Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

September 27, 2021 11:00PM - September 28, 2021 4:00AM EDT
September 28, 2021 3:00AM - September 28, 2021 8:00AM UTC

Description

DESCRIPTION: The Cisco Webex Engineering Team is enabling a new feature so that customers who connect in via Webex Edge Connect in US and APAC for Webex Meetings start to receive routes for EU Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

September 27, 2021 2:00PM - September 27, 2021 7:00PM EDT
September 27, 2021 6:00PM - September 27, 2021 11:00PM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Osaka (OS1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

September 27, 2021 10:00AM - September 27, 2021 4:00PM EDT
September 27, 2021 2:00PM - September 27, 2021 8:00PM UTC

Description

MAINTENANCE NOTIFICATION Client Release . MAINTENANCE TYPE Demand . DESCRIPTION: A Demand Maintenance will be performed for the GA release of the UC-One SaaS 3.9.24.519 for Android mobile client to the app store. This version has been available for evaluation since September 10th 2021. . To Opt-in for Eval testing please follow these links after the planned EVAL release date. . Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta Release notes: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-SaaS/UC-OneSaaSReleaseNotes-Mobile-R3_9_24.pdf . Configuration guide: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/UC-One/UC-One-Collaborate/Connect/Mobile/Config/UC-OneConfigGuide-Connect-R3_9_24.pdf . The GA release date is September 24th 2021. . PHASE GA ROLLOUT We are introducing phased rollout of the production clients on the Apple and Google app stores. The clients will be offered for autoupdate to a gradually increasing number of end users. This process will take up to 14 days. During this period users will be able to manually update their clients to the new version. This way the risk of critical issues affecting high number of users is reduced. . SERVICE IMPACT There will be no service impact during the maintenance. . USER EXPERIENCE There is no change to user experience.

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

September 24, 2021 10:30AM - September 24, 2021 11:00AM EDT
September 24, 2021 2:30PM - September 24, 2021 3:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Engineering Team will be performing work to renew the SSL Certificates on Access SBC clusters in NY1-SC0102 which will effect impact the encrypted services for BroadCloud PaaS. . SERVICE IMPACT: We are not expecting any service impact for Hosted and Client devices as they will perform re-negotiation of certs for new TCP/TLS.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States, Sandbox - United States

Schedule

September 24, 2021 5:00AM - September 24, 2021 6:00AM EDT
September 24, 2021 9:00AM - September 24, 2021 10:00AM UTC

Description

DESCRIPTION: Scheduled Maintenance - Deploy DECT DBS210/110 New Template & Tag Set (CA) - CLOUD-24131 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section. . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

September 23, 2021 9:00PM - September 23, 2021 11:00PM EDT
September 24, 2021 1:00AM - September 24, 2021 3:00AM UTC

Description

DESCRIPTION: Scheduled Maintenance - Deploy Cisco ATA19x New Template & Tag Set (CA) - CLOUD-24168 . Coming in September 2021! Adding many new Settings options for MPP Adding new Setting options for ATA and DECT devices Adding a Bulk device config rebuild and resync processes Revamped UX with better controls and information . Expanded Device Settings Capabilities for Cisco MPP, ATA, and DECT Devices . With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators will have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Newly introduced Device Settings include: . ATA - Set the DTMF Mode/Method MPP - Provide a Customer Background Image URL (Select Models) MPP - Set the Phone Language MPP - Set the Screen Timeout (Screen Saver) MPP - Change the default CQ Agent Softkey location MPP - Enable/Disable Web Access (User Level Access) MPP - Set the Off-Hook Timer MPP – Change the Phone Logging Level MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Set the PPower-Over-Ethernet Mode MPP – Disable DND Services MPP - Enable/Disable 802.1x MPP – Disable Rear USB Ports MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable QOS from the device MPP/ATA/DECT - Enable/Disable CDP & LLDP MPP/ATT/DECT - Set Codec Priority Options . Some Device Settings should ONLY be used by Customer Administrators who fully understand there Impact. . The following Device settings, if misconfigured, could cause devices to become disconnected from the network and be unreachable, requiring a Factory Reset to restore services: MPP - Set a Wi-Fi Network SSID, Authentication Method, and Security Information MPP - Enable/Disable 802.1x MPP/ATA/DECT - Set a VLan for Uplink and PC Ports MPP/ATA/DECT - Enable/Disable CDP & LLDP . In the event of a misconfiguration of these settings, an Administrator must revert the Device Settings changes in Control Hub and then a person onsite would need to Factory Reset the devices to reconnect them to the network to restore services. . Wi-Fi Device Settings - ACTION REQUIRED For existing Customers who have Wi-Fi already enabled and configured on their Cisco MPP devices, a Customer Admin will need to configure the Wi-Fi Device Settings in Control Hub for each Device (either individually, at the Site level, or at the Organization level) the day after Device Settings Enhancements rolls to each Webex Calling region. (Maintenance Dates section . SERVICE IMPACT: WxC (VAR, SP) MPP phones should upgrade to the new settings at the next nightly resync of the device following the completion of the deployment. Wi-Fi settings may have to be added back in via Control Hub for Wi-Fi Profile 1 if previously set manually on the phone. . Customer Notice Links Webex Calling https://callinghelp.webex.com/customer-techbeat/

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

September 23, 2021 9:00PM - September 23, 2021 11:00PM EDT
September 24, 2021 1:00AM - September 24, 2021 3:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

September 23, 2021 9:00AM - September 23, 2021 1:00PM EDT
September 23, 2021 1:00PM - September 23, 2021 5:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Schedule

September 23, 2021 4:30AM - September 23, 2021 6:30AM EDT
September 23, 2021 8:30AM - September 23, 2021 10:30AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Chicago DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

September 23, 2021 5:00AM - September 23, 2021 6:00AM EDT
September 23, 2021 9:00AM - September 23, 2021 10:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

September 22, 2021 6:00PM - September 22, 2021 10:00PM EDT
September 22, 2021 10:00PM - September 23, 2021 2:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Infrastructure Team will be performing a maintenance to update the existing SSL certificates provisioned on the Webex Teams peering SBCs in Dallas DC. . SERVICE IMPACT: During this maintenance a restart of the SBCs will be performed to bring the new certificate into service.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

September 22, 2021 5:00AM - September 22, 2021 6:00AM EDT
September 22, 2021 9:00AM - September 22, 2021 10:00AM UTC

Description

DESCRIPTION: The Cisco Webex Engineering are enabling a new feature so that customers who connect in via Webex Edge Connect in US for Webex Meetings start to receive routes for US Webex Calling. Depending on the customer configuration and whether they use this service, this may result in a path change when this is deployed. Work has been done on the Webex side to maintain symmetry for any customers who start to utilise this service post maintenance. . Edge connect customers based in EU and APAC will also have their routes propogated to the US platforms but we do not expect this to cause issues as those should be accessing local SBC's in their relative regions. . SERVICE IMPACT: No impact is expected to service and this should only result in a potential routing change if customers are leveraging Webex Edge Connect. Seperate comms were sent to Edge Connect customers. . PRODUCT GUIDE: https://help.webex.com/en-US/article/n68tcpb/Webex-Edge-Connect

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

September 21, 2021 10:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 2:00AM - September 22, 2021 7:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked during this while database schemas are being patched. Call processing should not be affected.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

September 21, 2021 11:00PM - September 22, 2021 3:00AM EDT
September 22, 2021 3:00AM - September 22, 2021 7:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.9.1) and switch the active datacenter to: Frankfurt (FR4). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

September 21, 2021 4:00PM - September 21, 2021 10:00PM EDT
September 21, 2021 8:00PM - September 22, 2021 2:00AM UTC