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All Systems Operational

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Active Incidents

0

Active Maintenances

5

Upcoming Maintenances

BroadCloud with UC-One (PaaS Solution)

North America

Operational

Sandbox - North America

Operational

BroadCloud with UC-One (Carrier Solution)

Australia

Operational

Europe

Operational

Japan

Operational

North America

Operational

UC-One SaaS

Europe

Operational

North America

Operational

BroadSoft Team-One

Europe

Operational

North America

Operational

BroadSoft CC-One

Europe

Operational

Japan

Operational

North America

Operational

BroadSoft Hub

Europe

Operational

North America

Operational

BroadSoft Hospitality

North America

Operational

VoIP Logic PaaS

New York

Operational

Tampa

Operational

Scheduled Maintenance

Schedule

August 6, 2018 9:00PM - 10:00PM EDT
August 7, 2018 1:00AM - 2:00AM UTC

Components

BroadCloud with UC-One (PaaS Solution)

Locations

North America, Sandbox - North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: BroadCloud Engineering are scheduling a Demand maintenance to update the generic PaaS User Agent (UA) filter on the BroadCloud access Session Border Controllers (SBCs) to block several UAs that are generating fraudulent traffic. SERVICE IMPACT: No impact is expected on legitimate UAs. Ref.: CLOUD-3953

Schedule

August 17, 2018 11:00PM - August 18, 2018 6:00AM EDT
August 18, 2018 3:00AM - August 18, 2018 10:00AM UTC

Components

VoIP Logic PaaS

Locations

New York

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft will be performing a Layer 2 infrastructure change as part of our ongoing network infrastructure upgrade.. SERVICE IMPACT: During this maintenance, users may experience being logged out from the portal services such as receptionist and call center. UC-One users may see some degradation in service such as an interrupted login, but this should be minimal since we have a redundant configuration. Call processing should not be affected as we are in a redundant configuration. There may be missing OCOM data during the time of the maintenance. CLOUD-4061

Schedule

August 20, 2018 8:00PM - August 21, 2018 8:00PM EDT
August 21, 2018 12:00AM - August 22, 2018 12:00AM UTC

Components

UC-One SaaS

Locations

Europe, North America

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Demand DESCRIPTION: A Demand Maintenance will be performed to release updated UC-One software. The following UC-One SaaS mobile client application updates will be submitted to the Apple App and Google Play stores: BroadSoft UC-One - Release 3.4.2 for Android and iOS UC-One SaaS release notes can be found at the following link: https://xchange.broadsoft.com/node/1031172 SERVICE IMPACT: None Ref.: CLOUD-3916

Schedule

August 23, 2018 11:00PM - August 24, 2018 6:00AM EDT
August 24, 2018 3:00AM - August 24, 2018 10:00AM UTC

Components

VoIP Logic PaaS

Locations

New York, Tampa

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE: Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft will be performing a Layer 2 infrastructure change as part of our ongoing network infrastructure upgrade.. SERVICE IMPACT: During this maintenance, users may experience being logged out from the portal services such as receptionist and call center. UC-One users may see some degradation in service such as an interrupted login, but this should be minimal since we have a redundant configuration. Call processing should not be affected as we are in a redundant configuration. There may be missing OCOM data during the time of the maintenance. CLOUD-4064

Schedule

August 24, 2018 5:30AM - 6:00AM EDT
August 24, 2018 9:30AM - 10:00AM UTC

Components

BroadCloud with UC-One (Carrier Solution)

Locations

Japan

Description

メンテナンスのご案内: 定期 作業時間: 2018年8月24日 18:30 PM - 2018年8月24日 19:00 PM 日本標準時 メンテナンス通知: プロビジョニング メンテナンス種類:定期メンテナンス 説明: パートナーポータル更新作業に伴い、ブロードソフトにて定期メンテナンスを実施させていただきます。 サービスへの影響: 通話処理には影響はございません。 メンテナンスの時間中、BCJ全パートナー様におかれましては、プロビジョニング機能を含めパートナーポータルはご利用いただけなくなります。ご不自由をお掛けし申し訳ございません。 +++++++++++++++++++++++++++++++++++++++++ MAINTENANCE NOTIFICATION: Scheduled Maintenance Maintenance Schedule: August 24th, 2018 18:30 PM - August 24th, 2018 19:00 PM JST MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Scheduled Maintenance is to be performed within which BroadSoft is updating a partner portal. SERVICE IMPACT: None or Call processing is not affected. During the maintenance window no provisioning will be possible via the portal for all BCJ partners. We apologize for the inconvenience it may cause.

History (Last 7 days)

Description

MAINTENANCE NOTIFICATION: Network MAINTENANCE TYPE : Emergency DESCRIPTION: A emergency maintenance is to be performed within which BroadSoft will restart Palladion ME server following vendor recommendations to solve issues to run diagnosis tool needed to troubleshoot issues with Palladion reports. SERVICE IMPACT: Palladion GUI will not be reachable and packet capture for all probes may not work properly during the maintenance window.


Components

VoIP Logic PaaS


Locations

New York, Tampa


Schedule

August 14, 2018 11:30PM - August 15, 2018 2:30AM EDT
August 15, 2018 3:30AM - August 15, 2018 6:30AM UTC



August 14, 2018 11:30PM EDT
August 15, 2018 3:30AM UTC
[Update] Scheduled maintenance is starting.

August 15, 2018 2:30AM EDT
August 15, 2018 6:30AM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

UC-One SaaS, BroadSoft Hub, VoIP Logic PaaS


Locations

North America, New York, Tampa




August 14, 2018 12:43PM EDT
August 14, 2018 4:43PM UTC
[Investigating] BroadSoft / BroadSoft / PaaS HUB is not available We have alerted the System Team and they are investigating

August 14, 2018 1:21PM EDT
August 14, 2018 5:21PM UTC
[Investigating] BroadSoft / BroadSoft / PaaS HUB may not be available We are continuing to investiagate the connection to Google

August 14, 2018 1:50PM EDT
August 14, 2018 5:50PM UTC
[Resolved] BroadSoft / BroadSoft / PaaS HUB is now available We identified a connection to Google and have corrected, we will monitor. Thanks

Description

Rescheduled from August 10. MAINTENANCE NOTIFICATION: Provisioning MAINTENANCE TYPE (Demand/Scheduled/Emergency): Scheduled DESCRIPTION: A Demand Maintenance is to be performed within which BroadSoft is upgrading Rialto and REP Portals to release 22.3. You can view the Rialto Release 22.3 Release Notes here: https://xchange.broadsoft.com/node/1030703 You can view the Rialto 22.3 REP Portal release notes here: https://xchange.broadsoft.com/node/1030702 There is also a Rialto Maintenance Build Release 22.3.1 that is being deployed at the same time. You can view the release notes here: https://xchange.broadsoft.com/node/1030897 SERVICE IMPACT: Call processing is not affected however Service Provider Portals, My Phone, and My Site will be unavailable. Ref.: CLOUD-3773


Components

BroadCloud with UC-One (Carrier Solution)


Locations

North America


Schedule

August 12, 2018 10:00PM - August 13, 2018 6:00AM EDT
August 13, 2018 2:00AM - August 13, 2018 10:00AM UTC



August 12, 2018 10:00PM EDT
August 13, 2018 2:00AM UTC
[Update] Scheduled maintenance is starting.

August 13, 2018 6:00AM EDT
August 13, 2018 10:00AM UTC
[Update] Scheduled maintenance is complete.