Description

DESCRIPTION: The Cisco Network Engineering Group will be performing Demand Maintenance to deploy Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked and unavailable during this timeframe while the database schemas are being patched. Call processing should not be affected.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 19, 2022 6:00PM - January 19, 2022 10:00PM EST
January 19, 2022 11:00PM - January 20, 2022 3:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Group will be performing Demand Maintenance to deploy Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked and unavailable during this timeframe while the database schemas are being patched. Call processing should not be affected.

Components

Webex Calling

Locations

Europe Native (EUN)

Schedule

January 19, 2022 6:00PM - January 19, 2022 10:00PM EST
January 19, 2022 11:00PM - January 20, 2022 3:00AM UTC

Description

DESCRIPTION: Engineering will be working to remove a legacy edge router from our network in Sydney. All external connectivity has already been migrated away and this is just to completely decommission. . SERVICE IMPACT: While no impact is expected, due to the nature of the work we are notifying customers in case of any un-intended issues.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 19, 2022 10:00AM - January 19, 2022 2:00PM EST
January 19, 2022 3:00PM - January 19, 2022 7:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Group will be performing Demand Maintenance to deploy Software application patches to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Provisioning will be temporarily locked and unavailable during this timeframe while the database schemas are being patched. Call processing should not be affected.

Components

Webex Calling

Locations

Canada (CA)

Schedule

January 18, 2022 11:00PM - January 19, 2022 3:00AM EST
January 19, 2022 4:00AM - January 19, 2022 8:00AM UTC

Description

DESCRIPTION: Deploy Yealink T5xW V86 firmware to US production for WxC Carrier. . Upgrade Reason: . 1. Yealink support for the new IdenTrust CA which is required by BCLD/Cisco. . 2. Incoming call Ringing setting for the T5xW device is now tagged for better user experience. . 3. Yealink has fixed security vulnerability issue for T5xW devices. . SERVICE IMPACT: WxC Carrier Yealink T5xW phones would be resync'd or can be restarted to force an upgrade to the new firmware after the completion of the deployment. . CUSTOMER NOTICE LINKS: https://carrier.webex.com/webex-calling-carrier-announcements/

Components

Webex Calling

Locations

United States (US)

Schedule

January 18, 2022 10:00PM - January 19, 2022 12:01AM EST
January 19, 2022 3:00AM - January 19, 2022 5:01AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: London (LD5). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 18, 2022 4:00PM - January 18, 2022 10:00PM EST
January 18, 2022 9:00PM - January 19, 2022 3:00AM UTC

Description

DESCRIPTION: Engineering will be working to migrate internal security gateways to new hardware. Disruption to service in London (LD5) will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . SERVICE IMPACT: . SERVICES : Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 18, 2022 4:00PM - January 18, 2022 9:00PM EST
January 18, 2022 9:00PM - January 19, 2022 2:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.10.1.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

Webex Calling

Locations

Beta Environment (BETA)

Schedule

January 17, 2022 10:00PM - January 18, 2022 4:00AM EST
January 18, 2022 3:00AM - January 18, 2022 9:00AM UTC

Description

DESCRIPTION: WxC EU SBC Maintenance: The WxP Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the London (LD5) data center. The certificate affect TLS encrypted SIP service for Webex Calling services. The Certificate Authority (CA) will be retained. . SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 17, 2022 4:00PM - January 17, 2022 5:00PM EST
January 17, 2022 9:00PM - January 17, 2022 10:00PM UTC

Description

DESCRIPTION: Engineering will be working to remove a legacy edge router from our network in Sydney. All external connectivity has already been migrated away and this is just to completely decommission. . SERVICE IMPACT: While no impact is expected, due to the nature of the work we are notifying customers in case of any un-intended issues.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 17, 2022 10:00AM - January 17, 2022 2:00PM EST
January 17, 2022 3:00PM - January 17, 2022 7:00PM UTC

Description

DESCRIPTION: US SBC Maintenance - CH3 DC: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Chicago CH3 Data Center. The CH3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US), United States Sandbox (USS)

Schedule

January 17, 2022 11:22AM - January 17, 2022 1:22PM EST
January 17, 2022 4:22PM - January 17, 2022 6:22PM UTC

Description

DESCRIPTION: A maintenance will be performed on our edge devices in EU for CC1 interfaces. . SERVICE IMPACT: While no service impact is expected we would like to inform our customers for any unexpected occasion.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 14, 2022 6:00PM - January 14, 2022 8:00PM EST
January 14, 2022 11:00PM - January 15, 2022 1:00AM UTC

Description

DESCRIPTION: BroadCloud CA Maintenance: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in TR2. This maintenance will be to upgrade the SBC resources to the newer software version released on 11th January 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.

Components

Webex Calling

Locations

Japan (JP)

Schedule

January 14, 2022 9:30AM - January 14, 2022 12:30PM EST
January 14, 2022 2:30PM - January 14, 2022 5:30PM UTC

Description

DESCRIPTION: BroadCloud CA Maintenance: The Webex Calling Engineering Team will be performing an upgrade the SSE/MSE resources in TR2. This maintenance will be to upgrade the SBC resources to the newer software version released on 11th January 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 14, 2022 9:30AM - January 14, 2022 12:30PM EST
January 14, 2022 2:30PM - January 14, 2022 5:30PM UTC

Description

DESCRIPTION: BroadCloud CA Maintenance: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in VR1. This maintenance will be to upgrade the SBC resources to the newer software version released on 11th January 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serve Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. Therefore, no impact is expected.

Components

Webex Calling

Locations

Canada (CA)

Schedule

January 14, 2022 5:00AM - January 14, 2022 8:00AM EST
January 14, 2022 10:00AM - January 14, 2022 1:00PM UTC

Description

DESCRIPTION: A maintenance will be performed on DA3 edge devices for PaaS BETA interfaces. . SERVICE IMPACT: While no service impact is expected we would like to inform our customers for any unexpected occasion.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States Sandbox (USS)

Schedule

January 14, 2022 4:00AM - January 14, 2022 7:00AM EST
January 14, 2022 9:00AM - January 14, 2022 12:00PM UTC

Description

US SBC Maintenance - DA3 DC: The Cisco Webex Calling Infrastructure Team will perform a controlled reboot of the Public Access Session Border Controller in Dallas DA3 Data Center. The DA3 Access SBC clusters currently serve public Internet customers for BroadCloud PaaS. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the reboot process is designed to minimise impact to service. The reboot will be executed on the Standby unit of the HA Pair followed by a switch of activity from Active to Standby units. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States (US), United States Sandbox (USS)

Schedule

January 14, 2022 4:30AM - January 14, 2022 5:30AM EST
January 14, 2022 9:30AM - January 14, 2022 10:30AM UTC

Description

DESCRIPTION: WxC EU SBC - Maintenance: The WxP Infrastructure Engineering Team will be performing work to renew SSL Certificates on the Oracle Access Session Border Controller (SBC) cluster in the Frankfurt (FR4) data center. The certificate affect TLS encrypted SIP service for Webex Calling services. The Certificate Authority (CA) will be retained. . SERVICE IMPACT: We are not expecting service impacts for Hosted, Client devices and Local Gateway (LGW) services as they will re-negotiate the certificate when establishing new TLS connections.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 13, 2022 4:00PM - January 13, 2022 5:00PM EST
January 13, 2022 9:00PM - January 13, 2022 10:00PM UTC

Description

DESCRIPTION: BroadCloud EU Maintenance: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in London (LD5). This maintenance will be to upgrade the SBC resources to the newer software version released on January 11th, 2022 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC. Therefore, no impact is expected.

Components

Webex Calling

Locations

Europe (EU)

Schedule

January 13, 2022 2:00PM - January 13, 2022 5:00PM EST
January 13, 2022 7:00PM - January 13, 2022 10:00PM UTC

Description

DESCRIPTION: AU Maintenance: The Cisco WxC Infrastructure Engineering Team will be relocating the Access SBCs to a new Switch Fabric Infrastructure location within the existing Melbourne DC. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the process is designed to minimise impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 13, 2022 10:00AM - January 13, 2022 4:00PM EST
January 13, 2022 3:00PM - January 13, 2022 9:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing Scheduled Maintenance on 01/13/2022 to activate the new Call Decline feature. This change activates the Call Decline feature (CALL-36066) for all Webex Calling deployments. . Prior to activation: If a user declines a new call at one of his endpoints, the WxCAS stops only the declining endpoint from alerting. The user's other endpoints continue alerting. . Post activation: This behavior changes, such that the WxCAS stops all the user's endpoints from alerting. . The changes to Control Hub allow customers to change this behavior according to their preferences: at each endpoint (aka, line), they can configure call decline to stop the single line from ringing or to stop all lines from ringing. . Note: There is no change to Webex Carrier deployments.

Components

Webex Calling

Locations

Australia (AU)

Schedule

January 13, 2022 10:00AM - January 13, 2022 1:00PM EST
January 13, 2022 3:00PM - January 13, 2022 6:00PM UTC

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing Scheduled Maintenance on 01/13/2022 to activate the new Call Decline feature. This change activates the Call Decline feature (CALL-36066) for all Webex Calling deployments. . Prior to activation: If a user declines a new call at one of his endpoints, the WxCAS stops only the declining endpoint from alerting. The user's other endpoints continue alerting. . Post activation: This behavior changes, such that the WxCAS stops all the user's endpoints from alerting. . The changes to Control Hub allow customers to change this behavior according to their preferences: at each endpoint (aka, line), they can configure call decline to stop the single line from ringing or to stop all lines from ringing. . Note: There is no change to Webex Carrier deployments.

Components

Webex Calling

Locations

Japan (JP)

Schedule

January 13, 2022 10:00AM - January 13, 2022 1:00PM EST
January 13, 2022 3:00PM - January 13, 2022 6:00PM UTC