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All Systems Operational

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From January 31st 2023, maintenance and incidents will no longer be posted to this status page. We ask all customers to start using status.webex.com to track maintenance and incident notifications for "Webex Calling for Carriers" and "BroadCloud with UC-One (PaaS Solution)". Please be aware that Webex Calling services have moved to the https://status.webex.com. Please update your links to ensure you continue to receive maintenance and incident updates.

0

Active Incidents

0

Active Maintenances

7

Upcoming Maintenances

Webex Calling for Carriers

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

Japan (JP)

Operational

United States (US)

Operational

Dedicated (DED)

Operational

Beta Environment (BETA)

Operational

BroadCloud with UC-One (PaaS Solution)

United States (US)

Operational

United States Sandbox (USS)

Operational

UC-One SaaS

Australia (AU)

Operational

Canada (CA)

Operational

Europe (EU)

Operational

Europe Native (EUN)

Operational

United States (US)

Operational

Stage

Operational

Scheduled Maintenance

EU 22.10.12.1 -Deployment and Switchover to FR4 - CHG0442976Planned Maintenance

Schedule

December 6, 2022 2:00PM - 7:00PM EST
December 6, 2022 7:00PM - 12:00AM UTC

Components

Webex Calling for Carriers

Locations

Europe (EU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to FR4 BroadCloud Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US PAAS - BroadCloud PaaS Console Maintenance - CHG0447086 Planned Maintenance

Schedule

December 6, 2022 5:00PM - 8:00PM EST
December 6, 2022 10:00PM - 1:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US)

Description

DESCRIPTION: Deploy BroadCloud Console release 1.58.0 and consolidate Webex VAR and SP regions. BroadCloud PaaS partners should be aware that this maintenance event will include a database migration of the BroadCloud PaaS Console application in addition to a regular minor version software update. The BroadCloud PaaS Console Partner Portal will be unavailable during the window. SERVICE IMPACT: Call processing should be unaffected. BroadCloud PaaS Console portal will be temporarily unavailable during the duration of the maintenance window.
JP - 22.10.12.1 -Deployment and Switchover to TY6 - CHG0442982Planned Maintenance

Schedule

December 13, 2022 8:00AM - 1:00PM EST
December 13, 2022 1:00PM - 6:00PM UTC

Components

Webex Calling for Carriers

Locations

Japan (JP)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to TY6 SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US/BC - 22.10.12.1 -Deployment and Switchover to DA3 - CHG0445571Planned Maintenance

Schedule

December 13, 2022 11:00PM - December 14, 2022 4:00AM EST
December 14, 2022 4:00AM - December 14, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

United States (US)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to DA3 Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US/XO 22.10.12.1 -Deployment and Switchover to DA3 - CHG0445590Planned Maintenance

Schedule

December 13, 2022 11:00PM - December 14, 2022 4:00AM EST
December 14, 2022 4:00AM - December 14, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to DA3 Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
US/VZMM 22.10.12.1 -Deployment and Switchover to DA3 - CHG0445591Planned Maintenance

Schedule

December 14, 2022 11:00PM - December 15, 2022 4:00AM EST
December 15, 2022 4:00AM - December 15, 2022 9:00AM UTC

Components

Webex Calling for Carriers

Locations

Dedicated (DED)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to DA3 Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.
AU - 22.10.12.1 -Deployment and Switchover to ME1 - CHG0442987Planned Maintenance

Schedule

December 15, 2022 8:00AM - 1:00PM EST
December 15, 2022 1:00PM - 6:00PM UTC

Components

Webex Calling for Carriers

Locations

Australia (AU)

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.12.1) and switch the active data center to ME1 Carrier partners should be aware that this maintenance event will include a switchover of the Provisioning, Customer Admin, and Customer User Portals to the data center listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

History (Last 7 days)

New WebEx Carrier Desktop clients being made available - WXSA-8703Planned Maintenance

Description

DESCRIPTION: New Carrier clients for 22.9.39 are being made available for the regions of AU, EU, US, and Canada. SERVICE IMPACT: No impact expected, advisory note only.


Components

Webex Calling for Carriers


Locations

Australia (AU), Canada (CA), Europe (EU), United States (US)


Schedule

November 30, 2022 12:00PM - November 30, 2022 1:00PM EST
November 30, 2022 5:00PM - November 30, 2022 6:00PM UTC


December 8, 2022 12:00PM EST
December 8, 2022 5:00PM UTC
[Update] Scheduled maintenance is starting.

December 8, 2022 1:00PM EST
December 8, 2022 6:00PM UTC
[Update] Scheduled maintenance is complete.