Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Vancouver (VR1). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

June 25, 2021 12:00AM - June 25, 2021 6:00AM EDT
June 25, 2021 4:00AM - June 25, 2021 10:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Dallas(DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

June 25, 2021 12:00AM - June 25, 2021 6:00AM EDT
June 25, 2021 4:00AM - June 25, 2021 10:00AM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be migrating the Melbourne internal core gateways to new hardware. . SERVICE IMPACT: Disruption to service in Melbourne will be expected as services are gracefully taken offline to allow for the configuration to take place, these will then be restored gradually and tested. Sydney will be available to take calling traffic throughout the maintenance. . AFFECTED PRODUCTS: BroadCloud Carrier/Webex Calling/UCaaS/PaaS/WxCC . Phones/UC Clients/Registering SIP Trunks/Local Gateways/PSTN Peerings/Rialto Provisioning Portals/CSCAN

Components

BroadCloud/Webex Calling

Locations

Australia

Schedule

June 24, 2021 8:00AM - June 24, 2021 2:00PM EDT
June 24, 2021 12:00PM - June 24, 2021 6:00PM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Dallas (DA3). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

June 24, 2021 12:00AM - June 24, 2021 6:00AM EDT
June 24, 2021 4:00AM - June 24, 2021 10:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Dallas (DA3). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Dedicated

Schedule

June 24, 2021 12:00AM - June 24, 2021 6:00AM EDT
June 24, 2021 4:00AM - June 24, 2021 10:00AM UTC

Description

DESCRIPTION: Maintenance is planned for PaaS BETA to switch to using dedicated DMS resources. . SERVICE IMPACT: While no service impact is expected, we would like to inform our customers about this maintenance for any unexpected issue.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

Sandbox - United States

Schedule

June 24, 2021 4:30AM - June 24, 2021 5:00AM EDT
June 24, 2021 8:30AM - June 24, 2021 9:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

June 23, 2021 6:00PM - June 23, 2021 10:00PM EDT
June 23, 2021 10:00PM - June 24, 2021 2:00AM UTC

Description

DESCRIPTION: The Cisco Network Operations Team will be performing this Demand Maintenance to deploy the Rialto Maintenance Patch: Rialto CAP and CUP Weekly Upgrade (22.9.6.2 Patch Set). . SERVICE IMPACT: This update will fix a few issues and provide additional translations. Rialto Portals, APIs and Order Provisioning should be unaffected. Call processing should be unaffected.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

June 23, 2021 3:00PM - June 23, 2021 4:00PM EDT
June 23, 2021 7:00PM - June 23, 2021 8:00PM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: Tokyo (TY6). BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

Components

BroadCloud/Webex Calling

Locations

Japan

Schedule

June 23, 2021 10:00AM - June 23, 2021 4:00PM EDT
June 23, 2021 2:00PM - June 23, 2021 8:00PM UTC

Description

DESCRIPTION: A demand maintenance will be performed on the UC One SaaS platform for production regions (EMEA, APAC, NA) and the STAGING environment for the evaluation release of the 3.9.22.513 Android and 3.9.22.761 iOS mobile client. To Opt-in for Eval testing please follow these links after the planned EVAL release date. — Android Beta: https://play.google.com/apps/testing/com.broadsoft.ucaas.beta — Apple TestFlight: https://testflight.apple.com/join/q3N2mnuH Note: The current GA targeted release date is June 18th 2021. This is not a committed date. SERVICE IMPACT: There will be no service impact during the maintenance. USER EXPERIENCE: End-users that have opted into the eval testing will be prompted to update the eval client.

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

June 4, 2021 10:30AM - June 4, 2021 11:00AM EDT
June 4, 2021 2:30PM - June 4, 2021 3:00PM UTC

Description

An emergency maintenance will be conducted in all UC One SaaS production regions to release the 3.9.22 desktop client to the recommended channel. The client has been available in the STAGING environment as well as the alpha and beta channels on all production environments since June 1. The release content is mainly bug fixes and also includes the following enhancements: Onboard audio devices not working for few Hardware's Custom URI handler improvement for MS Teams plug-in Bad video fix. For more information, see release notes. Target release dates for production are: June 2 for 10% of users June 3 for 50% of users June 4 for 100% of users Release notes can be found on xchange: https://xchange.broadsoft.com/node/1058835 SERVICE IMPACT: There will be no major impact to service. USER EXPERIENCE: End users that are running versions older than 3.9.22.66 (Mac) or 3.9.22.189 (Win) will be begin to see prompts to upgrade the client. The update can be accepted, deferred for 8 hours, or declined. If declined, no more prompts will appear until the next release. MAINTENANCE TIMES: Planned Times: US ET: 04/6/21 05:00:00 AM GMT: 04/6/21 09:00:00 AM AEST: 04/6/21 07:00:00 PM Maintenance Duration: 1.0 hrs Cloud-22752

Components

UC-One SaaS

Locations

Australia, Canada, Europe, United States, Stage

Schedule

June 4, 2021 5:00AM - June 4, 2021 6:00AM EDT
June 4, 2021 9:00AM - June 4, 2021 10:00AM UTC

Description

DESCRIPTION: The Webex Calling Engineering Team will be performing an upgrade of the SSE/MSE resources in Dallas (DA3) and Chicago (CH3). This maintenance will be to upgrade the SBC resources to the newer software version released on June 18th, 2021 which contains fixes for functional issues for Access and Peering solutions. The SBCs currently serves Cisco Webex Calling SP and VAR product offerings. . SERVICE IMPACT: The traffic will be moved to the geo-redundant DC before executing the upgrade in particular DC.

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

June 23, 2021 5:00AM - June 23, 2021 8:00AM EDT
June 23, 2021 9:00AM - June 23, 2021 12:00PM UTC

Description

DESCRIPTION: The Cisco Network Engineering Team will be performing Scheduled Maintenance to upgrade the existing R22 AS02 Cluster. . SERVICE IMPACT: The observed behavior for this maintenance will be similar to Patching Maintenance. At certain points, the database will be locked which will prevent updates to the database. Calling is expected to behave normally.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

June 22, 2021 10:00PM - June 23, 2021 4:00AM EDT
June 23, 2021 2:00AM - June 23, 2021 8:00AM UTC

Description

DESCRIPTION: Software application patches will be applied to the BroadWorks servers as required by (and in accordance with) standard policies and procedures. . SERVICE IMPACT: Call processing should not be affected. Provisioning will be temporarily locked during this while database schemas are being patched.

Components

BroadCloud/Webex Calling

Locations

Canada

Schedule

June 22, 2021 11:00PM - June 23, 2021 3:00AM EDT
June 23, 2021 3:00AM - June 23, 2021 7:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud with UC-One (PaaS Solution)

Locations

United States

Schedule

June 22, 2021 5:00AM - June 22, 2021 7:00AM EDT
June 22, 2021 9:00AM - June 22, 2021 11:00AM UTC

Description

DESCRIPTION: The Cisco Webex Calling Network Engineering Team will be performing firmware upgrades against the DA3 Access SBC cluster in the Dallas Data Center. . SERVICE IMPACT: The SBCs are deployed as highly-available (HA) pairs, and the upgrade process is designed to minimize impact to service. We do not expect to lose UDP registrations and active calls as the newly Active unit of the SBC cluster will gracefully handle this traffic. However, minor disruption in service is anticipated for devices registered over TCP/TLS while they reestablish a TCP connection with the newly active unit of the HA pair.

Components

BroadCloud/Webex Calling

Locations

United States

Schedule

June 22, 2021 5:00AM - June 22, 2021 7:00AM EDT
June 22, 2021 9:00AM - June 22, 2021 11:00AM UTC

Description

DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software Upgrade (upgrade to Release 22.9.6.1) and switch the active datacenter to: London (LD5). . BroadCloud Carrier partners should be aware that this maintenance event will include a switch over of the Provisioning, Customer Admin, and Customer User Portals to the datacenter listed above. Partners using a DNS "CNAME" record to access these services will be unaffected by the switchover. Partners which use a DNS "A" record to point to these services will need to update their DNS record during the maintenance window. Partners which use an SPF TXT record containing an IP address to insure delivery of email messages to their customers should ensure their records reference the egress email server IP address for the new active datacenter. . SERVICE IMPACT: Call processing should be unaffected. Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. . NOTE: This Scheduled Maintenance was previously scheduled for 06/16/21 but has been rescheduled to 06/21/2021.

Components

BroadCloud/Webex Calling

Locations

Europe

Schedule

June 21, 2021 4:00PM - June 21, 2021 10:00PM EDT
June 21, 2021 8:00PM - June 22, 2021 2:00AM UTC

Description

MAINTENANCE NOTIFICATION: Beta Provisioning MAINTENANCE TYPE: Emergency DESCRIPTION: Deploy Rialto Maintenance Patch: Rialto Software re-deploy to update configurations. SERVICE IMPACT: BETA Call processing should be unaffected. BETA Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window. Ref.: CLOUD-23102

Components

BroadCloud/Webex Calling

Locations

Beta Environment

Schedule

June 21, 2021 12:30PM - June 21, 2021 1:30PM EDT
June 21, 2021 4:30PM - June 21, 2021 5:30PM UTC