out of the Chicago (CH3) datacenter.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

April 16, 2021 10:00PM - April 17, 2021 7:00AM EDT
April 17, 2021 2:00AM - April 17, 2021 11:00AM UTC


April 16, 2021 10:00PM EDT
April 17, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

April 17, 2021 7:00AM EDT
April 17, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Core Switch Replacement (US-DA3) - CLOUD-21463Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Demand Maintenance to replace a core switch within the Dallas datacenter. . SERVICE IMPACT: During this Demand Maintenance activity traffic will move from the Dallas (DA3) datacenter to the Chicago (CH3) datacenter. Therefore there should not be a significant impact to service. The provisioning services will not be impacted as these services will already be located out of the Chicago (CH3) datacenter.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

April 16, 2021 10:00PM - April 17, 2021 7:00AM EDT
April 17, 2021 2:00AM - April 17, 2021 11:00AM UTC


April 16, 2021 10:00PM EDT
April 17, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

April 17, 2021 7:00AM EDT
April 17, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Provisioning Portal Restart (US/VZMM) - CLOUD-21926Planned Maintenance

Description

DESCRIPTION: The Rialto Service Provider Portal nodes require a restart. . SERVICE IMPACT: The Rialto Service Provider Portal will be briefly unavailable during maintenance. There will be no impact to call processing.


Components

BroadCloud/Webex Calling


Locations

Dedicated


Schedule

April 16, 2021 10:00PM - April 16, 2021 11:00PM EDT
April 17, 2021 2:00AM - April 17, 2021 3:00AM UTC


April 16, 2021 10:00PM EDT
April 17, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

April 16, 2021 11:00PM EDT
April 17, 2021 3:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - Edge Access Device Migration (EU) - CLOUD-20485Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance on London Edge devices for DMZ subnets. As part of this work, the subnet will be migrated to new firewalls. . SERVICE IMPACT: This will result in an interruption of service throughout the maintenance. (Rialto, Device configs/firmware downloads, CSCAN, UC Client, PaaS EU). We will be aiming to keep this as brief as possible. . NOTE: This Scheduled Maintenance was previously scheduled but has now been rescheduled to 04/16/2021 at 5:00 PM ET US - 04/16/2021 10:00 PM ET US.


Components

BroadCloud/Webex Calling


Locations

Europe


Schedule

April 16, 2021 5:00PM - April 16, 2021 10:00PM EDT
April 16, 2021 9:00PM - April 17, 2021 2:00AM UTC


April 16, 2021 5:00PM EDT
April 16, 2021 9:00PM UTC
[Update] Scheduled maintenance is starting.

April 16, 2021 10:00PM EDT
April 17, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Mobile Client 3.9.21 (Android) Eval Release - CLOUD-21899Planned Maintenance

Description

MAINTENANCE NOTIFICATION: Client . MAINTENANCE TYPE: Demand . DESCRIPTION A Demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.21.504 Android mobile client. . To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://xchange.broadsoft.com/node/1058195 . Note: The current GA targeted release date is April 30th 2021. This is not a committed date. . SERVICE IMPACT: There will be no service impact during the maintenance. . USER EXPERIENCE End-users that have opted into the eval testing will be prompted to update the eval client.


Components

UC-One SaaS


Locations

Australia, Canada, Europe, United States, Stage


Schedule

April 16, 2021 10:00AM - April 16, 2021 10:30AM EDT
April 16, 2021 2:00PM - April 16, 2021 2:30PM UTC


April 16, 2021 10:00AM EDT
April 16, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

April 16, 2021 10:30AM EDT
April 16, 2021 2:30PM UTC
[Update] Scheduled maintenance is complete.
Demand Maintenance - Security Enhancement (US) - CLOUD-21850Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be perfoming Demand Maintenance to enhance security on CSCAN servers. . SERVICE IMPACT: There is no Service Impact expected. This is simpy a FYI notification due to the nature of the activity.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

April 16, 2021 5:00AM - April 16, 2021 7:00AM EDT
April 16, 2021 9:00AM - April 16, 2021 11:00AM UTC


April 16, 2021 5:00AM EDT
April 16, 2021 9:00AM UTC
[Update] Scheduled maintenance is starting.

April 16, 2021 7:00AM EDT
April 16, 2021 11:00AM UTC
[Update] Scheduled maintenance is complete.
Emergency Maintenance - Router Replacement (RMA) (US) - CLOUD-21892Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be replacing a faulty redundant network component. . SERVICE IMPACT: Clients/Phones and PSTN SIP trunks that use Chicago as primary may fail over to the Dallas datacenter accordingly during the maintenance. We will be working to keep this service interruption as brief as possible. . SERVICES: Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN SIP Trunks. . AFFECTED PRODUCTS: BroadCloud Carrier, BroadCloud Carrier FedRamp, Webex Calling, UCaaS & PaaS.


Components

BroadCloud/Webex Calling


Locations

United States


Schedule

April 15, 2021 10:00PM - April 16, 2021 2:00AM EDT
April 16, 2021 2:00AM - April 16, 2021 6:00AM UTC


April 15, 2021 10:00PM EDT
April 16, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

April 16, 2021 2:00AM EDT
April 16, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Webex Calling Control Hub - EMEAR : Unable to view UsersDegraded Performance

Incident Status

Degraded Performance


Components

BroadCloud/Webex Calling


Locations

Europe



April 15, 2021 5:02AM EDT
April 15, 2021 9:02AM UTC
[Investigating] Webex Calling Control Hub - EMEAR : Please be advised that we are investigating an issue that is impacting Provisioning as Users cannot be displayed in Control Hub. A toaster error will appear. Call Processing is not affected. The next update will be provided within 60 minutes.

April 15, 2021 5:50AM EDT
April 15, 2021 9:50AM UTC
[Resolved] Webex Calling Control Hub - EMEAR : Please be advised that Provisoning is now operating normally. You will now be able to access users in Control Hub. If you should encounter any further issues please contact our support organization. An RCA for this event will be published within the next 5 business days. Finally, Cisco would like to apologize for the impact caused to our customers and partners.  We have implemented corrective actions and will continue to improve the availability of our products and services. Thank you.
Scheduled Maintenance - ATA Software Upgrade (JP) - CLOUD-21510Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade ATA software (ATA 191 & ATA 192 devices). Firmware 11.1.0MPP0414.004 ES is a Engineering Special load that includes bug fixes and general improvements. This applies to Webex Calling Carrier and Webex Calling VAR/SP. . CUSTOMER NOTICE LINKS: Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ https://xchange.broadsoft.com/node/1057826 . SERVICE IMPACT: There is no Service Impact expected during this Scheduled Maintenance activity.


Components

BroadCloud/Webex Calling


Locations

Japan


Schedule

April 14, 2021 10:00AM - April 15, 2021 2:00AM EDT
April 14, 2021 2:00PM - April 15, 2021 6:00AM UTC


April 14, 2021 10:00AM EDT
April 14, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

April 15, 2021 2:00AM EDT
April 15, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Scheduled Maintenance - ATA Software Upgrade (AU) - CLOUD-21509Planned Maintenance

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade ATA software (ATA 191 & ATA 192 devices). Firmware 11.1.0MPP0414.004 ES is a Engineering Special load that includes bug fixes and general improvements. This applies to Webex Calling Carrier and Webex Calling VAR/SP. . CUSTOMER NOTICE LINKS: Webex Calling https://callinghelp.webex.com/customer-techbeat/ Webex Calling Carrier https://carrier.webex.com/webex-calling-carrier-announcements/ https://xchange.broadsoft.com/node/1057826 . SERVICE IMPACT: There is no Service Impact expected during this Scheduled Maintenance activity.


Components

BroadCloud/Webex Calling


Locations

Australia


Schedule

April 14, 2021 10:00AM - April 15, 2021 2:00AM EDT
April 14, 2021 2:00PM - April 15, 2021 6:00AM UTC


April 14, 2021 10:00AM EDT
April 14, 2021 2:00PM UTC
[Update] Scheduled maintenance is starting.

April 15, 2021 2:00AM EDT
April 15, 2021 6:00AM UTC
[Update] Scheduled maintenance is complete.
Unable to login to Control HUBService Disruption

Incident Status

Service Disruption


Components

BroadCloud/Webex Calling


Locations

Australia, Canada, Europe, Japan, United States, Dedicated, Beta Environment



April 14, 2021 10:43PM EDT
April 15, 2021 2:43AM UTC
[Investigating] Webex Calling (All Regions): Please be advised that our alerting systems have made us aware of an issue with some customers are not able to login to Control HUB. This is impacting customers in all regions. During this time users may receive an error attempting to login into Control HUB. We apologize for the disruption and we are working urgently to correct the problem. Further information will follow within the next 60 minutes.

April 15, 2021 12:02AM EDT
April 15, 2021 4:02AM UTC
[Resolved] BroadCloud/Webex Calling: Please be advised that our systems are now operating normally. We apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.
Scheduled Maintenance - BroadWorks Patch (April 2021) (BETA) - CLOUD-21692Planned Maintenance

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.


Components

BroadCloud/Webex Calling


Locations

Beta Environment


Schedule

April 14, 2021 6:00PM - April 14, 2021 10:00PM EDT
April 14, 2021 10:00PM - April 15, 2021 2:00AM UTC


April 14, 2021 6:00PM EDT
April 14, 2021 10:00PM UTC
[Update] Scheduled maintenance is starting.

April 14, 2021 10:00PM EDT
April 15, 2021 2:00AM UTC
[Update] Scheduled maintenance is complete.